"Manufacturer Recall On Battery Terminal Defect."
09-13-2017
I was in a hurry this morning and Wally the service adviser was able to arrange the repair be done in accordance to my schedule thus without delaying my next appointment. The quality of work is excellent and completed in a professional speedy manner. Besides, Wally was very helpful in answering my questions relating to Hondas auto products.
"Thorough Explanation Of Product & Prices"
Got a clear description of the car and features, and a very fair compromise on prices
"Patrick Gutierrez, Our Salesperson, Was Amazing!"
Our car buying experience with Patrick Gutierrez was amazing. On our test drive, he was very knowledgable about the car and answered all of our questions. The negotiations for the car were straight forward and he compared costs for us using Costco and AAA pricing. Our car was not available at the Gardena dealership, but it was available a 2-hour one way drive away. Patrick drove there and back the same day to pick up our car. When we went back to the Gardena Honda, it was closing time at the dealership. Patrick stayed until 10 pm making sure that we were fully briefed on the car. We strongly recommend Patrick and the other DCH Gardena Honda employees that helped us with our purchase. High service and low pressure.
"Ms. Katrina K."
I had a great experience with DCH Gardena Honda! I did some car research and knew what I wanted. I requested E-Quote, got it. Email Troy Watson and schedule for the meeting. He was Very friendly and professional. Treat me with respect and listen to what I want. No pressure!! It’s very pleasure to do business with this team. Completed close out the deal with exactly what I want, great price, color, and option. I would recommend this dealership to my friends.
"Great Place To Shop With Patrick."
Patrick has all the patience you need to be able to buy a car. Thank you.
"Outstanding Service!!! Extremely Gracious Staff"
Bought a new Accord today from these guys. Very satisfying experience. Would tecommend this dealership to anybody.
"Great Experience Car Buying"
Although I wasnt thrilled that my sister would not accept anything but another Honda (lol), I agreed to help her with finding the right deal and that meant getting her in touch with Chuck Fisher at DCH Gardena Honda. I have worked with Chuck before and each time never been disappointed. When my sister arrived the CRV she wanted was pulled up and ready for her to look at, they looked at her old CRV while she was out driving and made her a fair offer. All in all they were on the road in their new Honda in just two hours thanks to Chucks hard work and professionalism. Anytime I hear of someone looking for a Honda I ALWAYS send recommend they start with Chuck, a great guy that works very hard for his customers! #ChuckRocks!
"Easy Used Car Purchase With Amazing Price."
04-12-2016
DCH Gardena was amazing for my used car purchase. Sure at first glance its not the best looking lot because of construction (they are expanding their showroom) but dont let that deter you. I worked on the phone and in person with Fernando, Eddie, Herm and the manager Todd and they were excellent. After I test drove my vehicle they made the paperwork process easy. I got the BEST DEAL on the car I was looking for anywhere within a 200 mile radius. Heck I thought I was getting scammed somehow, haha, but definitely not the case. They walked through all the paperwork and offered me upgrades, but didnt harass me when I declined. Overall an EXCEPTIONAL experience. Thanks again DCH Honda Gardena!!
"You Ask, So U Get."
04-07-2016
I bought a new Honda accord LX, i mentioned to them what i wanted and i didnt, MR Raul Alarcon made sure the same was delivered. He exceeded my expectations. Thanks Raul!
"Excellent Service"
I have brought 5 Hondas from Gardena Honda and every time I was treated with so much respect and every person I came across had the best professionalism out there if you are looking to buy a car stop by Gardena Honda you will not be disappointed.
"Excellent!"
03-29-2016
I ended with a reasonable deal, it was just what I was looking for. Sales man not to friendly but at least was very pattient with us.
"Great Sales Person And Finance Representative"
03-25-2016
I was very happy eight the excellent customer service skills of Charlie Cruz and the finance representative Yanet Carrazo that facilitated my purchase of a new vehicle on March 20, 2016. Mr. Cruz was forthright at every step of the process.
"Very Good Follow-up"
An outstanding Follow up process by their Sales Associates... both telephone and email... Thanks
"Disappointed"
Very dishonest sales rep. Perhaps I had a bad experience. But our sales rep was very dishonest from the start. Told us our interest rate was 7% higher than we expected. Would not let us see our credit score even though we asked multiple times.
"Great Service And Honesty"
very satisfied with work and courstey off service personal no complaints loyal customer service very happy
"Definitely Coming Back"
She was the best! Definately will come back because of her! Thanks margarita
"Thanks You Very Much!"
Keep up the good work! Cashier service was superb. Thank you
"Enjoyable Experience"
Enjoyed having him as my advisor! Will be requesting him
"So Awesome!"
He was very, very helpful and made sure everything that I needed was taken care of... Very nice. Will definitely come back and have him help me again.
"Best In Class!"
Service was great , very nice and helped me with all the questions I had
"Satisfied Customer"
Very satisfied with the service and how I was treated.
"Friendly And Helpful Staff And Associates"
DCH Gardena Honda was the first and only place I went to get my latest car. Demetrio was incredible and answered all my questions. This is the third new car that I got from DCH Gardena Honda. Ive been taking my car there f. or service for years and the friendly service department is great. My overall experience with every employee has been terrific which is why Im a repeat customer. Thanks again, Demetrio and Kirk. Ill see you when I bring the Accord in for service.
"No Pressure Salesman. "
I was pleasantly surprised that the car dealer salemen didnt pressure me or try to convince me to go above my budget. The used car "true price" was fair. I like that its hassle free. Yes, I probably could have found similar car for less $ at a non-Honda dealer elsewhere, but the peace of mind having the certified used car, the nice warranty that it came with, and the attentiveness of this dealership making sure that Im satisfied made it worthwhile to spend a bit more. Had to demand a better interest rate from the finance guy there ( - despite excellent credit the *first* proposal was with an interest rate *double* than what we ended up agreeing to ) , but other than that, this dealer experience was perfect.
"Amazing Experience Every Time!!!"
08-14-2015
Every time my CRB needs service, there is no place on earth I would trust enough to do the job with honesty, respect and courtesy from every one starting from the Service Department Miguel Ortiz and all the Staff. Thank you all for all these years of service. ;-)
"Very Helpful"
Joey would always let us know what was going on. H e explained certain aspects of the process.
"Great Customer-oriented Service"
Been going to DCH Gardena for years. Always got great service. Todays service...the same. My service Advisor was Edgar Fry. Very personable guy. Got me in, serviced and taken care of, and out quick and painlessly. In the past, Ive also gone to Miguel Ortiz and Emilio Perez...great service from them, too........... Be sure to check for any monthly specials on their website first. There are always specials. If your service is going to take a few hours, there are several restaurants across the street, or else you can chill out in DCHs waiting room, with their TV, coffee, vending machines, and donuts (in the mornings, usually, I believe). :)
"Awesome Service"
I have my very own service rep!!! Brought my car in with high rate of oil consumption, along with the 67,500 maintenance. I was very irate when I was told I might need a new engine. But the female service rep who initially assisted me stayed very calm, patient and kind with me, as she explained what was going on. Needless to say, I had to apologize for my very bad behavior. Found out Honda has extended a warranty for this oil consumption issue, which she and my service rep explained to me. My maintenance was completed quicker than the time they estimated, on a very busy day. I love this Honda dealer. I stopped going to this one when I moved. The one closer to my home couldnt get me in, so I was able to schedule an appointment w/DCH Gardena. I love the customer service and quality of the repairs/maintenance service. Highly recommend anyone with a Honda to bring it to this one.
"Weight Was Lifted From My Shoulders !"
07-07-2015
Ive always been told to never go service my car at ANY dealership cause they will make me pay an arm and an leg. I literally went to 3 or more different places .. "Shops" .. To see what was wrong with my car. I wasnt generating enough power to go 50 mph on the freeway without it being a real bumpy ride And always unsure if my car was gonna just give out right in middle of rush hour Los Angeles time. I took a chance and Margarita is the one who helped me. I like to think she saved me actually. She was very informative on what my issue was with my car. I understood exactly what she can do for me and on top of that she gave me a rental right then and there, so I wouldnt be stranded while they kept my car over night. I paid about $1200 for new front breaks and a valve job and coil replacement. It was DEFF all the pennies I had saved up but Im fully confident that if I had gone else where I wouldve paid more and it wouldve taken longer and I wouldve gone multiple times of i had gone else where. Thank you for ALL your help .. You and your team. Thank you, Joaquin M.
"Great Service"
I have been a customer of Gardena Honda since I bought my first Honda Accord in 1984. The service has always been friendly and professional. Art Jauregui, was my Service Adviser this visit. Art was courteous, professional, and informative.
"Great Dealership With Great Service."
Charlie was professional, pleasant, thorough and caring. He answered all our questions promptly, seemed very interested in making sure we were satisfied.
"Carol Hulse"
06-19-2015
I was treated very nice by everyone and they were ready to help me learn the car.
"Great Service Advice"
Im glad that I am not pushed to do unnecessary repairs, but advised on the recommendations. Good service though they were quite busy. A little slower due to construction I think...
"Great Experience, Genuine Sales Personal"
06-15-2015
Fantastic experience with Bao. He answered all my questions by email prior to my visit to the dealership. When I got there we went for a quick test drive and finished the entire sales process in 2 hours and 20 min. Bao took the extra mile and drove the car to my house all the way in Aliso Viejo. Very satisfied with my experience with Honda.
"High Quality & Professional Staff!!!"
06-10-2015
It was fast and easy. Margarita is always kind and helps me out with great customer service.
"Friendly And Professional People"
06-05-2015
Explained everything clearly and gave me wonderful customer service. She let me know what I should expect for my next visit.
"Great And Very Clean Facilities"
Edgar explained my options well and was very prompt in assisting me.
"Feeling Like Family"
05-28-2015
I pulled up and was helped right away. From arrival to departure everyone was incredibly nice, helpful, knowledgeable and welcoming. Its my second purchase from gardena honda and they made me feel like part of the team.
"Quick And Friendly Service"
05-19-2015
Great shuttle service, good oil change price. Recall done also quickly.
"Excellent All Way Around"
05-12-2015
We got what we wanted,around the price we wanted.our challenge was, after agreeing to a number.we would love to do another lease, or share our experience, but it wont be soon. My wife loves the odessey Great size, comfort features, safety, and gas mileage.
"Fast & Very Good Service, Without An Appointment"
I needed an oil change. I was over due for it, so I just went to the Service Department. They took my Pilot right in and changed my oil, gave my car a multi point check ( battery, tires, brakes, fluid levels etc.) I was all done in less than 90 minutes. And under $40.00.
"Consistently Professional And Reliable Service"
The folks at DCH Gardena Hondas service department are great. Theyre professional, appear to be honest and are the quality of their work is very good. Im glad to take both of my Honda vehicles to them for service as I know Im getting some of the best attention and care in the business. Recommend!
"Friendly Professional Service :)"
I went for an oil change and I was greeted in a very nice way regardless of how busy it seemed. I was told about all the services that needed to be done for this visit & I was granted to use my email coupon which saved me a good $40. Wally kept his word when he said I might wait no more than 2 hrs and still made time for my Accord to get a car wash even tho I had let him know I would pass if it could save me some time. I drove out of the lot very happy and satisfied with the service I received from the Honda rep Wally. -Happy Customer Edtna
"Art Juaregi Is The Best Like The Rest Dch"
I have been coming to Gardena Honda Service for many years, and they are by far the best! I took my Honda to other dealers, like Carson, and they open 30 min late, and the servicing is unreliable. Thank you so much Gardena Honda.
"Honda Family Keeps Coming Back!!"
My wife and I have been buying new and certified used Hondas for years, at the same time we keep coming back for service for all of our vehicles. We have peace of mind and trust Emilio whos an honest hardworking service adviser for as long as weve been coming to Gardena Honda. Ive also have been helped by Margarita whos awesome and goes out of her way to give you the best customer service experience by far!! Congratulations on a great service team!!!
"Second Time Around"
Second car from this Dealer, Vince Strand is the best. Always helpful never pushy, a man that you can trust. He makes sure you are happy and satisfied. I will be back again.
"Reliable And Timely"
At DCH Gardena Honda I get great customer service. All the technicians Ive encountered are friendly and kind. They make you feel like they are willing to help. I am pleased to work with them to service my car. Be sure to have a set aside budget for repairs. This helps on youre own side to have a pleasant experience with any customer service situations.
"Overall Excellent"
5/5 Great consistent service. I did not purchase a car here, but this is my service facility for both 2006 & 2011 Accords. The overall result is not allowing an excellent rating, but they are.
"Great People"
Me and My wife had a good experience with this dealership. The Sales agents, manager and the financial people did a good job of getting us what we want in the fastest time possible. Thank you.
"Service/repair"
12-05-2014
My advisor, Arthur Jauregui, was very helpful and conscientious, he kept me informed through the whole process.
"Friendly Service And Reliable Repairs"
11-13-2014
DCH Gardena Honda is one of the best dealership for Honda in LA. They always strive to provide the best service to their customers and take serious concern in achieving their full satisfaction. Waldo, the service adviser, helped me to diagnose air conditioning problem efficiently and immediately assigned a loaner car for me once he learned that one of the spare part could not arrive on time. I was able to attend the next meeting without delay.
