Overview & Reviews

User Reviews:

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  Transmission Problems - 2014 Infiniti QX60
  By Round Rock Texas - September 20 - 9:24 pm

  Do not buy the 2014 QX60. Major transmission issues. The car shudders at low speeds (slight uphill). Its as if it cannot get from 1st to 2nd gear properly. Ive already had the software reset for the transmission and just today Ive had the valve replaced. After searching the internet, this problem is occurring with many of the 2014 QX60s out there. I had a Toyota Sienna before with ZERO issues. We bought the QX60 because she wanted "luxury". All we got was a big headache. We plan to sell before we have to deal with changing out the whole transmission. I will never buy Nissan or Infiniti again.

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  2014 Infiniti QX 60 Ignition Would Not Shut Off! - 2014 Infiniti QX60
  By Chicagoland Infiniti Purchaser - May 27 - 9:33 pm

  I thoroughly researched luxury 3-row SUVs before purchasing a new Infiniti QX 60 vehicle (in the Chicagoland area) in 2014. The negotiated price was competitive based upon the other SUVs I researched. The vehicle is comfortable, the interior is nice, and I love the overall look of the vehicle. But I have had two significant issues with my 2014 QX 60 that would prevent me from purchasing another Infiniti: (1) an issue with a gas gauge being defective, resulting in the electronic and traditional gas gauges being inconsistent and causing uncertainty as to how much gas was in the vehicle (dashboard removed and circuitry replaced within the first 30 days of owning the vehicle) and (2) an issue with the ignition start/stop button not working, preventing me from being able to turn off the ignition and lights and rendering the windows, door locks, shifter, etc. from being functional (one body control module replaced after diagnostic testing showed an error code between two body control modules). The second issue resulted in me being stranded at night in the country on a trip with my 5-year-old son, after stopping for gas in a small town without a hotel, car rental agency, etc. I was unable to leave my vehicle since neither the engine nor the lights would shut off, and a tow truck driver who initially agreed to tow my vehicle later dropped off my son and me in a remote area because he did not deem my vehicle safe to tow. As the Infiniti customer service person remarked after hearing my story, "It sounds like a bad movie." And yet Infiniti was unable to confirm that the same or further electrical issues will not recur/occur, and Infiniti was unwilling to provide an extended warranty for electrical issues with the vehicle. The bottom line for me is that the car has experienced problems that I would not expect for a 2014 "luxury" vehicle, and Infiniti has been unwilling to stand behind its product by offering an extended warranty for the electrical issues experienced with the vehicle.

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  TOTAL FAIL FOR THE PRICE - 2017 Infiniti QX60
  By Jennifer Parker - October 23 - 6:11 am

  This vehicle has major electrical problems! The screen goes completely black and nothing works, the safety features fail when driving. The only way to fix the electrical failures is to restart the QX60. This is not always possible when you are driving. All I have heard from the dealer is "Corporate is aware of the problems." I have video of these problems. It will stall right after starting. I have also contacted the NTSB over the headlights in this vehicle. They have such a poor range it is dangerous.

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  QX60 transmission failure @ 300 miles - 2014 Infiniti QX60
  By dmitryo - October 12 - 4:13 pm

  Worst experience ever, Transmission failed after 300 miles. Infiniti refuses to replace the car. Car is in the shop longer than was at my house. Customer care does not return calls and this has lasted over a month now. Had very scary experience entering the highway when transmission gave out.

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  Worst new car Ive ever purchased - 2014 Infiniti QX60
  By Worst new car purchase ever!!! - July 25 - 3:55 pm

  This car has been at the dealership for repairs more than my 2005 work vehicle. There have been problems with the gas hand jumping drastically; front passenger air bag sensor (several repairs); roof rails coming apart; and most recently the transmission had to be replaced.. I will be getting rid of this car as soon as Im able to and never will buy any Nissan / Infiniti product ever again. This has been the worst new car purchase Ive ever had. Thanks for a lot of inconvenience and unreliability at a considerably high cost.

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  Everyday I wait to see what will be wrong next - 2016 Infiniti QX60
  By Steve - July 15 - 4:39 am

  Now Infiniti had to buy the vehicle back under Lemon Law. I would avoid Infiniti and Nissan products and if you are in Pittsburgh PA I would completely avoid the scam artists at Cochran. I bought an Audi after selling back the Infiniti and could not be happier with a vehicle. I have only had this vehicle for 6 months and have had more than enough problems. There is a rattle in the front dash drivers side, but I am guessing loose or missing clips, which the dealershiponly took 2 months to correct. City driving on standard mode is about 3 - 4 mpg less than sticker. I do drive conservative so do not expect to get much better than that. The seats are loose fitting for the body to sit in and dont hold you like other vehicles I have had. They do not feel like they were built for anyone over 5 10". The one item I did forget to mention is the camera system, I think they could have used better, higher resolution cameras. Any problems I am really finding the dealership is writing it off to "well thats the way its designed" This is a manufacturer I will not honor with another purchase and Nissan the mother company has the same problems as Infiniti.

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  HORRIBLE CAR EXPERIENCE! - 2014 Infiniti QX60
  By Alain Bin Naim - November 27 - 1:38 pm

  Like in the Matrix movie quote "When you see an Infiniti QX60 RUN Neo Run" Since i bought this SUV its been at the dealer for repairs almost every 2 months. 1) Headlamp got water inside and had to replace 2)Noise on headliner and had to replace entire headliner almost 10 days without car. 3)Back again for window motor not closing window. 4)Back again for Transmission issues with 22k miles only and had to wait one month to be replaced, meaning car was a dealer for 35 days and me without car. 5)On top of that back again for other headlamp water replacement. 6)Again on dealer for rear passenger seat noise and they had to replace it. Seriously? 2104 and all these pain in the neck repairs? whats next, Im sure something else was fixed that I dont recall, so I decided to sue Nissan, yep I want a new car or my money back.My lawyers are asking for that but Nissan offered just $500 compensation. Are you serious Nissan? So still in pending responses from Nissan before I submit lawsuit. Im really scare now waiting when this car will brake in pieces on the highway. Really disappointed with this purchase! No recommended to anyone my experience.

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  Dont be a fool!!! - 2017 Infiniti QX60
  By Steve Saeger - July 26 - 1:15 am

  This car has a load of issues. We have put 3500 miles on it and have been to the dealer twice already. The bluetooth cuts in and out. The phone feature fails to place calls for periods of time. The sunroof leaks. The middle row seat vibrates. Driving down roads as smooth as silk the middle row seat will vibrate. Our boys refuse to sit in the seat. It is unusable. So much for a 3rd row vehicle. The dealer says all the QX60s have that "feature". When backing up the display has gone completely dark. No camera, no audio controls. Only way to fix is to restart the car. We purchased this car with the expectation that it would last for many years. I dont see this car making it through spring. We have spent a lot of money for a well below average car and are considering trading it in and cutting our losses. Infiniti case #25643554. I have videos of all the issues listed above and will post them on YouTube. Hopefully this will save others from making the same mistake.

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  Buyer beware - 2014 Infiniti QX60
  By Joycreasey@yahoo.com - November 8 - 10:37 am

  Like many here, this was my first luxury car purchase. I purchased it in September 2014. My first trip a week later, it started stuttering and jerking and jumping upon acceleration. I took it back to the dealer every week for months. Each time they replaced something significant, like the transmission. I think I had 3 or 4 new transmissions. At one point, they replaced the engine. This car was a disaster. In the 6 months I owned it, the dealer had it more often than me and put more miles on it than I did. They called at one point and offered me $1000 to shut up and dismiss my claims. Um, no. After dealing with it for 5 months, the person at Nissan Corporate said she didnt realize my transmission had been replaced so many times. So they bought it back. But charged me for all the miles, most of which had been the result of the dealer driving it or going back and forth to the dealer. Then I got a notice prior to the completion of the buy back (and after they had already told me what they would give me for it) that I should make a payment since the buy back wasnt final. I financed through NISSAN!!. I made the payment anyway. And sure enough, when I got my check, it was for the original amount and didnt include the payback of my payment. So they tried to pocket that. I appealed it and it took a month or so to get that back. The only people that impressed me about Infiniti were the service people, who REALLY tried. Everyone else was horrible, from the sell to the buy back.

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  Have to say worse purchase ever - 2017 Infiniti QX60
  By Sad Infiniti owner - November 7 - 10:51 pm

  We have had a large number of cars over the years of varied makes and models and I have to say this has been the worse one ever. The vehicle drives so poorly that none of the 5 drivers in our home want to "get stuck with the Infiniti". It has poor acceleration from and stop, and worse when entering a highway or passing. To maintain speed the driver must constantly be pressing on the gas pedal as the car gains little to no momentum. It has the same exact instruments as a Nissan Altima, at about 3x the cost. The brake pedal will travel almost to the floor at times. Sport mode makes little to no difference, the car drives and acts like the old go karts we all used at amusement parks. We tried to bring this sad vehicle back and were offered almost 12000 less then we paid as we were told they have a poor resale value. I guess we all make mistakes but if you can avoid this one you will be happier.