"Extremely Poor Sales Staff"
called them 3-4 times- keep getting transferred and then it goes to voice mail. They dont need my business
"Very Poor Sales Staff And Communication"
Went there to buy or use sport Trac was met with a bunch of sales people that were just trying to get out for the night poor communication on Internet end and phone conversations of sales reps and stuff very unhappy purchased cars from dealership prior wont be seeing me no more Thanks Only to find out vehicle was sold prior but nobody had guts to call me until I got down there very unhappy
"Stress Free Dealership"
relaxing atmosphere even during negotiation time. Salesperson Joon very knowledgable and respectful of our time.
"Worth The Trip"
I was shopping for a newer F250. Process was fairly easy. I drove 2 hrs from Long Island (for the prices). They had the one out I wanted to look at, the trade in offer was fair and they were able to help me get financed right there, so no 2nd trip. All in all process was painless and I am happy with my deal.
"Review"
It was very good but the follow up is a little weak. I called about an issue with the navigation, it turns out that I was sold the car with an obsolete version of the navigation. I bought the car at the end of February 2016, a new version of the navigation was out in January 2016, now Im constantly getting messages on my navigation which disables the navigation.
"Great Services"
completely grateful and would reconcile any of my friends to visit your Auto Body Shop.
"Outstanding!"
Great overall experience. Staff was very accommodating and very friendly. Will certainly continue to buy our vehicles from All American Ford!
"Title"
One must be prepared for a 1-2 hour wait time - the lounge is comfortable but a tad boring. My only complaint is that I cannot service the car on Sunday. The construction needs to be done.
"Great Service"
The best in the business! I was personally dealing with the death of a loved one when something went terribly wrong with my brakes. I called, they got me in and solved the problem I was facing with having to transport family members. Its this level of customer service that would keep me coming to the All American, Old Bridge for future cars.
"Great Personal Treatment And Service "
I can say without reservation that all the times that I have gone to the American Ford at Old Bridge dealership I have never been disappointed with the service I received. I also was always treated with the upmost professionalism and was always greeted with a smile. Barbara Sarnelli
"Oil Change"
you were terrific. Thanks, but only got an oil change.
"Excellent "
Ali was wonderful. He took his time with us. We did not feel rushed. A pleasant experience all around! We would definitely recommend your dealership, as well as, Ali. Steven in finance was also amazing! He walked us through everything and was very patient.
"All American Ford"
They did a great job, and went way above that they should of done. So far every time we came into the dealer ship, from buying the SUV and service its been great. Thank You all
"Phenomenal Experience As Usual!"
Seamless transaction- had a loaner vehicle ready when I arrived - my vehicle was ready when promised. Wouldnt hesitate to recommend anyone to All American Service
"Great Service"
Everyone went out of their way to help make me happy with my vehicle
"Scheduled Service With No Pain!"
I arrived a bit early for service on my 2015 Fusion (great car), and was taken immediately to fill out the paperwork and turn over my keys and mileage. I was directed to the waiting area where, even with the renovation, they had comfy seating, TV, desk area, coffee, and doughnuts. After a short time, they came in and said I was ready to go. Quick, simple, no problem! Great experience, and the staff is stellar!
"Persistance Without Pressure"
I purchased a Ford F-150 Lariat. The saleswoman, Maria Aouadi, was very helpful and was determined to find the truck which filled my needs. The cordiality of the staff made it an all around pleasant experience. I never owned a Ford before but I am now a FORD man and All American Ford in Old Bridge, NJ will be the place I will go for my future purchases.
"Very Pleased "
Very happy with my experience. They helped me trade in my vehicle and got me a great deal on my new 2016 fusion energi. I would definitely recommend All American.
"Customer Service"
rachael curry is a great customer service rep. takes care of any issues
"Always Gets It Right"
I HAD MY WINDSHIELD WIPER BLADES REPLACED ABOUT A MONTH AGO, AND ALL OF A SUDDEN THE DRIVERS SIDE BLADE WAS STICKING AND MADE A VERY LOUD SOUND. IT HAPPENED ABOUT FIVE TIMES THAT EVENING. THE NEXT MORNING I HAD ANOTHER APPOINTMENT IN THE AREA, SO I JUST DROVE OVER TO HAVE IT LOOKED AT. I WAS TAKEN RIGHT AWAY, THEY CHECKED EVERYTHING OUT, COULDNT FIND A PROBLEM WITH IT, SO THEY REPLACED THE BLADE FREE OF CHARGE, AND NOW IT WORKS PERFECTLY. IT MUST HAVE BEEN THE BLADE THAT WAS DEFECTIVE. I ALWAYS TAKE MY CAR IN FOR SERVICE HERE. THEY LISTEN TO YOU ABOUT WHATS WRONG AND THEY GET IT RIGHT ALL THE TIME. THANKS.
"Great Customer Service"
Staff is very helpful and professional. We had a concern about a regulator in our trucks driver window which quit at 40 thousand miles. My husband was not happy as it was only 4000 miles over warranty. On a Ford truck! Ridiculous! We did not think we needed an extended warranty on the best selling vehicle in America. When I was called to ask about our experience I told them how disappointed I was that this costly repair was not covered by Ford. They lowered the price on the install which was generous and contacted me to say that they would put in a claim with Ford to see if there was a chance of more reduction in the cost. Just that Pat called and made that offer , though we still have not heard definitely, was great.
"Service Experience At Ford"
I brought my car in for service. Tara was extremely courteous and efficient and she helped make the experience a pleasant one. The facility was under construction, though, so it was quite noisy and disruptive while I was waiting.
"Good Sales Experience."
I leased a Ford Escape from All American Ford. The sales dept. was friendly and efficient and answered all my questions honestly and accurately.
"Great Selection, Not Timely"
It was a good experience, somewhat, I pretty much knew what car I wanted, but it took 3 hours waiting for financing, which really was a let down
"Great Service "
Very helpful in getting me a 2017 escape for my wife with all options i was looking for
"Great Car Buying Experience"
The staff was very friendly and knowledgeable about the 2016 Ford Explorer that I purchased.
"Thankful"
I was in a bind and Joe came through for me. Thanks Joe :)
"Great Place To Purchase"
it was a great experience, it will be the only car dealership that i will go to.
"Thank You For The Repair "
I appriciate having my rebate card filled out while on site
"Speed And Courtesy"
I got an email offering a free service for the one year anniversary of my Edge. I was out in under 90 minutes with no appointment. Great service.
"Great Experience"
The experience from beginning to end was amazing. Everyone was so helpful and worked so hard to make sure I got exactly what i needed. Especially Ashley who worked with me the entire time
"Great Overall Experience!!!!!"
It was a great experience. I worked with Joe Germino as my sales rep. I went in one night, told him what type and model of car I wanted to get. In about a week he had found the car I wanted and was all set. When car arrived the paperwork and sign off was as easy as could be. A great experience compared to other dealerships i have been to.
"New Truck"
I purchased a 2016 F150. Everything about the purchase was top notch. I walked in not sure of the vehicle I wanted and walked out 3 hours later with a great vehicle. Everyone was great.
"Outstanding Service "
I have an Explorer. All American has always provided me with outstanding service. The service department is superior to any other Ford dealership in my area. They keep my cost to a minimum and my vehicle is ready in a timely manner. I highly recommend All American to my friends and family.
"Great Service"
Always excellent customer service! The staff is friendly and knowledgable. Wait time is minimal and the facility is bright and cheery! Loved our experience at All American Ford! We will definitely be returning when our lease is over to lease another vehicle!
"Gret Service"
Excellent service. My problem was handled very professionally and immediately.
"Great Experience"
I drove from upstate New York to see a 2009 Honda CRV that we found online at your dealership. Stephen Kaye was our salesman, and we found him to be very personable and friendly. It was a pleasure to deal with him. I drove home with the car and wasnt expecting to so it was a good experience. Im satisfied with almost every aspect of the car, except the backup beeper. It doesnt work right, and Ive called Stephen twice about it. Im still waiting for him to get back to me. Totally separate from my personal experience with my car, and as an outsider looking in, I noticed some of your sales personnel (excluding Mr. Kaye) were having nasty attitudes with each other. An internal issue, as they were all nice to customers. But dealing with each other, you could tell who was cranky that day. It didnt put on a very good show for customers who were conducting business nearby.
"Services Was Great Parts Was Horrible "
Service did great and the wait wasnt that long everyone in that department was very friendly . now PARTS is HORRIBLE ordered some stuff and supposably when I placed the order over the phone was fine everything was fine I ordered 4 wheel cover which I explained the guy what exactly I wanted and he said ok not a problem we will have everything for you ! When I arrive to ford and went over to parts to pick up my order First they couldnt find it took them like 10 minutes when they finally got it the guy walks over with the order and the wheel covered that I needed and everything was explained and I needed FOUR they ordered ONE and completely the WRONG thing . I DO NOT RECOMMEND PARTS at the Old American Ford Old Bridge very upset . Wont be ordering anything else from them .
"Great Service And Attention To Detail"
Tommy was great. Answered all our questions and addressed every concern.
"Best Dealership Around "
You have one of the best Ford dealerships I have become to know in the last 15 years. The larger you become the better you have become. Its always a pleasure doing business with the people at your dealership. Everyone is extremely helpful,courteous,friendly,honest,knowledgeable,and efficient. It doesnt matter if you come in to buy a car or bring your car in for service the service is always the same and you are made to feel very comfortable. You should be very grateful and proud of the employees at your facility. It also makes a strong statement about the management of the company as well,hiring exceptional people and running an efficient operation. Sincerely; Joe Currenti
"Excellent Service"
Work was completed professionally. Service dept was courteous and kept me well informed of my cars status and expected time for completion of repairs. They gave me a very nice rental car to use until it was complete.
"Professional Team, Great Experience!"
Purchased a 2016 Ford Expedition. Jamie Thalor, my Sales Consultant did an excellent job! He was patient and considerate throughout the process. Frank, the Sales Manager, also was helpful in explaining different options available to me. Rachel Curry was extremely helpful in explaining service plans and options as well. Nicole from the Business Office did a great job in doing all of the paperwork and financing stuff! Overall, an excellent experience from a very professional, friendly, and competent staff!
"Very Good Experience"
No Complaints, Greg Stein is Sales did everything he was suppose to do to make sure I was happy with my purchase.I would recommend him anyone looking for a car.
"Some Kind Of Wonderful ! "
Great all around!from start to finish! Wonderful experience!
"Ford 2016 Escape"
everyone was great and very helpful. all my questions were answered and I love my new car
"Great Services, Comfortable Waiting Area"
I purchased a Ford Explorer from All American Ford. I brought it in for my first service and was taken on time and out of there in 30 min. Ill definitely be back
"Exceptional - Go Nowhere Else For Your Ford "
03-30-2016
Above and beyond what was expected ... Truly exceptional service, genuine care, and phenomenal follow up
"Mr. & Mrs."
The person who helped me I believe it was Tara was very nice and accommodating.
"Great Sales Service Again - Repeat Customer"
While the location is under construction, it was very clean and easy access. Everyone was very friendly and willing to help and answer any questions.
"2016 Ford Fusion Hybrid"
I had an amazing experience at all American ford in oldbridge, I will be buying more cars in the future, I love my 2016 ford fusion hybrid
