"First Rate Experience From Beginning To End"

Let me preface this by saying that I have never had a great car buying experience. I have run into a few dealers that would not talk to me without my husband. There have been some that make you waste an entire day at the dealership hemming and hawing over prices. Collectively my life’s experience has led me to dread any car dealings in general. So when my lease was drawing to a close I was entered into the search process with a host of trepidations. I am extremely pleased to report that the staff at Hoffman Used Car Supercenter have broken that trend. From the minute the store manager, Jon Pighetti contacted me from an online inquiry to the time we walked out the door I have had an amazingly positive experience. Jon is pleasant open and honest about the cars he sells and the expectations involved in purchasing one of his vehicles. He took my requests on face value and did not try to upsell me into a car that I wasnt interested in or could not afford. He patiently answered all of my questions and was very conscientious of my time. He was never condescending to me and was very welcoming to my family when we picked up the car. He made my son a hot cocoa and my 10 year old is still reporting that he had a "great time" at the car dealership. That is something I have never heard from a kid. When I had a small complaint after the sale Jon was quick to get the car back in and even set me up with a super loaner. Ray from sales took me on two test drives and I felt that I really had the opportunity to test the vehicles in a variety of driving situations. He was also very pleasant to deal with. If every car buying experience can be this great I will never buy from anyone besides Jon and his team. I would recommend them to anyone looking for a high quality used car. P.S. I am absolutely in LOVE with my new (to me) Audi A4.

"Personal Service, Honest Information"

Jon was quick to respond to my email with good information. Every other dealer I contacted emailed a robo response. Jon Pighettis response was honest, personal and answered all my questions. He was willing to work cooperatively with me in an expeditious manner. I would highly recommend this dealership to purchase your next vehicle. Thank you Jon and Anthony.

"Unexplainable Care"

I had a total loss on my vehicle on Christmas eve (talk about a gift from Santa Claus). I was okay, but my car was gone for good. I then began my nervous process of purchasing a new vehicle and started here at Hoffman Used Car Superstore. I had made an inquiry about two vehicles I was interested in to Anthony Lopez who made me an appointment the next day to come in and take a look at them. He greeted me with a smile and proceeded to navigate me through my first vehicle of interest. He explained the pros about the vehicle and answered all the questions I had about the car. I was sold by the time I came back to start the process on my vehicle. Before we proceeded, he recommended that I also look into the other vehicle to see if that one may spark my interest as well. Anthony made me feel at ease as well as a "home-like" feeling that you would get from lets saying going to your familys business to make a purchase. I didnt feel like he was trying to push every penny out of me or go over my budget or even sell me into the first vehicle I liked. He showed not only that he cared, but that he was interested in what was best for me and my family when making a new purchase. On top of all of this great customer service, I was on hold with my insurance sending in payment for my total loss and couldnt move forward in purchasing my vehicle. I was already two weeks into renting a car (with no reimbursement). Jon Pighetti offered me a loaner until the payment was sent in and at that point I knew that Hoffman Superstore did business the right way. The payment finally came in and both Jon and Anthony helped me on my way to my new car. They made the process less stressful knowing that I was out a vehicle and still making payments on a car I no longer was using until payment was sent in. Thank you Anthony and Jon for not only your great customer service, but as well as your overall care of thinking of me not only as a number/customer , but as an actual person!

"First Time Car Buyer; Great Experience"

As a first time car buyer I was very skeptical wherever I went to look at cars. Car salesmen unfortunately do not get the best rep so I was very particular in who I wanted to buy my first car from. Hoffman Used Superstore was the 5th shop I went to. I had done some research online of local dealerships that had the specific car I wanted and Hoffman happened to have one. I worked with both Anthony and John. Both were very enjoyable to work with. They never once pressured me to buy the car they let me take my time in deciding, no phone calls trying to convince me or anything. When I asked them to fix something they did it right away no questions asked. This dealership is unlike any other that I have been to and I left with my dream car and the feeling of relief that I had a good car on my hands. Thank You John and Anthony for a very enjoyable experience.

"Great Experience"

Pleasant experience. Good and quick service; fair and straight to point. I bought used car today and all formalities done pretty fast without any hassle to me. Definitely will prefer the dealer.

"Great Experience"

Anthony and John made it fast, simple and great experience. Got me into the car of my dreams.

"A Pleasant Car-buying Experience"

This was the most pleasant car-buying experience that we have ever had. It is so nice to deal with people who are accommodating, informative, and sincere. We would definitely purchase another car from this dealership and Jon Pighetti in particular. Thank you again for your fine service.

"Shop At Hoffman"

06-04-2015

I had the pleasure of purchasing a used Acura from Hoffman Used Car Superstore. Jon Pighetti bent over backwards to get me into this car. He took care of all of the paperwork in order to register the car in Rhode Island, sending a representative to get the VIN checked, and registering the vehicle. I would totally endorse this dealership for the purchase of a used car!

"A Great Dealership!"

06-04-2015

I recently purchased a used Toyota Camry from Hoffman Used Car Superstore. Jon, Ray and the entire staff could not have been more helpful. They were very professional, fair and not pushy. The delivery of the car was hassle free and there werent any surprises. All in all, it was a great experience and I would definitely recommend this dealership.

"Amazing Experience!!!"

I highly recommend this dealership. I have never had such a great time buying a car. I am happy to write a review to let others know what type of amazing service I received here. It was a delight. I have never had such a great experience buying a car. Honesty and a true sense that they cared is something I never thought was something I could get from a car dealership. Im extremely happy!!!

"Excellent Place To Buy A Car!!"

I cant say enough good things about my experience at Hoffman Used Car Super Store. I went there to look at a few cars I saw online. I was immediately welcomed by Jon, the GM. I found the whole experience different than anywhere I have been or heard about. I didnt feel like I was being scammed or tricked in any way. I was treated like a person not just another sale. At first I was confused by that because I have always been told not to trust "car salesmen". Jon and the rest of his team were honest and upfront. A pleasure to deal with. I have purchased a car that I love and have gained a whole new respect for the car buying process thanks to Jon and everyone at Hoffman Auto. I would highly recommend coming here if you are looking for a car!!!

"Great Service, Excellent Vehicle"

11-04-2014

Excellent buying experience. Sales staff was knowledgeable and up front. Listened to my questions and concerns and had real answers. Got an excellent vehicle for a fair price. Would definitely buy from again.

"Great Experience"

09-26-2014

Really helpful, great experience buying our used car. This should be the first place you go to look for a quality used vehicle.

"A Great Buying Experience"

07-11-2014

This is our third vehicle from Hoffman. Our salesman, Anthony was very polite and friendly. He was able to answer all the questions we had quickly and was very knowledgeable. He along with John the used car manager made the buying process very easy and relaxing. We will definitely be buying our next car or suv from Hoffman auto group.

"Very Good"

05-12-2014

Anthony the salesman was very helpful during the whole process and made an effort, along with finance manager Fran, to get us the price we wanted. Fran gave us a great rate to keep our monthly payments affordable. Fran was very patient and polite and we were able to drive away on the next day with a clean car.

"Great Service!"

02-12-2014

The guys at H-Lot are absolutely wonderful and a pleasure to do business with! Joe, Anthony and Fran made buying a car as simple as possible. I would highly suggest them to anyone! Excellent service!

"Excellent Car Buying Experience"

I just purchase a 2009 Nissan Altima, the whole process was great, the test driving experience, the negotiation and closing the deal. The salesman Norman Jones and His manager John made this possible, great people and fair prices, trust me when I say that this people dont just wanna sell you a car, they want you as a customer for life, i had purchase many cars over the years, but this one has been the best experience ever.

"Raymond Chapman"

I am a retired man and have had many encounters with new and used car dealers. I welcome the opportunity to write a review for this organization. I recently purchased a 2008 Chrysler Town & Country Van from Hoffman Auto used car lot. Being handicapped and confined to a wheelchair I passed on their offer to drive the van prior to purchase. Talk about trust. When the deal was done I drove the van home and realized that the new tires were going to be a problem. I called Hoffman Auto as soon as I arrived home to express my concerns. I was assured that they would take care of the problem. I returned the van to them and they tried to resolve the problem by realignment and balancing. When that failed they replaced the tires with a new set. These tires were the answer to my problem. There will be no hesitation on my part to refer my family and friends to visit Hoffman Auto when the are looking to purchase new or used autos. Again, what a pleasure to do business with these people.

"A Dealership That Goes Above And Beyond!"

The guys over at H-Lot are wonderful! A special thanks to Billie, Fran, Andrew, Jon and Ron for making my purchase of my new to me vehicle. This is definitely a dealership that cares about their customers. No cutting corners, or hidden fees. Just honesty and a beautiful vehicle thats just right for myself and family. Much appreciation to everyone that made my car buying a pleasurable event.

"It Was A Pleasure Working With Andrew Almeida"

I was shopping for my first car so I didnt fully understand the process of buying a car and after searching for cars online for multiple days, I ended up finding myself at Hoffmans H Lot to look at a 2008 Audi A4 2.0T. Andrew Almeida was the salesman I worked with and I was very pleased with the customer service he provided me. He answered every question I had about the car and shared with me all of the maintenance records and reports that he had. He actually brought me on 2 thorough test drives so I could get a feel for the car, not just a short drive around the block. I told him from the beginning that I wasnt going to make a decision that day and he still spent 3-4 hours with me going over everything and finding other cars within the Hoffmans dealership inventory that I might be interested in instead of excusing himself to help someone else who may of bought a car that day. He did not pressure me into buying the car on the spot and even tho I did not end up buying a car from H Lot, Andrew really deserves this review for the excellent service he provided. I would recommend working with Andrew to anyone who is looking to buy a car from Hoffmans H Lot, he really spends a lot of time with you and is very respectable.

"Excellent Service"

I am very pleased with the service given. I was at desperate for a vehicle and I got what i was looking for.Reliable and safe were my main view points in looking for a car. I didnt get exactly what i wanted, But at the same time i did. Nonetheless, I am a very happy camper and I would refer as many people as possible.

"Happy Endings"

Norman was very understanding, and did a great job getting me in a car that i instantly wanted.

"2003 Es 300 Purchase"

Basel and Fran were very professional and helpful. Jim Berube also helped me decide among many choices. You have good team going! Few suggestions - Since this car has few exposed rust spots, I would have hoped that your body shop could have put a touch-up paint; Same thing can be said for all wheels because the paint has been peeling off and it should have been repainted specially after I had made a purchase. I did not receive two fully functioning keys - which is not right. One key is original with all functions, but the second one is just an iginition key without any remote functions. This is my second Lexus (the other one is 2007 ES350) and I come there for all my service appointments and Jim and your service staff takes good care of me.

"Customer"

Basel did a real nice job. He was patient and cooperative as well as knowledgeable.

"An Overall Greta Experience"

Andrew was very informative and knowledgable about the vehicle I was purchasing.and made the buying process asmooth transition. I would recommend the dealership to my family and friends.

"Excellent Service!!!!"

Anthony Lopez was very patient and helpful in the car buying process. Everything was well explained to me. He also was very good in following up with phone calls to keep me informed. Fran was also great in helping me and was very thorough with the credit check. Excellent service!

"Great Experience!!!!!"

Very Good service Friendly, not patronizing Anthony Lopez and Fran Marinaro made this a very quick and easy experience, exceeded all expectations. Will recommend anyone i know that is looking for a car.

"My Car Buying Experience At Hoffmans H Lot"

Upon arrival at Hoffmans H Lot I was greeted by Paul who showed me a really nice used Jeep Grand Cherokee. He showed me the Carfax and car, then we took a test drive. Within an hour I had made a decision to buy the car and Paul assured me it would be ready the next day. The following day I arrived to find a detailed beauty right in front ready to go. Financing was easy and I am very satisifed with everyone at the H Lot. It was a very comfortable experience all around. A terrific group of people.

"Car Buying Experience"

I am thrilled with my purchase at Hoffman Auto in East Hartford. Starting with Heather via the internet and the phone call telling me about the details of the Honda Fit and Paul Markie next showing me the car to Fran Marinaro finalizing the paperwork. At each turn I felt I was given respect and sound guidance through the process. Paul is a particular gem. So personable and knowledgeable about the vehicle. He took very good of me and really appreciated the extra details he did for me. The best was his genuine enthusiam for my purchase and making sure it was a good "Fit" for me!! Thanks for everything!! I will be sharing my experience with my friends!

"Awesome Experience"

The experience I had with Hoffman Auto of CT was awesome!!!! Buying a car can be a nightmare of an experience, especially for the first time buyer. Hoffman Auto changed my perception of car dealers ships and sales staff. Andrew my Hoffman salesman provided excellent customer and an over all great experience!!!!!

"Had A Great Experiance On My Auto Purchase."

I have to let others know if your in need of a used car try Hoffman H-Lot in east hartford, ct.. Thats where I met Paul Markie in the sales dept. Paul cut to the chase and showed me exactly what I needed. Paul kept me in the budget that I wanted to be in and the car is perfect for me. When it came to the finance portion of the sale Mr. Marinaro did a great job. I couldnt be more satisfied in my car buying experiance.

"Great Customer Service 5 Stars"

Anthony did a great job! He was very helpful and made sure that I was completly satisifed. I would recomend him to anyone.

"Quick With The Paperwork."

Accomodated my need for speed in the transaction. Andrew was awesome.

"Car Purchase"

My experience overall was cool. The buying process took a while but was understood. Overall the quality of customer service was good.

"What A Great Experience!"

Andrew and Fran were amazing! clean, fast, and friendly !!!!!!

"Very Pleased!!!"

After a car accident 4 weeks ago I was not looking forward to the car buying experience but I have to say that the staff at H Lot made it simply smooth. I had visited 2 weeks prior to see a different car and met with Basel, but nothing stood out that day. Then I saw MY car online and when I walked into the dealership my mind was made up. Basel, once again met with me and showed me every safety and luxury feature on the vehicle... I was sold! I appreciated the patience and courteous demenor Basel had; he was not pushy but he was informative and what he did not know he made an effort to find out. Fran was very helpful in putting the numbers together and making the deal work in every aspect. Anthony was also helpful and pleasant when he filled in for Basel. So, reviews are about the good the bad and the ugly; therefore, I have to tell you that the day I went to pick up my car, it was not up to my standards of being detailed (what they had promised) I voiced my concerns and without a thought Fran was going to take care of it. My car was ready the next day and since I could not go pick it up, Basel delivered it to my job. Needless to say, it was meticulously detailed. A week later with my car and I could not be happier. YES! I would definitely recommend H Lot and their staff. Thank you again Basel, Fran & Anthony

"Excellent Buying Experience"

Very pleasant buying experience. The staff are extremely friendly and helpful. First priority is the customer and making sure I was happy with the purchase. I would recommend them to my friends for buying a car. I felt they went above and beyond to help me buy a car. Paul Markie was my salesman and he is very friendly and professional.

"Very Pleased With This Whole Process"

I would highly recommend this dealership to any friend or family member interested in buying any of the cars sold at this facility. Salesman was well informed and helpful through this whole purchase. Thanks for the excellent service.

"First Expericence"

I had a great service .. they helped me in every way they can to make sure Iget the car of my dreams. I am glad I picked H-lot

"Sales Relationship"

Every once in a while you feel the need to show your appreciation for someone who has made a difference in your day. Hoffman sales consultant, Andrew Almeida, took the time I needed to get comfortable with the Dealership. He did not pressure or ignore me. He worked with me the entire time I was at Hoffman, and again by phone and e-mail until I was completely satisfied. Andrew followed up on the required out-of-state purchase and paperwork and made sure everything was in place for delivery.

"Pleasure!"

Informative, quick transaction. Pleasure to do business with!

"Great Experience!"

I am a first time car buyer/owner and was more then happy to find that the sales associates at Hoffman H Lot were willing to answer any and all of my questions regarding my new car. I found their costumer service to be above and beyond other dealerships I had gone to. Not only were the sales associates honest with me about the details if my new car but they also took care of all my concerns about my new car in a timely manner. Couldnt be happier with the service I received at Hoffman H Lot!

"Hard Workers"

These guys work for it! I had an unusual and very specific type of trade, which eventually made it just too difficult to make a deal on a vehicle I was interested in. However, they did some very hard work to get the trade accepted and were very friendly throughout the entire process. Ive decided to sell my trade vehicle outright, but I will be SURE to return to Hoffmans and browse their inventory as soon as my car sells! Great people.

"Great Car, Great Value"

We found Hoffman H Lot on line, saw the exact car we were looking for (a low mileage used Prius), gave them a call, and traveled an hour to check it out. The car was waiting for us out front when we arrived. The sales staff was great, attentive, efficient, and friendly. The negotiating process involved the usual back and forth, but we got the car at a great price. We have now owned it a month and love it. We are recommending Hoffman H lot to all our friends.

"Best Experience"

03-14-2013

Best experience Traded in my car for a Nissan rouge and the two sales men Andrew and Beisel (sorry if I am spelling names wrong) they were excellent. Any questions or concerns I had were addressed. I went into the dealership on a time constraint and limits on what I wanted my payments to be and all of them were met with the exact car I wanted. Dealership is highly recommended. Thanks again.

"Good People, Easy To Deal With."

I was searching for an 03/04 Mustang GT or Mach 1. Not an easy car to find in completely stock form that has not been beat on. Searching thru Cars.com I came across an 04 Mustang GT Convertable in what looked like near perfect stock condition at Hoffman. Gave them a call asked some questions as to the condition of the car and setup a time to go and look. This was not a short drive from my house so I was either going to come home dissapointed or come home driving a beautiful Mustang GT Convertable. I was pleased to find that the car was as perfect as the pictures made it look and completely stock. Did some negotiating and was pleased enough to make the purchase. The finance person Fran went out of his way to get us the best possible financing. Not easy when buying a 9 year old car. Overall nice people to deal with. Thanks

"Bad Dealership"

I brought my son to this dealership to look for a quality used vehicle, but found nothing that we liked. Most of the cars we saw were either crappy (had dents, scratches, etc.) or just plain filthy, not to mention overpriced Also learned from others that sales people from this dealership were not too friendly and wouldnt even fix safety problems? We definitely wont recommend this dealership to any of our friends! Buy at your own risk!!!

"Excellent Experience"

Hoffman is a great dealership. I bought a 2006 Acura RSX from the Hoffman H Lot which is where they put most of the used cars. I was very pleased with the price and the service, especially the service I got through Fran and Paul there. I had to cancel my first meeting to see the car, but they were very understanding and flexible on a new appointment. I got there and they had the car parked right outside of the front door, ready for my harsh inspection. After some respectful negotiation we worked out a price that was definitely a deal for me. Im very happy with them, and I really dont see how anybody could have had a negative impression there. They were very polite and got me approved for financing even though I have a short credit history. I HIGHLY recommend this dealership. Thank you Paul and Fran, the car is immaculate!

"Poor Service, Very Un Friendly"

in the market for a pre own porsche 911, so i stoped by the dealer to check out a pre owned car, i walked around the parking lot where the cars were parked and notice a sales man with another customer and he did not even acknowlege my presence. i also went inside the show room to ask a few questions where i did got an answer ,however i did not have a good welcome, very snubby maybe i didnt look like the wall street type or something else(the obvious) i hope this is not the norm at this dealership , especially when you are spending the kind of money a porsche cost. hope the owners read the reviews i baught a nice one on ebay where they couldnt pre judge me.

"Refused To Address Safety Issue"

12-05-2012

This dealership refused to fix a safety issue that was discovered by my personal mechanic who spent at least 2 hours inspecting this vehicle, and which was corroborated