"Best Car Buying Experience In A Loooong Time."

10-16-2017

We almost bought a used Maserati at another dealer, but didnt primarily due to the trade value of our car. We saw another car very similar on line at Hoffman and drove almost 2 hours to see it. We dealt with Edward who was extremely professional and courteous. I had my facts at hand and said Im very interested if we can make a deal happen. It was a very short and direct process. He came back with an offer that exceeded anything else we found. We both said that lets not waste time and avoid the typical used car negotiations. He did it. We picked up,the car today and every items I requested to be done was DONE? A GREAT EXPERIENCE AND EVERY DETAIL WAS DONE TO PERFECTION. When I ready for another car, this is the first place Im going.

"Excellent Service Given To Me Time And Time Again"

The service I get from Athena and the entire service department time and time again is excellent, best in class. I highly recommend Athena and her team. They are courteous, very accommodating, and the best at what they do.

"Great Experience!"

07-20-2017

Worked with Jonny Albano and he was great. Taught me a lot throughout the purchase process which I needed. Cared more about what was financially right for me then what was more beneficial for the sale. Stellar service from everyone there. Really spent the time to make it work. Not to mention the Audi inventory they have is impressive to say the least. Definitely come here if youre ready to make the step into the world of Audi.

"Review"

06-27-2017

I was Very pleased with my visit with you guys I had the pleasure of being helped by Sylvester Evans very helpful and polite guy and he helped me decide which car I wanted!

"Exceptional Purchase Experience"

04-24-2017

Sales associate Mark Natter provided exceptional purchase experience

"No Good"

an factory recall engine rebuild done 9 months ago, power hasnt been the same alternator and belts making rattling noise. Went in for an oil change asked than to check out these issues told me it would be $120 to look into work thats supposed to be warranteed for a year. They told me the alternator and belt sounded perfect. I checked for the noise and it was magically gone..cool. 1 day later the noise comes back 2 days later my alternator pulley snaps and shreds my belt. Either they were highly incompetent in the inspection or did something quick and shady to stop the noise, either way Ive lost complete confidence in dealership "expertise". Highly overpriced and incompetent.

"Great Purchase Experience!"

01-27-2017

We are out of state buyers (from Virginia) that just purchased a 2014 QT TDI from Hoffman Audi. Hoffman had the car we were looking for and Stacey Violette at Hoffman made the purchase process flawless and a pleasure...thank you Stacey! While we are not located near Hoffman we would absolutely purchase from them again and we highly recommend Stacey and Hoffman to out of state (or in state) buyers looking for a great Audi!

"Great Purchase Experience"

12-13-2016

We just took home a new Q7 from Hoffman Audi. Andrew Henderson was an absolute pleasure to work with, answering all of our questions promptly and thoroughly throughout the evaluation and purchase process. Its more than just a great vehicle at a great price; we found a sales consultant and a dealership we highly recommend to our friends, family, and colleagues.

"Low Pressure/no Hassle"

Our sales experience with Steve was exceptional. He provided a great overview of the car and input to other options we considered. Steve and the sales manager, Dani, worked with us and provided a good deal. I would definitely recommend Hoffman and specifically Steve Steller to anyone considering an Audi.

"Thanks To Adrian Hester Of Hoffman Audi"

Much thanks to Mr. Adrian Hester of Hoffman Audi, a total professional and a gentleman who navigated me thru what use to be complex from my experience of buying a car, to selecting a beautiful & spectacular black Audio Q7 in about 35min. He made it look easy and I was very comfortable with the choice. Bearing in mind I was just stopping by to take a pick and go to Acura of Berlin. Thanks Adrian, truely appreciate all that you did for me. I will send customers your in no to distant time. ~Henry Umeana

"Disappointed"

I purchased a 2015 Q5 back in March 2016. I was very pleased with Hoffman then. This past Sunday my husband was going to put on the snow tires and noticed that we did not have a tool kit in the car. I immediately called the sales rep I dealt with and being Sunday I had to leave a message. My husband called the sales manager and left a message for him to contact us. No return calls. End result I called Audi Care for help on Monday. Right after my discussion with Audi Care my husband and I received calls from the sales manager apologizing and said they would get a kit right out to me. Well its now Thursday evening and no kit. Still waiting. if I get a flat Im totally dead in the water.

"They Won A Customer For Life"

Im a very tough customer always having my guard up and ready to walk out if a car dealer starts playing games but this place was fantastic. I visited 6 other Audi dealerships prior to making this purchase but this place was completely different. Everyone was courteous and smiling and the salesman and manager were straightforward and clear. They treated me well with a fair deal and I felt very comfortable. I was even suprised at times of the high level of service and honesty. If you go, see Ron Palladino.

"Awesome"

Great service and awesome vehicle!!! Ron Palladino was friendly, honest and professional. Love my Q5 fun to drive! Ron you were great, thank you.....

"Best Experience"

I had the pleasure of working with Sylvester Evans at the Hoffman Audi in East Hartford. The professionalism, personality, knowledge and overall expertise was unmatched by anyone I have dealt with in the past. He understood what I was looking for without me having to explain too much and delivered on everything he said he would and then some. I purchased a 2014 Jeep Grand Cherokee Limited and must say I have not been happier in any car to date, and this is because of Sylvester. I have and will tell everyone about Sylvester at Hoffman Audi if they are going to purchase a car. If youre in the market for a new or used car, look no further you have found the dealership and the representative you have been looking for.

"Tiffany H"

03-18-2016

Phenomenal purchasing experience! My Sales Specialist, Brandon Chin, was excellent! From introduction to driving out with my new car, he exemplified phenomenal customer service with a great sense of humor! He was very understanding and patient throughout the process. Sales Management and Finance were also very superb throughout the process. I would highly recommend Hoffman Audi!!!

"Servce Excellance"

Great experience@ Hoffman Audi. quick, available, loaners always. Asst. Manager, Rob Hlasyszyn, makes ithappen for me...sevice process is smooth as silk!

"Great Place To Do Business"

I recently purchased a 2016 A6 - without question the finest car Ive owned. Although Hoffman Audi seems a first rate dealership, my sales associate Andrew Daniel deserves the credit for making it happen. Quite knowledgeable, very professional and a real car guy - someone I would highly recommend.

"Aaron Is Awesome"

Aaron was knowledgable, helpful and enthusiastic to work with. We bought our car from Hoffman and Aaron was the salesperson we worked with. He knew his car inside and out and had all his facts. We are very happy with our purchase and the process was a very positive one.

"Hoffman Audi Of East Hartford Gets Highest Marks "

12-28-2015

I bought my 2004 Audi Allroad new from Hoffman of East Hartford. I dont recall too much about the purchasing experience, but all the servicing of this car has been done at Hoffman of East Hartford. My Service Representative, Rob Hlasyszyn, has made every repair and service experience as pleasant as possible under whatever the circumstances. I appreciate that he understands how much I love this car and he makes sure I love it when I get it back from service.

"Great Car-buying Experience"

10-22-2015

My husband and I live in the Boston area. We wanted to buy a new A-4 with very specific options, colors, etc., and were trying to buy such a car through a dealer near us. In the process, we searched the available inventory at the Audi USA web site to identify individual cars at different dealers, and passed the individual car information along to our dealer. It was a nightmare – they were unable to obtain the cars in which we were interested, and kept trying to sell us cars that we didn’t want. We finally gave up in frustration and drove to Hartford, where Hoffman Audi had one of the cars that interested us. We walked into the Hoffman dealership and were referred to Stacey Violette in a matter of minutes. We showed her the information about the car, and she confirmed that it was on the lot. A few minutes later we were looking at the car itself, which we ultimately bought. Stacey herself was friendly and helpful. She was incredibly knowledgeable about the Audi product line in general and the A-4 in particular. She understood why we were looking for a particular configuration and not others. When we asked questions, she gave us straight answers. When it came time to talk price, we were able to negotiate something fair with a minimum of fuss. Five days later, we were the proud owners of a new A-4. I would refer my friends to her in a heartbeat – even my friends in the Boston area.

"Very Disappointed In The Level Of Customer Service"

Unfortunately I do not have the level of satisfaction that I am seeing from some of the reviewers here regarding their Hoffman Audi experience. I purchased an A4 and the first 30k miles were great, however, since then I have replaced a high pressure fuel pump, an O2 sensor and now my turbo needs to be replaced, all of which are out of warrantee and out of pocket expenses. The turbo replacement is a recent issue, I brought the car to Hoffman about 2 months ago with questions regarding the engine, Hoffman noted on my paperwork that the turbo was making loud noises, however, they could not diagnose the issue. 2 months later my Turbo goes and it is out of warrantee. This is certainly not the level of quality I would expect from Hoffman. I have taken it upon myself to contact Corporate Audi and Corporate mentioned that Hoffman has not been returning their calls regarding potentially compensated repairs to my vehicle. To top it off, when I brought the vehicle to a well respected local German car mechanic to take a look and replace the 02 sensor, he said there was physical damage and the sensor was fastened with a zip tie. Hoffman is the only other mechanic that has ever worked on the car.Hopefully Corporate Audi can do something to help with the replacement of the Turbo as that is a significant expense which has been out of warrantee for 2k miles.I wish I had a better story to provide, I love Audis and I will be purchasing another despite the issues I am facing at the time. However, I think I will go to a different dealer and hope for an improved level of customer service.

"Awesome Service People & Department"

Elliot at Hoffman Audi in East Hartford is wonderful. He goes out of his way to make sure I understand everything that is going on with my vehicle. He is super friendly & always returns my calls quickly. He makes servicing my car an easy experience every time. He makes sure that when I am leaving I am happy with everything. He is so great to work with, I recommend him to everyone! Thank you Elliot for taking such good care of my vehicles & giving me peace of mind. You are awesome!

"Horrible Buying Experience, Great Car"

05-13-2015

This should have been a very easy and quick sale. Hoffman is 2 1/2 hours from my home, so we agreed on pricing before I went The car, 2013 Audi A5 convertible, would be detailed and ready to sell, I just needed to look at and drive the car and, if I liked it, we would drive it home. I saw and drove the car and loved it. First problem, they hadnt detailed the car and there were a some minor damages that needed to be fixed. They had an easy solution, they would fix the problems, then deliver the car, so that was fine. Second problem was more difficult, their ad for this car showed as a certified car, it had a 6 year 100,000 mile warranty. While I was there, they told me that was not true, the certification added 2 years to the original warranty which was 4 years, 50,000 miles and this car already had more than 43,000 miles on it, so the original warranty would expire well before the full 4 years. I asked them to honor the warranty that they advertised on that car and they refused so I left. I called them one week later and asked them to reduce the price of the car instead of the advertised warranty and they did, so we completed the purchase. On delivery, the salesman Dylan Bigge handed me a key case with one full key, an emergency key holder where the second key was supposed to be and a valet key and told me that was all of the keys that I was to get. That didnt sound right so, after he left, I looked up Audis certification check list and it clearly showed 2 full keys plus the valet key as one of the first items on the check list. Additionally, the form said that customer signature was required and that customer gets a copy of the form, neither of which happened. I called him to let him know that about the 2 full keys and he said he would send another key which he did, I had to take it to an Audi dealer to get it programmed, wasted 2 more hours of my time, Hoffman paid for the reprogramming. However, it took 3 emails to get the certification form. I also left a voice mail for the sales director, Kevin Warriner, which he never returned. Between not honoring the warranty as advertised and Dylan trying to deceive me about the keys and being so slow in getting the form to me, I lost all faith and trust in Hoffman, so I took my car to my mechanic to make sure that the certification work was actually done. He looked at some of the more important parts and was satisfied. All in all, I got a great car at a very good price, but far too much unnecessary aggravation and would never trust anything to do with this dealership

"Best Service Experience"

05-26-2015

Today 1/30/2015 I had the best service experience I have ever had. I have dealt with volkswagon dealerships in the past as well as acura, honda, and chevy dealerships. Hoffman Audi of East Hartford tops them all by far. First I was greated happily and promptly upon my arrival this morning. Jackie was an awesome service rep. She took care of me with a positive attitude and bright smile! The complimentary breakfast sandwich was clutch and was very good I might add. I was in and out in the time frame I was given over the phone the day before which I was rather impressed with. Jackie also bought to my attention another issue my vehicle has and didnt pressure me to make my decesion to have the work done on the spot or not. I scheduled an appointment for the new issue with ease. What a pleasurable experience at a dealership. Hard to find that these days. I am really imrpessed!!

"No Pressure"

11-25-2014

I was looking to buy a new car and most times dread the experience. As luck would have it, I found a great saleswoman, Stacey Violette. She was friendly, knowledgable, and very patient with my many questions and indecisiveness. I never felt pressured in any way - way to go Stacey! Thanks for all your time and effort.

"Stacey Is Amazing"

11-25-2014

just bought a new 2015 audi s4 from Stacey Violette. She really knows her cars! She also goes the extra mile to help customers. We had very many test drives in several cars. I was on the fence and asked if I could have the demo s4 stronic trans overnite to have extended test drive. She quickly set it up. As a result I bought a dual clutch (s-tronic) instead of Manual transmission and do not regret it. Car is fast, powerful handles as if it is on rails. At delivery she took all the time needed to answer my questions. She Even set up all the favorites for the nav system. That is going the extra mile. She know the S4 completely. She even has one.Ask for her, you will get a world class sales person! .She is a true professional.

"Great Buying Experience!"

11-04-2014

Just bought a new S6 at Hoffman Audi and could not be happier. Adrian was my salesman and he was professional, knowledgeable and a real Audi enthusiast.

"Surprisingly Pleasant Car Purchase Experience"

05-07-2014

Patricia Taylor was my sales person, and I am thankful for that luck of the draw - you never know who youll have to work with when you walk into a dealership. Dont let her youthful appearance scare you away! She is attentive, professional, and pleasant. She followed up on every request I had (and I had many!), and she was timely in her responses. She checked for understanding throughout the process, and did not drag me into the GMs office as I have had happen in so many other occasions. She made spending a lot of money the least painful it could be!

"Disappointed"

Bought a used car and was promised the next service. I was told the services for the car was every 10K so they wrote 70K service on the sales documents. My mistake for not knowing that the next service was on the 5Ks as opposed to the 10K. Too much trust in the process. When I went to get the service they stated that it was only an oil change at 70K and the major service was at 75K. They would not honor the commitment because the salesman left even though the sales man stated the service was valued at >~$500 which is more than an oil change. Make sure you know the scheduled maintenance of your vehicle and beware of having any commitments past the sale of the car.

"Wonderful Experience"

03-19-2013

I had a wonderful experience at Hoffman Audi of East Hartford. I was purchasing my first Audi and eventhough they did not have the car exactly how I wanted it in stock (I was very picky), they worked extremely hard to find the car and ship it to the dealer. I ended up spending more time at the dealer than at home, but everytime I was there the treatment was wonderful and they were always very attentive to my needs. My Sales Expert was Mark, if you every need 150% devotion to the customer I would go see him, he was constantly giving me updates on my car and was always available to answer any questions. I am very greatful for the treatment I was given, and appreciate the patience and hard work both by the sales staff and the store manager. Next time I am in the market for an Audi, Ill be sure to visit Hoffman Audi.

"Great People At Hoffman Audi. "

05-21-2015

The staff at Hoffman Audi know their product, and are enthusiastic about it. Service is top notch, and everyone gets involved in the process, management working side by side with the staff. What you would hope for, but always get in a car dealer, pride, commitment and honesty. Ive looked long and hard for a dealer that earns my business, and thats what they try and do, every time you come in!

"Good Experiences"

The Hoffman East Hartford service department has always been very good, with a staff that keeps me coming back. Tom

"Very Professional And Knowledgeable Sales Staff."

08-15-2012

We had five different people help us through the process. they couldnt have been any more responsive or thorough throughout the experience. We highly recommend Hoffman Audi. Great car - great staff! We are very happy with our purchase!

"Venza Lsu"

08-15-2012

All I have to say in words is Hoffman Toyota is #1

"Service"

08-15-2012

Went for scheduled oil change -- always pleased with the prompt service.

"Great Service!"

08-15-2012

I have taken my Audi to Hoffman twice now for routine maintenance. Always very friendly and helpful!

"Hoffman Audi 25,000 Mile Service Review"

07-25-2012

From start to finish the overall experience was terrific. Chris Allan and Mike (the shuttle driver) were especially pleasant. Service was done as promised

"Hoffman Audi- A4 Purchase"

07-25-2012

After driving a large SUV for 11 years, it was time to downsize and look for quality, comfort and a little bit of luxury. The decision to investigate an Audi was simple as several friends own one and rave about the comfort and performance. The decision to purchase one was quick when dealing with this dealership. They were extremely knowledgeable about their product and were concerned about putting us in the right car that fit our needs. We look forward to being a part of the Audi family now.

"Audi A4 Service"

07-02-2012

Since the day we stepped foot in Hoffman, weve been treated well and had a very comfortable buying experience. Ill definitely be buying from this dealership again!

"Audi Service"

07-02-2012

I brought my new A6 in for its first service. Everything was done on time, and I had no issues. I did not have to wait at time of drop-off either.

"Always Exceptional Service"

06-25-2012

Thank you to Jackie and the Service Manager! Always a positive experience.

"Wonderful!"

06-25-2012

Wonderful service from the moment I stepped out of my vehicle. Tony in the lending department was very courteous and accommodating . Dani was a breath of fresh air on a very hot day :)

"Service"

06-25-2012

jackie helped me, you at hoffmans are very lucky to have such nice efficient people working for you, she was so nice, just concerned on getting my oil changed and my tires rotated. So helpful! The only thing is why dont you have service in Avon for Audi you have everything else what a pain to come into East Hartford when something has to be done. This is not the fault of your help its you. You who own Hoffman are very lucky to have such wonderful help!!!

"Service"

06-25-2012

I found the service to be fine. Getting a replacement key was easy though it did need to be ordered. When I purchased the car touch up paint and a dent was to be pulled out and due to family problems I have not followed up on this. The salesperson a bought the vehicle is no longer there and this problem was not resolved. When asked since no paper work and salesperson gone...OOPS..guess partly my fault. Though two appointments were scheduled back in the fall and the dealer had to cancel both..