"Great Experience"
07-19-2017
This is the first time a had a good experience buying a car and first time at Herb Chambers they came highly recommend. Frankie Santiago was a great salesman, not pushy, pleasant and very helpful. I purchased the car from Frankie he had a lot of patience and went over every detail. I would recommend Herb Chambers.
"Mr. Joseph Shurila"
07-11-2017
This is the second time I have bought a car from Herb Chambers. Jason Arsenault and Kevin Norton were exceptional in my buying process. Both were extremely helpful and both did what I asked to provide the car I wanted and the extras I wanted. . Jason continued to contact me even after the sale and asked how I was doing with all the new gadgets on the vehicle. When I got stuck with my android phone and accessing hands free availability, he took the time to get in a car at the dealer and help me trouble shoot. Kevin also helped me to determine what I needed for the car while providing me a step by step explanation of everything I needed and the cost. The service I was provided was exceptional and over the top. What a great team they were. I am totally satisfied with Herb Chambers Ford of Braintree.
"Not Your Typical Dealership"
07-03-2017
My wife and I found a vehicle that we liked to replace our old conversion van. Not having the best experience with other dealerships, I didnt expect what we got from Herb Chambers of Braintree. Frankie Santiago was a great help to us and everything we told him we wanted and needed he made happen. I would not hesitate to recommend him or Herb Chambers of Braintree for your next vehicle needs.
"Great Leasing Experience"
06-27-2017
I leased a 2017 Ford Escape from Frankie Santiago and received the best service ever. He was patient and answered all of my questions without hesitation. I had never leased before so he explained the entire process to me and made sure I understood it all. He was extremely knowledgeable about all aspects of the vehicle and took the time to show me how everything worked. Not only will I lease my next vehicle from him in three years, but I will make sure anyone I know that needs a vehicle goes to see him.
"Great Company"
Great service! Our sales rep, Khoi listened to our needs and made the process of ending our lease and purchasing a new car an easy transition.
"Great Experience"
A big shout out to Dina Saoud - Dina was so friendly, informative and a pure pleasure to work with - she answered all questions and made the process delightful! I would look for her again! Thank you, Dina!
"2016 Ford Edge"
01-03-2017
I just bought a car yesterday and they were great! I have been to quite a few dealerships and found them to be one of the easiest and polite ones! Thank you!
"Brandon!!!!!"
Brandon put me in a 2016 Ford Focus in which i did not asked for, I asked for a Ford 2015 Mustang and he put me into a Ford 2016 Focus. Customer Service seems to be very formal, but somehow end up to be very informal!
"New Car Purchase Herb Chambers Ford Braintree"
10-31-2016
Wayne my salesman was fantastic. Very Professional great personality no pressure. Would but there again w/o question
"Best Experience Purchasing A Vehicle"
After trotting around to numerous other dealerships looking for vehicles; some of the experiences a complete nightmare, we went to Herb Chambers Ford in Braintree. Which was a GREAT experience with Jason Arsenault. This was our second visit to the dealership with our list of vehicles that were advertised online. Every vehicles we wanted to look at was right there, opened, gone over with features and pros & cons. We purchased the first one we looked at that evening and he made the rest of the process a pleasant - easy - no fuss experience. The financing process (which is usually dreaded) was excellent. Robert Pierce treated us like we were old friends and made the process easy. He explained everything to us in detail and didnt try to sell us anything we didnt need. He knew his stuff and was completely honest, friendly and a pleasure to sit with. In all the entire staff inside the building were awesome - even those not waiting on us were talking with us - friendly - offering us beverages and personable. Drove the vehicles off the lot that night. The people at Herb Chambers never made us feel like we were an inconvenience being there after they should have been closed. This was my sons first time purchasing a vehicle and I am so grateful for the experience this Dealership, Jason & Robert gave him. He loves his Ford Escape, was very impressed with Herb Chambers and is letting all of his friends know as well. THANK YOU
"Excellent Service - Specific To Our Needs"
on 10/01/16 we entered the lot of Herb Chambers Ford in Braintree looking for specific vehicles - Ford Escapes. Mr. Arsenault came outside right away (great especially since it was raining.) Took everyone inside, not to pressure sales, just to get the information for what we were looking for, price range, options etc. Within minutes he had pulled up a vehicle we were interested in with all of our specifics, pulled it up right out front, no searching etc. He opened it up, showed us everything from inside to out - front to back and asked if we wanted to take it for a ride. It was a great deal but we wanted to look at others first. Again, within minutes the vehicles were shown to us and the differences explained. He knew his stuff, he was honest and up front with pros and cons etc. It was a pleasure dealing with Mr. Arsenault and when we go back to continue our search we will be going to him. GREAT SALES REP.
"Unhappy"
took our 2016 ford escape in for a noise underneath car went for a ride with a tech behind dealership he was going about 45 mph said he did not hear noise went for another ride with service adv matt on a bumpy road said he could hear noise said it sounds like steering rack or links he went for a ride with service mgr he also heard noise they said they would contact ford engineering 1 week I heard nothing so I called matt he transfered me to service mgr who told me they tested 2 other escapes they rode the same he said nothing they could do I drove a friends escape no noise our car drove great when we first got it now over bump it rides like a truck with heavy duty shocks NOT HAPPY HERB C AND JIM X SHOULD SEE THIS REVIEW I EXPECTED MORE FROM H C FORD I WAS TOLD THEY WERE GREAT I do not think so thank you d French thank you
"Exceptional Car Buying Experience!"
08-19-2016
My family and I had the pleasure to work with Chris in purchasing our new 2016 Ford Explorer. He is very informative, knowledgeable, patient, and went above and beyond in making our experience in purchasing our new SUV as easy as possible. To say the least, we would highly recommend Chris to anybody who is looking for a quality vehicle, brand new or certified pre-owned. He knows how to work with his customers with exceptional service and attention to detail. This was by far the best experience Ive personally had in purchasing a new car. Chris exemplifies what it means to have the excellence that is a staple of Herb Chambers and his brand. Thank you, Chris, and thank you to the awesome staff at Herb Chambers!
"Great Experience!"
07-12-2016
Top quality inventory, an educated sales staff and a non-pressure environment made the process of buying a car much easier than I imagined. My thanks to Omar Ananbeh for his patience and insight in this endeavor.
"Great Sales Team!"
I worked with Frankie Santiago (sales) in leasing a Ford Escape SE, he was very helpful, friendly, not-too-aggressive, and straightforward, all around good guy. The pricing negotiation experience was fair and they gave me the best price of 5 dealerships. They did not waste my time (like many dealerships do.) I would recommend doing business with Frankie if you are looking to buy or lease a new car. In the finance department I worked with was Kevin Norton, and he was excellent as well. Explained everything and was very nice. I will definitely go back they are both 5 star guys!
"Great Sales Team!"
I worked with Frankie Santiago (sales) in leasing a Ford Escape SE, he was very helpful, friendly, not-too-aggressive, and straightforward, all around good guy. The pricing negotiation experience was fair and they gave me the best price of 5 dealerships. They did not waste my time (like many dealerships do.) I would recommend doing business with Frankie if you are looking to buy or lease a new car. In the finance department I worked with was Kevin Norton, and he was excellent as well. Explained everything and was very nice. I will definitely go back they are both 5 star guys!
"Best Car Buying Experience Ever"
We recently purchased an Explorer from Herb Chambers Ford Braintree and were lucky enough to have had Florin as our sales rep. He made our visit to the showroom "the best car buying experience ever" with his politeness, knowledge of product and funny sense of humor. I cant imagine going anywhere else next time we need to purchase a car. A shoutout to Scott, the general manager, who was great and helped us with an issue on our Ford Edge.
"Bad Expieriance With Sales Team"
I was in the middle of negotiating a fair price for the truck I found and they sold it out from under me during negotiations
"Excellent Experience"
04-26-2016
My husband and I had a very enjoyable time working with the staff of Herb Chambers Ford in Braintree, particularly Florin “Flo†Burghiu. Due to a recent additional grandchild we created a very specific “wish list†for our Ford Explorer XLT. Miguel Silva the General Sales Manager quickly affirmed those needs and was able to locate and expeditiously secure our vehicle from an out of state dealership. Working with Flo from start to finish was an absolute pleasure & rather refreshing. He is the ultimate professional: knowledgeable, courteous, thorough, diligent, and most of all willing to listen to and invest time in his customers, We will most definitely recommend Herb Chambers Ford to our family and friends.
"Great Experience!"
04-22-2016
I walked into the dealership just expecting to test drive a few cars before deciding on what I might want. The whole process went so smoothly with the help of Frankie Santiago and Jim in finance that I ended up driving my brand new car home that day! I am normally intimidated by dealerships but was made to feel very comfortable this time. Thanks for all of your help guys!
"Very Pleasant"
04-08-2016
Saw that this dealer was receiving a car I wanted to see, and they were very prompt in informing when it arrived. Was able to check and test drive without hassle, and was offered a very fair price immediately on inquiry without any pressure or back-and-forth. Trade-in and finance processes were both painless, and they were extremely accommodating in service of getting all paperwork sorted quickly. Zero complaints.
"Best Buy Ever"
04-01-2016
I had the Best Buy experience ever I return to the Ford dealership and Braintree because of my last experience with flow and Lisa now on this particular occasion I was met with a warm smile and an unbelievably helpful young lady by the name of Sheila smail now she did everything I asked and more and she was so good most of the time I didnt even have to ask a single thing she was extremely informative and more importantly extremely helpful shes the whole reason why you have a loyal customer for life and I will be more than happy to send as many people as I can do your dealership because of her. Thank you for my best experience ever buying a vehicle. Your loyal customer, John S Szymczuk
"Excellent Experience Buying Our Lincoln"
We just purchased a 2016 Lincoln and couldnt be happier. From the moment we walked through the door in Braintree, we were greeted by helpful employees. Our Sales Consultant was Paul Calder. He took the time to find out what we were looking for in a car. We took the car for a test drive and loved it. He wasnt pushy at all. Nor did he have to be. The product clearly speaks for itself. We walked away and decided to buy that car. After our purchase Mr. Calder continued to treat us kindly answering all questions. He showed us all of the features of our new Lincoln. It was an absolute pleasure doing business with these people.
"Great Guy ! Great Deal !"
10-19-2015
Purchased a pre-owned vehicle approx. three weeks ago from Herb Chambers Ford in Braintree, MA. The salesperson we dealt with was Florin Burghiu. This young man was a pleasure to deal with. He was totally professional, very personable, informative and helpful throughout the entire process. His explanation/demonstration of the cars options and special features was excellent. Florin is a Sales Consultant that represents the dealership well. We had a very good experience all around and recommend everyone highly. Kevin & Sue C.
"Greatplace To Buy Vehicle"
10-19-2015
Very helpful employees good pricing good cars and a nice and clean dealership
"Excellent Experience, Love My New 2015 Ford Fusion"
My sales consultant, Florin, made leasing my new Fusion a very positive and enjoyable experience. Florin is extremely knowledgable, professional & attentive. I felt that he was very honest with me about my options with the price range I felt comfortable in. I never felt as though I was being pushed or pressured at all. Cannot say enough about the courtesy and professionalism of the team, including Florin, sales manager Miguel and finance manager Sean Alpert. I can honestly say that this was the best car buying experience Ive ever had. I highly recommend Florin at Herb Chambers Ford in Braintree. I will absolutely recommend this dealership to all of my family and friends.
"Awesome!!!!"
08-28-2015
On August 17, I went to Herb Chambers Ford Braintree on a whim to look at a Ford Taurus. When I arrived I was informed that the one I had seen on the internet had been sold. As I was not locked into a certain type of vehicle, I tested 3 different SUVs. The Ford Escape, Ford Edge, and the Ford Explorer. I chose and drove off the lot the same day with a Ford Explorer. My sales man was Jason Capone. All I can say about him and this dealership is WOW!!!!! No pressure. I told him I needed to talk with my wife first and he was understanding. Also very understanding was Eric, Sales Manager. So after speaking to my wife, we went back that evening and bought the Explorer. Very happy and none of the people I was in contact with was pushy or rude or trying to "just make a sale". Great people here and I will not hesitate to purchase from here again in the future.
"My New 2015 Ford Fusion"
I love the dedication too please customers here... I was working with a great sales associate by the name of Florin Burghiu this guy worked with me for months keeping in touch with me with great ideas on the perfect car for me and my family... In the end between him and the Financial manager Sean Alpert they got me a brand new 2015 Ford Fusion!!!! I recommend there service here at Herb Chambers of Braintree
"Florin Helped Me Buy My First Car"
Florin helped me through buying my first car. I went in knowing I wanted a Ford Fusion with AWD, but there were so many options available that it took us a while to narrow down what I really wanted. Florin showed me car after car and truly went the extra mile to make sure I was satisfied. In a few years when I am looking for my next car, I will be going to Florin at Herb Chambers.
"Best Service On Buying Suv"
06-04-2015
I went into Herb Chambers Braintree and was approached by a car salesman Brandon Williams he was very helpful and knowledgeable about the vehicles on the lot I explained to him what I was looking for and he found the perfect car for me I was very pleased with all his quick hard work he did for me. I would definitely recommend friends and family
"Ask For Jason Capone!"
05-20-2015
Just bought a 2015 Edge in silver ingot and am loving it. My sales consultant, Jason Capone, could not have been more knowledgeable, helpful, or patient. I was treated very fairly and could not be happier with my overall experience and my new car. I highly recommend Jason Capone and Herb Chambers Ford of Braintree if you are in the market for a new car.
"Great Experience"
04-14-2015
I went to Herb Chambers to buy a used truck. I drove out- the same day with a new truck. Mike Harrison was the salesman. He was a straight shooter, very knowledgeable about the ford truck line. I have never enjoyed going to buy a car-it has always been an odious but necessary task. This guy turned that around. I have been driving the truck for a week now and it is fantastic. My thanks to Mike and Sean who made the experience painless. When we go to buy my wife a car next year- this is where were going.
"Excellent Service"
03-22-2015
All the folks at Herb Chambers were excellent. My questions were answered, Gary Crane (Sales) was excellent....! There was no pushiness whatsoever. Was given an honest assessment of my situation by all involved....thats all that you can ask of anybody. Very happy about my vehicle. Best Regards! Philip Clinton Mattapan, MA
"Very Happy With Experience,"
03-12-2015
Finally an easy experience buying a vehicle, thanks to Scott Lewis and his team. Purchased two vehicles and happy with both of them.
"Great Experience"
12-10-2014
I was considering buying 2 new Transit Connects for my business and then my own vehicle got totaled so instead of putting myself through the pain of car buying I did all 3 in one shot. Between Julianna Vargas (sales) and Guillome Jean (sales manager) I was blown away. I had some specific requirements on both my F-150 and the Transits, Guillome did a great job tracking them down at other dealerships and getting them to Boston over a snowy Thanksgiving weekend. I never expected to be high-fiving anyone in the car business but they made it happen. We will be looking for more Transits in 2015 and they will be my first stop.
"Best Buying Experience Ever"
11-13-2014
Cannot say enough about the courtesy and professionalism of my Salesman Kevin Sanderson and his Manager Miguel. I have been buying cars for for over 25 years and I can honestly say that this was the best buying experience Ive ever had. I highly recommend Kevin Sanderson at Herb Chamber Ford in Braintree
"Best Buying Experience Ever"
11-13-2014
Cannot say enough about the courtesy and professionalism of my Salesman Kevin Sanderson and his Manager Miguel. I have been buying cars for for over 25 years and I can honestly say that this was the best buying experience Ive ever had. I highly recommend Kevin Sanderson at Herb Chamber Ford in Braintree
"Best Dealership Outstanding Service!"
11-11-2014
MY SALES ERSON KEVIN SANDERSON IS THE REASON I BOUGHT A CAR HERE. HE WAS HONEST AND PROFFESIONAL. HE GIVES THIS DEALERESHIP A GREAT NAME ! HIGHLY RECOMMEND.
"Wonderful Experience"
11-10-2014
I went to Herb Chambers Ford in Braintree and had a wonderful experience. Jason Capone sold me my 2011 Ford Fusion and he was really great! Very informative and genuine. You could tell he has serious passion for what he does. I would recommend him and this dealership. Thank you, I love the car!!
"Good Salesman"
11-06-2014
I had a very good experience with salesman Nathaniel Gamble . He was very professional in the way he presented himself and the many cars at Herb Chambers ford of Braintree. I wasnt really sure about what I wanted . He took the time to answer all my questions and let me check out a variety of cars on the lot. Never once pressured me to make a choice.Finance manager Brian Moynihan was also very helpful in making it work for me.
"Very Satisfied Customer"
11-04-2014
I recently purchased a new Ford Escape Titanium at Herb Chambers of Braintree. It is the third car I have purchased there. It was a very positive experience. My sales consultant, Kevin Sanderson, was highly professional, very knowlegable, helpful and friendly. He went out of his way to insure that the car I was purchasing was what I wanted at a price that I could afford. He was willing to spend as much time as needed to insure that I was completely satisfied. During delivery of the car, Kevin made sure that I understood all of the features of the car. He was not rushed and treated me as an important customer emphasizing that whatever I needed in the future he would be there to help. It was a very positve experience, due in great part to Kevin. And I love the car.
"Purchasing A Used Car"
11-04-2014
Nathaniel Gamble took the lead in my experience purchasing a used vehicle this past weekend. I found the Mazda 3 online and was able to get in to view it within a week. Mr. Gamble made the process incredibly painless for a first-time buyer. Not once did I feel intimidated or as though he was pushing me into buying when I was making a decision. He was friendly and humorous and made my experience not just easy, but enjoyable. Although the car was priced above my limit, I eventually decided to purchase it due to the explanation of the work that the Herb Chambers service center put into it before they put it on the lot - I couldnt have found a car of comparable quality anywhere else. My only issue was the time it took for the finances to be sorted out - I ended up waiting for over 2 hours before I could sit down with someone to speak about the final details. Unfortunately this was mostly due to the dealership being short-staffed that day. Overall, this was a fantastic experience and I am extremely pleased with the car I ended up with thanks to Mr. Gamble and the rest of the staff at Herb Chambers Ford of Braintree.
"Great Experience"
10-29-2014
Picked up a new F 150 2 weeks ago from Herb Chambers Braintree. The whole experience was great. Lisa organized me coming into meet and talk about options. I hooked up with Kevin Sanderson and we had a great afernoon searching inventory discussing options and decided on a truck. Kevin went above and beyond to have my 150 ready to be delivered when i asked for it. Love the new truck and its options. The whole experience from 1st phone call to delivery was awesome. Thank you
"Purchase Of New Car"
10-29-2014
went looking for a vehicle with a 3 rd back seat but did not want to spend too much found it with the help of Kevin Sanderson. 2nd stop in looking for a car and the first one did not go well at all. Kevin was professional and courteous, love my new car
"Great Experience"
10-24-2014
I recently bought a 2015 Ford F250 XLT from Herb Chambers Ford in Braintree. It was the best car buying experience Ive had in a long time. My salesman Kevin Sanderson was excellent to work with, he made the process extremely easy, and was very knowledgeable when it came to the truck line. There were no games with the price of the new vehicle or the value of my trade. Cant say enough about Kevin and the sales experience he provided. I will definitely be going to see Kevin again for my next vehicle purchase
"Great Experience"
10-21-2014
Bought a 2015 Ford F250 XLT from Herb Chambers Ford in Braintree, and it was the best car buying experience Ive had in a long time. My salesman Kevin Sanderson was excellent, very knowledgeable about the truck line and made the whole process very easy. There were no games with the price of the new truck or valuing my trade and they were up front with all the numbers and rebates. Cant say enough about Kevin and the service he provided
"Purchasing Our 1st Truck!!"
09-03-2014
We were so pleased with our experience at Herb Chambers Ford. Sean Cotton was great to work with. He was determined to make sure we had everything on the truck we needed. Everyone there made us feel comfortable and you did not feel like you were getting the usual "car purchase" scam! We have 4 Herb Chambers Lexuss but this was our first time getting a truck. We planned to go and do more research and compare prices but once there we realized why we always go to a Herb Chambers car dealer for our cars. Our neighbors are convinced we work for Herb Chambers because of all the cars in the driveway. The only thing I would like to change is that at Herb Chambers Lexus we received Matching car coffee holders with each vehice. Sean was not happy about it, but Herb Chambers Ford did not have coffee cups to match our new Ford F150 Plantinum truck!!! Come on Herb!! Ford needs coffee cups too!! We love you guys and thanks Sean for being so knowledgable about the truck and taking the time to show us all the features. PS- Sean, if Herb sees this review and gets the coffee cups in, please let me know as you owe us #2!!
"Thank You Rich Kurtzman !!!!!!!!!!!!!!!!!"
08-13-2014
Thank you so much Rich Kurtzman for being so patient and kind, you are the best sales man ever. I will tell all my friends and family to ask for you, I dontt think I would have bought a car today if it was not for all your help. Thanks again Donna
"Friendly And Professional!"
08-07-2014
I worked with Tanya for my new Ford Edge SEL. She was on top of everything - very responsive, friendly, and professional. When I was just shopping, she was patient with us. When I was ready to move, she even reached out to me on her day off to make sure I had answers to all of my questions (...and I had a lot of questions). She was straight forward about all prices and lease options, and made sure I got everything that I wanted. I would recommend her to anyone looking to buy/lease a new Ford. Thank you!
"Worst Car Buying Experience Ever"
I just purchased 3rd vehicle from Herb Chambers. It will be my last. Our vehicle was a custom order and it came over a month late. Our sales experience was awful. Our salesman did not know the product well, did not return phone calls promptly, and was rude following delivery of the vehicle. We were not kept informed of the delivery status. When I called the dealer and asked to speak with a manager rather than our salesman, we either got a call from the salesman again or our calls just were not returned at all. After the sale was complete, I received a survey from ford. It was filled out honestly to represent our experience, so hopefully the dealer would be able to avoid these same issues with other customers. After that, we received a rather rude, sarcastic and completely inappropriate email directly from our salesman. We have never been treated this way by any salesperson for any product we have ever purchased. I recommend you avoid Herb Chambers Ford, I will!
