"Lois Grizzaffi. 2017 Ford Escape"
I posted a review on my experience regarding a lease I have with Larson Ford. I returned to Larson to lease my 3rd SUV because of its service advisor Ive always dealt with (Mitchel Sperling) when I found out he was still at Larson I decided to go back there for my next lease. I feel Mr Sperling is a great asset to Larson Ford. My problem is and Im sure will never be with Mitchel. He has been working with me to try and help me solve my issues with my new car. Im dissatisfied and very disappointed with the Ford Motor Co. Not with my service advisor.
"Great Experience"
09-15-2017
Good sales people, good service department, and never a hassle
"Excellent"
06-09-2017
Service manager was very accommodating. Came in without an appt but got me taken care of. Explained the extra work I needed done & was honest about it. Was very happy to see him back ?
"Great Service"
06-08-2017
My car is always done on time and any concerns are fixed 100%. Great dealership.
"Great Service Experience"
Always receive excellent customer service and vehicle service. The entire staff and Louis Pagano always professional and welcoming. I highly recommend this business to purchase a vehicle and service.
"Leaser"
05-10-2017
I am very happy my new car and with the service at Larson Ford
"Larson Ford Review From Joanne Maloney"
04-20-2017
Captain Ron told me from the start that I would leave a happy woman and he was right. He made sure that I got the very best deal possible. Thank you Captain Rom. See you in 3 years!!
"Larson Ford Service Department"
04-05-2017
Excellent experience as usual. Timely service completed on an expidicous manner by total professionals. It doesnt get any better than this kind of service!!! Highly recommended to all!!!
"Feedback Larsen Ford Lakewood Nj"
All good As usual the highest feedback for a job well done. The girl behind the counter (I cant remember her name) even submitted my rebates for me!!
"Speedy And Easy Repairs."
03-10-2017
Larson Ford went above and beyond to fix the issue with my vehicle. They came to pick up my truck after a report of an issue, fixed the problem quickly and returned my truck safely. Thank you again!
"Loving Larson Ford"
Excellent service, Woody went over everything, took us for a great test drive, described all of the features, got us an owners manual, helped us arrange to get the second key fob for the car. I must say, the transaction went smoothly. I would definitely recommend you to friends and family looking for a car.
"Awesome Experience~!"
If you are looking for a new Ford- Larson should definitely be your dealership. Even if there are other Ford dealerships closer to you, they are worth the trip. They go above and beyond to make sure the entire process from start to finish is perfect for the client. Most dealerships make you feel like theyre doing you a favor by helping you. Not Larson! They fully understand that you as the customer have choices and options and will strive to go above and beyond to ensure that theyll make a customer for life. Everyone you deal with in the process of buying your car will be amazing. Bob Barranger should win salesman of the year and Tracy Black the finance manager is the nicest person you could meet! Knowledgeable, Friendly, Caring, Attentive, Respectful- What more could you want! If you can think of something, suggest it because I bet theyd do it for you:) Thats how much they value the customer.
"Confident"
01-16-2017
Thank you for making me feel more confident in a Ford
"Customer"
Everything was explained to me and completed in a timely manner
"Car Repairs"
It was wonderful. The staff was great!! They did a great job.
"Redemption"
I had trouble with the Sync system in my 2014 Focus. I was upset that the problem seemed to not being addressed. I called Larson Ford and talked to Louis the Service and Parts Manager, he told me that they would solve the problem for me. When I picked up the car, Louis told me that the problem was with the Sync system and not my iPhone as they had thought. It seems that Ford needs to update the Sync system so it will work with the latest update that Apple did for the iPhone. I was annoyed with the service department, however Louis did restore my faith in their ability to provide excellent service. I want to thank Louis and the shop foreman for excellent customer service.
"Service"
My service was handled very quickly. Was not at dealer long.
"Recall Service"
11-02-2016
Staff was friendly, service was quick. I dropped my car off for a recall to be done and they also gave me a list of things my car needed but did not pressure me like Downs Ford did to get it done. Downs Ford was very rude and i was worried to bring it to another dealership but they where very friendly here and i will definitely use them in future.
"Fast, Friendly & Professional Service!"
10-13-2016
Excellent customer service..... Very friendly and professional....... Extremely fast service /repair.
"Service Manager Man Of His Word"
Misunderstanding rectified. All issues resolved. Couldnt have been more professional Service tech also should get way to go! Thank You Mr Pagano.
"Elizabeth"
My daughter gave a poor rating . I bought 2 trucks from this dealership, and never had a problem. Until this weekend. The service Manager called me on Monday to make an effort to correct the deficiencies . He was genuinely concerned and wants customers to be satisfied. Once all my issues and concerns are taken care of I will submit a revised rating . They get an E for effort .
"Worse Customer Care Ever!!!!"
09-12-2016
Recently just went there with my mom to do a routine check up on her car and an oil change. At first everything was very quite and normal until my mom went to go pay and asked about a rebate. My mom called weeks ago about setting up an appointment for her car and the person she spoke said that there was a rebate of 10.00 off of the oil change and everything else. As my mother was trying to understand why she wasnt getting the rebate a very nasty employee who was handling the payment gave my mom and I attitude. Claiming she would have to go online for the rebate and that it would be taking off the next oil change, it may not seem like she was being rude but the way she said it was very ignorant.My mom was told specifically that she would get the rebate at the dealer ship, but anyway the nasty women kept belittling us in front of another customer and so I snapped right back at her. Its one thing to say Im so sorry for the miscommunication let me find a way or take a look at how I can help you receive the rebate. They have computers in their office they should of sat down with my mom and showed her how to get the rebate, instead the ignorant women coped an attitude. For anyone looking to go to Larson Ford these people 1. Do not dress professional at all, when we got there they were all in jeans and sweat shirts and leggings. 2. Learn customer service, 3. Attitude adjustments, 4. Just Be Professional!!!!!! Its sad that after almost two years of my mom going here and getting good customer care it ended today. Im not expecting people to understand how we felt, but unless you were there send heard this you eluding understand. I should of video taped this. Rethink Larson Ford unless you want to be treated like a doormat!!!!
"Review"
08-26-2016
The entire experience was extremely nice. All of the staff members were very professional and friendly. I leased my 2016 Explorer Sport and I bring it regularly for oil changes and maintenance. Everyone from the sales team to the service team is always very accommodating. Larson is now my go-to dealership.
"Quality Serice"
08-24-2016
Always a pleasure. My car is alway done on time, I am treated with respect. I would not go anywhere else for service.
"Larson Ford Service Wonderful"
Everyone was so helpful. I worked with Silvana and she was wonderful.
"Service Was Great!"
08-05-2016
Had my F150 in for brake service. Not only was it done timely, they gave me a ride home in the free shuttle!
"Service"
Work was Completed with in the time frame I was told it would be! Everyone was super friendly and easy to talk to!
"Excellent Service"
07-06-2016
Excellent service from start to finish. Tim Pelicano& Ron Hank gave me a great deal.
"Robert Nielsen"
service was good but price on the new battery seemed high . was not given a range of prices for batteries either thanks
"Wonderful Place To Buy A Car"
It was such a pleasure. I was very comfortable with the salesman. He did a great job of showing me what I wanted.
"Great Service"
05-18-2016
My service rep Tom was very professional and explained the results of my cars check-up inspection. We scheduled 1 item for my next visit and completed the remaining suggestions with no problems. I am pleased to utilize larsen Ford and Tom for my service needs
"Used Ford Escape"
I was very hesistant to walk into Ford due to not being greeted at all from the other dealerships down the street. But Bob aka Woody was the first one out with a big friendly smile on his face. He was very patient and a big help when it came down to picking the right car for me. I am very satisfied with my car and the service!!! Thanks to Bob and his humor. I will definitely come back and recommend this dealership to everyone. Thank you Larson! Keep up the good work. :)
"Factory Tecks"
Confident car is in good hands. Factory tecks and computers.
"Mustang"
05-05-2016
No complaints! Happy doing business with Larson Ford
"Car Service"
Tom Fortin did a wonderful job from the minute I walked in the service door. And I really appreciated him doing the rebate email right there with me at his desk. I never have a bad experience at Larson.
"Used 2011 Ford Edge"
04-12-2016
from sales bob wortworth to big john to tracy black a great sales group they worked there magic i well buy from these dealer agian
"Great Services!"
03-30-2016
Im satisfied with the work they accomplish. They are prompt and efficient!
"My New Fusion"
03-18-2016
Rented a 2016 Ford Fusion and fell in love with it! Drove the rental to Larson Ford and chose to lease one. My experience was painless and pleasant. Miguel was awesome! Look forward to doing future business with Larson Ford.
"Great Service"
I have had nothing but good experiences. They always do a good job when I need an oil change or repair.
"Avoid This Dealership"
01-26-2016
I brought my Explorer in to Larson Ford for a check engine light. I was told it was a cam positioning sensor. I had Larson Ford replace it. The problem had not been fixed. Larson Ford then told me it was the PCM I had them replace it. I was then told it was plugs and wires. Larson Ford had the truck for 15 days at this point.And I had enough. I asked for the truck to be returned. I do not feel the proper method of diagnosing is to replace every part in sight. Although that approach is eventually effective it is costly and does not speak well of the knowledge of the dealership. I took my wife to pick up the truck. When leaving the dealership my wife told me the truck was running worse than when it was brought in. She went inside to inform them of this and was told it was because it needed plugs and wires. I told her to drive it home. I was unaware how bad the truck was running. When I looked at the truck at home I found that Larson Ford had left the truck in a state of disassembly. The coil packs where unbolted plug wires where left hanging and the interior of the truck was left covered in grease. Larson Ford knowingly released a vehicle in a extremely unsafe condition. In trying to resolve this my wife was told by Robert Larson all about their 5 star rating. And he tried to explain to her that a vehicle with that kind of mileage is bound to have things go wrong. I spoke with Louis Pagano who also told me things go wrong when vehicles have a lot of miles. Just for the record the truck has less than 80,000 miles. I feel many people would not consider this to be high mileage. I diagnosed the problem myself with the help of the internet. It was the alternator. I found Ford had issued a TSB regarding the alternator causing this type of problem. I had informed Louis of this as I feel I had been being taken advantage of. I told him I had all the parts that had been removed and I was going to have them checked. He asked if he could check them. I said I would prefer them to be checked by a independent party. I feel that Larson Ford should have checked the parts before they started replacing them. After all is that what diagnostics is supposed to be. At this point I do not know if Larson Ford is dishonest or incompetent but I feel better knowing I am doing my part in informing the public on how Larson Ford treats its customers. Do yourself a favor and stay clear of this dealership.
"Larson Ford Experience"
01-19-2016
As usual, everything was done correctly and promptly
"Great Dealership To Deal With."
Went to purchase a 2016 Ford Fusion using the internet price. The service was great and the car was ready to test drive when I got there. There was no hassle and the people I dealt with were all fair and honest. It was one of my best buying experiences.
"Car Owner"
Service was ok but it took over 2 hours to change oil, rotate tires and install 2 wipers. A little too long in my opinion as i had made an appt. 2 weeks earlier.
"Another Satisfying Experience"
01-04-2016
I have had my 2010 Edge in for service numerous times over the years and I have been completely satisfied each and every time. The staff is helpful and professional and it leaves me with a feeling of confidence that my vehicle is being properly serviced.
"Everyone Is Professional And Polite."
The Larson Ford Dealership is first class in every aspect based on my five years as a customer there.
"Great Service Once Again!"
12-10-2015
I leased my 2nd ford edge through Larson Ford. I absolutely love it! This time I ordered my edge and it has everything I could ever want in it. Tim and Ron were both amazing!!!
"Great Service"
12-06-2015
John Kaiser was extremely helpful while my car was being serviced for a recall and oil change. He also advised me on routine maintenance that needs to be addressed.
"Larson Ford-service Department"
12-07-2015
Great fast and efficient service every time I visit.
"Great Service"
12-03-2015
The service on my 2013 Escape was excellent, staff very friendly and helpful.
"Nice Waiting Area"
11-30-2015
Warranty work...was done without any issue. Service personnel pleasant and professional.
