"Best Best"
everyone is nice and service is fast.veeeeery much.
"Happy Customer!"
Since my arrival the Ford team treated me with respect and courtesy. Made my experience feel special.
"Kia Soul"
Miguel is an amazing service advisor. He always provides the best service in regards to my vehicles. I am very appreciative of all the hard work and assistance he has provided over the years! Thanks Miguel!
"Good Repair Service"
Repairs to my car took a bit longer than expected, but Service Dept. always kept me informed of progress.
"Tune Up"
Always take my car To Ford Of Montebello For my Tune UPS and any other repairs Everyone there is very professional and polite
"Great Customer Service For The Most Part."
Ive been a long time customer at Ford of Montebello and I am thankful for their customer service. Jose from sales was very friendly and helpful in my decision to trade in my car for a new one. He wasnt pushy at all and I think thats where he stood out from other sales people that hound you and hover over you while you look for the car you want. Sam Munoz from finance was great as well. I met Sam when he was in sales and I see why he has quickly moved up the ranks at Ford of Montebello. He takes pride in his work and makes sure his customers are happy. Genevieve, however, is a very different story. She was very welcoming and friendly at first while she was doing my paperwork. We spoke about the inventory, your dealership, the smart desk that all the paperwork was shown in, her recent hiring at Ford of Montebello, my jobs and the car being leased. She offered me packages that included the alarm, wear and tear package and maintenance package. She explained to me what was included in the packages. I politely declined and she said I had to choose a package. At that point I was getting irritated and she was getting mad so I told her that Ive leased/purchased cars from Ford of Montebello for about 8 years now and I had never had to purchase a package. She pretty much threw it at my face that I did buy packages for my cars because I had the Extended Warranty and GAP Insurance on the 2015 Ford Mustang GT. I told her I did have those packages because you cant compare a purchase with a lease. Long story short, I told her I only wanted the alarm and after that she became very irate and kept messing up the paperwork. She was pushing those packages on me like her life depended on them and what infuriated me was that she told me I had to choose a package. Im not new to buying or leasing cars and if I werent loyal to Sam and Ford of Montebello, I would have walked out simply because of her attitude and her lying to me that I needed to get a package. To think that she uses the same tactics on new customers or customers that dont know they can decline those packages, baffles me. I am giving your dealership five stars and I will highly recommend your dealership because I know that Genevieve does not represent your finest employees and she is not a reflection of what a good sales person should be.
"Excellent Service Department"
08-18-2017
Every Ford service department should follow their lead.
"Service"
08-17-2017
Great, friendly, on a timely matter..................
"Service"
Great, friendly, on a timely matter..................
"Service"
Great, friendly, on a timely matter..................
"Survey"
08-09-2017
I just dont like waiting so long for someone to check the car in when we come for services.
"Compredor"
Ase aproximadamente quince dÃas compre un vehÃculo usado y solamente me entregaron una llave cuando. Es vendedor dijo que eran dos llaves. Ya fui varias veses y puras escusas y no me dan ninguna llave. Asà es como tratan a los clientes que decepción y que coraje
"Service Dept."
Service was very efficient. I was in and out in less than a hour and a half.
"Service"
06-02-2017
Good service! Good attention! Good people!Quick service!
"Thank You For The Outstanding Service!"
Thank you. The service at Ford of Montebello is the best!!!
"Great Work"
05-17-2017
Miguel did a great job of getting my truck in and out as fast as possible.
"Bad Service "
Worst dealer ever will never go back I use it as an emergency my new f150 overheated I had to towed to then cause it was the closest dealer I couldnt get a loaner car they had my truck for a week an a half and did nothing to it stay away from this Montebello ford
"Great Service"
08-24-2015
totally happy no place better to get service done service and sales staff great
"Car Maintenance "
06-12-2015
Very satisfied with my service at ford!! Love the friendliness of the Employees there.
"Great Service Dept Ask For Miguel"
05-19-2015
The staff was very helpful. Miguel was very helpful and informative as always. He told me my service was about an hour to an hour and a half. The service department came in under an hour. I was very happy with my visit. Thank You very much Mel Rocha Jr.
"Good Service"
05-18-2015
Service advisor very knowledgeable and very informative
"Great Customer Service"
05-18-2015
I leased a 2015 mustang, Saul (sales rep ) was very professional and did nothing but help me get where i wanted my payments to be.
"Can Maintenance"
05-12-2015
Staff is friendly and helpful. They serviced my car without any problems.
"Great"
05-13-2015
I went in to get an oil change and they attended me as soon as I got there! even tho I was late to my appointment, they helped me out the same day. It was fast and easy the person that helped me was able to explain what work he was going to do and it was explain very clear for no surprises or extra charge. He gave me an estimated time and it happens to be a lot faster service then expected. When I was ready to pay, they were able to find some credit I had in their system with no problem, I just needed to show them an email regarding the additional credit I had there. When waiting the chair were clean and the TV was at the right volume. They offered a ride from their shuttle, even tho my house is pretty far from this location. As well as coffee with everything else sugar, cups, straws, etc! I have been coming here since I got my car and they have been really helpful nothing to complain about. While waiting I was looking at the cars and I wasnt pushed into buying a car or upgrading my current one they answer all my questions I had if I would wanted to upgrade they even offer to test drive it. The whole facility was clean and organize from the sales floor the restroom, even the paperwork in the cash registers were organized. Ones I payed the provided me with the recipt and I was explain everything that was done to the car ones more and as well of the condition of the car I and in the future the would be able to help out with any repairs. It didnt take long to get my car from the pick up section and they protected my seats so they wont get dirty with plastic covers to prevent any oil and such to stain my car.
"Great Service"
05-12-2015
Staff was very helpful. Just wish they had have me a better deal and lower car payment.
"Great Service"
05-07-2015
Awsome service expectations are always met And car is always washed with service
"Great Service"
05-06-2015
It was a very nice experience as always nice facilities an clean dealer
"Great Service "
05-07-2015
Miguel was great he took me in right away. Was very courteous and fast.
"Great Job!"
05-06-2015
My service advisor Miguel is always so professional and helpful!!! Will always be back because of him!
"Great Service"
05-05-2015
2015 Mustang 5.0 Great service. Treated me and my husband with respect and took us seriously because were a young couple. Every staff greated us very well. Saul thank you for taking our business. We greatly appreciate it.
"Great Service!"
05-04-2015
My repairs were handled by the service representative,Rudy. He was professional and personable: When I arrived, I waited by my car. When he saw me, he approached me right away and asked if I had been helped yet--he respected my time by processing my service request quickly. He called me when my vehicle was done.
"Service"
05-01-2015
The service was great. I had my transmission fixed on my transit and it feels like it is running better than when it was new.
"Love This Place!!"
04-30-2015
I love going to this dealership because everyone is friendly and they treat me like family!!! I will take my car here for the rest of my life!!!
"Good Service, Nice People"
04-29-2015
nice people, good service, every time when I get oil change, they always check all over my car, and make sure everything is ok. I would love to deal with this ford dealer again.
"Quick, Efficient Service."
04-28-2015
Nice staff. Quick service. Helped with setting me up with a rental car. Problem was fixed the same day.
"Great Service"
04-29-2015
I leased a 2015 ford Mustang.Kenny from Internet Sales assisted me and was very knowledgeable and met my needs. I will definitely tell all my family and friends to contact Kenny when purchasing their new vehicle.
"Always Happy With Ford Of Montebello"
04-28-2015
Like always for many years now I am very happy with the way I am treated by all depts there at Ford of Montebello
"Excelente Servicio "
04-28-2015
I am very happy because i hace a problem with my previos car and Ford of montebello deal with everything thank you
"Car Servicing Due To Low Oil Life "
04-28-2015
Michael was wonderful! Not only did he attend to my car needs but he was funny and very "PROFESSIONAL"! This is very important when dealing with people... He made my experience at Ford pleasurable. Keep up the great work Michael!!!
"Very Happy With Service"
04-22-2015
I purchased there last October a C-Max Hybrid and am very happy with my car. I did take it in for service. The radio did not want to turn off at all nor did it allow me to change stations. But I as assisted by Frank in service and he got my car fixed. I took a couple of days but Frank would call me everyday to keep me updated for which I am very grateful for. the Problem was fixed and am very very happy with the service and attention I received from Frank. Thank You
"Extremely Satisfied Customer"
04-21-2015
I purchase a 2015 Mustang my service was completely wonderful everybody in the staff were great I was completely satisfied with my purchase just pure excellence from this group of people they really do care for the customers
"Extraordinary Service"
04-22-2015
Staff was great and took care of all our needs. thank you so much. we will be back soon.
"I Have No Title"
04-22-2015
My salesman Saul was excellent in every way and would recommend him to all others. Thank him for me when you see him. Steve Aguilar
"Emma Sabido - Customer"
04-22-2015
We were able to purchase 2 vehicles in one setting because your staff were very helpful, patient and very accommodating. They really helped us to be able to meet our needs. Pleasing personalities and clearly explained to us what we dont understand. Thanks to them. Ford Explorer is an excellent car which we were surprised with the new features and the navigation system which we really have no knowledge and also the phone connection. Now we can brag to our grandchildren what we have learned. The first time we used the aircon it came out to be a heater so we turn it off. We read the manual while we were driving and finally found the right instruction. What an experience. Ford Escape this is really a big surprise to us driving without a key??? and backing up is very helpful with the screen infront of us but being not use to it, we still look back to make sure we dont bump any thing. At this age of ours we are very happy that we were able to drive a modern cars with all the new gadgets. new electronic device. Thanks to the Ford manufacturers and mechanics. Our big question is "if something happens with the electronics can we get out of the car safe??? To sum it all we are very happy to choose the right cars for us it was excellent as expected. Thanks again to the helpfulness of your staff.
"Great Customer Services"
04-17-2015
Everyone at Montebello Ford deserves a huge thank you Speacially Miguel Gonzalez he always greet me with such a great attitude and friendly smile Everyone makes me feel like a valued customer. All work done so far has been outstanding from montebello Ford and we are very happy with the service.Each time we bring in one of the cars the work is complested in a reasonable length of time, the price is very good and we are thanked for doing business with montebello Ford. I will always do business with montebello Ford in the future as Montebello Ford makes me feel special for doing business with them. Dont change any of your business practices Speacially your num#1 advisor Miguel Gonzalez Your dealership is as close to perfect as any car dealership can get.
"Great Service"
04-16-2015
Very friendly always willing to help me with any problem or questions I might have. Fast and Friendly service
"Great Services"
04-15-2015
Great services not too long of a wait for oil change and smog.
"Purchased A Ford Explorer "
04-15-2015
Purchased a Ford Explorer 2015,service was GREAT...staff we dealt with were awesome!
"Happy Wife & Happy Life"
04-13-2015
Well my wife & I where just going to Montebello Ford to buy a part tail light assembly for my old explore. She wanted to take a look at the new explores & Saul was there to help us, & he took his time to take us to the there wharehouse to show us more different fords explores makes & models, & well it turns out that the ford that we drove to the site was the one we purchase. Saul was a great sales man did not put any pressure on you to buy. He was straight forward & listen to what we had to say & afford. Thank you
"Genuine Deal"
04-08-2015
Bought a Ford Mustang 2015. The sales agent Ken was very supportive and straight forward. No tricks, no sales pitch.. Only business.
