"Happy Customer"

Although I live in Lake Forest and RSM is quite a bit further from my home than Auto Nation in Irvine, I feel "at home" when I come to your site. That is because I leased my car there and the experience was not one of "high pressure" salesmen. Sanders is the one that waited on me the evening my son and daughter in law and myself came looking for a new car for me. It was divine intervention! I made my appointment this past Monday on a day I knew Sanders would be there so I could see him again. He became friends with my son and daughter and law as well as they live in RSM. Auto Nation is like a zoo! Employees friendly enough but it was not a relaxing experience the one and only time I went there several months ago.

"Rancho Santa Margarita Toyota"

Buying my car was so easy thanks to Curtis Reeves and my 1st service was fast and easy. No waiting, curtious and efficient service. Thanks guys! Liane

"Tundra"

Hamid and Nick were great guys and provided a great buying experience

"Rancho Santa Margarita Toyota Service"

Thomas Downs of Rancho Santa Margarita Toyota dealership is awesome. He?s worked on our car so much it feels like part of the family . Anytime I call him up on the last minute notice he?ll get us in and turned around very quickly .

"10,000 Mile Service On 2016 Prius"

I was fully pleased with the 10,000 mile service on my Prius. The Saturday appointment was easily made; the service was performed within the time parameters predicted; and the vehicle seems fine. The staff have always been courteous, and professional. A fully satisfactory experience. The Saturdya app

"Scion Xb Service Review"

Good service. The ability that they could text me was a nice new convenience.

"Santa Margarita Of Toyota"

I had my Toyota Corolla serviced for its 20,000 mile service under ToyotaCare.

"Rancho Santa Margjerita Toyota"

Everyone especially Mike our salesperson was so nice and no pressure.

"Change Of Oil"

Excellent service, they where helpful with the change of oil of my car.

"2010 Prius"

Service on my 2010 Prius and my wifes 2005 Prius. Thomas Downs was my service advisor and he is the only person I trust to help me.

"Review For Gustavo At Santa Margarita Toyota"

Appreciated Gustavos help to look further into my transmission issue.

"Rancho Santa Margartia Toyota"

Scheduling for my service was so easy and Brandon got everything ready when I arrvied. I also have a bad back, so when I arrived to pick it up, a team member named Ron helped carry my knapsack to the car.

"5,000 Mile Service"

08-06-2017

Had my teenage daughter schedule the service on-line. She proceeded to take the car to be serviced. Steve McCracken checked her in promptly, showed her where she could wait. In and out in one hour.

"Customer Service And Competitively Priced"

The customer service at Santa Margarita Toyota is professional and customer focused. They really want to help you and understand that the customer is why they are there. I utilized the service department for 13 and frequently shopped them against the local mechanics in the area and the pricing was always competitive if not less.

"Patricia Odonnell"

Always excellent service. Have been having my car serviced there for years.

"Love My New Prius"

07-01-2017

From the first contact with Nina I felt that I wanted to buy my car from Santa Margarita Toyota. To be greeted by Robin and Curt when I drove into the parking lot to signing all the papers with George was a very pleasant experience. I was treated with respect and as a valued individual All my questions were answered.

"Best Customer Service Anywhere"

Santa Margarita Toyota is THE best car dealership Ive ever been to. When I take my car in for service I am greeted immediately vs. waiting 20 minutes to talk to a service person, despite having a reservation. Im politely greeted, offered cold water and escorted inside. The waiting area is clean, comfortable and a great spot for me to work while Im waiting. Refreshments are available. What I appreciate most is that they will point out things on my car that are beginning to wear out, but NEVER try to upsell me on items that arent necessary.

"Extremely Pleased With Sales Experience"

Sales person Joe Macy and Kevin ?were truly a pleasure to deal with. Looking for a Tacoma truck after a horrible experience at another dealership (not Toyota brand) . Bad enough we walked out of dealership with a certified check, in hand, for full amount of a truck. Told by neighbor to try SM Toyota as that is where he bought his truck. Wow, what a difference. Walked out with a Tacoma OffRoad, and our son loves it. Have called back to ask a question regarding a plug on the truck, and no issue, let us find out and call you back. They did in <10 minutes. If looking for a Toyota, go see them, ask for Joe or Kevin and I think you will be pleased.

"4runner"

06-20-2017

My husband and I recently purchased a 4Runner from Santa Margarita Toyota. We are from San Diego and the only dealership close to us that had the model we wanted was Santa Margarita Toyota. So we took the chance and drove 80+ miles, expecting to have to deal with the fast talking, pushy sales man. We were so wrong! Our experience there was second to none and we had the best car buying experience ever! All the staff there was extremely friendly and very laid back. My husband even said to me at one point "wow, is everyone always this nice here?" I had previously spoken to Ruben Hernandez before making the drive and he was very flexible with our schedule and willing to come to work on his day off to help us. Ruben made sure the 4Runner was washed, cleaned and sitting out front when we got there! He walked us through all the features of the 4Runner and even helped pair my phone with the truck. George, the finance manager, helped us with all the contract/financing paperwork. He was also very friendly and helpful! I cant say enough words to express how amazing everyone was during this purchase. It just made buying a new truck that much better! We would be more than willing to do the entire thing over again and we really would like to thank the Santa Margarita Toyota staff, especially Ruben and George, for making it a wonderful experience. Our next purchase will hands down be from Santa Margarita Toyota!

"Very Helpful And Low Pressure"

06-13-2017

A very knowledgeable, helpful, and friendly staff.

"Love My Mini-van!!!"

Love my new mini-van! Very easy process. Curt was helpful and a pleasure to work with!

"William Reines"

05-24-2017

Excellent buying experience and maintenance services fast and thorough. Thank you JT and Jo Ann Reynolds.

"Rav 4"

Over all experience was great! Sanders, our sales gentleman, was wonderful.

"Service"

Overall a pretty good experience and will go there again

"Satisfied Customer"

I have had my Toyota vehicles services at this facility since they opened. I have not had a bad experience nor what I would describe as questionable service. They have always treated me with respect and have always done a good job.

"Rose Twidewell"

Everyone was polite and professional. They were finished in a reasonable amount of time. refreshments were offered.

"Corolla Service"

03-29-2017

Service is always thorough and professional. I keep going back for all maintenance issues.

"Service On Older 4 Runner"

With 120,000 miles on my 4Runner, I needed a substantial routine service plus a few other routine items taken care of. I had been to this Toyota dealer for about 12 years on a regular basis for service, but new ownership of this Toyota dealership made me wonder how the service might be this time. After making an appointment online, I received an email confirming the appointment. Not knowing what the prices were for the requested services, I called the service department and received the desired information in addition to clarifying how long the dealer would need the vehicle. Upon arrival, I was met quickly and taken care of within 15 minutes. The complimentary shuttle service was quick and friendly and efficient, and once the dealer was done servicing my vehicle, the shuttle returned to provide a ride back to the dealer. All the requested service was done for the estimate given, and I had my 4 Runner back within 5 hours. Good job!

"Toyota Rsm"

03-21-2017

Friendly and fast service. Kept me informed of pickup time.

"My Experience"

Second car I bought from this dealer and service was excellent

"Review"

03-10-2017

I had a great experience and will definitely be coming back for future maintenance.

"Thank You Ruben And Brian!"

I went to look at the low end Toyota Corollas and ended up buying Corolla XSE. Ruben Hernandez was showing me the cars. He is very knowledgeable and friendlier at the same time he didnt pressurize me in any way to make a sale. I didnt like color of the car in front so he got the color of my choice just for a test drive; he even planned to drive 60 miles north from the dealership to get a signature of the co-owner. He didn?t go back and forth on price and financing terms, he was very reasonable and trustworthy. After my purchase, he and Bradley put a navigation app and arranged all radio stations of my choice. They even checked if my phone (Bluetooth) connection was working well. Ruben called me next day to find out if I had any questions. I would certainly, suggests anyone to call Ruben, if you don?t want to hear unnecessary features (of no interest to you) ad nauseam. Brian in accounting was very prompt, friendlier and helpful. I was pleasantly surprised to have a good car buying experience due to professional and friendlier service provided by Ruben and the team.

"Purchase Of New 2017 Toyota Highlander"

03-06-2017

Great experience! I would highly recommend this dealership to anyone.

"Kelly Moogan"

The process of purchasing my new highlander yesterday with Brian, Bradley & Sam was the best experience I have ever had buying a car! Thanks guys!

"Toyota Rancho Santa Margarita"

Very positive although I had to wait 1 1/2 hours even with an appointment.

"Service For 2007 Camry Le"

03-01-2017

All services requested were completed to my satisfaction. I expect good service and am never disappointed.

"Corolla"

02-28-2017

They exceeded my expectations for wait time. My car was ready 30 minutes sooner than what I expected. GOOD JOB TOYOTA!

"Sales And Service"

Excellent customer service and informed personnel.

"Awesome Team!"

Laid back staff. No up selling, just a nice experience. Kevin young was great. Ask for him!

"2017 Highlander"

Everything was excellent. The new car is everything I expected

"Scheduled Service"

The service advisor was excellent, but a simple 10k service took almost 3 hours. The service dept didnt seem particularly busy, and I was told it would be 1.5 to 2 hrs. Also my car sat in the service drive for 25 minutes before I was told it was done. In fact the advisor said that they were just finishing up the wash, so I pointed out my car was already waiting for me. everyone is very nice but there doesnt seem to be much communication or hustle.

"Great Service"

02-26-2017

Always a great experience at RSM Toyota. Reliable and timely service.

"2017 Highlander Xle Purchase"

From walking into the dealer with questions to driving away with our new car it was very welcoming, accommodating and painless!

"50,000 Mile Service"

Took Prius C in for its 50,000 service. Was greeted promptly, and Matt looked at my car, and let me know I needed tires also, (which I already knew I might need) Had the new tires in stock, and my car was ready before the promised time, plus they washed it before I picked it up. Close to my home, and the shuttle service was great. Got to work on time, and picked up during my lunch time. Did not miss work time.

"Julie"

02-24-2017

Great and timely customer service as usual. Ive been getting my car serviced here since I bought my car in 2009 and Ive never been disappointment.

"Toyota Service"

I went in for a service and the service man was friendly and kept me informed of the progress of my car service. Would keep going back for the service due to the service rep keeping me happy.

"Scott Urban - 2017 Toyota Tundra Platinum"

Great experience over all. No hassle, no high pressure sales, great staff, and an even better deal. I will be sending everyone I know here to buy their next Toyota.

"An Enjoyable Experience"

02-22-2017

Great group of people that explain their cars well and sell without pressure! Thought I would have to compromise on service going from Mercedes to Toyota but learned otherwise! Happy customer with new gas efficient car!

"2016 Prius Purchase"

I want to thank Kevin, Karen and Sal Santa Margarita Toyota for the great service they provided.

"Maintenance Check"

Great, efficient service. Very friendly employees at the service department.