"A Pleasurable Experience"
our salesman was Dennis Young who did an outstanding job-never did we feel that buying a new car would be so pleasant but Dennis may it so easy-we actually have some fun-he is certainly an asset to your company-a man with an exceptional personality
"Never A Good Time"
Bought car 6 months ago was terrible time picking up car. Sent me off in someone elses in error. Today in for service I dont need Told them I buy cars To bad for them looking for truck. Bought 2 other cars since NOT. HERE
"Car Buying Made Easy!"
Lets be honest, were all apprehensive about buying a new car due to horror stories and less than honest sales associates, right? Well recently for me that wasnt the case. I purchased a brand new Rav-4 from Boch Toyota. My car buying experience could not have been any easier! Hard to believe, I know. My sales associate was Denny Houston. Denny was friendly and patient but more importantly; what we all hope for but dont always get in a sales associate; Denny didnt pitch any slick sales gimmicks, he didnt pressure me and he for sure didnt attempt any manipulative ploys. Just great customer service. I ended up purchasing the 2017 Rav- 4 I was most interested in at a comfortable payment. I also dealt with Morgan Menard, Manager and Steve Chung, Finance Manager also equally as pleasant and hassle free to deal with. Overall, civil, relaxed and reasonable negotiations at Boch. I Would recommend to family and friends.
"Fire Engine Red Rav 4"
Thanks to Denny Hoatsons diligent and through attention to my many needs and requests for the perfect car for me, he made sure to take care of every detail. I got everything I asked for and more. Denny went above and beyond the call of duty to accommodate my many needs which included getting me in and out on my many visits in my wheelchair from the trunk. He even tried out my wheelchair in each car I looked at to make sure it fit perfectly. He also had the paperwork done and redone as many times as I asked to assure my endless questions, so I was very satisfies with the end result. I did change my mind numerous times about the car and the details which he made prompt adjustments until everything was perfect for me. He even took the car back and forth to the Mobility Shop to get all the Handicap equipment I needed done. Denny is a very pleasant and kind gentleman and a great car salesman who certainly knew his business. I am thrilled with my shiny new Rav4 which he delivered right to my driveway in the timeframe I requested of him on the first day I visited him at Boch, so I could now go on my Summer Vacation. Thanks Denny. PS I answered the Quality of Repairs with a 5 Star also as I have owned 2 previous Toyotas and the service was excellent.
"Worse Dealership"
Fourth car I bought from this dealer and last, horrible experience this time and they did nothing to make it better. I dont recommen this dealership anymore.
"Completely Deceived"
Completely deceived. Since Im a long distance from this dealer and having been in car accident with physical injuries, I called at noontime just as I was on Internet online, to confirm that the car I saw online was available to avoid a drive and further physical stress. They said they had the car and we made appt for 2 hrs. later same day. I made sure this Internet dept. had checked directly inside with the dealer. I mentioned a 2nd car that I was "curious" about. But 1st car was the main one. The car has special features that are difficult to find, and not another one avail at this dealer. Sales guy- He sat and spent 45 mins. to talk. I was now suspicious. Wondering why so long, and when do I see car. He also didnt know answer to half my questions. I knew more than he. Then finally, get the car to test. He has the 2nd car. The key to the 1st (and main) car "is out...could be out on test drive..." More suspicious. Test drive of 2nd car (not serious about purchasing)- The longest trip. I had enough drive to learn it was a nice car and driving experience. But still not my first choice. I ask can I turn around here to return. No go straight, Im told. We return to dealer and its maybe just under 1 1/2 hrs or more since Ive first arrived to dealer. Where is 1st car - I now learn it was sold in the morning. I called noontime. Of course, rep. acts like its a surprise to him. I civilly express how I feel. He brings in another rep who says he sold it in the a.m. I didnt need to hear this. It seems all staged. No apologies by either person. My rep is exiting and I ask to speak with manager. He locates mgr. Rep slips away, no goodbye or anything. I spoke with "manager" who said he was new. Didnt have a business card to give me. Mild mannered, listened. But didnt offer anything, no gesture, nothing. I called original phone number/Internet office - The manager was the first to apologize. But nothing can be done and we are finished. Its a nasty setup. Even that I was so clear on my circumstances and knew exactly which car I was ready to leave deposit for, nothing mattered to these people. I also shared with each person that Im a loyal Toyota buyer for decades. Salesman= Endly Manager = Bruce Dont have name of staged salesman saying it was sold this morning. Internet office: Original rep- Marvin Manager- Jonathan. Advice if youre trying to confirm - Triple & Quad check. And that probably wont be enough.
"Chaotic Communication"
06-14-2017
I was searching for a van through CARS.com. After he initial contact, I explained what I wanted and asked for more information. Thats when all the "managers" started emailing me. But no one was answering my question. After receiving about 5 emails, for follow ups with all of them signing off as a manager, I realised that the left hand doesnt know what the right hand is doing. I moved on.
"Toyota"
Not too happy with their managers. Had a similar issue last time I went to buy a car. Went to another dealership and bought a Kia. The regular sales people very nice, the managers are another story.
"Horrible Customer Service Post-sale"
This dealership is an absolute joke! They were extremely nice when I was buying a car and after when the car started falling apart, getting service was like pulling teeth. The manager Chris, is by far the worst manager Ive ever dealt with. Buy vehicle at this location at your own risk. They will never get my business or a recommendation.
"Horrible Customer Service Post-sale"
This dealership is an absolute joke! They were extremely nice when I was buying a car and after when the car started falling apart, getting service was like pulling teeth. The manager Chris, is by far the worst manager Ive ever dealt with. Buy vehicle at this location at your own risk. They will never get my business or a recommendation.
"Customer Service"
I just came to change the oil and for while goes almost 2 hours and i asked how was and not have the answer.
"Great Overall !"
I was assisted by a very kind/ very professional young man name Endly.Customer service is very key. The best car experience by far. I highly recommend BOCH. And if you do end up going to this location ask for Endly. Im loving my new ride !
"Replaced Totaled Vehicle. Sienna 2014"
Swift and efficient process. Salesman was friendly and personable and quickly got me into the vehicle I wanted.
"Joe Bariveault Was The Sales Person At Boch Great"
HI JOE! I JUST LOVE MY NEW 2017 COROLLA. JOE BARIVEAULT WAS THE SALESMAN AND WAS VERY NICE AND NOT PUSHY. I HOPE TO GET ANOTHER NEW LEASED COROLLA IN A COUPLE OF YEARS AND I HOPE JOE IS STILL THERE WHEN I GET THERE. I HOPE TO BE DRIVING UNTIL I AM 90 AND JOE WILL BE THERE TO. THANK YOU JOE, GOD BLESS JEANNIE ROONEY
"Dont Expect To Hear From A Human!"
I sent a few inquiries about a car and received three consecutive automated responses. Even though I responded to each message with statements and questions, I still got only automated responses. If you want to speak with a human, dont shop here!
"Not So Good Experience"
Not so good experience will pass and go to other dealership in the future
"Super Fast Internet Response"
I submitted a request checking the availability of the vehicle I was interested in, I received a super fast response. The staff a Boch Toyota did a great job of communicating with me, they answered all my questions, and offered a few different times for me to view this vehicle. I would definitely recommend them to friends and family.
"Happy With The Experience"
We appreciated the experience at this dealer. They got right back to me with an Internet quote request. The dealership was pleasant and the salesman Jerome was good with my kids who came along and knowledgeable about the car. Overall, I think it was a good place to work with. The massage chairs were also really a nice touch and made the wait more enjoyable.
"Great Easy Sevice"
The dealership itself is clean and inviting. I already knew which car I wanted to check out so I didnt last long browsing. The sales process was easy and no pressure and the finance manager was understanding when I said I was receiving financing from a credit union. I give Boch 5 stars because my experience was great
"Buyer"
Was looking for a used car and Donvan knowledgable, helpful and responsive; it made my buying experience memorable. The whole team at Boch was a pleasure to work with. Most of all I love my vehicle. Thank you
"Trade In"
A little put off by them not honoring a trade in that was worth $4-5000 due to the frame recall, end of last year down to $200?! Have bought several auto there over the years.
"Happy"
I love, I buy rav 4 Toyota beautiful , I so happy my new car.
"Great Customer Service"
I was in the market for a new car for my Mother, I called Arthur DePina and he was a great help. I not only got a good deal, I also got a good service. Arthur referred me to Arnaldo, the sales person, he answered all our question and was very helpful, at the end my mother got a car that she wants. Ps. Theres a Toyota dealer 2 miles from my house, but becouse of Arthur and Arnaldo I went there and will be going Bach for my next car.
"Great Experience At Boch"
had a great overall experience at boch toyota. Alyssa Rogers was very helpful in my search for a used car and guided me to the right people to get me in a car that i can afford.. i would recommend my friends and family to use boch because of the great experience i had from the time i made the call until i was driving off in my new/used car.
"Love My Car"
Purchased car from Sean Devlin. Excellent salesperson, very knowledgable. Brought car in for sticker, I told secretary in showroom I needed sticker and wanted them to check wipers. Told me to take a seat. Waited for 15 min. Then went back to ask her what was taking so long. Said manager was working on it!! I waited another 15min and finally someone came over to me and said here is a copy of your registration. You can drive up to service! I told him I have a copy of my reg. I never told secretary I lost it! She was so busy she didnt hear what I was asking. Once in service, they told me it would be 40 min. Finally got sticker and replaced wiper blades.
"Graphic Artist"
Theyre the best with sales service and all of the above!!!!! ¿
"Price Gouger"
I went in for an oil change. It took over 2 hours. The customer service rep came in and told me I needed a right brake light for the outrageous price of $72 and change. I made it obvious I thought it was outrageous. The agent started to explain how they had to remove the panel, find the right wire and it took a little time. He acted like it was rocket science. So I left - went to the auto store, bought the bulbs for $8 popped the panel off with a flat head, twisted the 1 wire counter clockwise to pull it out, replaced the bulb and put the whole thing back together in 5 minutes. I would have probably paid up to $30 for convenience, but I was disgusted with the $72. And when I went to pay the bill, "the manager" approved dropping the price to $32 or $36.
"Great Buying Process"
I purchased a 2013 Toyota 4 Runner as an out of state buyer from Boch Toyota. I had some initial anxieties about such purchase; given the stories I have heard about these types of sales. The sales advisor, Taylor Brooks, was very helpful in easing my concerns. He explained the process and made himself available, even on his days off. He had the car registered in the state of my residence. I caught a plane to Massachusetts to pick the car up; he had the car detailed and had me out of the dealership within 30 minutes. There were some issues about the features on the advertising pages; but we worked them out. I would not recommend this for all dealerships. Do a lot of homework and ask a lot of questions bout what is being offered! Thank you Taylor Brooks for making this a positive experience for me! Kudos and keep up the good work!
"Best Car Company"
My experience at boch Toyota was great. Customer service was excellent. Many thanks to Aiman Tomas who did an excellent job explaining the choices of cars available,great prices , helping me with my purchase and making sure everything else went well. I will recommend others anytime.
"Smooth, Easy Internet Contact,"
Loosing my 2015 tacoma to collision was less traumatic than my anticipation of the (dealer, stock, salesman) shuffle needed to replace the loss. Yes, I did the calls, read the newpaper ads, and searched inventories on line all with little satisfaction. Finally, I connected on line with Boch Toyota where I found the exact vechicle desired and for which a rapid price quote was provided to me. I agreed to drive, some what out of my way, to see the item. On arrival at the main desk, I found myself on a schedule board and after identifying myself, I was immediately greeted by the internet specialist who had coordinated my communication, and I was taken directly to the salesperson responsible for my quote. At all times I felt the Boch associate was doing his best to represent my needs, my wants, and my resources. From initial contact discussions to his final appeals for me to "please contact me for any concerns about the purchased vechicle", the Boch associate performed in a manner representing the best auto buying experience I have had. Thank you, Amer.
"Happy Buyer - Thank You Joe Baribeault"
We shopped around locally at different dealers. Not happy with their stock or approach. We decided we wanted another Toyota. Were not happy with our local Toyota Dealer. I had family members do well at Boch Toyota. So I went down on a crazy Saturday looking for Joe Baribeault on family referral. He is awesome. He knows his stuff, and made this by far the easiest car purchase. Thanks again Joe
"Boch Toyota"
i bought a scionxb at boch toyota. my salesman john remy was able to help me meet my needs. Despite my credit issue, he was able to assure me that he would do everything to help me get a car for my family. i will always recommend john remy to my frieds and family.
"Very Happy!!!"
I never Purchased a new Car before. I walked into the Dealership and I started talking with John Dwyer.One Hour later I was Purchasing my first Brand New Car!! John was Awesome. I will tell all my Family and Friends to see John.
"Wonderful Experience!"
My husband and I had an absolutely amazing experience buying a car at Boch Toyota with Marcel Pabon and the staff! He was extremely professional, friendly helpful, honest, and went above and beyond what we to help us. We were buying a car under a time crunch and he and the staff made it possible for us to purchase the car we wanted AND have a positive experience. We were also impressed with the fact that he also brought in other wonderful personnel from the dealership to answer our questions and guide us through the car buying process. I would HIGHLY recommend buying a car from Boch Toyota and Marcel.
"No Bargaining?"
Went to buy a 2012 Prius V. Took a test drive and liked the vehicle. Could not complete the sale on that day due to family commitments. Came back on the last day of the month (48 hours later). I drove the 56 miles back to this dealership b/c the sales person was nice! Sales Manger (not the original sales person) would not even negotiate on the prices. He said, hed given me his best offer on Saturday and would not even talk about anything...showing me the door. Arrogant! I would not recommend this dealer. I was prepared to purchase the vehicle for just a few hundered $$$ less than talked about on Saturday. I would not recommend this dealer.
"Experience The Art Of The Deal. Exceptional"
We had been working on locating a Toyota 4 Runner Trail Premium 2015 since June of this year. We dealt with another dealer to the degree that we were talked into a $200 deposit on a vehicle that could not be found. We were very un happy, the Trail Premium was to be built specifically as we wanted. We located the 4 Runner ourselves at Boch Toyota. The deposit was returned from the former dealer immediately upon request. We spoke with a sales person and were told the vehicle would be available the following morning for our review. We dealt with Salesman Sean McCarthy and Sales Manager Eric Yngve. Both were professional, not pushy and let us take our time. Dealing with the Finance and extended warranties with finance David P. was like sitting with a siding salesman. We dealt with this issue the next morning, reworked the deal so that it was acceptable to all parties. Picked up vehicle tonight full of fuel and shining like a new dime. I have owned 1995 4Runner, 2004 and now 2015. Thank you BOCK TOYOTA
"Theresa Was Awesome!"
Theresa made car shopping a wonderful experience for our family. I highly recommend asking for her if you go to this Toyota dealership. She is energetic and efficient. Very pleased with our experience.
"Amazing Customer Service!!"
Everyone in this dealership is so friendly and puts their heart into helping every customer that walks through those doors! Everyone that helped me out gave me the best first car buying experience anyone could ever want!! Special thanks for Vincent Meucci and Ryan Grossman for helping me out the most! I would recommend this dealership to everyone a million times over and over again!
"Amazing Customer Service!!"
Everyone in this dealership is so friendly and puts their heart into helping every customer that walks through those doors! Everyone that helped me out gave me the best first car buying experience anyone could ever want!! Special thanks for Vincent Meucci and Ryan Grossman for helping me out the most! I would recommend this dealership to everyone a million times over and over again!
"Great Customer Service!!!!"
Had the pleasure of getting great help and support from Jonathan McGilvray. I would highly reccommend anybody needing a car to go see this guy. Thanks for taking the time to get me and my kiddos a safe and reliable car!! You Rock!!!
"Excellent Experience"
My experience at Boch was exenptional. Steve Chung gave me a great deal on a Tundra. He went above and beyond his duty as a sales person. His knowledge and expertise made me very comfortable with my decision. I am very happy with my truck and would highly recommend Steve Chung to all my friends and family. He didnt pressure me and helped answered all my questions. My experience was excellent! I cant asked for a better dealer! Thank you Steve and Boch Toyota!
"Sevice Sucks"
I bought new car 2015 toyota rav 4 , not even 5 month , my side mirror drop off, them told me toyota service not cover, sevice not good, dont my car from them
"Boch Great People Great Deals"
05-08-2015
I recently bought a 2015 Tacoma from Boch Toyota and I have to say they take the hassel out of buying a vehical everyone I worked with was very professional and did not try to pressure me into buying a truck. Vito my salesman was helpful and knowledgable Eric Yngve the sales manager was great he pulled the whole deal together he was very fair on both my trade in and the price on my new Tacoma just a great guy to sit down and work out a deal with. I have already recomended Boch to some friends and I will definately be a return customer. Thanks Again Boch Toyota
"Arrrrrr ! ! !"
05-08-2015
Dreadful, awful experience!!! Put a CC deposit ($500) on a used car over the phone, received an email confirmation they would hold the car for me while I gathered insurance paperwork and a check. On the drive down from NH for my scheduled appointment, I received a call from the sales manager that they sold the car to someone else "by mistake". The response was, "well, we have another similar car thats only $5000 more". Now, the refund ... After 5 extensive attempts over a two month period - of being transferred to different departments and people, I just now received my refund. While everyone on the phone has been pleasant, its apparent that the organization is either: 1) engaging in deceptive practices, or 2) highly incompetent. STAY AWAY!!!
"Customer Service"
05-08-2015
I walked in one day and this young man approached me and took me step by step no rush and handle everything with me I got a quote for a car changed my oil and when I am ready to buy the car I know where and to who I am going to but i just basically want to say thank you Jovannie jimenez
"Great Dealership"
05-08-2015
We needed a new vehicle in the middle of the snowiest winter in Boston. The staff was available in spite of the weather. They were organized, helpful, and responsive. This dealership has very fair pricing & great customer service.
"Great Experience On Buying My First Car At Boch"
01-19-2015
I recently was in need for a vehicle and decided to make some calls to some of the dealers in New England and was very surprise for the great deal of information i got over the phone, i decided to go with Boch for the great service over the phone. When i visited the dealer i was amaze for the dedication and Professionalism i got from the sales agent Chuck Rose and the manament team they were great and i am very happy i decided to purchase my car at boch toyoa. I am highly impressed at how they handle customer service at this dealership. Chucks approach was much appreciated, and his willingness to partner with us was great. He is a huge asset to this dealership and the company. I highly recommend Boch and will continue to use them when buying future vehicles. We are so happy! And it is a great new touch that after the deals are complete, the head manager at Boch sits down with you to discuss your experience. Great touch! Keep up the GREAT work!
"Excellent Recentexperience Purchasing New Vehicles"
01-15-2015
My husband and I recently traded in our Boch Toyota vehicles and purchased brand new Toyota vehicles. We had an excellent experience at Boch Toyoata. We were highly impressed at how they handle customer service at this dealership. We got very lucky to have an outstanding sales and leasing consultant named Ryan Grossman. His approach was much appreciated, and his willingness to partner with us was great. He did his very best for us and also for Boch Toyota. He is a huge asset to this dealership and the company. No lie. We highly recommend Boch and will continue to use them when leasing and buying future vehicles. We are so happy! And it is a great new touch that after the deals are complete, the head manager at Boch sits down with you to discuss your experience. Great touch!
"Boch Toyota"
11-06-2014
Boch Toyota Norwood has been a 5-star experience each time Ive come in -- whether its to get my car serviced or to buy a new car. Ive gotten both of my Toyotas here, and there honestly isnt anywhere else I would go!
"Worst Buying Experience - Boch Toyota - Norwood"
11-06-2014
I bought a 2014.5 Camry from Boch Toyota Norwood and sorry to say that it was a traumatic experience. I started with getting an online quote and was very happy with the pricing. I visited the sales center and to my surprise the pricing they gave me was 2k more than the online one. They had the whole history of my online conversation but said they did not have the information of the price offered online. I had to talk to the manager to get the price offered online. I dint get a very good feeling on this and should have listened to my heart but unfortunately proceeded with the paper work and paid the advance. Delivery was promised in 2 days. I visited them 2 days later and when I reached I was made to wait for 1 hour as the sales person was busy with another customer. After 1 hour of waiting, I see the car and was shocked. It never looked like a new car with sticker marks and dirt all over and to my surprise the bumper was scratched. The sales person brought in the manager, thats when traumatic experience started. He was so rude. He just said you can keep the car and I will give you free body side molding. I requested the issue to be fixed on the bumper. They made me wait for almost 2 hours and replaced the bumper. I just hope they dont take this damaged bumper and add it to another car. Later after they replaced the bumper I checked the car and it still was dirty. Just dint feel like a new car. I just decided to leave as I had wasted the whole day in the sales center. I also demanded to speak to the general manager throughout my experience but it was never done. Later while leaving I the sales manager said the GM will call me the next day. Till this very min, I have not received a call. Appears they just dont care about customers voice. Just to save on the price, never buy from these guys. Its better to buy from a dealer who offers good customer service and pay a little more on the price.
