Long Beach BMW in Signal Hill, CA

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Buying Process

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"Great Work But Not Exceptional"


User

from Signal Hill, CA

Recommended? Yes

Purchased? No


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Car needed to be serviced due to ongoing coolant leak. This was interesting since we just had the car in a few months back for an engine replacement and replacement of all coolant hoses and a new radiator as suggested by the service manager. Told by the service advisor the expansion coolant tank was cracked and leaking and needed to be replaced at an additional cost. Frustrating because if you are replacing the engine and the main cooling components wouldnt one think to have this replaced at the same time? Well, the tank was replaced but thinking from the outside as a customer this should have been done simultaneously with the engine and radiator. Work done, car runs great, no more coolant leaks - happy family!

"Service"


User

from Los Angeles, California

Recommended? Yes

Purchased? No


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Great customer service . Thanks Tom Service repair price high.

"Great Service."


User

from Long Beach, Ca

Recommended? Yes

Purchased? Yes


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Excellent service every time Ive took my vehicle in for service.

"Great Service All Around"


Long Beach BMW

from Long Beach, CA

Recommended? Yes

Purchased? No

10-27-2017


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James Saunders is a great guy, wonderful attention to detail and honest business all around

Response from Long Beach BMW:

Sean Grider, we are so pleased you enjoyed your visit to Long Beach BMW! We will let James know to keep up the great work, and we look forward to seeing you again! -Your Long Beach BMW Team

"Owner"


Long Beach BMW

from long beach, calif

Recommended? Yes

Purchased? Yes

10-25-2017


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bryan todd vicki and jasmine are the best and the reason why i buy bmw

Response from Long Beach BMW:

Mark Winn, were happy you found our staff to be so supportive during your experience here at Long Beach BMW. Please dont hesitate to reach out to us if anything else comes up! Have a wonderful day!

"Service And Repairs"


User

from Long Beach, CA

Recommended? Yes

Purchased? Yes


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I received great, friendly service and had no worries.

"Bmw X1 Review"


User

from Los Alamitos, California

Recommended? Yes

Purchased? Yes


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Been buying/leasing BMWs from this dealership for more than 20 years. Was buying Mazdas from them before that.

"Efferem Sanchez"


User

from Downey, CA

Recommended? Yes

Purchased? Yes


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I had been to a few BMW Service Departments before this one. This is by far the most professional, efficient, and clean facility I have been to.

"Top Service"


User

from LONG BEACH, CA

Recommended? Yes

Purchased? No


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ALEX IS GREAT AND VERY PROFESSIONAL. I WOULD HIGHLY RECOMMEND THIS DEALER FOR SERVICE.

"Good Deal"


User

from Downey, California

Recommended? Yes

Purchased? Yes


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Very pleasing transaction, the sales person was very helpful and the financial personnel was very clear.

"Bmw Dealer"


User

from Long Beach, CA

Recommended? Yes

Purchased? Yes


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Maintenance is way too expensive. Almost $900 for simple maintenance on my low mileage vehicle with nothing to repair?

"Recall Work Done At Long Beach Bmw"


User

from Manhattan Beach, CA

Recommended? Yes

Purchased? Yes


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I brought my 2011 BMW 530i into Long Beach BMW to replace a fuel pump which is the subject of a recall. I got the appointment quickly at the time and date which was best for me. I left the dealer approximately 25 minutes after I arrived using a loaner provided by the dealer. The repair was done quickly and professionally

"Bmw328d"


User

from Temecula, CA

Recommended? Yes

Purchased? Yes


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It?s was easy and quick to purchase my used BMW. I would recommend them and Ari was very nice to my kids.

"Amazing"


User

from Beverly Hills, Ca

Recommended? Yes

Purchased? No


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Arther Smith and the young lady at the counter, (I don?t know her name, red hair) they were amazing! I brought my little dog and the girl was so good to him and my dog loved her. Art was so nice and professional. Friendly and prompt. Took care of my situation fast and my transaction was easy. I had two tires in my 5 series that I blew, and they didn?t have them in stock so I had to get a loaner till my car was done. And in 2 days, my car was ready. Art even washed it up for me. My car was parked in front and ready for me to pick up. So fast. So professional. So clean. So friendly. So respectful. Thank you guys for making my experience for me and my Little boy toy dog amazing.

"Long Beach Bmw"


Long Beach BMW

from Torrance, Calif

Recommended? Yes

Purchased? Yes

10-03-2017


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Always an enjoyable and pleasant experience, and considerate of my time.

Response from Long Beach BMW:

Timothy Allen, we are so pleased you enjoyed your visit to Long Beach BMW! We sincerely thank you for the positive review, and look forward to seeing you again soon!

"As Always, Excellent!!"


User

from Los Angeles, Ca

Recommended? Yes

Purchased? Yes


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I really like this place, and my advisor was very helpful ??

"Tire Service"


Long Beach BMW

from Long Beach, California

Recommended? Yes

Purchased? Yes

09-28-2017


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Service was fast and easy. Excellent costumer service! I would recommend to anyone owning a BMW. The waiting area is very nice and relaxing. It would be nice if there were cell phone charging stations there. Would make it that much more convenience to still be able to conduct business as I wait. Over all Great Experience! A+A+A+

Response from Long Beach BMW:

Hector Rosas, were so glad that we were able to go above and beyond your expectations at Long Beach BMW! Have a wonderful day and come back to see us anytime!

"3-series Repairs"


Long Beach BMW

from Long Beach, CA

Recommended? Yes

Purchased? Yes

09-28-2017


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Bryan Morgan navigated our repair process very well, and we appreciated his customer service.

Response from Long Beach BMW:

Hi Raymond Mehler, thank you for taking the time to leave a review for us at Long Beach BMW. Were happy we could meet your expectations! We will let Bryan know hes doing a great job! Have a wonderful day and come back anytime!

"Bmw Service"


Long Beach BMW

from Long Beach, CA

Recommended? Yes

Purchased? Yes

09-25-2017


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I am satisfied of their service and very reliable.

Response from Long Beach BMW:

Michael Kells, we are so pleased you enjoyed your visit to Long Beach BMW! We sincerely thank you for the positive review, and look forward to seeing you again soon!

"Review"


User

from VAN NUYS, CA

Recommended? Yes

Purchased? No


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Awesome People. Keep up the good work! I got an error saying, I have to write more than 50 words; so here it goes. If you want a True review of your dealership, Have someone call me. You guys have my email address and my phone number, Good Luck.

"2015 - 325i Xdrive Gt Purchase"


User

from Long Beach, CA

Recommended? Yes

Purchased? Yes


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I have purchased several cars from Long Beach BMW and have had those cars serviced at Long Beach BMW. I am satisfied with the the customer service, buying process, repairs, and the facility. that is why I keep coming back! I want to give thanks to Anthony Moore, Frank Deloache... and the finance manager David they made the purchase and service of my 325i xDrive GT painless.

"Long Beach Bmw:one Of The Best Service Departments"


User

from Los Angeles, CA

Recommended? Yes

Purchased? No


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Art Smith in the service Dept of Long Beach BMW was awesome! The location in Long Beach is bright, airy, clean and quiet. I was able to finish up some work in the lounge while I waited for my car. They have bottled water and a coffee machine for your convenience. Highly recommend this place for service!

"Car Service"


Long Beach BMW

from carson, california

Recommended? Yes

Purchased? Yes

08-24-2017


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great service and the service is very nice and good

Response from Long Beach BMW:

Theresa Bautista, were so glad that we were able to go above and beyond your expectations! We are always more than happy to assist you if anything else comes up. Take care and come back anytime!

"Great Experience"


User

from Costa Mesa, California

Recommended? Yes

Purchased? Yes


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My experience was very good. The salesman provided a high level of service and quality.

"Long Beach Bmw Service Department!!!!"


User

from Long Beach,California

Recommended? No

Purchased? No


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8-16-2017 we took our car 2002 m3 for a diagnose and a change oil if needed.. what they did is they didnt call us they change the freaking oil.and after they told us they need to replace the oil censor and needs to drain the oil again. If these people know what theyre doing they should have too it off first and diagnose instead of changing the oil and draining it.

"Mr. Abarca"


User

from Lakewood, CA

Recommended? Yes

Purchased? Yes


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Execellente customer Service Theo & Peter really work hard to make this possible.

"Service Call"


User

from Los Angeles, CA

Recommended? Yes

Purchased? Yes


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Excellent Service! Prompt and friendly....clean facility with excellent staff

"Dont Waste Time For This Dealer"


User

from fountain valley

Recommended? No

Purchased? No


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This dealer refuses to negotiate price online or phone; they just want to visit in person; that is not the way of business in modern days. They cant beat any ones price; and no sale manager can decide on the price. Waste time.

"Car Service"


User

from Long Beach, CAlifornia

Recommended? Yes

Purchased? No


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Overall service was excellent. The facility was exceptional.

"Our First Bmw!"


User

from Huntington Beach, CA

Recommended? Yes

Purchased? Yes


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We are extremely happy with our recent purchase of a pre-owned X3 from Long Beach BMW. Alan Atighi was a great sales professional who helped us look at a few different options and not once pressuring us into a sale. Thank you, Alan and the whole Long Beach BMW? team for helping us find our car!

"Long Beach Bmw Service."


User

from Long Beach, CA

Recommended? Yes

Purchased? Yes


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Smooth from begonning to end. I really think the aytention and service I get here is better than i have received elsewhere, ever.

"First Impression"


User

from Long Beach, Ca

Recommended? Yes

Purchased? No


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This is my first time using Long Beach BMW. The experience was amazing! My Service rep, Mr. Smith, was very knowledgeable, and took his time explaining everything to a new BMW owner. This job included a warranty item and recall repair.

"Very Satisfied"


Long Beach BMW

from Los Angeles, CA

Recommended? Yes

Purchased? No

07-29-2017


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Great facility, great service and repairs. Very satisfied!

Response from Long Beach BMW:

Josh Tamer, were so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

"Best Service"


User

from Lakewood, CA

Recommended? Yes

Purchased? Yes


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Service department are great. They are knowlegable and no hidden cost

"Bmw X1"


User

from Lakewood, CA

Recommended? Yes

Purchased? Yes


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Overall, a good deal. I like the efficiency to buy the car, and the personalized service.

"Long Beach Service Department"


User

from Long Beach, ca

Recommended? No

Purchased? No


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Everything they make it seems that me. Thomas from service department doesnt know what hes doing.last time they repaired a leak paid like 1800 then the following month he said the oils pan was leaking good thing I reminded him it might be the residue of the one they repaired next they said the leak from My ac is coming from the condenser we change it spent a lot again then last week we took the car he said ac seems to have a leak!!! This guy is either doesnt know what hes doing or just trying to make something get fixed

"Anthony Moor"


User

from Rancho Palos Verdes, CA

Recommended? Yes

Purchased? Yes


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Anthony is my family service adviser for over 15 years. He is very knowledgeable, honest, and accommodating.

"Superior Service"


User

from Long Beach, CA

Recommended? Yes

Purchased? No


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I had service done on my BMW. The service department does a great job providing superior service to their customers. Very nice loaner cars are available and very appreciated.

"Long Beach Bmw Is My Go To Dealership."


User

from Long Beach, CA

Recommended? Yes

Purchased? No


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Alex Viray has always taken great care of us when our X5 is being serviced. He goes above and beyond what is expected.

"Elbert @long Beach Bmw Is The Man To See For A Bmw"


User

from Fullerton, CA

Recommended? Yes

Purchased? Yes


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Elbert was awesome. He was very helpful and not pushy at all. My wife and I stopped by to check out a 535i and although he answered all of our questions, we were not ready to pull the trigger. He was very understanding and left the door open for future questions. We shopped around for another week and ended up coming back to Elbert. We are now the proud owners of a pristine 535i. Thanks to Elbert and the rest of the team at Long Beach BMW.

"Bmw 335 Diesel"


User

from Long Beach, CA

Recommended? Yes

Purchased? Yes


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Great job on a not too common car. Extensive work and warranty was used.

"Mr. Kevin P. Wilson"


User

from Huntington Beach, CA

Recommended? Yes

Purchased? Yes


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This is the 3rd car I have purchased or Leased from Long Beach BMW. I cannot express my satisfaction with the whole experience with nothing more than fantastic. I will return again in 2 to 3 years for another satisfying experience.

"Long Beach Bmw- Great Customer Service"


User

from Redlands, CA

Recommended? Yes

Purchased? No


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Personal attention to detail, efficient service, and return to get me on my way!

"Repair"


User

from Long Beach, CA

Recommended? Yes

Purchased? No


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The advisor is nice and is willing to provide assistance. I will recommend this advisor to other people.

"Service Experience"


User

from Long Beach, CA

Recommended? Yes

Purchased? Yes


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Always a pleasant experience having my car serviced at Long Beach BMW. Beautiful facility and the best coffee in the car business. The shuttle service was excellent and my car was ready on schedule.

"Review Of Recent Service"


User

from Downey, CA

Recommended? Yes

Purchased? Yes


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Everyone is very nice. Wish they would air more than FOX News on the television in the waiting room

"Service For Left Turn Signal"


User

from Long Beach, CA

Recommended? Yes

Purchased? No


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Art was very helpful! He showed me the process and reassured everything will be finished by the end of the day. I was provided with coffee and water while I waited for the shuttle. Once my car was done Art texted me stating that I can get picked up if needed. 5 star customer service. Hes great!

"Mr. Parris"


Long Beach BMW

from Long beach, CA

Recommended? Yes

Purchased? No

06-22-2017


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My service Guy Brian was very helpful like usual plus I kept my loaner car a couple extra days because of Fathers Day I was gone with the family. I came back and they were more than understanding with everything.

Response from Long Beach BMW:

Hi Arthur, We sincerely appreciate you taking time out of your day to review us! We look forward to doing business with you again soon and hope you have a wonderful day! -Your Long Beach BMW team

"2013 535 Ac Trouble"


Long Beach BMW

from Whittier,CA

Recommended? Yes

Purchased? Yes

06-22-2017


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Dropped off my CPO car because the AC went out. They provided a loaner(with advance notice). Replaced the condenser $50 deductible. Everyone was helpful when I dropped it off on a Friday afternoon, they were very busy.

Response from Long Beach BMW:

Hi Feliciano, We sincerely appreciate you taking time out of your day to review us! Thank you for commenting on the excellent service you received and we look forward to seeing you next time! -Your Long Beach BMW team

"Bmw 340gt"


User

from Long Beach, California

Recommended? No

Purchased? Yes


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a bit painful, still did not received my plate, I have traded my Nissan when purchasing the BMW and Nissan is chasing me for payment, so I will have to go again next Saturday to see if I can fix all the issues

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