"Too Long"
The time to make a purchase takes way too long. Their 5 minutes turns into hours. I had to make a special trip back to dealership to pickup charger for my car. because no one had the key to get it from parts. The only dealer prep they did was wash the car. No gas or charge to battery.
"Sr. Construction Manager"
Nice service, excellent facilities including a cafeteria.
"Mkx Recall & Interior Water Leak"
We had service needed on our mkx..major water leakage inside passenger side..they not only provided us a loaner mkx but during the process of trying to localize where this water was coming in your service tech Eric Estrella continually kept us apprise of everything they were doing..we DID NOT have to call once to find out what was going on!! I cant stress enough how much customer service means!!!these folks at so bay ford are exceptional in every aspect..it all started when we first came to look for a car & meant mr. mike wade..what a real gem! Thank you for a most wonderful experience in what is normally a stressful task when purchasing a vechicle..we will definitely recommend this dealership to our friends in the future...carol graf
"Lincoln Fan"
Had our MKX in for recall and interior water leak. Eric Estrella was the best! Leak was a real prob. Lincoln factory even had to come help. Never seen this before. Throughout the process, Eric was in continual contact with updates and progress. The entire team made an unfortunate problem an experience that was fine. Best customer service that I have ever had a car dealer. Congrats Lincoln and South Bay Ford/Lincoln.
"Worst Dealership! Awful Sales Tactic. "
This dealership (Simon) used one of the oldest tricks in the book! They started the negotiations not from the bottom line MSRP of the car (2015 Ford Edge) but rather, from the above the line (prior to the Manufactures discount) and hence making it seem like you were getting a fair deal. Awful!! Whats next? Telling me that they are providing tires of the car? Ah, no... The Manufacturer put those tires in Simon and are part of the bottom line MSRP. Whats worst, when I called them out on their tactic, the floor sales manager (Howard) said this is a free country and told me to take my business somewhere else. I guess Ill have to. Too bad. The facility is very nice inside and I love Ford products.
"Mrs. Alonzo"
Southbay Ford is the BEST dealership. I just got a New 2016 Lincoln with the help of Adolfo Toledo. Hes so profesional, respectful and attentive. Our sales agent Kevin was really profesional as well, answered all our questions and was patient with us, showing us all the different Lincoln models. Thank you South bay for all your help.
"How It Should Go"
Test drove a car at 1pm. Drove it off the lot by 4pm at the price I wanted. These people are total pros and theyll take care of you. Also, a Bistro? Jeez, lay it on thick Southbay Ford!
"South Bay Ford Off Rosecrans & Oceanside.."
Hey I was up there today and Freddy is a excellent sales person very helpful he went beyond and than some ...Thank you Freddy Im so happy .Thank Ford ..South bay Ford .Is number 1 in my life. Have a new and new family.Southbayford...thanks guys
"My New 2009 Escape Hybrid 4wd"
Very happy with my 2009 Ford Escape Hybrid 4wd. Facilities beautiful. Vehicle was exactly as described on Web site. Fully serviced new oil, wipers, filters. Sales rep. F. Chan very professional. Had everything ready for me to sign and drive away. Had auto washed for me and fueled! Later on sent me service records for vehicle. Had a great test drive. And super happy with this fine low mileage vehicle. Paperwork expert knocked out registration in no time at all. Would I recommend dealer and staff? You bet!
"Auto Repair"
Orie from Los Angeles I will never go back there, had my 97 Lincoln Mark viii for three days to repair a vacuum leak thru the intake manifold they call and said the mechanic was afraid to work on the car because of the age of the car come on its a Ford dealership took it to another dealership had it repaired.
"South Bay Ford!"
Incredible Facility, I just left the Audi Dealership and bought a new car at Ford. I was blown away. Everyone was fantastic.
"Used Mustang Search"
Was looking at Ford CPO Mustang.Great Dealership. Will be going back soon.
"Great And Kind Salesmen"
02-24-2016
My mom was in very need of a car and her credit was not the best. I purchased a car for her and we had the best experience with Basem Yousef. Very patient and nice gentleman who helped us get a great deal. He also has a very nice family who we met at the dealer ship. Keep up the great service Basem. My mother is very happy and we thank you for that.
"Best Service I Have Received"
I have bought many cars and this is by far the best experience I have had with a dealership. Max Miranda took great care of us. The process was smooth and quick with no hassle. I would definitely buy another car in the future and recommend Max and Southbay Ford to anyone.
"Find Freddy!!!! Find Freddy!!! Fast!!"
10-23-2015
I did some research on the at local American car dealerships. I had had 2 Volkswagon prior and wanted to go American. I called South Bay Lincoln and I THANKFULLY reached Freddy and he told me all the cars that were on their website were actually in stock. I had made one trip to the South Monica Ford and they had NO inventory. So I looked elsewhere first. Freddy texted me directions right away and offered a test drive asap. I arrived at SOUTH BAY FORD and Freddy greeted me with a WARM smile -- not gross at all. He is an engineer by education but really likes cars. He and his wife drive Fords which made me even MORE comfortable to lease the product. He test drove 3 different cars with me until I was ready to pull the trigger. He is very very very knowledgeable about the cars which also made it more easy for me to pul trigger. Making a "deal" was very simple and not complicated or tense in any way. My advice to EVERYONE - go to SOUTH BAY FORD and FIND FREDDY FAST!!! He is terrific and you will drive away pumped with your service and product! Sincerely, Brehan Fitzgerald
"Outstanding Service From A Customer Focused Dealer"
I am not normally motivated to leave reviews but in the case of my experience with South Bay Ford and in particular, Basem Yousef I have to say just how impressed I am. This is my second purchase from South Bay Ford and Basem ensured it was another very successful and satisfying car purchase. I work within the customer service industry so I am very critical. I have to say that in all my years buying cars, Basem is without a doubt, a man of utmost integrity and honesty. He is totally focused on ensuring his customers leave South Bay Ford nothing less than highly satisfied. The purchase of my new 2016 Ford Explorer was not the simplest sale Basem will have! That said, he was incredibly patient, helpful (going way above and beyond) and he was genuinely committed to making sure I left with a car I was delighted with. And I did! In my business, I preach the value of creating ‘lifetime customers’. It is clear to me that this is a principle that Basem also adheres to and I can say without hesitation, he will be my ‘go to car guy’ from now on. I strongly recommend you go see Basem and South Bay Ford – they are a genuine, independent dealership where the customer really does come first.
"Amazing Experience"
More than anything I hate to a new car. The process is so painful it usually hurts even trying to talk about it. But at South Bay Ford I had the most pleasant experience. I will definitely recommend my friends and family. There was an understanding of my needs and a general concern for my satisfaction and well-being. There was no stress, no pressure, and they took the time. My salesman was the best. MAX MIRANDA the finance process was smooth with Marc. Thanks again for the great experience!
"Excelent Facility , Very Luxery,good Price & Serve"
02-27-2015
I have a good time baying new car, luxury place and very nice employee. I met the owner , very gratull
"Excellent Car Buying Experience"
01-29-2015
After a terrible experience car shopping last weekend at my local Toyota dealership (they engaged in all kinds of sneaking tactics to raise the after market price on the car I wanted and Omar the sales manager was rude to us) I did not think I would find the car I wanted in my price range. I was right, when I went online searching I actually found a much better deal for the same car with less miles at South Bay Ford. The internet Sales Manager Kevin Clyde dealt with us personally. I already knew I wanted the car (it was my dream vehicle after having it as a rental 2 years ago). I trusted Kevin to do the test drive for me, he put together all the paperwork and all I had to do was get someone to drive me down (90 minutes away) and drop me off so I could sign and drive home. He did such an outstanding job and made my life so easy I wanted to take him to lunch but he insisted to get us lunch at the dealer snack bar so we could eat while we signed the paperwork and I could get back on the road for my long drive home. I would say I got A+ customer service and an outstanding deal on my car. I would recommend making the drive to South Bay and talking to Kevin to anyone who is in the market for a New or Used car.
"Amazing Service, Professionalism And Demeanor!"
I went to the location to look at a vehicle and take it for a test drive. I arrived and saw the vehicle was already out front and waiting for me. My sales person Mr. Araya, was very friendly, extremely knowledgeable and very accommodating to anything I/we needed. I will definitely be going back for the professional atmosphere and would HIGHLY recommend the dealership to anyone! My family members were so impressed that they decided to they will be purchasing their next vehicle from South Bay Ford!! Thanks again for the Awesome Service and Amazing deal on my 2011 Fiesta SES!
"Sneaky!"
I do not recommend this dealership! They were sneaky and not upfront about several aspects with my pre-owned deal. To top it off, the salesman handed me only one key to my vehicle. I asked "why not an extra key," and he tried to tell me "all used cars come with only one key" And they also didnt have the keyless code entry for my door and they claimed to not know how to get it. However, when I called another Ford dealer (McCoy Mills Fullerton!) they offered to get the door code for free! The cost to make an extra key $189.
"Happily Bought My First New Car"
My old clunker broke down last week, and I decided to check out South Bay Ford as I work nearby and they had a Focus ST Hatchback I had been researching for a few months, in the color (red) that I wanted. I dropped in and met up with Michael Gallion (shout out!) and he took me on a test drive. I loved the car, and told him Id be in after payday to buy it. He even helped push my clunker out of the parking spot (the transmission lost reverse gear and first), which was a pretty upstanding thing to do. I rolled back in two days later on Friday (he called Thursday to let me know it was still there, just like I asked him to) and met back up with MIchael. He gave me a voucher to get some lunch at their onsite cafe (good food to, surprised me), and we discussed the details of the purchase over lunch. Michael worked with me and I got the car for what Edmunds "Price Promise" was. Finance (I cant remember his name, cant find his card) was pretty chill, and I got a good interest rate on my loan. Overall, it was a pleasant experience for a first time buyer. Id suggest this place to anyone looking for a Ford or any used car they might have. The staff all seemed nice, especially Michael, and Im happy as can be with my new car. Its so fast and nice, much better than my old Buick LeSabre I put N/A for Quality of Repairs as I havent had or needed to have anything repaired by them yet.
"Very Happy!"
I just purchased a Ford Explorer Sport from Southbay Ford. I had been to several other local dealers who couldnt get me deal that made sense. Michael Gallion was able to find me the exact color I wanted and met the price point I needed to get the car of my dreams. I never go online and write reviews but decide to because I am so happy at how they treated me. Dont waste your time with other dealers. Southbay will make you feel like you are their only customer.
"Worlds Worst Dealership By Far!!!!!!!!!!!!!!!!!!!"
07-29-2014
THEY LOST MY RESERVATION FOR MY 48HOUR LINCOLN MKZ TESTDRIVE; THEY TOLD ME TO RETURN IN 2 WEEKS FOR THE TEST DRIVE; THEIR INCOMPETENT SALES LADY ROBYN REFUSED TO CALL THEIR HEADQUARTERS TO LODGE MY COMPLAINTS AGAINST THEM; THEN THEY TOLD ME TO WAIT 3 HOURS UNTIL THEY COULD FIND A CAR FOR ME TO TEST-DRIVE; THE CARS SATELLITE RADIO WAS BROKEN AND THE CARS DOOR LOCKS WERE BROKEN; I HAD TO RETURN THE CAR AFTER DRIVING 2 HOURS DOWN TO ORANGE COUNTY BECAUSE I COULD NOT LOCK THEIR CRUMBY CAR; I WAS SURPRISED THEIR CRUMBY CAR DIDNT BREAK DOWN ON THE FREEWAY; WHEN I GOT TO THEIR DEALERSHIP THEY HAD LOST MY CAR KEYS AND GAVE ME SOMEBODY ELSES CAR KEYS; THEY FINALLY FOUND MY CAR KEYS AND I WAS EXTREMELY RELIEVED TO GET INTO MY CAR WITH NONE OF THOSE PROBLEMS AND TO GET OUT OF BY FAR THE WORST CAR DEALERSHIP IN THE ENTIRE WORLD BY FAR!!!!!!!!!!!!!!!!!!!!!!!!!! AVOID THEM LIKE THE PLAGUE OR YOULL BE SORRY!!!!!!!!!!!!!!!!!!!!!!!!!!!!
"Ford Truck Mission"
I went looking online for a truck and found it at South Bay Ford. Michael Gallion took the call and answered all my questions immediately and very professionally. He handled the whole thing over the phone so when I arrived the next day the paperwork went smoothly and quickly. He has a laid back style that is refreshing.The dealership is full of friendly people and good energy. I purchased a truck and will definitely come back and also refer friends to South Bay and Michael.
"Truck Buying Mission"
I went to South Bay Ford after seeing the truck my husband wanted online. The salesman, Michael Gallion, took the call and immediately answered all my questions to my satisfaction. He handled the entire sale on the phone and the paperwork was ready for finalizing when I got there. Michael is a great salesman with a laid back style that was refreshing. I will recommend him and South Bay Ford to anyone looking for a super great deal and friendly staff. Did I mention my husband was thrilled with his truck? :) Thanks for making a vehicle purchase so easy. Alice
"Great Experience!"
Great Experience! We bought a preowned Ford Flex from Ryan, he was easy to work with and very flexible with us. The dealership is beautiful and a very comfortable environment. Would buy from here again!!! Thanks RYAN and staff, we love our new family car!!!
"Helpful Salesman And Quick Service"
Michael Gallion made the purchasing process so simple!! Michael asked us a few questions and then showed us a few models, took us out for a test drive and we fell in love with the Edge. Michael did not pressure us one bit and was extremely pleasant! The facility was clean and everyone was friendly. I found a scratch and took my Edge back and Michael again took care of it in the Service Department faster than it took us to eat lunch. Thank you South Bay Ford for such an experience and especially Michael.
"Michael Gallion- Totally Rocks!!! Car Sales"
Michael Gallion in car sales totally rocks! He wont steer you wrong.:):) very relaxed, fair, informative style and approach. Michael helped a good friend of mine looking for a new car.
"South Bay Ford Car Sales: Michael Gallion"
If you are looking to buy a car at South Bay Ford, Mibchael Gallion totally rocks!!!! He wont steer you wrong!:):) Michael has a very relaxed and fair way of helping. Very informative. Michael Gallion helped a dear friend of mine looking for a new car.
"Attention! Frauds!"
My customer interested BMW X6 from South Bay and I paid $500 deposit for it. Finance manager Mark Jaime told me, if I want to cancel my payment I have 48 hours for that and I believed him. My customer didn’t want to buy this car, only because it doesnt have heated seats. Next day I called to dealership and asked to install the heated seats, otherwise I wanted to get my deposit back. I got the answer next day, that they can’t do that, sales person Jaimy Brown said we will return my deposit on Monday. Two days later Mark Jaime called me and said our sales persons don’t know our agreement terms!!! and we will not return deposit, $500 it is cancelation fee! Dont believe to what these guys are saying they can make a fool of you.
"Best Experience Ever"
Best customer service received from the entire team of professionals working at South Bay Ford. Since the first time I reached out to them to inquiry on specials they provided me with world class customer service ., they were patience enough to help me find a nice suitable car on one of the most hectic days of the year ... Black Friday. You guys rock!!!
"Best Car Buying Process"
This is the sixth car I have bought and this was the best experience. I got a very good price and they treat you with respect and dont pressure you into buying a service plan, or financing or anything. Also, I wanted a dealer add-on bumper protection plastic strip placed on my rear bumper. They couldnt find it on the Ford website. After I found it at home, Cesar in the parts department was especially helpful in ordering it and also helped save me money in having it applied. A couple of caveats: One they never detailed my car after I bought it. I never heard of a dealer that didnt detail a new car after purchase. First the salesman told me they only wash their cars, another who was helping me said they detail it after arrival from the factory. This was not true because the car had only been on the lot for two weeks and clearly did not look detailed. But when asked that it be waxed, they did not hesitate to get it done. But it is strange that they did not do it initially. Also, they could have spent a little more time showing me the various hi-tech devices on the car. These are the reasons why I only gave them four stars instead of five.
"Refreshing"
Dealing with Ryan Sheikh was refreshing in the aspect he was not one of these annoying pushy sales people. He was pleasant and polite.There is nothing more aggravating then having to keep these car salesmen in line and focused on the real reason you are there. Most people I know have already done their research for what they want and the last thing they need is to have someone try to upsell or try to redirect their wants to something else. Ryan did not do this! I spent maybe an hour or so there and in that time I test drove the car, on the freeway, on surface streets and only a few minutes in his office while he showed us the background check on the vehicle. Let me also say, I want to Carmax (on Hawthorn) which was right down the street and I swear, I will never go back there again. At least not to that one. We spent 2 hours listening to a sales pitch and him trying to show us other cars as well as him running my credit to end up with an interest rate of 11% when I was already pre-approved with another company with 2.9% before I even walked in the doors. What a scam. I walked out of there 2 -2 1/2 hours later so aggravated that I didnt even shake the guys hand good-bye, I just walked. From the best experience at South Bay with Ryan to the worst experience at Carmax with whats-his-face. I will probably be buying that car from Ryan within the next week or so. Thanks Ryan!
"Quick And Easy Purchase Of A Greener Vehicle"
I recently purchased a 2011 CPO Ford Escape Hybrid. After finding the vehicle I was interested in through an independent online site--it may have been Cars.com--I e-mailed the Internet manager and arranged to visit the dealership the next day. A sales staff member (fleet manager) contacted me and South Bay Ford lead genertion software sent me updates. I also received a call form the dealership. The sales staff member Pete was patient, helpful and showed me other late model Ford Escape Hybrids. The staff were courteous. I did have to wait more than half an hour to meet with the F&I manager. He was courteous but tried to get me to buy a service contract. Unfortunately, I was tired, and took him up on the offer. After reading the contract, however, I decided to call, write a letter and cancel the contract. Since I am financing half of the cars transaction price through Ford Motor Credit, the F&I manager said he couldnt change the contract. I made one trip to the dealership to hand over a cancellation letter, but will have to go back to the dealership again after the payment contract is sent to me to finalize cancelling the contract. Overall, the experience was good. Pete, the salesperson, also swapped tires. I did not want the Hercules Ironman tires on the vehicle, and after looking at tires on several other similar late-model, vehicles, Pete swapped them for some Michelins with a $100 fee for changing all four tires. Also, he found a cover for the rear cargo area. It was missing and I said it would be wonderful if he could find one. Pete also explained most of the features on the vehicle. In addition, the dealership allowed me to leave my 2005 Escape parked in the visitors lot so my son could pick it up. The whole transaction took about three hours. The vehicle was detailed as well.
"Horrible Customer Service"
Called for 2 days to get info on a vehicle. Every sales person said call me back b.c the finance manager is not in. Called back and of course was told to call back again. Finally, 3 days later I received my info. Well, 3 days to late b.c the car I wanted had sold. Thanks for nothing. Do not buy from this dealership!!!!!!!!!!!!!!!!!!!!!!!!!
"Service Of Excellence"
I just bought a 2013 Ford Fiesta at South Bay Ford & Lincoln in the city of Hawthorne, CA. I had never being here before. I was greatly surprised when I entered to this car dealer because the cleaning an lighting, the beauty of the building and over all, due to the courtesy and professionalism of the whole staff. I went to there recommended by my sister to meet Mr. Israel RodrÃÂguez, a master salesman who sold the first car to my niece Nathaly. My experience with Mr. RodrÃÂguez exceeded a lot my expectations. He was very courteous and patient. He showed me various cars and all the possibilities and alternatives to guarantee for me to get a car adjusted to my budget and personal cirumstances. Mr. RodrÃÂguez didnt pressured or pushed me at any moment. He gave me all the time and necessary explanations to analyze every possible transaction and pleased me with a great & funny conversation, and also a free lunch. A lady named Aracelys, who prepared my contract, was extremely friendly too. I would like to mention the sales managers Mr. Adolfo Toledo and Mr. Dan Mueller that worked closely with Mr. RodrÃÂguez to assure the rightest transaction and complete satisfaction to me. Finally, Mr. RodrÃÂguez showed me all the technology features packed in my new car. I have to say that it was a very different experience compared with the buying process of my first car some years ago. I really enjoyed a pleasant afternoon with Mr. Israel RodrÃÂguez and the South Bay Ford & Lincoln staff. I left the dealer feeling that I knowed some of these people for a long time. Sincerely, Rogelio Roca
"Perfect Service"
Excellent service, more than satisfied. Very polite and helpful employees. Great dealership experience.
"Service Department"
Every time I take my vehicle into South Bay Ford I am treated with courtesy and respect. They take care of my vehicle and keep me updated as to what is happening. They always give me a food voucher for their cafe so my wait is pleasant and the cafe food is healthy. I drive from Huntington Beach because I know that I will get the best service in So. Cal.
"Bought A Used Edge - Love It And Love The Price"
I bought a used Edge from them and I paid such a great price for it - it was at least $1,700 cheaper then the other dealer had the same kind of vehicle. Dan the sales manager is great!!!
"Great People, Great Prices, Great Vehicle"
I was blown away by the guys at South Bay from the first contact with them. I had immediate responses to my inquiries and fantastic customer service from both Kevin and George through the whole process. I drove almost 100 miles and past many other dealerships to visit these guys first and left the lot with the exact truck I wanted for the price I wanted to pay. I cant recommend these guys enough, a real pro place that treats everyone with respect. I brought my wife and kids along and even they were impressed with how nice the people and facility are. A+ buying experience!
"Service Department"
Great Service Department! Every time I take my vehicle into South Bay Ford I received the best service, i.e. courteous service advisor, good prices and they always deliver my car clean.
"Great Experiance"
Araya was so very helpfull, has a great deal of product knowledge and directed us to the perfect choice, a 2013 Edge Limited. He stays in touch with us regarding any questions we have. The finance, management and other staff were also kind and courtious. We did not intend to take a car home that day, we brought my car in for service, but the vehicle and price were right. There was no pressure at all, always a nice treat at a car dealership. They even treated us to lunch while we waited for the paperwork to be processed.
"Got A Great Ford Escape"
We recently bought a Ford Escape here. Patrick Purcell was our sales person and he was awesome to work with. He was patient as we test drove cars and decided on the one we wanted. He also answered all of our questions thoroughly. We love the new car and are totally satisfied with the service and the car. I recommend this place to my friends and family who are looking for a car!
"Professional "
I was very impressed with the professionalism of the interet/ Fleet department. The representatives were knowledgeable & patient. No pushy salespeople here. Beautiful facilities and a large selection of used and new vehicles. They are a fair distance from my home but I wouldnt hesitate to buy from them.
"Pete Trozzo - Car Salesman Extraordinaire!"
This is the second time Ive gone to Pete Trozzo for a new car - at South Bay Ford - and will continue to go to him, because he really understands my needs, concerns, and definitely gets me the best deal possible!
"Great Place To By A Used Car"
We recently bought a mustang from this dealer. the vehicle was as promised the price was very fair. The people that work in the used car area are very kind and patient.Weve also had it in for a regular scheduled service and the service are also has the nicest people. we will return here for sure!
"Bought Through Internet Sales Dept"
When I was ready to lease another Ford, I searched for the best deal online. Found my deal at South Bay Ford Lincoln. Kevin Clyde was my South Bay Ford Internet Salesman. He was great! Low pressure and gave me all the information I asked for, so that when I arrived there was very little left to do. They even fed me at their Bistro for free! I highly recommend South Bay Ford
"Used Vehicle Purchase"
I examined numerous web sites to find the vehicles that met my requirements and that had acceptable prices. I studied numerous dealerships and inspected many vehicles. This dealer had vehicle specifications I needed at an attractive price and location. They were able to answer most of my questions regarding this vehicle. I had to work hard to get the price that beat the other vehicles I was considering. In the negotiation process, they were giving me information about their pricing which I knew was not accurate. They kept telling me this was their lowest price. But I figured this was just one of the unseemly parts of the negotiation process. In the end I got a price which was acceptable. They were professional in their dealings with me.
"Great Sales Experience"
We bought a new F150 from South Bay Ford about 8 months ago - they got exactly the truck we wanted and weve been very happy with it. Also, we have had the opportunity to have some maintenance service done that we are also very happy with.
