"Ford Edge"
always a great experience at Sarat Ford.....purchased numerous cars from them
"Service At Sarat Ford"
My cars regular service was done in a timely manner. They take care to keep your car clean. Everyone was very friendly
"Service Visit"
Service advisor Mike Colson is very knowledgeable and professional. He gave an accurate description of the service needed and applied rewards points at time of payment. All your service personnel shoulby be as conscientious as Mike.
"Extended Warranty"
Bought a used truck and their extended warranty. Within the year the window on roof broke. They had us bring it to springfield then informed us that they will not cover the cost and our warranty would not either!! Then sent us a $45 bill for the springfield place. Stay away from Sarat Ford!
"Great Service"
I was fully satisfied with all the service and the attention the I was given. I also appreciated the good cup of coffe.i
"Good Visit Overall"
We appreciated that the dealer took the vehicle in the night before as there was a snow storm the morning of the appointment. One of the items fixed (navigation system) was disconnected on previous service.
"Small But Important Issue"
I brought my dark gray Escape in for an oil change and tire rotation at 6 p.m. Everything went well except I always leave my headlights in the auto position, I never change it from auto. When I left your facility with all the overhead lighting in your parking lot and on the adjacent street, I did not realize my light switch had been changed and my lights were not on until I turned down a dark street about a 1/2 mile from your facility. This was dangerous to me and other drivers. If your service people change the setting on the light switch to test something they should put it back to the original setting or at least let the driver know that it was changed.
"Emergency Service To Business Vehicle."
I think I wold have appreciated information about the newer F350 5.4 Triton relative to changes to the COP design which prohibit cross-firing of plugs due to pooled oil or water. Ill use a funnel when adding oil form now on, thats for sure. Thanks for the fast service. i look forward to the new service building.
"Service Review"
I have always been treated very nicely at Sarat Ford by all of the staff. They are all very friendly and helpful. This visit was specifically for tires which I had great help from Anna in service.
"Really Cool Drive In Service."
Same as always good staff and great service.I dont want to enter at least 50 words,
"Convenient And Outstanding Service"
Even though the dealership is in the midst of construction, customer service and operations seem to be outstanding as usual.
"Customer"
Steve Phaneuf was excellent and extremely helpful to us. I would readily choose him again to assist us with purchasing a car.
"Customer Repairs And Tune Up"
Merry Christmas and Happy New Year. Cant wait to see the new improvements.
"Car Purchase"
I bought a 2016 Ford Fusion. After doing much research on it and comparing dealers in the area, I chose Sarat Ford. It was my first experience with them. Everything went extremely well. I am very happy with the car. The buying experience was very smooth and easy. I would definitely go back there again in the future.
"Bought A Used Car And The Next Day A New Car!"
Ron Brown was very helpful and made us very comfortable. No high pressure like we experienced in other dealerships. As a matter of fact, we were so happy we came back the next day and bought another car!
"Service Visit"
The staff was extremely helpful and courteous unfortunately the service tech was unable to duplicate the problem with my hatchback not opening and closing properly. He checked for service bulletins but was unable to fix. Im still experiencing the problem but it still an intermittent occurrence. It might have something to do with the temperature affecting operation.
"I Dont Know What You Are Looking For Here."
The sales staff was attentive and, but not pushy. We were treated wonderfully
"Customer"
Very pleasant experience. Staff was very helpful in regards to explaining everything in layman terms.
"Excellent Service - Per Usual!"
Love your service department staff! They do a great job all around.
"Escape2010"
Tricia was wonderful! She is very knowledgeable and very friendly. You really need to figure out the heating of her area. It will be like the artic when winter temperatures arrive.
"Came Out Ok."
12-14-2015
Was not a real problem. There are weep holes in Ford exhaust systems. I thought there was something wrong when I saw condensate coming out of the muffler. Still doesnt seem right to me but service says it is normal and by design.
"Last Visit"
12-11-2015
provided a fast inspection service and personnel were very courteous
"Great Service And Support "
The work on my truck was fast and the customer service was very nice and informative they found the tire leak and fixed it very happy with the dealership
"Oil Change"
We dropped car off for first oil change & then picked up.
"Great Service And Friendly Staff"
Great experience as usual, very friendly and cheerful staff!
"Awesome Service"
Staff as always were awesome....Service was quick....Thank you
"Sarat Ford"
Called for service on my 2014 f150. Service was scheduled for 1 week after I called in. Temporary service desk was a bit hard to find. Understandable due to construction. Reception was friendly and helpful. Service completed when promised.
"2014 Explorer"
As always, excellent service. ................................................................
"Excellent Body Repair "
I recently had to have my Explorer repaired at the body shop because of an accident. The work appears to be excellent -- as usual for Sarat. The staff was friendly and courteous. My only issue was that the repair work took longer than I anticipated.
"Great Service"
Was having mercury Mountaineer serviced at the 155 thousand service interval and was thinking i would walk around the sales lot. Upon looking for a few weeks i finally Fell in love with the 2015 Escape,which we now drive. The Mountaineer was well passed its useful life as it was nickel and dimeing me to death. Sales person was very helpful and found the truck i was interested in at a mutually owned dealership. They let us have it overnight and the wife enjoyed the handling and the ease of driving. I truly love the vehicle.
"Servicing Of Our 2015 Escape"
11-25-2015
The people were friendly and the service was quick. I was completely satisfied.
"Fast And Easy Drop Off And Pick Up"
Quick and easy appointment scheduling. I like the new drop off process and having my vehicle brought to front of the parking lot so that I did not have to search for my vehicle.
"......"
11-25-2015
Service staff is always very helpful, professional and personable - much appreciated
"Great Service Great Help"
like drive up GREAT! Very friendly staff fast service good job by all.
"Our Purchase Of Our 2016 Ford Escape Titanium"
11-20-2015
We were very impressed with the professionalism and the promptness of our Salesman! Ron Brown is totally in tuned to what my needs and wants were! The entire dealership worked together to make it an amazing purchase! Thank you Sarat Ford!
"Ford Escape 2016"
i purchased a ford escape. service was excellent. steve r. did a wonderful job. so far i am very satisfied. thank you.
"Purchase Of A New 2016 Ford Escape"
11-19-2015
Love the new car, 2016 Ford Escape, staff very helpful, have used Sarat Ford for Years, very happy with all involved. Linda Chmielewski
"Routine Service"
11-17-2015
Service was, as always, done in an expeditious manner and, this time, it was a "freebie" due to loyalty points..... Will buy another car at Sarat Ford. P.S. Middle of the road ranking for facilities that are undergoing renovation. Beside that fact, the service department was temporarily set up to make it as convenient as possible during the reconstruction.
"Good Job Mike"
11-17-2015
In the future, it would be helpful for the service department to make sure that they put down something on the car mats to prevent grease getting on them. This is the second time that this has happened to me after getting my truck serviced. The first time was during my last service appointment after I had just put down my new car mats. I brought my truck back and they cleaned the mat, but it still wasnt like being brand new again. This time there were also grease fingerprints on the interior of the door. As Im very careful about the upkeep of my truck, just checking these areas and concerns before returning the vehicle to the customer would be greatly appreciated. I was happy with the customer service employees from arriving to leaving. They were very pleasant. I especially loved the new waiting area! More spacious. Thank you.
"Replacing A Directional Bulb"
As always, my experience with the service department is pleasant. The service manager and service advisor are both friendly and knowledgeable and I if I do receive unexpected information - it tends to be good (like, its covered under warranty!)
"Amazing Vehicles And Outstanding Service"
I purchased a 2016 Ford Escape and my husband purchased a 2015 Ford Focus. We worked with John Cassidy who was outstanding and worked with us through every single detail making sure we were satisfied. Our situation was complex but John was great and figured out how to make it work. I know he worked closely with other members of your team to ensure we would be happy with our purchases. My husband and I are both ecstatic with our new vehicles and have already began to recommend your dealership to other people.
"Fantastic"
I never felt pressured! It was easy, comfortable and not so stressful. I love my car and Thank you all for the great experience!
"Quick Service"
New facility to drop off cars is a great idea. Good customer service.
"Customer Service Outstanding"
I have a 2014 Ford Escape. I brought it in to be serviced and detailed. They did an excellent job. The service girl Tricia Courchesne was exceptional. When I came to pick my car up she realized that service had not fixed the leak. She was very upset that the paper work got on her desk when the job was not complete. She went out of her way to take care of this problem got me a loaner car and kept my car to have it fixed properly. I can not say enough about Tricia. She has waited on me before and I just want you to know what an asset she is to your company. She is very professional, polite, and goes the extra mile to keep customers happy. She always explains everything so you understand. Thank you for the great job you do.
"Good As New!"
Did a great job repairing my car. When I picked it up, it had been washed and the inside had also been cleaned and vacuumed. Looked as good as the day it was new.
"Service "
I love the people, but third time for same issue that I have been charged for a $100 + each time because I have an extended warranty but the last time I brought the truck in ..I believe they should have done this from the beginning I would have saved myself at least 200 dollars. I am in the market for a 2nd vehicle I am not sure if it will be a Ford ..it will be used which I would get an extended warranty again but I would want something to be fixed right the first time
"New Noise In The Back"
AlWAYS SATISFIED, Carol does a great job in the service area
"Purchase Of New Mkx"
The new Lincoln dealership is beautiful. Eric was great as a salesman, he answered my questions, he was very patient and was able to help during my busy travel schedule. He never gave up trying to find the car I was looking for with the MKX. He allowed me to use various cars and even take the one I eventually purchased. I believe the dealership is still very new so things took a little while at times but overall I was satisfied.
"Large Inventory And Exceptional Service!"
I had a great experience while purchasing my new F150. The sales consultant I worked with was excellent. I never felt pressured into anything and he was very understanding when I had a tough time deciding on a specific truck to purchase. He had no issue contacting other dealers to try and locate me a truck with specific options. Ultimately I chose a new 2015 F150 that was on the lot and I couldnt be happier. Everyone I worked with throughout the process was friendly and helpful. I plan to continue going to Sarat Ford for service and hopefully my next vehicle purchase. Sarat is not the closest dealer to my house, but it is worth the extra drive to receive exceptional service. If you are shopping for a vehicle ask for Steve R. in sales.
"F150 Lease Experience"
We leased a 2015 F150. The entire experience was exceptional. All involved did a fantastic job.
