"Great Service!!"

Great service. I have been bringing my Explorer in since I bought the car at Sunrise. I have only good things to say about Sunrise.

"New F250"

Bobby Williams and Matt Charland in the Fleet Department are amazing!!! Made the process super easy, explained anything I had questions about. Once the truck arrived, Matt took his time and went over every bell and whistle in the truck! Really knows his product! Thanks guys for making only my fourth vehicle purchase ever even more special! Hope to send more business your way!

"Review"

great customer service and I would recommend to family and friends

"Nothing Special"

Contacted them by email. They replied and didnt even know which truck I inquired about. Then sent another trucks link to gain my attention. When I inquired about price that they said they are so aggressive about, they ignored my emails. So, just another dealer, nothing special about it.

"Amazing Employees"

This dealer really knows how to communicate with their customers. This dealer is the best around and they sure did earn it!!

"Great Crew Knowledge For Military Personnel"

The knowledge Mike provided for us along with the finance team was very professional. They took the time to accommodate to our needs. I strongly recommend it if you are military. They have several Prior Service guys. Thank you

"Smog Emission Diagnostic."

I went into this Ford dealership to get the diagnostic done on Ford F-150 with code reading 0453 ( pressure emission senor code. I had to wait atleast 10 mintues before some one can approach me hook me up with a Service. After ten minues of wait I found my service will be Lady A. I waited for her another 20 minutes. She came and answered all my questions in yes or no. The initial paper work was done and It showed that I will be done by 2 pm. Not hearing back from the Service Rep till 4pm. I called and found out that the truck will now be put up on the Hoise for the Mechanic to take a look at it. I said fine at or around 5 pm . I got a call that I need to authroize lowering of the gast Tank. I go here came the taxi cab meter. I did not authorize the job and asked to pick up the truck. Once I got to the dealershp , I talked on the Rep and also left a Message for service supervisose to call or meet with in the waiting room.. I was explained that we will do a nice job run the emission testing and make sure everything works. I would have to leave the truck over the week end and come pick it up on MOnday. I authorized the job and waited for the service supervisor Lady C to call me. I never got a call back from her. On Monday I remindede the servcie REp A that I left a message for Lady C a supervisor. I got a call and she tried her best to blow the whole situation of close ended communication on HOw busy we are on Friday. I said than do not accept jobs on Friday. In the end I paid hefty amount of money and as I drove the truck the next code showed up. The job was poorly done. Poor customer service and close ended communication. I wll not recommedn this place to any one.

"Poor Communication"

I went in to get my vehicle serviced for new break pads. Service Rep. said it was going to be just a one and a half hour to two hour wait. Three and a half hours pass and I ask about my vehicle and they come up with We do not have break pads for your car until tomorrow. Why wait so long to tell me? had to miss work and spend most of my day there. Also, poor at notifying right away if something else is needed. Like my car needed new rotors too and it took that long to let me know. and just as I am going to get a rental turns out they do have the break pads for my vehicle , just that the mechanic was looking for the wrong ones. Not happy at all. missed a day of work when they said one hour and a half to two hour wait.

"Awsome Dealership You Gotta Check Them Out"

Huge selection,awesome price ,bought last year from salesman Chrisopher Miles, came back this year got another Great deal Thanks again Chris for another Great buying experience and largest selection

"Great Dealer"

Jocab Maxey was excellent! I when in on Easter Sunday while the dealer was short staff and he stepped up to get me in and out of there in a timely manner. He even had to go out in the heat to manually washed the car since staffing was low. Thanks for all you did Jacob.

"Great Dealership!"

The best car buying experience Ive ever had! I worked with Jacob Maxey and he was a pleasure to deal with! I highly recommend!

"Ramons Commercial Tire Llc"

Had the pleasure to buy a truck for my fleet. Called dealership and talk to Mr. Timothy Osborn (fleet manager) was very knowledgeable about Ford products, took the time to explain truck features, financing and all info I needed. It only took Me and Mr. Osborn 5 minutes to close deal over the phone. My business in located in San Jose California something like 460 miles from where dealership is located. Once again, Mr. Tim Osborn offered to drive new vehicle half of the way at no charge! I decided to drive all the way to Sunrise Ford in Fontana California just to meet Mr. Osborn in person, to Thank Him personally my self, because not only they where willing to meet Me half way on Hwy 5 and 58 but cause I saved $6000.00 by purchasing vehicle with Sunrise Ford. Drove a little, saved a lot $$$$ Like to congratulate the dealers ownership by having people like Timothy Osborn that really take the time to listen to customers needs and just plain customer service. Im really happy to chose Sunrise Ford and Mr. Osborn, I all ready referred it to all fleet customers, and wen Im ready to purchase an other vehicle will not hesitate to call Mr. Osborn at Sunrise Ford. Thanks Tim. Will see you soon! Ramons Commercial Tire LLC

"Fast Service"

I took my car in for an oil change. During the week especially on Tuesdays is not as busy so that will get you in and out. I will continue bringing my cars here. They do offer a coupon for a breakfast sandwhich in case you will be waiting for a while. The shuttle van can also accommodate dropping you off and pickng you up.

"Purchasing New Vehicles Could Not Be Easier!"

My company has purchased vehicles three time from Sunrise Ford in the last three years (a total of 11 vehicles). Our sales man Bobby Williams has made the process fast, efficient and painless. He has always delivered on his promises and communicated effectively. I highly recommend Sunrise Ford and Bobby Williams to anyone looking for a great experience in purchasing vehicles.

"Mark Sanders - Service Department - Rocks!!!"

Mark Sanders knows he meaning of Customer Service. I took my 2014 F-150 in for its very FIRST oil change using my maintenance plan. Mark took great care in getting things right. Plus he thru in breakfast at the cafe along with a free car wash on site (heard this was only available on weekdays, but I was in on a Saturday). I have been going to Sunrise Ford for 3 years now and have NEVER had this type of service! Not sure if this is something NEW or something specific to Mark, but I will believe in Mark!!! I was beginning to doubt the customer service at Sunrise based upon some previous bad experiences. Mark has once again made me a believer!! Thanks Mark.

"Nice People Attendance And Care Customer Is Nicely"

Nice people they know what a customer is. Only inconvenience for me like customer is most of time no parking for customers and by calling for parts to long waiting on hold other than that friendly people I like that tx

"Satisfied Ford Owner For 60 Years"

I have been driving Fords for more than 60 years. I have probably purchased and sold twice as many cars and trucks as the average person my age. Until I found Sunrise Ford of Fontana I was really frustrated with dealership sales and service. Most all dealerships I encountered were what I refer to as crooks, and non believers. After my buying experience at Sunrise Ford of Fontana, and subsequent maintenance/ service experiences, I would not trust anyone to work on my vehicles but them. The Service Manager, Mark Sanders is without a doubt among the most professional people I have ever known. I highly recommend anyone with a problem to call Mark.

"Amazing Cars- Super Cool Service"

It is the second time I buy a vehicle with this dealer because besides having good attention have an inventory that I have not found in other local dealers, Mr Steven Cruz help out with all the process in a friendly environment, and I glad I got my F-150, 2015, good job Steven!

"Friendliest Dealer I Have Ever Been To!!!"

Steven Cruz is hands down the guy to go too. He helped me on purchasing my brand new 2015 fusion and Im only 19 years old with no co signer. He jumped through hoops to help me get the car Ive been dreaming of. He didnt do the average he went out of his way to contact Ford company and manage to have them help me. He had a lot of patience with me as I was inexperienced with buying a car at a young age. This wasnt my first car I leased a car from Sunrise Ford with the help of Kevin Caponiara he is the one who helped me with this process along side with Steven. I thank both of them for all of their effort and awesome costumer service. This dealer is by far the best they wont try and get you stuck in something you dont want they work with your needs and I love it.

"Good Expericence"

Guillermo Jimenez was very helpful in every step of the process. The next time I am buying a Ford I will be sure to check with Guillermo Jimenez first.

"Great Sales Experience No Hassle In/out"

Travis Manning was my Sales Associate and made the experience extremely simple and easy. I called and asked for the car I wanted. They had it in stock. I signed papers and had the car the same day. No hassle, ringing the Gong was pretty cool as well.

"Customer"

Sunrise Ford and Elias Noori worked very hard to make our purchase possible. The entire staff was very professional and helpful when needed.. We would purchase from this dealer again when the time comes for another vehicle. I would give all of the departments 5 stars for their professionalism, and helpfulness.

"Quick Lane Service"

Juan Orozco assisted me today at Quick Lane and I was completely satisfied!

"There When I Needed Them Most!"

Driving to work on Friday is never fun but the promise of the weekend makes thinks a bit better. Until you car breaks down. I am on the freeway and I feel something happen, and I look down and the engine light is on and temp gauge is spiked HOT! Luckily, I was right by an offramp. I get off and within 10 minutes I am calling roadside assistance - they tell me tow truck will be there in 45 minutes. I have time. I call Sunrise Ford at 7am exactly when they open. First person to pick up the first call, Elsa Olivero. She could have waited, passed the call to someone but no, she jumped on the line. She set me up so I didnt have to come down with the car, they were going to look at it and let me know what happened. Turns out pulley froze on my water pump. Well after 200k miles things like that will happen. I spoke with Else several times during the day, she even helped with the payment by handling a conference call. Finally I got the word to come down and pick up my car. Not a great Friday but thanks to Else Olivero and Sunrise Ford, it was not a horrible Friday either!

"Service Was Excellent!"

I took my truck in for regular servicing and to repair a chipped windshield. I was notified by Alan Perez that it would be a wait for the windshield repair, so he arranged for a ride home and called me when the repair was completed. Alan then made arrangements to have me picked up at home to go back to the dealership to get my truck. The repair was done nicely, the service was excellent and the customer service was SUPBERB! I dont have any complaints with the service and their quality control. The Sunrise staff was very professional and I would definately recommend the Service Department to a friend and Alan Perez in particular. I will return for my next scheduled service, and of course - look for Alan.

"Great Salesman!!"

If you are looking for a great salesman then Ricky Estes is your man!! Outstanding customer service. Always follows up with a call and email!

"Service"

Rene Monzoon is attentive to my needs. Service is quick and done right the first time.

"Every Visit Is A Great Experience"

Juan Orozco and Richard Luna were the people involved in the wonderful experienc we had the last time my wife and I went to Sunrise Ford. Last year we bought a fiesta and after much thought my wife and I decided that it was time to upgrade. It was hard to let go of the fiesta, but given the quality of customer service provided by Richard Luna (salesman) and Juan Orozco (manager) we were able to get an excellent deal for our new 2015 ford fusion. Financing was easy and this team did their best in order to give us the best possible deal. I would definitely recommend anybody to check out Sunrise Ford if he or her is interested in getting a good deal without hassle and long hours of negotiation. Thank you Richard Luna and Juan Orozco!

"Great Service"

Danny Sanders sold my husband and I our new Ford Raptor and we love it! We thank Danny for making our experience quick, easy and painless. I think we were only there for about 2 1/2 hrs. We got the price we wanted and the payment. Thanks again for not having sit there all day, car buying can be such a headache. We will be back and highly recommend Danny to any future buyers. Sincerely The Vitelles

"Very Professional, Straight Forward"

Donald & Andrew addressed my problems and directed us as to our options. we were treated very fairly and promptly. I have renewed faith in this dealership! Donald Wheeler & Andrew Stevens I CANT SAY THANK YOU ENOUGH

"Service Was Quick, Easy, And No Reservation Needed"

Donald Wheeler was the initial service manager who brought me in his office as soon as I drove into the facility. In fact he was just about to eat his lunch when he decided to take care of me first. He asked a few questions, looked up my information, and then he showed me another waiting room that I didnt know about. This room was specifically for service customers and it had free coffee, espresso, and comfortable surroundings, including television and magazines. The restroom facilities were also clean and there was a parts shop available. My service took place last Saturday and surprising I was in and out in less than 2 hours for a full required maintenance. Donald then explained what they completed during the service and I was ready to go.

"Great Dealership And Best Price"

Great customer service, great price and they found me exactly what i was looking for. A fully loaded Ford Fusion. The internet Managers Al Ordonez and John Gaglio took their time and found me the car I wanted at the right price i was looking for and did not try to sell me something i did not want and kept me right at my budget. I would highly recommend Sunrise Ford to anyone who is looking to purchase a new car.

"Business Owner. President"

I worked with Tim Osborn the Fleet Salesman and the experience was great. We were able to work the deal out over the phone and he delivered the paperwork and truck right to my office. It couldnt have been any easier.

"Excellent Service"

My Service Advisor was Mark Sanders. He has assisted me with most scheduled service for the vehicles I have bought at Sunrise Ford and has met or exceeded my expectations on every contact. I am given a time estimate on the service and then given a voucher for breakfast or lunch at the small cafe on location. This is the best Ford dealership I have ever used, whether it be for sales or service.

"Excellent"

Joel Dobos , made my buying experience GREAT.Answered all my questions promptly and accurately , nice experience.Roger

"Exceptional Customer Service"

Tim Osborn, Fleet Sales Manager, helped us out and finally we can say that we had a great experience when buying a vehicle. We bought an F350 Utility Truck from Sunrise Ford and we expected the same routine as always. We expected the pressure and the deception that dealers use to make money on a sale. Well that burden never came, because Tim was straight forward and work the deal to benefit us. We thank him for the great job he did and hope to buy another truck from Sunrise Ford in the future.

"All Around Great Experience"

Travis Manning is the best! He was easy to work with, super nice and trustworthy. I cant imagine a better experience with anyone else.

"2nd Family Ford"

Whent to Sunrise Ford to check out the Ford Explorer. Carlos B. was our sales man. He really knew his Ford products , He told us on the specials that they had going. Carlos was not pushing for a sale , had a no pressure mentality. Just and excellent job. At the end we just trust in the Ford brand. We have a Ford Ranger that has been good to us no problems with her, so why not continue with another Ford. Got a great deal and purchse the Explorer.

"Sunrise Ford"

Great buying experience. Buying a car from fleet manager Eric Ariyasu, was a pleasant and pain free process. Very nice people, straightforward, no games at all. Follow-up was very good and included one on one instruction on using the cars computer/electronics. Overall all very nice, with a decent facility if you have to hang around, the even have a cafe! I would not hesitate to recommend this dealership, and their fleet manager Eric.

"Great Place For A Car!!"

Sergio Morales is the greatest person in the world. He was very nice and informative about the different sales happening on the given day we were there. He helped us through all of our paper work with kindness and ease. I would defiantly recommend Sergio Morales as your sales person at Sunrise Ford in Fontana!

"First-rate Dealer With First-rate Service"

I have been dealing with Sunrise Ford for two years. The people, the buying process, the service process, the facilities, and the products are first-rate in all respects. Really. during my most recent visit, Carolyn Adams and all the people with whom she directly works kept me comfortable and happy with the experience. Doing business with these folks is a pleasure.

"Great Service Department"

Sunrise Ford dealership and service department is outstanding. I have brought 5 vehicles at Sunrise Ford and had a great buying experience each time. The service department advisers are courteous and professional. At times my car has taken longer to complete than originally estimated but with any service department patients and understanding is a must.

"Great New Car Buying Experience"

We purchased a new Ford Edge through the Costco program. Travis Manning did a great job explaining all the features of the various models and available options. Travis is very knowledgeable and asked questions to help him understand the features that were important to us We were not rushed or pressured into making a decision, and we now have the perfect new car for us. I highly recommend Sunrise Ford, and you should ask for Travis Manning when you go there.

"Service Dept."

I took my car in for an oil change, and met Mark Sanders. Hes very friendly and helpful, knowledgable. When I return for my next oil change I will be sure to ask for him personally. Ernesto Gonzalez

"Great Sales Force"

Steve Cruz was a very pleasant sales person and very helpful about the features of the truck. Delivered everything asked for. No service on vehicle as of now.

"Excellent People And Service"

In late August I purchased a 2014 Mustang from Sunrise Ford and received the same excellent level of service as I have experienced on two other cars I have purchased from this dealership. My salesperson, Kevin Caponera, is the same person used on all three purchases as he impressed me with his level of product knowledge and his not being a high-pressure type salesman, which is a huge plus as far as Im concerned. When he is busy with another customer, he has always introduced me to another salesperson to assist until he can finish with his customer and return to me. The sales experience has always been excellent as has the quality of vehicle service, customer service and the facilities in general.

"Salesman John Gaglio And Jacob Are Aqsome"

Experience was awsome I have two kids and they made sure the process was fast. They knew my time was valuable and made the car buying process very easy. They did what they had to to make sure I left happy with my new car. When I need to buy another car again I will definitely give them a call again

"Great Experience"

Our vehicle buying experience could not have gone better. We were well informed about all sorts of things we didnt even think about. Make sure to go see Kevin Caponera. He knows his stuff. We purchased a new F150 and could not have been happier. Keep up the good work Kevin and all associates of Sunrise. Thanks again.

"Sweet Truck"

I worked with the INTERNET DEPARTMENT, both JOHN GAGLIO and JACOB MAXEY. They were two very cool guys and worked with me to make sure I was happy and satisfied, well taken care of. My experience with them warranted a return visit in the future, when it is time to purchase another truck.

"Awesome Sales Assocciate"

This is the 3rd car I have purchased from sunrise and each time It was very pleasant. The 2014 Mustang I just purchased was great. The sales associate that contacted me, was absoloutely the BEST . Felton was so thorough from start to finish was AWESOME. I hope that he will be with Sunrise for a very long time. I will definitely send friends and family to Felton and Sunrise. Keep up the awesome work.