3 Star Reviews for Ford Flex

Overview & Reviews

Average Score

4.47/5 Average
299 Total Reviews
Model Overview:

Three-row crossovers may have replaced the minivan as the preferred form of family transportation, but that doesn't mean they're hip. Enter the Ford Flex, which is a lot like a large wagon, but in a stylish way. By adding a few Mini Cooper-inspired design touches (such as the blacked-out roof pillars and contrasting roof colors), the Ford Flex strikes us as perhaps the coolest choice among seven-passenger crossovers. It also happens to work just fine as a family vehicle with its roomy cabin, comfortable ride, excellent build quality and pleasant driving dynamics. As a new or used vehicle, it's one of our top choices.

Current Ford Flex
The Ford Flex is a seven-passenger crossover wagon with a boxy body designed to maximize interior volume and style. Available second-row captain's chairs that slide and recline increase comfort, but decrease seating capacity to six.

Standard across the board is a 3.5-liter V6 that sends 287 horsepower and 254 pound-feet of torque to the front wheels, with all-wheel drive as an option. The Limited offers the option of a turbocharged 3.5-liter EcoBoost V6 good for 365 hp and 350 lb-ft that is all-wheel drive only. Both engines send their power through a six-speed automatic.

The Flex comes in three trim levels: SE, SEL and Limited. The base SE comes pretty well equipped, with feature highlights including 17-inch wheels, rear parking sensors, the Sync voice command system and a six-speaker CD stereo. The midlevel SEL adds 18-inch wheels, dual-zone automatic climate control, the MyFord Touch electronics interface, an enhanced Sync system, heated front seats and a 12-speaker stereo with satellite radio. The Ford Flex Limited gains 19-inch wheels, xenon headlights, a power liftgate, keyless ignition/entry, a blind-spot warning system, a rearview camera, a navigation system and an upgraded sound system with HD radio. Notable options, depending on the trim level, include a multipanel sunroof, second-row captain's chairs, a refrigerated second-row console, adaptive cruise control and an automated parallel parking system.

The Flex's interior has an upscale appearance and very good materials, although both the standard and MyFord Touch electronics interfaces can be unintuitive. The Flex features three spacious rows of seats, and even the rearmost seats can comfortably accommodate those taller than 6 feet. Entry and exit to those seats are eased by the Flex's low ride height and the second row that can tumble forward at the push of a button. Both back rows fold flat for cargo storage.

In reviews, we've found the Flex a great road trip companion with its responsive performance, handy features and smooth, quiet ride. The standard V6 powertrain is fairly refined, and handling of the SE and SEL versions composed, if not entertaining. The Limited's turbocharged V6 and tighter suspension tuning give it more of a sport wagon demeanor that should please enthusiasts who need a spacious family vehicle.

Used Ford Flex Models
The Ford Flex was introduced for 2009 and ran through 2012 mostly unchanged. That first year, the standard (and only) engine offered was the 3.5-liter V6, then producing 262 hp. Three trims were offered: base SE, midlevel SEL and plush Limited. Although generally very well-rounded and comfortable, the debut-year Flex lacked a telescoping steering wheel, which made it difficult for taller drivers to get comfortable. For 2010, Ford introduced the telescoping steering wheel as well as the turbocharged, 355-hp 3.5-liter V6 option. The following year, the glitzy, chrome-wheeled Titanium trim level joined the lineup. Oddly, the very next year would be the last for the Titanium.

The Flex received a midcycle refresh for 2013, which swapped out the triple-blade shaver-inspired grille for a sleeker, simpler look. Other changes that year included increased engine output (with the base V6 making 285 hp and the turbocharged version cranking out 365 hp) and the availability of cutting-edge features such as MyFord Touch, the automated parking system, inflatable second-row seatbelts and adaptive cruise control. Today's Flex is pretty much identical save for a small bump in output for the base V6 (to 287 hp) and a minor shuffling of equipment.

User Reviews:

Showing 11 through 20 of 299.00
  • Great at first, Then just plain aggervating. - 2009 Ford Flex
    By -

    Tons of room, decent power and very comfy. With about 100 miles the Sync system stopped working 4 trips back to the dealer until figured out. 8K The Rack & Pinion went bad and the car spent 3 days in the shop getting repaired. 10K terrible odor from under the dash (dealer couldnt replicate). 14K SMOKE from under the dash, took it straight to the dealer "we saw the smoke but couldnt find a problem" 16.5K Car lost all electrical power (incl PS/PB) with my wife driving So she pulled to the side of the road and it got towed to the dealer. If they tell me there is nothing wrong, Im getting a Venza.

  • Be careful of Stability control - 2009 Ford Flex
    By -

    The design and concept of this car is great. Unfortunately I have had to sell it over safety concerns. The cars stability control engages for no apparent reason and brings the car to a sudden halt. No one appears to be wiling to address the issue. I would be careful of a family based car that is potentially unpredictable.

  • Reliability issues and more - 2010 Ford Flex
    By -

    After purchasing what we thought was the perfect family vehicle for us, we have had numerous issues with no support from the dealership. After bringing the vehicle 6 times for font brake issues, we are finally made aware of a"service procedure(which is really a recall), but we are still waiting for the parts to arrive. We are now having transmission issue and are only being told by the dealer that is a "chip issue", but they are not willing to replace the chip. We also have issues with the rear folding seat not raising when activated and were told by the dealer to basically "live with it". Bottom line is that we are sad that Ford is not standing behind the product sold like other competitors

  • Review - 2009 Ford Flex
    By -

    My flex is very comfortable, plenty of room for my family of five. The third row seat can fit adults. The internal voice activated communication system is great. What I dont like is that there are a lot of blind spots I have difficulty seeing past the support post on the passenger side. We have had the car for about a year now and I am starting to notice that there are whistling sounds when I drive and the breaks are squealing, which the dealership cannot replicate so they haven’t fixed it. If I had it to do over Im not sure if I would buy a flex again.

  • Poor door fit and trim fit - 2010 Ford Flex
    By -

    I purchased a Flex about a month ago. I noticed that the rear driver side door and front passenger door are poorly aligned with the accompanying body lines. According to Ford and the dealer, the other 2010’s are like this, so that makes the poor quality acceptable. Also, there is a rear passenger door glass seal that is sagging at the top and of course they say this is normal even though you can see it was designed to not sag. So far they have refused to do anything about the issues. If they say this poor quality is acceptable what else have the lowered the quality bar on? I am very aggravated and disappointed with Ford motor company.

  • Really Bummed - 2009 Ford Flex
    By -

    So lets start with the brakes. Horrible brake sound when backing up. Grinding noise in the front. I took it in and they said I have to pay after 15k miles. Then the second time I took it in they said that the brakes were dirty. Horrible wind noise. Have major trans problems. Revs up to 6k rpm and I have to pull over and stop. (no, I did not touch the shifter). Took it in and they said nothing is wrong. I am taking it in again tomorrow for the 4th time in 5 months. I am tired of this and I dont have time to deal with this anymore. I am just going to be told that there is nothing wrong. Is anybody listening? I am very frustrated and no longer feel safe

  • Disappointed - 2009 Ford Flex
    By -

    After a year of Flex ownership, its not quite the vehicle I expected in quality. I am having front brake issues (severe grinding) which I understand is common with this vehicle. Plastic interior trim pieces falling off. Exterior plastic pillar piece coming off - its attached with double sided tape. And the gas mileage rarely gets above 21 mpg on the highway. Dont get duped by the advertised 24 mpg.

  • Piece of junk - 2009 Ford Flex
    By -

    Nothing but problems needed new heater core 2 mths. after purchase transmission needed rebuild after 13 months replaced rear sensors 5 times drivers door mirror needed to be re- attached wheel bearing on right front needed replacement very poor gas mileage.Can hardly wait to get rid of this clunker.

  • Lemon in the Making - 2009 Ford Flex
    By -

    I have the brake grinding noise and Ford has no solution. If you live where there is humdity, water or salt in the air, you will have the problem. Ford and the Dealership(Kelly Ford) in Melbourne, Florida have no solution. I am working on the lemon law process, do not buy this car. Besides the noise, the stopping distance is affected. Also, if you go to look at one, lean on the door and watch the metal bend, very cheaply made!

  • The worst build car - 2009 Ford Flex
    By -

    Five major parts are crumbling, peeling off or broken five months after I bought a new Ford Flex. I take good care of my cars,This should not happen to a new car. I contacted the dealer as well as Ford and I got very little in care or concern. I dont feel that I should fix a new car with so much dysfunctional elements happening, they should replace the Flex.

Ford Flex Reviews By Year:
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