"Lexus"
I bought a Lexus car from Lexus Danvers, Ma and I was dealing with Saena Nikolas . She is an excellent sales person , so professional . I recommend everybody to deal with her !!!
"Retired School Administrator"
Patient, reasonable and made process easy once price was agreed upon. Have used them for service and always happy with work and respect.
"Unsatisfactory Response To Problem"
Last September I brought my 3013 ES350 in to investigate noise problems at certain speeds. The left rear wheel bearing was replaced with no improvement and I was told that I needed new tires which only had 20000 miles on them and still had lots of tread left. I was quoted a non discounted price of $1100 to replace them. I was very disappointed that IRA offered nothing as an incentive since the tires are obviously poor quality and certainly not what I would expect for a "Luxury Car"! My complaints to IRA were also never addressed. Since then the noise has gotten significantly worse and Im planning to get new tires even though they still have only 30000 miles on them with still plenty of tread. I dont plan on being them at IRA since their prices are very high and when it comes to replacing my wifes RX350 in a year or two I can tell you that IRA already has two strikes against them !!!
"Great Service!"
Wow, these guys are superstars when it comes to customer service. Joan Smith, Brendan DeAngelis and Mike Carbone - thanks - you helped me out of a sticky and stressful situation emanating from a simple but costly screw by a well known auto center in Burlington. Heres where you shine - You listened to my concerns! You listened to my frustrations! You empathized with me and in doing so propelled customer service to a higher orbit. I would highly recommend these guys in a heartbeat. By the way Brendan my wife has retracted the divorce papers so all is good on the home front. Keep up the great work!
"Best Service Ever!"
Hats off to my Service Advisor Tyna and my Service Tec Leon Archibald. They made this experience comforting. I have 4 cars from IRA, my daughter has to deal with Northside Lexus in Houston,TX ....so I KNOW when the experience is good versus bad. Too bad she cant experience the IRA difference.
"Test Drivers"
02-16-2017
I made a appointment to test drive Lexus NX200T. The car is good. And the sales give nice discounts.However.due to my mistakes, I tried a car is not I want and another car is too good so that over my budget
"Ethnic Slurs At Ira Lexus In Danvers"
An employee at IRA Lexus in Danvers, Keith Shore, recently made, in writing, ethnic slurs to me personally and against Italian people in general, because I am an Italian woman. I have all of the WRITTEN proof. I brought this to the attention of the management at IRA LEXUS and they have taken no action.
"A Big Thumps Up For Ira Lexus Service"
11-18-2016
Excellent customer service. My NX was delivered in a great shape, washed and clean with full tank, and no more weird noise! Mike was a great help and the gentleman who took me for the road test was very smart. He recognised the source of the noise in a blink. Above all, I was charged $0 for this service!
"Top Notch!"
Hats off to Mike Walsh, Gil Beck and Belo Makhene. Mike provided a no nonsense deal with a clear cut path that no other could provide! Gil Beck was upfront, knowledgable and full of personality! Belo handled the financial aspects and got the job done. Overall a great experience with this dealership and well worth the drive from RI! Will for sure do business with again...
"Great Experience"
My leasing experience was nothing short of exceptional. Gil Beck was my representative and he was very personable and knowledgeable. He listened and placed me in the perfect RX350. Belo was the financial person and was great. Mike was the technical person and explained everything so I could understand. This is my first Lexus and wont be my last!
"Go With Gil! Get Your Dream Car! :)"
03-18-2016
I just purchased my 2013 RX 350 Lexus yesterday on a rainy Monday night, and it was professionally handled by their sales consultant, Gil Beck. Coming in late into a dealership at 8 PM and staying until 10:30 PM at night to make sure my needs were met defined the words "dedication" and "patience" towards their customers. If youre looking for someone who will take care of you and puts in the time as much as you do into the car research, then go with Gil. He is a very relaxed and agreeable salesman that will surely help find you your next vehicle. Gil works hard for you to get you what you want and is willing to go beyond business hours to do so. Obviously, you can say that about a lot of salesmen or women, but it really takes a special person to not make you feel rushed about a big purchase that one makes every decade. Gil is the epitome of ideal customer service and going beyond his requirement. Work with him--you wont regret it.
"Outstanding Customer Service"
03-01-2016
I was recently at Ira Lexus in Danvers and had the good fortune to work with Gil Beck. Gil is a very welcoming and easy person to work with. He is professional and knowledgeable about all aspects of the automobiles he sells as well as the sales process which can be daunting. I felt completely at ease with him and HIGHLY recommend him to you. I ended up deciding not to buy any car at this time, but when the time is right I have no doubt that Gil will get me a great car and a great deal! THANK you Gil!
"A Geart Dealership!"
01-14-2016
We just leased a beautiful obsidian NX200t lexus with Nav from this dealership. Our first choices for a 2016 car were BMWx3, Mercedes GLA, Acura RDX, and Infiniti Qx50. We had several test drives with all these cars and at the end we decided that "BMW is a great car to drive with" but "Lexus is a great car to be in"! The problem is when you are in a Lexus you dont want to step out of the car! Dealerships: We had two Lexus dealerships in mind: one was located in Watertown very close to us and the other Peabody Ira. This was our first experience with Lexus and it seems to me that the Watertown salesman was not very professional! He acted as if they were not in need of another costumer at all and when we wanted to negotiate the price he wasnt enthusiastic! He gave us the impression that he was thinking the car was out of our budget just because we wanted to negotiate the price! What a huge mistake! "Let him think so" I said to myself. I am not a kind of person to throw my money away just to satisfy a dealership arrogant salesman! So at the end we chose Ira Lexus dealership. Our experience at Ira Lexus dealership: The dealership place was small vs other dealerships we had visited, they didnt have any refreshments except for water bottles. They dont take extra money out of your pocket for a car you lease or finance in exchange to give you a free! cup of coffee or organic fruit juice! They are professional sellers! They KNOW HOW TO SELL and they sell damn well! Our salesman was George and the manager we met was Micheal. They both were great. Geroge knew exactly how to treat a costumer. Everything went smoothly and wonderfully well. He was very professional, very polite and friendly at the same time and took a great care of us. He adjusted the price with what we had in mind and we came to an agreement. Let alone, the price he gave us was far more reasonable compare to Watertown dealership. The negotiation went extremely well and we leased our first Lexus the same day despite the fact that we had another appointment with BMW to negotiate for X3 - knowing that the deal George and Micheal offered us was the best we could afford so far. The car was delivered to us on time and it was clean and in a great shape. I strongly recommend this dealership to any one who wants to try the joy of driving a Lexus. Dont let the fact that its far from your town stop you! At least have a visit!
"Outstanding Service"
I recently bought an BMW and had a great experience. From bringing the car down to Manchesters area NH for the test drive up to purchase, with no pressure. Saena Nikolas was really helpful and took time to take care of all our request; outstanding customer service. Thank you!!!
"Great Experiance"
10-26-2015
I recently bought an RCF and had a great experience. The salesman, Elliot Hornig did an amazing job from the start to finish. I called Elliot long before the RCF became available. He stayed in contact with me and called me as soon as the one I wanted, fully loaded blue. The next day i went to IRA and in about an hour, we agreed on a deal. I picked it up a few days later and it was sitting in the main showroom ready to go. It took another hour and I was on my way. Veryn happy. Elliot and the Sales Manager, Willy made the process painless. One year later, my wife bought an ES 350. The same great experiance again! Ive bought over 15 cars in the past thirty five years and this buying Experiance a IRA was the best and Ive become a lifetime supporter! Thanks IRA, Elliot and Willy!
"Ira Sales Manager - Gil Beck ... Wow!"
09-29-2015
I had an amazing customer service experience at IRA Lexus in Danvers, MA that was attributable to the calming, personable style of Gil Beck. Gils took the time understand what I was trying to get out of the transaction and then did a masterful job of presenting options in the Lexus family that could adequately help me hit my goal. Leaving a car buying experience feeling that you connected with a real person that had your interest at heart is uncommon. They say seeing is believing ... so dont take my word for it; stop by and meet Gil for yourself. I believe he will be the tipping point in your decision to go Lexus.
"Great Car And Price "
08-27-2015
I went to BMW, Audi, and Lexus. Best lease price by far. Ask for Saeda....
"Bought A Nx200t"
01-21-2015
Auto purchase was a pleasure. Mark Driscoll was engaging, informed and very helpful.
"My Brand New Nx200t"
01-20-2015
I am happy I can buy the first ever NX200t in IRA Lexus, great experience! Bert assisted a lot. Thanks Bert for all his hard work.
"Car Purchase James"
01-13-2015
got my new car from James who was really helpful and took time to take care of all our request.
"New Vehicle Purchase"
01-13-2015
Rick Kizner, Victor Palmerin and Breno were outstanding. They took care of my needs. This is my 4th Lexus and the staff has always treated me wuth the utmost respect.
"2nd Car With Mark Driscoll And 5th With Dealership"
01-06-2015
As stated above, client since 2002 and will continue to be so. Mark has demonstrated his compassion for the product and for true client satisfaction. Truly appreciate his follow-thru with any questions he doesnt have an immediate answer and his caring and knowledgeable approach to providing me the best experience.
"My New Lexus - Great Consultant, James Brooks"
01-06-2015
Weve had a Lexus for 13 years, and it was time for a new one. I have a busy schedule, and didnt want to be hastled to buy a car. I had a great experience with James Brooks, who never made me feel pressured to buy the car. He was a great consultant who reviewed the pros and cons, and left purchasing the car to me, and my wife. In all the years that weve purchased cars, we have never experienced a salesman who left the decision making up to us, with no pressure. You will be really pleased with his well mannered salesmanship!
"Beb Bought Car From Mark Driscoll"
01-06-2015
Buying process was well faciliated by Mark Driscoll doing an excllent job. In addition Breno Annes did an excellent job in revieing technology of new car, superb knowledge
"Bought A Is250 From Mark Driscoll"
01-06-2015
Dealership is one of the best I have used. Outstanding professional service and attention to detail. Excellent communication made the whole process enjoyable!
"Purchased A Lexus Nx 200t From Mark Driscall"
01-06-2015
Excellent experience. All involved were knowledgeable, answered questions, were courteous. Did not feel pressured. Mark was most helpful.
"Bought Lexus Gx 460 From Mark Driscoll"
01-06-2015
Excellent Experience. Couldnt be any happy with the customer service I recieved from Mark Driscoll
"Great Customer Experience!"
01-06-2015
James Brooks helped me find the perfect car. He is excellent.
"I Had A Great Experience At Ira Lexus Danvers!"
01-06-2015
From the clean show room & cube areas to the friendly service my experience at Ira Lexus in Danvers was 1st class. James Brooks is a great guy. I highly recommened! The guy even offered to pick me up when my new car was ready. Pretty awesome...........
"Recent Lease Of Gs"
12-12-2014
James Brooks was great to work with. He knew the cars very well and was very responsive to a myriad of questions I posed. I am a repeat customer. I would recommend IRA Lexus to my friends and family.
"Lexus Experience"
12-10-2014
Recently leased two new cars and had a very enjoyable and excellent experience. Salesmen James Brooks, Mark Driscoll and Breno Annes, Tech. were not only curteous, but extremely knowledgeable. We will definatley do business again. Very Happy with our purchase. Thank you. Fran and Rich Giardi
"Customer Focus"
12-08-2014
I purchased my Lexus RX350 recently from Ira Lexus. First of all, the internet sales service surpassed all the other companies as the company tries to be transparent with pricing and offer very competitive prices upfront immediately. Kevin who was the internet sales rep was extremely responsive and on the ball and tried so hard to make the process as painless as possible. When I arrived the facility, Gil helped us with the actual purchase process. Gil was very professional and pleasant. I ended up purchasing my vehicle there even though this is the first dealership I visited. I did run into problem with the registration process due to the Thanksgiving holiday and my registration was missed and delayed. There was a bit of frustration as I thought the process should have been handled properly. However, Gil and the team was very professional and was trying very hard to fix the issues for me. They required additional documentation to be signed and was very nice to offer to drive 50+ miles to me to get me to sign the documentation to save me a trip. Even though there was a bit of frustration but at the end the process was handled professionally. I enjoyed working with Gil and Angermayer. They are really good folks to work with and they are very fair. You will enjoy working with them as well.
"My Experience At Ira Lexus"
11-12-2014
Ted provided first class customer service. He was extremely knowledgeable, helpful and has a great sense of humor. We would definately recommend Ted and the dealership to our friends and relatives. Great job Ted!
"My Experience With Ira Lexus"
11-06-2014
Ted Poulos was very helpful & informative he took the time to make sure that i was satisfied & comfortable with the decision to lease the RX350 2015 Thank You Ted, Joyce Potvin
"My Ira Lexus Experience"
11-06-2014
The service was excellent! Ted Poullis, the sales rep went out of his way to accommodate our questions and fully explain everything in detail. The delivery of the car was also ver satisfying as Ted and the information specialist Breno were able to introduce us to all the wonderful features of the car. I would not hesitate to strongly reccommend both these gentleman and the Ira team to my friends for purchasing a Lexus!
"Myexperience At Ira Lexus"
11-03-2014
The team was very helpful and knowledgable with the leasing process. After the purchase, all members of the team spent the time to show me all of the new technology included with the car.
"My Experience With Ira Lexus"
11-03-2014
I began my shopping on the internet and then went out to look at my potential purchases. I quickly found out that what you see online is not always what you see when you arrive at a dealer. I then Arrived at IRA Lexus and was greeted by a courtious and friendly Salesman (Ted Poulas) who was not your typical pressure salesman. He took me to the vehicle I was interseted in and was very friendly and knowledgable. Once we were at the vehicle, I found it in exactly the condition that was advertised. The price was also as advertised. I felt very comfortable negotiating with Ted and once we hit a reasonble price for the both of us I bought the vehicle. But it didnt end there, Ted made sure the car was registered inspected and ready for me to pick up the very next day. I greatly appreciate how Ted and IRA handled everything. I would definately do business here again and will recommend it to friends and Family.
"Great People Make A Great Dealership."
10-29-2014
We drove over 200 miles before reaching IRA Lexus in Danvers Ma. I could tell you about the failed visit to another Lexus dealer we visited 5 hours earlier before arriving in Danvers, but it’s not worth it. What is worth writing about is our tremendous, wonderful visit to IRA of Danvers. Actually, Ted Poulos is IRA Lexus of Danvers to me and my wife. Ted welcomed us to “His†Lexus store the moment we arrived. I say “Hisâ€, because Ted treated us like we were visiting his store. He gave me and my wife a bottle of water and found a comfortable place for us to sit. I think he knew we were tired and needed to catch our breath after a long ride. We were not going to stop but were driving right by. How could we not stop and look. I’m so very glad we did!! Through the whole process Ted helped us with every question we had. He made sure he bought what we asked for. Ted is a man of his word. Ted has an excellent sense of humor and knows how to take care of people, like us, who have been looking for the right car. We have no doubt we’ll be well taken care of now and in the future. Ted introduced us to the Sales Manager, Jose Silva and one of the Finance Managers, Nick Garofalo. Both these men are impeccable mangers and people. They genuinely care about their customers. Both Jose and Nick helped us in ways we didn’t expect with the final sale of the car. Nick helped us find the best financing option for our family. Jose worked hard for Ted. Jose helped Ted provide the exact car we needed at a price we could not walk away from. Not only have we bought a great Lexus car, but we have gained new friends. Ted, Nick and Jose will be friends for a long time. Thank you Lexus of Danvers for helping find a great car but more importantly find great men to work with now and in the future.
"My Experience With Ira Lexus"
10-23-2014
My experience with Ira Lexus was great. Ted provide a very good services and answered all of my questions. I would highly recomend this dealer to family and friends.
"My Ira Lexus Experience"
10-14-2014
My wife and I dropped by in the showroom. We were approached pleasantly. Our needs were asked and answered. The car we were looking for happened to be in stock. Test drive was offered. The deal went through smoothly but quite took a little bit longer. The person who first approached us, Mr. Ted Poulus, was very accommodating, pleasant and nice. The whole experience was worth it. My wife and I are happy with the new car we purchased. The showroom is very presentable. The staff overall is pleasant.
"My Ira Lexus Experience"
10-11-2014
Salesman was very professional and informative. Purchasing experience was pleasant and smooth. Very appreciative to have a vehicle technolgy review before leaving the dealership.
"Ira Lexus"
10-07-2014
This is my first Lexus. I came in not expecting to buy anything. I wasnt pressured; the overall experience was enjoyable!!
"My Experienceat Ira Lexus"
10-04-2014
We found Ted to be very helpful and attentative to our needs. He was a very nice salesperson to work with and stayed in touch with us throughout the whole process.
"Best Dealership"
10-04-2014
Ira Lexus of Danvers is a great dealership. I have dealt with them for 13 years and I have never been disappointed with them. They go above and beyond. They are courteous, friendly and very professional. I just bought a new RX350 and I felt I got a great deal, a great car and awesome service. I had the pleasure of dealing with a great salesman, Gene Porzio. Gene was extremely knowledgeable, very personable and not the least bit pushy. He made buying a new car a pleasant and easy task. I would highly recommend Ira Lexus of Danvers to anyone and I have.
"My Excellent Experience In Ira Lexus"
10-04-2014
We came to buy a used Lexus and was greeted by Ted. He was very helpful to explain all the features of the car we were looking for. We were very happy with the car the service, and bought the car right away.
"My Experience In Ira Lexus"
10-04-2014
It was very pleasant to work together with Ted, very professional, friendly, and honest.
"Great Dealership !"
09-20-2014
I just purchased a Lexus GS350 from Ira Lexus in Danvers ad I could not be more pleased. Michael Walsh, the internet salesperson was honest, clear and prompt with me online, did a great job. Mark Lee , my salesperson also did a very solid job with reasonable negotiation and showing me the values of the car. He knows LEXUS well. The dealership made me feel comfortable as soon as I walked in the door. I do not know yet about the Quality of repairs or how well the service department is but will find out in the future. The only drawback at all and it is minor, is the amount of time it took to get things finalized, I was there about 4 and a half hours but that is what happens at busy dealerships. I had the day off so it really was not a problem but if that were not the case it might have been a bit inconvenient. Overall a very POSITIVE experience though and I LOVE my Lexus and can now see why people rave about their cars. Dan H.
"2012 Honda Civic"
09-20-2014
Great experince here. I would highly recommend the dealership to friends and family. They were very helpful meeting my needs and helping me make the best decision for me. Bert was very nice and I enjoyed working with him and Victor the fianciaes.
"Excellent Staff All Around!"
09-03-2014
My 07 Lexus was in service and I was wondering in the showroom, buying a new car was not on my mind. I met Chuck Festa, a salesmen, and he told me about the new 2015 RX 350. I was so impressed by Chuck and his knowledge of the product, but more so by the man himself. He put no pressure on me at all and was very friendly. Needless to say I came back to IRA Lexus later with my Wife and eventually purchased the vehicle. The experience was that of dealing with a friend not your typical salesmen. The entire staff and process was pleasant and they were and have continued to be very responsive to my requests.
"My Lexus Experience"
09-02-2014
I visited the IRA Lexus to buy a preowned quality vehicle. I believe I did accomplish that with the help of sales person Ted Poulos. I was to pick up the car the next morning. I arrived with the bank check as requested and contacted the insurance agent as requested the transactions were completed in one hour the car had only to get the inspection sticker so that I could leave your dealership. It took hours for that to happen. I was at the dealership at nine in the morning and the sticker was not completed till 1:30 pm. I know I could have gotten the sticker at a gas down the street in 30 minutes. I spent my whole day waiting for something that should have been completed in a short period of time. The service department seems to have a problem.
