"Worst Customer Service Ever!!!! Will Not Be Back!!"
This has by far been the worst experience dealing with a Chrysler dealership. The staff is very rude, put me through all types of problems trying to get a light fixed that they "so called " fixed less than a year ago and then boom it happens again and now I have to pay for labor for something they clearly did not properly fixed. They also tried to charge me for service before they completed the service because I told them I wanted a second opinion and since they ordered the part were afraid I wouldnt come back.. Anybody knows you dont pay for service until its complete!!! Asked the lady to have the driver pick me up as I am without a car and she proceeds to ask well how far are you and where do you live? Well maam I believe you have it on the service order and what does t matter you have my car and I dont have a way to pick it up oh by the way your driver dropped me off at my home just a day prior. The new service manager is very unfriendly ad when I brought my car and told him clearly that something was wrong with the electrical part in the heater he says there is a diagnostic fee for us figuring out whats wrong with it. REALLY I just told you what it was and it was clear but your gonna charge me to mess with the buttons and tell me the same thing I just told you.. as I stated definitely will not be back to this dealer NEVER EVER AGAIN!!!!!!!!
"Nancy"
Purchased a used car with extended warranty. Airbag light has been on and got it checked out. Was told the wiring was tampered with and warranty wont cover it. I altered NOTHING! Over $1000 to fix. They sold the vehicle to me with modifications unbeknownst to me. I then had to pay $118 for them to tell me it wasnt covered. Never will I return there. Bought 2 cars there and will NOT be back.
"E J Hightower Was Awesome!"
5 stars for everything! EJ took care of everything. Couldnt have asked for better service!
"Wonderful Caring People "
Diane is a wonderful person that goes out of her way to help fix whatever is wrong. Everyone was so nice and sweet.
"The Best Car Buying Experience I Have Ever Had!!!"
My salesperson knew the product and was able to answer all of my questions. The entire team was GREAT!!! I have been singing the praises of the dealership to anyone who will listen!!!
"Bought Wrangler"
Charles was great. He knew what exactly what we wanted. He kept his eye out for it and made sure we got what we wanted.
"Great Service Department "
Friendly Service staff, knowledgable and patient. Always take time to listen and answer questions. They try hard to make your visit a pleasant experience.
"Car Buying"
NOTHING SPECAIL, WE JUST WALK IN AND BOUGHT IT AND THEN WE WERE TOLD TO PICK IT UP THE NEXT DAY SOMETHING FUNNY ABOUT THAT
"Completely Satisfied"
i placed a factory order for a Ram 2500 ProMaster. Everything went smooth and as expected, My salesperson, Calvin kept me informed about the progress of my vehicle every step of the way...Thanks again!
" Friendly Salesman, Excellent Explanations"
Very nice, friendly sales associate.Over and above the attitude of the sales person at a different dealership. Also quick process. Free coffee a plus for me.
"Great Service Clean Facilities"
My salesperson Kathy Mckinney was very knowledgeable and helpful in helping me making a decision on what vehicle I was going to buy.
"Super Salesman "
Salesman Rich understood what I was looking for and knew all about the vehicle. The facility was clean and well staffed.
" Great Service, Clean Facility "
Met the appointment time on time, addressed all issues with our vehicles, a clean and pleasant facility. Will use again.
"The Dealership And Me"
Mr.Calvin Reed acted in a respectable way, he was kind and caring. very patience, very friendly, no sugar coating if I must say, not leaving you puzzle, very polite, greet you with a smile, talk with good english, and good hospitality. ,Mr.Calvin Reed acted in a respectable way, he was kind and caring. very patience, very friendly, no sugar coating if I must say, not leaving you puzzle, very polite, greet you with a smile, talk with good english, and good hospitality.
"Excellent Service"
Matt was very knowledgeable about the vehicle. He answered all the questions I had. He was a lot better than the previous Dodge salesman I spoke with.
"Charger Hellcat Delivered"
Internet sale that could not have been easier. Paul Wilmoth and Angela Blair were a treat to work with. Kept me informed and got things organized. Paul picked me up from the airport on his day off and delivered me to the dealership where everything was ready to go. Mike Crook walked me thru the vehicle and Terry made the paperwork a breeze. Seems hard to go wrong with this bunch. Vehicle prep was outstanding...full tank of gas and we were on our way home.
"Great Service"
The salesman was very personable and friendly. We test drove several different trucks and he made sure we got exactly what we wanted.
"Grreat Service"
Friendly and knowledgeable sales person that got me the deal I wanted at a price I was able to Pay.
"2015 Dodge Ram 1500"
Very helpful. Gave me a great deal and great trade in value. Assisted me through the buying process making sure that everything was done to my liking
" Clean And Refreshing"
Attentive to customers. Patient well verse in cars and selection made process easy no pressure to buy car sense of humor
"Super Sales Experience"
I was treated with respect and constantly asked if I needed anything. My sales rep. E. J. Hightower was great!
"Excellant Sales Experience!"
I was treated with nothing but respect from the sales staff,the finance manager and the dealerships sales manager. The sales manager took time to talk to me and explain my agreement before I signed any paperwork.Excellent customer Service. I highly recommend Thompson on North point blvd.
"Wonderful Service. Knowledged With The Industry."
knowledge of the industry and vehicles. friendly and efficient. I got what I wanted-and was out the door [new tags,registration,and insurance].
"Excellent Service, Friendly And Helpful Managers"
Friendliness and helpfulness of managers, confidence that the work will be done correctly. I was very pleased that I could have a ride to my home and back again when the work was done. This was a huge help!
"Great Service And Helpful Salesman"
Everyone was so nice and Phillip Buscemi was great. I didnt want to buy a car, my husband insisted. I am so glad, as the entire experience was flawless. thank you one and all for that.
"Bill N."
The entire staff was very kind and professional. Everyone took time to ensure my questions were answered and addressed my needs.
"Great Service"
I was impressed with all the changes in the service department. Even though they were backed up I was out right away. The woman that took my info was amazing. She was new there but she was great. Courtios helpful and did all to make me comfortable.
"Great Service"
Our sales person was excellent. He was very knowledgeable and took great care of us. He made sure everything was taken care.
"Amazing Service "
Kevin made it easy to do the trade in and buy brand new vehicle this is the second car in a year and we will be back again
"Excellent Service And Friendly Environment. "
Matt was a pleasure to work with. He wasnt pushy and took the time to listen to everything I had to say before recommending a vehicle. I am very pleased with my experience as well as my purchase. I would recommend him/Thompson to anyone interested in a great car buying experience.
"No Hassle Buying"
The whole process took all of an hour and a half. My salesman was Rich. He understood that my time was valuable so there was not a lot of haggling, not the usual 3-4 trips to the sales manager before coming to an agreement. He listened to my financial needs and did not try to squeeze every last dollar out of me. The whole process took about an hour and a half from looking at the vehicle, discussing the price/terms, signing the papers, taking delivery and driving off. It would have taken an hour or an hour and 15 minutes had I not had to wait for the final detailing, filling the tank etc.
"Very Nice Sales People"
Knowledgeable sales people, finance was painless. Worth the hour ride, dealers closer to me were not able to get the car I wanted.
"Outstanding Service"
both jim&mike were out standing inhelping me to get repairs and on the road again best service i erer had any where
"Wish All Car Buying Was This Easy!"
Everything from start to finish was great. Even after my purchase they have made sure I was happy. I would buy another vehicle from them in a heartbeat.
"Clean And Comfortable Service Area"
your service manager Jim is always a pleasure to deal with he is very helpful and an asset to your business.Also the tech Tommy Maeby was very professional and thorough.
"Great Service"
The car salesman was very professional. He met and understood my car needs. He made me feel welcome and comfortable.
"Great Service"
My experience was nice and fast and great service! The sale person Calvin Reed was a big help! Thank you for your help!
"Great Service And Clean Facility"
Very polite, courteous and get the job done. I can only say that I was very please with the service received.
"Fantastic!!"
I went there very discouraged about my car and was told not to worry. I told the salesman that I could not buy a car because my car was in my wifes name and we are now separated. When we finished, I left with a new car and my wife signed off on the old one!
"Always Great Service!"
This dealership has always treated me fairly. Has never had me do repairs that were questionable. I like the oil change offer and have bought it several times. Your front desk service advisers are top-of-the-line!
"Thompson Dodge Service"
Excellent staff! Quick, convenient service! Always a pleasure to work with! Ron and his staff are great! We will be back.
"Dave Gillen"
Matt Lepke is the BEST !!! He worked things out for us before we came into the dealership and had things all worked out. Thanks too to the finance crew who were looking out for our best interests throughout the deal, we got a great rate and are very pleased. This is my 8 purchase from Thompson, 6 of my own and 2 referrals who are equally happy as well. THANK YOU THOMPSON, THANK YOU MATT LEPKE !!!!
"Great Sales Experience"
Mr. Hightower was a pleasure and he listened to me and was very fast at get the process completed. He is an asset to Thompson.
"A Clean Facility With A Very Friendly Staff."
After checking with another dealer, I was offered a fair deal on my trade in and my salesperson Phiilip Buscemi made the deal happen.
"Great Service"
Repairs were made in a timely manner. Waiting room was clean and comfortable. Service personal were friendly and knowledgeable. Repairs were done right the first time.
"Thompson Great"
Our sales representative at the Dundalk location on north point road Josh S. was great. He answered all of our questions and worked hard to get us the best deal. Josh was very professional. Also, one of the managers, Bo was great also. Will definitely spread the word about this dealership and will return.
"Great Experience"
The staff was friendly and knowledgeable. I would highly recommend this dealership. I actually drove out of my way to purchase my new vehicle from them because of their reputation.
"Great Staff Positive Car Buying Experience"
The staff was knowledgeable and very pleasant. The deal was already made with figures and paper was pretty much drawn by the time Iade it to the location.
"Great Service"
My experience with Thompson was welcoming and wonderful to say the least. I wasn’t badgered into buying anything when walking in and I was actually shown everything about the vehicle I was looking into/wanted. I looked at a few different dealerships before going to Thompson and they just wanted me to get in the car, test drive it, then buy it. I wasnt shown how everything works and where everything was in the vehicle. Kathy was so pleasant, informative and didn’t make me feel like I was just bag of $$ walking into the place. She knew a lot about the vehicle and even helped me set my Bluetooth up after I had bought it. She also followed up with me a few weeks later to make sure I still loved everything which made me feel really good about the whole experience that Thompson actually does care about their customers. I would buy another vehicle in the future from them.
"Robert Schoch"
My family and I drove 1.5 hours to the dealership on a rain soaked day. We were greeted by Kathy McKinney which we had an appointment with. She very was helpful and knowledgeable with everything. Although it was a busy day in the dealership, we felt very comfortable and not under any pressure like with most dealership experiences that we have had in the past. It was well worth the drive for our purchasing experience. If we were to purchase in the future this will be our first stop.
