"Great Process"
Nick was great! Set us up with all the things we needed in a new car. Highly recommend
"Great Customer Service From Henri"
I live in Nashville, TN and worked with Henri remotely as I contemplated buying a 2014 Infiniti Certified Pre-Owned QX80. Throughout the entire process, Henri was very professional as he worked with me on a deal that made sense for me and Inifiniti of Nashua. I would highly recommend Henri for anyone looking to buy a car! Great experience!
"Car Buyer"
I was pleasantly surprised with the customer service and no pressure sales experience that Matt LaBrecque provided. I first visited the dealership alone without my spouse as I had no idea what type of vehicle I was looking for. After visiting several dealerships prior, Matt never even asked me if I had a spouse and treated me as the potential buyer and took time with me going on test drives etc. Unfortunately I experienced a few dealerships that didnt want to bother with me because my husband wasnt with me. He replied to my texts throughout the process quickly and after the sale, explained the car in detail. Matt was very personable and knowledgeable. Steve in the Infiniti finance department was great as well. Not your typical high pressure and respected our choices and did really work with us. I truly had a great car buying experience!
"Infiniti Of Nashua"
Infiniti of Nashua is a top notch dealership that goes over and above to make their customers happy. I highly recommend buying a vehicle from them and having it serviced onsite. Their staff is fantastic!
"Consultant"
Working with Henry made the car buying experience enjoyable. Thanks, Henry!
"Used Car Buyer"
Looking for 2-3 weeks to trade my 2011 BMW X3 for a good, premium used vehicle. Trying to decide between Lincoln MKC, BMW X3 and Infiniti QX60 Met Henri at Infiniti and felt very comfortable. N O pressure, just professionalism throughout the process I decided on the QX 60 and Henri was great throughout the process. Highly recommend you deal with Henri when you head to nashua infiniti. A gentleman.
"Joelle Tomb"
My husband and I came in with our family to putchase an Infiniti QX80. We had been looking for a good pre certified car for months. Matt LaBrecque was very attentive and very patient with us and he let us look and test drive 4 différents cars and was very objective in comparing /contrasting all the different options without being pushy (which is often the case In previous experiences) he then proceeded to organize and process our request in a very timely manner and we walked out with a wonderful véhicule. We highly recommend infinity Nashua, for the friendly customer service and the amazing selection of véhicules . Thank you again for all your help.
"Great Sevice"
We went for a car shopping last week to Infiniti of Nashua and greeted by Henri who made us feel comfortable at the showroom and he guided us through the available cars. I must say that this is our best experience ever with Henri. He was very informative and was able to answer all the questions patiently. He is an honest and a great person to work with. You can be sure that in future I will recommend Henri to my friends when the are looking for a car. Thank you and good luck!!!
"Great Sales, And Great Dealership"
I wanted to share how impressed I was with Matt Labrecque. I purchased a q50 sedan and the process was seamless. Matt was extremely knowledgeable about the vehicle and had patience while answering my questions. He was very thorough going through the details of the car. Matt was very friendly and enjoyable to work with. I wish all the sales people I run across was a true professional like Matt. You have a great employee!
"Infiniti G37x"
I would like to express my appreciation and gratitude for the excellent customer service received from Matt LaBrecque he was friendly very attentive and helpful. He seemed genuinely interested in helping me find what I wanted rather than being focussed on making a quick sale. Once again it was a pleasure doing bussiness you are an outstanding employee .
"Infiniti Qx50"
This is my third Infiniti from Infiniti of Nashua. They are great!
"Infiniti Q50"
Love my new car and it was a great buyers experience. Thank you Scott Sokolove!
"Car Shopping"
I stopped in at infinity of Nashua to try to narrow down the search for an suv for my wife. Henry was the first person to introduce himself and I explained to him that I was just starting the process of looking for a vehicle . Henry took the time to explain what infinity had to offer and showed me some vehicles and we test drove a couple. Over the course of the next couple months I continued looking at various vehicles. Henry would contact me every couple weeks and I returned a number of times to look closer at the qx50. Every time. Henry was courteous , and professional and at no time pushy( which works best with me). After deciding the infinity qx 50 was the vehicle we had decided on Henry made the process quite simple. His outstanding customer service and genuine honesty was truly appreciated. I can honestly say that if not for Henry Im not sure my wife would be driving an infinity. He continues to follow up with us and address any needs we may have with the new vehicle. Thank you Henry
"Hassle Free"
Scott Mota was an excellent salesman who got me a great deal on an 13 Infiniti G37x and offered the best value available for my trade-in. He was very considerate and made my purchase very pleasant and stress free.
"Best Buying Experience Possible"
I was unsure of what I wanted when I first started my car search. I went from a jeep to a Nissan lease and I ended up with the Hyundai Sonata. I couldnt be happier with my choice. Keith Brandano made the process as easy as possible while being extremely professional not only Keith but the finance director Veeral Bharucha guided me in the right direction and tailor made the warranty to fit my needs. I would recommend this dealership to anyone who is thinking about buying a vehicle! 10 stars
"Very Satisfied Customers!"
My husband and I met with Henri at this dealership and could not have enough positive things to say about him. He patiently answered all of our questions, was very professional & thorough! I have never owned an Infiniti before & thanks to Henri & the great staff at this dealership I bought one today! We would both highly recommend this dealership & you will not be disappointed if you ask for Henri to assist you! I rarely take the time to write a review but I actually wanted to share my positive experience with others that may be in the market for an Infiniti vehicle.
"Great Salesman Bad Credit Manager"
Yoy can do better elsewhere if buying used. Make Sure And work the details out and save yourself some time and aggravation. Too bad salesman lost $$$ thanks to unprofessional and unethical managers. Never going back.
"Ben Was Fantastic. Great Experience."
Ben was extremely easy to work with. Very honest and didn’t pressure me at all in any direction. He simply educated me so that I was able to make my own decisions. Made the whole process very easy which was much appreciated.
"Matt Leblanc Is Awesome"
Matt LaBrecque Is the best salesman I ever had. Went out of his way to find the right car and deliver it perfectly. I would highly recommend him for any infiniti purchase going forward
"Very Pleasant Car Buying Experience"
We recieved geat service from Henry in sales, and would recomend this dealer.
"Customer Review"
Exceptional Service! We had a wonderful experience!! Henry was terrific. He was so helpful and always available to assist with all our needs. Thank you Henry!!!
"Car With Options N Good Price"
Good dealership. We went all the way from from a diff state but it was worth it as we got the car we wanted with all the options n low miles n good price
"Henri And Veeral Were Great !!"
Traded in my Jeep Wrangler for a 14 Q60 coupe I previously had a g37x coupe and loved it . Henri was very patient with the process and there was a no pressure experience . We ran into a snag with the trade in value / finance Side of things after we had decided to purchase the car and veeral stepped in and resolved that imedatly. Veeral was very easy to talk to as well , it was like dealing with an old friend I would recommend the location and staff to anyone.
"Infiniti 2012 M37x"
Love the car I love the service that I received at Infiniti of Nashua would recommend it to anyone who would love to buy a car or infinity love the service great service
"Infinity Customer"
Matt was laid back, Courteous and very informative in the buying process. He was pleasant to work with and the biggest thing was I didnt feel pressured to buy.
"Infiniti Customer"
Today my husband and I went to Infiniti of Nashua to look at a certified pre owned Infiniti we had seen on the website. Since neither of us have had a lot of experience purchasing cars, we were a bit anxious until we met our salesman, Matt. Matt was able to give us the information we needed to make an educated decision, while providing us with enough space to not feel pressured. We purchased our new car today and feel great about our decision.
"Very Happy! Wanda Was Excellent!"
Had the pleasure of working with Wanda Nadeau and from start to finish it was a great experience with a VIP feel. Felt like we got a very fair deal for the car. Steve took very good care of us during the financing pieces. Fantastic new facility, clean and bright. We are thrilled with the QX60!
"Great Shopping Experience"
Ben in sales was super helpful from showing new car options in my price range to used offerings on the lot. Ended up with just what I wanted and a great deal. Would recommend to anyone.
"James Murray"
Doesnt get better than our experience at Nashua, Jacob, Mike, Dave, F & I person and the GM Diane were fantastic. Great offer, quality service, knowledable, friendly. Almost to good to be true. Thank you all for treating us like a customer would/should be. Jim & Kathy Murray
"Great Service"
Ben and Varryle work hard on getting me into a certified pre-owned g37 x when I didnt have much hope on getting out of my previous gas guzzler trailblazer ss. They got me into a payment I can afford and it has an unlimited mileage bumper to bumper warranty for years to come. No more worrying about something going wrong with the vehicle Im driving and I didnt have to watch my gas needle drop rapidly on the ride home. Thanks guys
"Awesome Experience"
Scott Mota made my car buying the exact opposite of my experiences in the past which I would rather of had multiple root canals at the same time! His professionalism was top notch. Scott made this experience truly a great one. He actually LISTENED and delivered on everything he said he would. This is a quality lacking in so many sales professionals. I would highly recommend Scott and Infiniti Nashua to anyone, friends, and family alike! I know where I will be buying all my cars now.... Great, great job. Good luck in you new state of the art facility just across the street!
"Great Service!"
I recently worked with Shane at Infiniti of Nashua to purchase a used QX80. I was looking for specific features which are hard to find. Shane was great to work with, he stayed in touch and helped me find exactly what I was looking for. He was very patient and accommodated several extended test drives to be sure that it met our needs. Once we found the right vehicle he made the process smooth and easy. I would highly recommend him and the dealership!
"Wonderful Expirence"
I have bought more cars than I can even remember in the last 50years. On top of that, I have worked in the automotive industry for 40 years. Everyone at Infiniti of Nashua were amazing, from our Salesman Jacob Rice, Ben, Cara and the entire staff. Jacob was exceptional in is honesty, helpfulness and delivery of our QX30. Being in the business, Im sure I was their worst nightmare. Keep it up Jacob, you are going to do extremely well in this tough business! Thank you again for all you and everyone at Infiniti of Nashua did. Nick and Sandy Sakelaris
"Buyer Beware. Very Poor Customer Service"
I purchased a used 2016 Infiniti QX80 and everyone was nice and friendly while going through the buying process. The day I bought the vehicle I was told they did not have the extra key or the title but I would get both within a week or so. I wound up having to call and email daily to finally get the title 45 days later and it cost me over $500 in penalties and interest at the registry. The only person at the dealership that returned my calls was my original salesman and he had not power to do anything besides apologize. I left voicemails and sent emails to management and they told the salesperson they did not get them. If they cared they would have got my info from him and called me back. I still do not have the extra key and I would assume at this point I am not going to get it as the salesperson now wont get back to me. If you do business with them make sure you have what you need when you leave or it will be a very frustrating experience for you.
"Acadia"
My wife and I were looking for a quality dealer of vehicles to help replace a vehicle for a more comfortable one, from a surgery that recently had been done. The staff was great in undersanding in what my wife needed to be comfortable while in a vehicle. The service was amazing they had my wife and I in our new vehicle in a few hours that day ! Needles to say my wifes ride home was very comfortable. When the time comes again or friends we will be back at infinity of Nashua
"Acadia"
My wife and I were looking for a quality dealer of vehicles to help replace a vehicle for a more comfortable one, from a surgery that recently had been done. The staff was great in undersanding in what my wife needed to be comfortable while in a vehicle. The service was amazing they had my wife and I in our new vehicle in a few hours that day ! Needles to say my wifes ride home was very comfortable. When the time comes again or friends we will be back at infinity of Nashua
"Wonderful Experience"
Very clean dealership, quick and easy process, the car was serviced fully before I pulled off the lot. Ben Macieski provided with an excellent buying experience that was second to none. Ben did all the work I just showed up signed and went home in a great car. Highly recommend.
"2011 Subaru Legacy"
Shane Dennis was very attentive and helpful. I came in with a trade in that they do not even sell on their lot but he was able to work with me and come up with a deal! I couldnt be happier with my 2011 Subaru Legacy, thanks again for all your help Shane!
"Very Good Experience"
I purchased a 2013 highlander in September 2016. I started by asking about it online, and was called be a sales persons within an hour. They chose Shane, associate that was a former Toyota employee so he knew the car inside and out. Shane was readily available via text over the next few days and was transparent during negotiation. I think the car was priced incorrectly online and they did the right thing and honored the price. There was no back and forth about "let me check with my manager" and then pitching me a new deal. They gave me a fair deal based on the blue book on my trade. I was happy with my experience there, and after finalizing everything Shane drove 40 minutes out of his way to bring me the car since we had an unexpected babysitting issue. I wouldnt hesitate to go back to this dealership.
"I Should Have Read The Reviews First"
I had a confirmed appointment with Dave to look at my dream car. While I was on my way there (45 minutes) and in heavy traffic I received a call saying that they had a potential buyer with cash looking at the car. I asked how could that be if I was on my way there to look at it? I told Dave how upset I was and after about ten minutes later, he called me back and told me that the "potential" buyer decided not to buy the car. Was this usual? I then made a call to the Sales Manager Ron P who to this day has never had the courtesy to call me back. Not a great way of starting off with this dealership. I did purchase my car but I agree when I read that this dealership shows lack of concern and sub par customer service. I did not like how I was treated however, Sean made the experience salvageable and If it had not been for him, I would have left.
"Never Again Nashua!!!"
I drove up from Boston to purchase an M series in an interior and exterior color that I couldnt find locally. The car was priced fairly, however when I arrived to test drive the car, it had more mileage than what was advertised because the sales manager had been driving the car. I was able to negotiate a fair price for the car and left with my paperwork for my credit union for financing. I spoke to the sales person and kept him updated about when I would be arriving to pick up the car. On delivery day, when I arrived with check in hand, I was disappointed to learn that the sales person was out and the car was not cleaned or ready for delivery, I felt like turning around and walking away from the deal but I really needed a car. I received a half hearted apology from the manager while I sat and waited 4 hours for the car to be sent to the service department to be cleaned and some minor repairs made and delivered. What should have been a one hour transaction, turned into four. When I finally got into the car to leave, the tank was only half full. I asked why the car was not deliver with a full tank and I was told that I was not purchasing a "brand new car" so the dealer dont generally fill the tank. I told the manager that after my day long experience at the dealer that it was the least that they could do, at which point he had the tank filled. Reading the other reviews only confirmed the subpar experience I had with this dealership. This dealership is mediocre, lacking, and substandard. Never again will I purchase from Infiniti of Nashua or recommend it to anyone.
"Excellent Expierence!"
I purchased a used WRX here and it was a great experience. The salesperson, Chris C., was extremely helpful and knew an impressive amount about the car even though this is not a Subaru dealership. The business manager Chris T. made the finance extremely easy and hassle free. While I am not an Infinity guy I would certainly go back for the right car!
"Satisfied Repeat Customer Of Hugh Mcqueen"
Hugh McQueen helped my daughter purchase her first car as a college student. When it was time for her to buy her first car as a college graduate, we followed Hugh McQueen to Infiniti of Nashua. First of all, my daughter is very satisfied with her car. Hugh listened carefully to her needs and found a Honda Civic, the exact car she was looking for. We liked Hughs sales approach- low-key, offering suggestions but never pressuring. Our experience wasnt rushed, but the process moved along quickly and everything was ready as promised. Hugh paved the way so our experience with financing and the business office was easy. He followed up after we took the car to be sure all was well. If you are looking for an efficient, client- centered car buying experience, work with Hugh McQueen.
"Amazing, Simple Buying Process"
Hugh McQueen and the team at inifinit of Nashua is the only place I go to buy a vehicle, and has been for several years (and fun new inifinitis). They have always done everything they can to make the process simple, clear, and to get me the best deal possible. Going through a divorce is throwing my credit rating through ups and down, making financing questionable, But Hugh and the team at Infiniti of Nashua made it easier than anticipated. They did all of the work in the background to make my deal happen and I could not be happier. I would recommend Infiniti of Nasha to everyone - New Infiniti, used infiniti or any used car - Ive trusted them with all of my vehicles since 2009 (when I drove my first infiniti).
"Disappointing Experience Here"
I was rushed into the purchase. Not their fault, mine. Once the purchase was made, I couldnt get a return call to my few questions. Also had a disappointing call with parts manager. Didnt care about my needs. Would not recommend this dealership. Too bad, Infiniti is a great car just not at this dealership.
"Very Disappointed"
Probably one of the worst service department and dealership management experiences I have ever personally witnessed. I am extremely disappointed to the point where I really regret purchasing an Infiniti. Now Im stuck with this dealership because there arent any other Infiniti dealers around. My issue is that the people at this dealership simply dont care. The service department doesnt return phone calls, the managers disappear when there is a complaint, they never resolved my issues, and they drove about 1/2 tanks worth of gas and gave me my car back with the gas light on and about a gallon in the tank. Luckily there is a Cumberland Farms next door with gas pumps. I like the car (JX 35) but should have got a different car at a dealership that knew how to respect their buyers. Ive owned Audi, Volvo, and BMW. Those dealerships knew how to treat a customer. I dont think it is unreasonable to expect a 24 hr call back time with a dealers service department. It was 6 days and neither the manager nor service department got back to me after numerous messages.
"Great Help!"
06-17-2014
My first time buying a car from Infinity and it was a great experience! Mark Pournaras was very helpful and he knew all the information about the two suvs that i test drove. He was very friendly, knowledgeable and his customer service was excellent!
"Unattentive, Lacking Customer Service."
Leased our fourth Inifiniti, the second from this dealership and probably our last Infiniti lease. The registration was not ready when the vehicle was picked up, and was promised to be delivered on Monday. It never arrived, 9 emails and it finally arrived 10 days after the vehicle was picked up. Only to find that the incorrect plate number was on the paperwork and we could not get an inspection sticker on the new vehicle. Its now a month later and the dealership has been of no assistance in correcting this problem. After spending the greater part of a day on the phone, our insurance company is correcting the problem. For a company that wants to compete in the high end market, they certainly need a lesson in customer service. There was no call from the dealership to see if the issue had been resolved and when brought to their attention that we have a brand new vehicle that we can not drive the response was underwhelming at best. 28 days without the use of the vehicle and no offer of compensation of any kind and very little concern. A loaner car until the issue was resolved would have been shown an iota of concern. A phone call to follow up on the status would have gone a long way but after this long its obvious that once the car is off the lot, its not their problem.
"Cigarette Cars"
I nearly purchased a car at this dealer but before making a 450 mile round trip drive I asked one simle question, "Was this car owned by a smoker?" I was told "No" so I made the drive only to get there and open the car door and instantly smell a strong dose of cigareete smoke. The car also had nearly 3,000 more miles on it then advertised and it was the managers special because it had been on the lot for three months. After some questioning I learned that the car was actually been driven by the sales manager who happened to be a smoker. I sat in 6 other cars before leaving and wouldnt you know it 5 of them also smelled like smoke and the other car that didnt smell like smoke smelled strongly of perfume, possibly to mask the smell of smoke. What a shame for an Infiniti dealer to allow their managers to drive used cars home at night and allow them to smoke in them. So, if you are a smoker, this is the place to go. If not, stay away.
