"Car Buying And Services"
10-27-2017
I bought my car there the process was very easy and they were very helpful. Then i went back a couple months later to get it serviced and they went above and beyond for me. Great place!
"Thomas Downer"
Watertown Ford is simply the best. Weve been coming here since purchasing a Ford Escape in 2013. The staff is always pleasant and efficient. The wait is never long. Communication and follow up is clear and comes in a timely manner.
"Watertown Ford Service"
Great service. Always met with pleasant greeting. I always wait for my car and never wait that long.facility is always clean and refreshment is always available.the only thing I wish is they had their own inspection bay. I would recommend them to anybody. Buying my car was a very good experience. Salesman very knowledgeble
"Mary Paolillo"
Great service and help with my car! I always bring my car to Ford to keep it up to date and running beautifully.
"Simply Amazing !"
I dont normally write a review and never outside of google or amazon but I just have to get the word out there because of the excellent service here. I recently moved from California and had to have something done with my car the just got here a week ago. The employees here are amazing and of course Shawn! They were very helpful! Its like a warm welcome here in MA! I was worried I will be waiting forever and was looking for a cafe around the area but didnt really have to since the waiting area was amazing as well! Coffee, water, soda, snacks, tv, comfortable chairs and even a massage chair. Better than a cafe!. I didnt wait that long for the service either! I am very happy with the service! Even better than my ford service place in California (yikes!) I am happy I found a good service place for my car!!!
"Love Watertown Ford"
Ive been going to Watertown Ford for 5 years now. I look forward to going in, saying hello to the everyone and quickly getting my car serviced. They are always so nice and accommodating and I wouldnt go anywhere else.
"Excellent Service"
The service at Watertown Ford service center is excelled. I used their drop box for the first time, leaving my keys and the reason for my service visit and they timely fixed the problem with my car, as well as kept my car in their parking lot until I was able to pick it up. The times I have waited in their guest waiting area I found the area to be clean, fully stocked with snacks and there were several magazines as well as a TV for our use.
"Ford Service"
The repair/service center is amazing at Watertown Ford. The staff is super fiiendly, the waiting room is awesome (great snacks!!), and the service is done very quickly! I always know I will be well taken care of at Watertown Ford and would recommend to anyone looking to get service (or even buy a new car!).
"Ford Escape"
My only complaint had to bring it back to fix problem, had my car for 4 days one week 7 days the next week. Realized parts had to be ordered. Everyone was nice and answered all my questions, car rides great now.
"Service"
Got truck right in and serviced it great Great price and customer service
"Job Well Done"
work done well , and on time . would recommend Watertown Ford to everyone
"Great Services And Reasonable Prices"
I have gone to QuickLane since I moved to Massachusetts six years ago. The services it provides to my two Toyotas have been excellent. The manager is honest and focuses on customer needs. Because of their work, my cars are trouble free for a long time.
"Great Service"
I bought my car in January of 2016 from the Watertown Ford dealership and have been having it serviced through their shop since then. Ive only needed a few minor things done like oil changes, tire rotations and fluid checks. Each time I have an extremely positive experience. The staff are helpful and accommodating (allowing me to drop the car off and pick it up when it is convenient for me) and the turnaround time is quick for minor things.
"Replaced Fan Belt"
I brought my car in for a recall and I asked if they could also check on a whirring noise that was coming from under the hood. With in 30 minutes of me dropping off my car, I received a phone call from Dave who said that my car needed a fan belt replaced. They were professional and honest and I was able to get my car back same day.
"Outstanding Service!"
Although I bought my car at a different dealer:; this is my place of service. They provide me with outstanding service. i trust them to keep my car running in top shape. All the staff is very knowledgeable! They make you feel comfortable while waiting by providing snacks, TV and a massage chair I seat on every time I am there. I will continue to buy Ford and service my car there!
"Service"
3 times , been there for service , always satisfied, great job , great service
"Long Wait"
I had to wait for over 3 hours for my regular service on my vehicle. I had one part replaced and found the bag the part came in under my seat later that week--I spent over $200 to repair a single plastic part and they didnt even clean up their trash. The facility was clean and accommodating.
"Checkup For New To Me 2014 Fusion Bot At Wat Ford"
Vehicle was in excellent condition from friend I purchased it from who purchased it from Watertown Ford but can no longer drive. I wanted a check-up and help with settings. Recd excellent, timely help from Danny, who had serviced my other vehicles at another shop when I worked at the Watertown Arsenal many years ago.
"High Quality Service Repair At Watertown Ford"
We purchased our Ford Fusion from Watertown Ford Dealership. The representatives were very respectful, honest, and knowledgeable. Our experience with taking our car there for service repairs was equally as impressive. It was easy to schedule an appointment, and transportation was provided to me after drop off so that I could get to work. The repairs were done quickly and the cost was reasonable. I would highWe purchased our Ford Fusion from Watertown Ford Dealership. The representatives were very respectful, honest, and knowledgeable. Our experience with taking our car there for service repairs was equally as impressive. It was easy to schedule an appointment, and transportation was provided to me after drop off so that I could get to work. The repairs were done quickly and the cost was reasonable. I would highly recommend this dealership to anyone in the market for a new car or needing repairs on an existing car.
"Excellent Service!"
Never had a problem dealing with any kind of issue,excellent service.
"Regular Maintenance"
Fast, thorough service as a drop in directly after work. Very satisfied.
"General Maintenance"
Drove in with no appt on a saturday morning, no problem, got right in. Magnificent
"Always Happy With Service"
Never had a bad experience with Watertown Ford in the 6 years I have been using their facility.
"Watertown Ford Superior Service"
The service experience could not have been nicer, any more professional and timely. I brought our car in for an upgrade and repair and not only was checked in as scheduled but done as promised. More important everything worked to perfection Will return again
"Customer"
We use Watertown Ford for all 4 of our cars. Been going there for years because of the customer service , convenience and quality of repairs.
"Watertown Ford Service Center Does It Right"
I am generally not a fan of service centers, but these guys do it right. People at the checkin desk are friendly and the facilities are great. Clean setup, coffee and snacks with large screen tv. Most importantly I did not receive an up sale and I was out with 30 mins.
"Excellent Service"
Fast, efficient, and pleasant all around. I very much enjoyed the experience with bringing my car here for an oil change and check-up. I plan on coming back in the future for further service!
"Fleet Service"
We have a small fleet (9) Transit Connects and Focuss and we always get appointments promptly and estimates are always accurate.
"I Get Both My F150 And My Escape Serviced Here"
My last 3 vehicles have been Fords and I have had them all serviced at Watertown Ford. I would and have recommended Watertown Ford service.
"Recall"
There was a recall on my car to fix a latch. From scheduling, dropping off car, getting a rental and picking up car service was A+! My car was ready in 3 hours!
"Service Experience"
Fast, simple and the work was done as expected. The car was brought in for a recall item and it was taken care of quickly.
"Ready And Reliable"
Weve bought both of our Escapes from this dealer and they have served us well. The dealers are nice, and the service will go above and beyond to help keep your car on the road.
"Excellent Service"
The facilities are modern and well maintained with many customer amenities. The service staff are knowledgeable and helpful and listen to the customer.
"Fast And Friendly!"
Absolutely the ONLY place to buy a Ford or have your Ford looked after for maintenance or service. Fast, efficient, and friendly service. Does not pressure you to have unnecessary things done to you car. Just do their job and you are on your way with a newly humming vehicle!
"Attentive And Friendly"
I had purchased my 2011 Ford Fusion SEL at Nissan of Newton and was having my car serviced there until they relocated to Norwood. Being close to work Watertown Ford has become my go to from oil changes to recalls to minor repairs needed. They are always extremely friendly and attentive. From the sweet greeter at the door who always offers coffee, snack or beverage and makes you feel like your walking into your grandmothers house to the front desk service agents who dont make you feel like an idiot who knows nothing about cars. Everyone there makes the experience not just painless but enjoyable!
"Courteous And Efficient!"
I took my 2007 Ford Edge in for an oil change and check into a few needed repairs. I knew that the repairs needed would cost me a penny or two, but wasnt sure exactly how much so I used the time my oil change took to look at their Sale Lot down the street from the Service Center. Upon entering the lot we were greeted by a enthusiastic older gentleman on a golf cart, but were not prodded with questions. This made browsing the cars more enjoyable and we took our time as needed. The Service Center reached out in a very timely manner to discuss the repairs and cost and agreed to hold off on the repairs so I had some time to think about trading vehicles. Within a few days I test drive a few vehicles and discussed possible financing with Ford. Eric ensured that someone appraised my Edge while it was at the Service center so I knew what I was working with and was easy to reach via phone and text. I didnt receive cold calls about buying a vehicle, and the whole team helped to make a credit approval work for me to ensure my new payments would be within reach! The only extra phone call I received was a suggestion from Eric to consider a new Focus with less features to get a better credit approval instead of considering of a pre-owned Titanium. While the thought was much appreciated, I just couldnt pass up the Focus I already had my eyes set on. Overall I had a great experience with Watertown Ford and signed for new car and drive it off the lot within a week of my oil change. The choice to go through Watertown Ford was easy, they werent pushy, I wasnt being steered to cars I didnt want, I didnt receive cold calls, they were friendly and worked with me, not against me; not to mention theyre around the corner. I would definitely recommend them!
"Courteous And Efficient!"
I took my 2007 Ford Edge in for an oil change and check into a few needed repairs. I knew that the repairs needed would cost me a penny or two, but wasnt sure exactly how much so I used the time my oil change took to look at their Sale Lot down the street from the Service Center. Upon entering the lot we were greeted by a enthusiastic older gentleman on a golf cart, but were not prodded with questions. This made browsing the cars more enjoyable and we took our time as needed. The Service Center reached out in a very timely manner to discuss the repairs and cost and agreed to hold off on the repairs so I had some time to think about trading vehicles. Within a few days I test drive a few vehicles and discussed possible financing with Ford. Eric ensured that someone appraised my Edge while it was at the Service center so I knew what I was working with and was easy to reach via phone and text. I didnt receive cold calls about buying a vehicle, and the whole team helped to make a credit approval work for me to ensure my new payments would be within reach! The only extra phone call I received was a suggestion from Eric to consider a new Focus with less features to get a better credit approval instead of considering of a pre-owned Titanium. While the thought was much appreciated, I just couldnt pass up the Focus I already had my eyes set on. Overall I had a great experience with Watertown Ford and signed for new car and drive it off the lot within a week of my oil change. The choice to go through Watertown Ford was easy, they werent pushy, I wasnt being steered to cars I didnt want, I didnt receive cold calls, they were friendly and worked with me, not against me; not to mention theyre around the corner. I would definitely recommend them!
"Professional And Honest"
All the crew at Watertown Ford were helpful and knowledgeable. They never just push the issue off the another but are genuinely looking out for your best interest. Thats a rarity today!! Highly recommended for all your Ford needs, new or used, repair or replace...
"Always Helping Me Get Me Back On The Road"
There always in sales and service and tell u thanks and have a smile on there faces. Helpful advice
"Fast, Professional, Reasonable Prices"
Fast, professional service at reasonable prices. They have a great waiting area with snacks and wifi, so thats a win.
"Kathy Mc. From Waltham"
08-15-2017
Watertown Ford is friendly, clean, professional, courteous, and I am now in my 4th Ford vehicle purchased from Watetown Ford. The customer service for all departments is terrific; sales, repair, service. My next car will be purchased @ Watertown Ford.
"Gator"
08-15-2017
Called with front end out of balance the service I received from the minute I called till I walked out the door was excellent . Took the truck on vacation drove like a new truck!!
"Great Experience"
08-15-2017
Friendly and efficient regular service on my Focus.
"Ford Escape Service"
Joe in service was very helpful. I serviced my 2011 Escape there. Check engine light was on and they repaired the problem. The waiting area in service is great.
"Excellent"
08-11-2017
Bought a used Mustang a few months ago. Everyone at the dealership was a pleasure to work with. They made purchasing a car easy. Returned it a few weeks ago for minor checks they notified me about when I purchased the car. They covered everything, nothing out of pocket from me. Would recommend to anyone buying a new Ford, or a pre owned vehicle.
"Scheduled Maintenance"
Consistently professional high quality service. You never get the feeling that they are trying to push unneeded extra services.
"Service"
08-08-2017
I’ve been coming here for 6 years now, their service team is always friendly and great!
"Operations Manger"
08-08-2017
Quick appointment scheduling and repair on time as promised.
"Service"
08-08-2017
I get all my work done at Ford QuickLane and know that I am getting good, quality service.
"Customer"
08-03-2017
I go to quick lane and Shawn the service manager is professional and very good to work with. I know my car is in good hands. Ive had my car serviced here since I purchased it 2 years ago.
