"Sent 2 Inquiries To Them Through Cars.com. No Resp"
I located 2 cars I was interested in and sent inquiries through cars.com. they did not respond to either inquiry. That is not very good customer service.
"Thank You"
Don and Dave in service and Rob sales all understand delighting the customer I am a customer for life
"Evoque"
My car is always well taken care of and best of all Im treated so well. This will sound phony but I enjoy going there. If I wait Im comfortable or Im taken across the street to shop then picked up when the car is finished.
"Service As Easy And Good As Can Be Expected!"
Getting a car serviced is usually a nightmare, but not at Mitchells Land Rover in Canton. Laurie does a great job scheduling your visit and ordering parts. Check in process is slick.......left in 5 minutes with a loaner. Maintenance is thorough and of high quality. And the car is washed and dried even better than I do it myself. All this because Don and his staff "care". Don even remembers my name from servicing to servicing.....nice touch.
"Professional!"
From the initial phone call to the service department and through the entire process of servicing my vehicle, the experience was professional and the interaction stellar. No drama, no up selling just business as usual. A pleasurable experience all around!
"A Great Buying Experience"
By far the best experience Ive had buying a car to date! Staff was friendly and extremely knowledgeable. The test drive was a great opportunity to get detailed, real time answers to any questions we had. This is my first Range Rover, but wont be my last!
"Service Doesnt Get Any Better ...anywhere!"
First, let me clarify a review I had written in the past. I mistakenly stated that Land Rover Farmington Valley did not give you door to door service. That was an error on my part...they do. I previously had never taken advantage of it since I am usually near by to drop off. So, they will pick and and deliver a loaner placing them in the same delivery and pick up spectrum as all of the other high end dealerships. I am now on my fourth Land Rover. This time, the Discovery. I thought Id like to change brands, just for something different. I wanted a mid size SUV with all the new safety features, plenty of leg room in the second row ( tall kids), and two extra seats to total seven in a pinch. Nothing else had all of those qualifications except the Discovery. My previous cars were the LR4. Those were the days of carrying lots of kids all the time. Loved that model also. My salesperson, Adrian, was incredible. She searched the country to find exactly what I wanted from the color to the specs. She is always available for any of my dumb questions or how to use the technology available. Michael came to our home to give me personal lessons and, should I need anymore, happily volunteered to return. Dylan Gengras is a first class manager who is friendly and willing to do anything to keep Land Rover of Farmington Valley clients pleased. The front desk, manned by Dave, is always a pleasure to work with. the service manager, Don, knows his business and will answer any questions you ask. So, in light of those facts, you cant beat the dealership here and I defy anyone not to fall in love with one of the Land Rover models that fit your specifications. Before you purchase a car, just give one of them a try. I think youll be very gratified.
"Descr001"
What a great job my sales person Don did to get me the Land Rover...very courteous and professional Thanks Don
"My Fav Car"
Service department did a very good job , very thank full to them.
"Good Environment For Kids"
It is a very nice environment for kids when my wife and I had been watching and checking the car and talked with seller. There is a separated sapce for kids and babies with a lot of toys, especially I must mention that they prepare kids food and drinks so that we were able to take over two hours to carefully look at the car, a used 2014 Cayenne. We are very satisfied with their detail-oriented service. In addition, the seller and their manger are very nice and easy-going to customers with patience. They introduced our preferred car step by step as per our request but neither push us to buy the car nor urge us to make a desicion immediately so we feel very comfortable to stay with them. Last, in that day we left a deposit of USD500 for keeping the car for 48hours for us to make a final decision, when we left there, the car we prepared has already stored in an unopened area so that nobody can see the car during the period. To sum up, it is a wonderful trip to negotiate with them and review the car.
"Satisfied Customer"
Staff is always pleasant and professional. Everyone takes the time to make sure you understand everything before you walk out, and they even provide a follow up call. Best of all they understand and respect your busy schedule by coming to your home to pick up your vehicle and drop off a loaner. This team is awesome, i wouldnt go anyway else. Thanks Land Rover Farmington Valley.
"Quick & Efficient"
Always a positive experience @ LRFV. Don is a great guy, extremely accommodating & personable,, explains everything that was done ... The car is always detailed before being returned & those guys do a better job than the carwash I pay for monthly.. Thanks again.
"Roof Rack"
I had a roof rack installed on my LR2. They did a tremendous j job and it looks great.
"Double The Fun Part Deux"
I brought my 2 Land Rovers in for service and David did a great job juggling everyone by himself. Always the professional.
"Land Rover Of Farmington Rocks!"
They are listeners, provide loaners, and want everything to be to your satisfaction. I have had two great experiences.
"Very Professional And Courteous"
I went in to pick up a new set of mats and replacement key Paul in parts had everything ready, escorted me to the service dept who programmed my new key and fixed my old one
"Double The Fun"
Brought both Land Rovers for service on 2/19. The Disco II needed an oil change and wiper blades, and the Evoque needed front brakes. The service team at LRPV is always top notch. Both vehicles were done in a timely fashion.
"Everything Youd Want And Expect"
My urgent unexpected repair wasnt with a major issue, but Mitchell LR handled it quickly and courteously. They understand the value of real personal customer service from smallest issue through purchasing a luxury vehicle. Well done!
"Continued Satisfaction At Lrfv!"
Being my third visit to Land Rover Farmington Valley, I am now accustomed to receiving the utmost professional courtesy from Dave Calvert, Service Adviser. My vehicle was serviced to my complete satisfaction and I received thoughtful notices about the maintenance progress from Dave throughout my wait time. Dave also went above and beyond, by contacting the dealership where I purchased my LR to inquire about its past service records. I appreciate his attention and genuine concern for my satisfaction with my vehicle and with LRFV servicing. To quote The Terminator, "Ill be back!"
"Great Service - True Professionals"
I am very impressed with the team at Land Rover Farmington Valley. I have owned many premium cars and I can truly say that they are the best dealership I have ever dealt with, especially in terms of post-sales customer care and servicing. They are very professional and the team really know their product and provide great service, at a great price. As a result, I have been going there for over 10 years, and am now a loyal Land Rover owner who would only consider replacing my current vehicle with another Land Rover. I only wish that they also could become a Jaguar dealership and service center so that I could take my Jags there also. I have also been very impressed by their sales team, who are very knowledgeable and helpful.
"Service With Integrity"
Have always been satisfied and feel good about the quality of staff and mechanical repair and service received at LR Farmington Valley. Have been a repeat customer for over 8 years and the quality of Service Department staff is unmatched. They are most accommodating and make us feel like extended family.
"Great Service! Quality Work!"
My husband made a service appointment for our Evoque. When I arrived at our dealership they had no record of my appointment. It is an hour drive to the dealership. The staff quickly responded with a same day appointment and rental car. Thanks!
"Exceptional Service"
It was my first time visiting the dealership with my car for oil change. I was very impressed with the quality of service received. Very welcoming environment, the service advisors were very friendly, respectful & knowledgeable
"Great Service, Love The Employees"
From the first moment the service was great. I love being driven to the local bookstore and picked ip promptly. Also my car was well cared for.
"Great Service As Usual!"
Never had this kind of service with any other car and Ive had a lot of cars!
"Took Care Of Everything"
11-16-2015
Purchased some OEM accessories online for an Evoque that I purchased @ LRFV... got in over my head installing some of the parts... Don & Dave and the Service Technicians really took care of everything.. displayed genuine concern that everything was taken care of...I really appreciated that...
"Gail M."
10-19-2015
Brought the old Discovery for a minor item. While it was there, I had the service department check out a burning smell coming from the engine compartment. They checked it out and determined that I have a minor oil leak that is dripping onto the exhaust. Will have that taken care of soon. LRFV is always looking out for their customers.
"2 For 1"
Brought both Land Rovers in for brakes recently and the guys (and Laurie too) do an excellent job. Dave and Don are always top notch in customer service and treat us extremely well. As much as it pains us to have to pay for repairs, it does soften the blow when you deal with this group of great people.
"Attentive & Efficient Service Department"
I discovered fluid leaking under my car, called Don in service during my lunch break to see when I could bring it in - they said now - and brought me right back home so I could make it back to work within my hour lunch break. They found the leak (half shaft seal) that afternoon and had it fixed by lunch the next day (even though I said not to hurry since I had another vehicle to use). Everyone at LR Farmington Valley is very friendly, helpful and great to deal with.
"Excellent Service"
Don, Dave and Laurie as always handle our service needs smoothly and flawlessly. Wouldnt bring my Land Rivers anywhere else.
"Service Desk Is Manned By The Best!"
08-10-2015
Don and Dave know your (first) name and do everything to make your service experience better. Two of the best guys in the business.
"Great People"
06-15-2015
Very low key, no pressure approach. Everyone seems to be on the same page.
"Discovery Service"
05-04-2015
Once again the crew at LRFV did an excellent job replacing the aging parts on the old Discovery. The major problem is finding the parts. Thank you to Don, Dave and Jesse (sic) for keeping her in tip top shape.
"Superior Service"
04-14-2015
I have never had a better experience at a dealership. And the everyone in the service department wants to do everything they can for you. I am so happy I bought my RR here and get it serviced here!
"5 Stars Across The Board"
03-19-2015
Don, Dave and Lori make the service department run great! It is always a positive experience. We purchased our car here and will continue to be loyal customers.
"Quick Response"
01-26-2015
Called David for a cracked spoiler on the Evoque on Thursday morning, he was able to get the part and have it replaced by Monday.
"Always Professional"
01-26-2015
Always professional team with reliable advise and service. Recently had rear brakes replaced and was very pleased with the service.
"General Service"
11-21-2014
Brought the old Disco in for a routine oil change. It was done quickly, so very little wait time. Always return to LRFV for all service for both Land Rovers.
"A Pleasant Experience With Excellent Results!"
11-06-2014
I had routine service accomplished plus a few outstanding maintenance issues. All were addressed correctly with courteous service. Dave did an excellent job of communicating their progress on all issues. Prices on tires were very competitive with independent tire shops. Its always a pleasure to visit the dealership!
"Professional"
11-06-2014
An excellent experience...they are organized..thorough..and efficient...
"Experienced And Friendly Staff"
10-24-2014
Great dealership staff that is friendly, helpful and knowledgable. Dave and Don are great. I have purchased two vehicles through Rob and have recommended him to my friends.
"Great Service Dept."
07-31-2014
Don and Dave in the service department are always happy to answer the customers question(s). It is always a pleasure to bring my vehicle in for service, and I have to travel 30 miles to get there.
"Discovery Overhaul"
05-09-2014
On January 20, 2014 we brought our 2001 Discovery II in for an oil change. Don Connolly, the service manager informed us prior to our leaving that the frame was rotted to the point that the Disco may not be save to drive. My husband and I then made the decision that we wanted to have the frame replaced. LRFV agreed to do the work for us. We contacted Rovers North in Vermont and purchased a new galvanized steel frame, which was then shipped to LRFV. On February 17, 2014 we dropped of the Disco to have the project begin. Don Connolly kept my huband up to date on everything, including sending emails with items that needed to be replaced and the cost. On May 5, 2014 we picked up our old girl and she looked fantastic! Jesse, who was the primary service tech on this project did a marvelous job. We are very happy to have the old Disco back looking quite new. Thank you all at LRFV, especially Don and Jesse.
"So Far So Good"
05-09-2014
Living out of state, we were concerned with the logistics of servicing the LR4 we purchased at LR Farmington Valley. We arent concerned any longer. The folks there have provided truly exceptional service. They bring me a loaner at my convenience and keep me well informed during the maintenance process. We have been very happy with the quality of our vehicle thus far. I highly recommend purchasing and maintaining a vehicle with this group.
"Service Could Not Get Any Better!"
05-06-2014
I purchased my 08 Range Rover out of state. However; I brought it to Farmington Range Rover to be serviced. You would have thought I purchased it there .Don has been so helpful. My girlfriend just recently purchased a Range Rover as well and I referred her to Don. I have not met the others that work there but Im sure there just as GREAT! The service was fast and I was informed of everything before it took place.
"Terrific Service Department"
02-26-2014
The service department is top notch per usual. Even though we bought our last vehicle there a year and a half ago, the sales staff never forgets their clients and always take time to chat. Our 2001 Discovery needs a new frame and the crew at LRFV have agreed to do the work. I will post after the job is complete.
"Service Appointment"
02-26-2014
It started with the prompt response to the online service appointment and concluded with the excellent repairs and servicing of my LR2. The staff was extremely helpful and communicated clearly what repairs needed to be done. I would highly recommend Land Rover of Farmington Valley to all.
"Great Staff, Dealership And Product"
12-27-2013
Let me start by stating that the service department answers the phone when you call. Don and Dave do a tremendous job of working with the customer until everyone is happy. We also purchased our second Land Rover in 2012. Rob is a Rover enthusiast and you can tell he loves selling his product and Adrienne is a great centre manager. Overall, the team of people at LRFV deserve a big thank you for all their efforts!
"Great Experience"
10-09-2013
The total experience was outstanding. From the intitial phone contract to purchasing the car was a seamless process and a very pleasant venture. The sales person Laurie Conrod and sales manager Adrienne Leader were professional and extremely experienced which made the trip from Eastern Long Island well worth the time. I enjoy driving my Land Rover Sport and thank them for reassuring me that customer service it still alive.
"Obvious Pride In Product"
09-10-2013
From first visit, it was clear that Robert was a Rover enthusiast and not just a salesman. He and the staff were courteous and attentive. He was patient enough to explain all the many, many options and choices we had when selecting our Range Rover Sport, and Adrien was very helpful in finding the right one for us from out of state. Lease terms were a little confusing when it came time to sign paperwork, but this wasnt the dealerships fault -- just a lot of legal jargon. We havent dealt with the two gentlemen in service yet, but they were pleasant and helpful with everyone we saw at their desk during our visits.
