"Great Dealer, Great Services, Great Location"
Have been coming to this dealer for years. Mostly because their service department is top notch. I have come back for my last 4 cars and always received fair deals. Once the deal is done, it is the service that matters the most. Rusnak/Westlake Audi service department is the best, from your first contact (phone) to check-in, keeping you informed, check out, etc. All done with friendly, professionalism. I highly recommend this dealer for any car needs.
"Joe Bowen"
regular checkup performed. everything was taken care of in an edpeditious and timely manner.
"Always A Pleasure"
Great service, great experience. I am always happy to take my car into service when I go to this dealership always the best experience. Not like any other dealer and makes me want to stay with Audi long term.
"A4 All Road First Service"
Rusnak as always been amazing and Carl heading up the service department is the best.
"Westlake Rusnak Audi Service Department"
The service department at Rusnak Audi is always a good experience. Every service person I have used there is helpful beyond what is expected of them. I would definitely recommend them to friends and family!
"A Great Car Buying Experience"
The team at rusnak in Westlake were great. From Fay who sold us the car to Anthony who showed me how to operate it. The experience was wonderful. Would definitely recommend to anyone looking for a new car.
"Service Above Expectations!"
This is our second Audi we own & we have always been taking our car in to this dealership for service, regular maintenance & repairs. We have always had excellent experiences and this is why we will continue to buy Audi.
"Service Experience"
The service department at Rusnak Audi is always professional and address my needs the first time. They are very knowledgeable.
"Dean Mitrofanis"
Very easy, got me in and Loaner car process was very easy.
"Awesome Car Dealership"
Westlake Audi is all about customer service. I am always so impressed when I take my car in for service. They have you in and out of there in minimal time. They are courteous and fast.
"Title"
Took my car in for a recalled airbag. They gave me a rental car and had the repair same day.
"Thank You"
Service was amazing...our brakes were squeaking and they helped us again!
"Great Dealership And Best Service!"
05-03-2017
Rusnak/Westlake knows how to deliver on great customer service. Whether youre buying an Audi or getting your car serviced. Ive been very happy with this team for several years and would highly recommend them to family and friends.
"Love My Q5"
My salesperson at Rusnak Audi was Fay Moghadam. She was great!!! There was never any pressure put on me that is typical of car shopping, even though I went in 2 times prior to leasing my car. I will definitely refer my friends to her.
"Rusnak Audi Service"
1. Obviously, service writers should not be on commission. 2. I was quoted an estimate $171 to adjust the cabriolet tensioners to keep the top tight on the windshield. 3. The service writer was very knowledgeable. 4. He stated it could take 10 minutes of tech time, or be more involved. 5. If it took less time, it would cost less. 6. It cost exactly $171, much time did it take? I was not told.
"I Love My Audi"
Fabulous. They took me as a walkiin on a recall. Great service staff at every level
"Audi Purchase Was Simple"
I began the process online. Within one week I knew what my payment was going to be and the car I wanted. I love my car.
"Purchase Of A 2014 Lexus Rx 2014"
The buying process was very smooth and fast. Sales person was very courteous
"Service On My A6"
I took my Audi in for service. Javier helped me. Hector drove the shuttle. Both as always were very fiendly and courteous. My car came back claen and all the service was done
"Love This Dealership."
Will not find better customer service anywhere else. Period. End story. Thats the facts. Turn out the light.
"Purchase Of Q5"
Purchase was painless and the Sales Lady was very knowledgeable. Overall a very good experience.
"Owner"
excellent service department and friendly environment = ask for Adam in service
"Audi Q5"
Easy n pleasant transaction! Brought to my work Signed contract on a spot Quick n satisfactory Will recommend to my friends!
"Westlake Audi Service Rock, But Thats It..,."
Service department is great. Its Fay Mogdaham who will be Westlake Audis demise. I am appalled she is still an employee there based on the way she treated me when I purchased my car. I would not buy another car from Westlake Audi solely because of her.
"Alan Gottfried"
A great experience , would recommend to everyone ! Harrison Was a terrific sakes person !! Thank you
"Easy Peasy"
I went to get my car serviced, and found the whole process easy and painless. I got recommended a couple great restaurants in the area to get lunch while I waited, and all in all, it was great! I will definitely return the next time my car needs any repairs.
"Office Manager"
Im so happy Im now part of the Audi family. I love my new Q5 2017!! Thank you all for making this happen!!!
"Not Sure What You Mean By Title"
My service was very smooth.! Will definitely come back for service. DCH in Calabasas sent be away. Love rusnak!
"Service/repairs"
Jessie was great!!! Very helpful and accommodating got my car finished in record time!
"Audi Tdi Q7 -100,000 Mile Service/new Tires"
Excellent, Jesus was super helpful. He explained the costs of the service and what was included in the service. He helped me select the right tires to replace my old worn out tires. He advised me to get my tires balanced to make sure the tires do not wear unevenly. Audi Rusnak Westlake.
"Sunil Dhir"
All the staff is friendly efficient and professional Adam takes care of us
"Sharon Jeffress"
Sandy Carr did an excellent job of keeping me informed of the status for the repairs. She was a pleasure to work with
"Camshaft Replacement In A New Car?"
Adam Ummarino was great and he addressed all my concerns. I was surprised however that my car was returned to me with only few drops of gas in the tank. I returned the loaner with a full tank as required,
"Business Owner"
I had very good shopping experiance at Rusnak, and I would reccomend them to a friend or family member.
"Rusnak Audi."
Amazing people. Great service, prompt actions with a wonderful attitude. My service representative Sandy Carr was extremely helpful and made the process quick and easy. Rusnak Audi has always been great and this started with our salesman, Martin Stankov, who walked me through the process of leasing and got me in and out of the dealership with no hassles and my new car.
"Service Review"
Jessie was amazing, I will definetly come here to have my car serviced from now on.
"New Q5"
Very friendly and helpful staff. And not pushy when purchasing a car! Harrison was the sales guy I worked with and he was very wonderful.
"R8 Service"
Karl and his service team are always on the ball. They say what theyre going to do, they do it and the cars are ready when promised.
"Review Following Repair/upgrade To Wifi System"
Greg, the service manager, was very professional and accommodating and a pleasure to deal with.
"Mr. Gregg Golenberg"
great dealership with great sales,service, and finance
"Review Of Rusnak Audi, Westlake"
Excellent customer experience overall. The sales/lease staff members are friendly and knowledgeable. They are never pushy or try to encourage you to buy a product in which you have no interest. I have been a customer here for over 16 years. Their service has actually improved from good to outstanding over that period of time.
"Audi Q5 2.0t"
I liked the complimentary Rental Car for the day. Fast Customer Service Friendly Service
"Gary And Brooke Luke"
Our experience at Rusnak/ Audi was terrific,professional and fun! Our salesman Kareem was down to earth and answered our questions and addressed our concerns.The managers and staff were equally approachable and professional as well.Thanks again for putting us in such a great car!!
"Adam And The Service Department At Audi Of T.h"
Adam is so good at makeing your service awesome and smooth
"Service Repair"
My service was excellent; great customer service including explanation of repair.
"I Highly Recommend Rusnak Audi"
Buying my car was actually a fun and pleasurable experience, and I didnt think that would be possible to say about car shopping. Everyone at Rusnak was friendly and professional. I got a great car at a great price. My sister in law wants an Audi and lives in LA, but I told her she should come out here and buy her car. I highly recommend Rusnak Audi.
"Review"
My overall experience, from the initial sale to service has been excellent in every respect
"Greg Bolin"
I continue to be amazed at the people and quality of Rusnak. The best dealership I have ever used.
"35,000 Mile Service"
As usual, Im delighted with my service experience. Adam is the best!
"Always Great"
Ive purchased and serviced 5 cars with these guys over the years, everyone is always professional, knowledgeable, nice and fast! they are the best!!!
