"Another Job Well Done By Mitchell. A+++ Service"
Mitchell has been wonderful to our family, we just had an older Volvo needing a part and Mitchell installed it for 1/3 the price we were quoted elsewhere locally. They have provided top quality service for a very modest price and always in a timely manner. We have purchased cars from Mitchell for years, always pleased with each car. They last over 200,000 miles each... Mitchel Volvo, dependable, local family business which has many loyal and totally satisfied customers, our family included.
"Drove 90 Minutes To Buy My Volvo From Mitchells"
Sales Associate Alan Selinger was great to work with and patient with all my questions. Buying a pre-owned car can be a challenging experiece but the Volvo team prepped the car so it met all required specs and it was in mint condition. I look forward to sharing my experience with people who live within and outside of the Hartford market.
"Mitchell Volvo Service"
After experiencing a minor glitch in a recent service appointment, the service manager went out of his way to correct the situation. My description of the situation was met with a prompt, courteous response and an immediate remedy to the situation, all scheduled to my convenience and satisfaction. I will most definitely continue to use Mitchell Volvo for all my Volvo servicing needs.
"Worth A Little Ride To Simsbury!"
Drove by dealer few years ago while leaf peeping. Loved the look of Volvo S60. And so it started...tried a lease, being new to Volvo Loved the car!! Now purchased new XC60. Bottom line- best price and financing around. Even satisfied my hard to please husband!! Friendly and professional staff. Special thanks to Lou.
"Bulb Replacement - No Appointment"
On my way to work, a message came on in the car - low beam bulb failure. I stopped at Mitchell Volvo. They replaced the bulb without an appointment- they also gave me a free car wash. Great experience.
"Violet44"
I was having very strong gas odors inside the car and was terrified the car might explode. MitchelsSuburu of Simsbury took it in for repair right away and serviced it in no time. I was so relieved and grateful for the immediate attention. My experiences with Mitchels Suburu has always been a most satisfactory one. Very accommodating and pleasant people to do business with.
"Where To Buy Your Next Volvo"
Best sale process I have ever been involved in. I am completely satisfied
"My Dealership For Almost 30 Years!"
I cant tell you how many times this dealership has bent over backwards to accommodate my car needs. They have always tried to squeeze me in or at least take a look whenever I have had a problem or concern with my car. The service people, including the management team are what keeps me coming back and also why I have bought many cars from them thru the years.
"Very Good Dealership"
Excellent experience. I was allowed to test drive a used car to my mechanic for inspection.
"Recent Visit"
The quality of service was outstanding. The courtesy of staff and their caring attitudes is something that I deeply admire . It is special pleasure to deal with Denis who is simply a wonderful person.
"Great Dealership/great Staff"
01-21-2016
I have purchased many preowned Volvos from both Mitchell dealerships, Torrington & Simsbury, and have left the dealership pleased with our purchase. Brandon Munson has worked with us and been more then fair with value of both trade in and new purchase. He has honestly answered all our questions and advised us when to when not to purchase. Hopefully we will return to Mitchell and Brandon when in the market again.
"Hard To Find Problem Found"
My 1997 200 + mile Volvo 960 was throwing a speed sensor fault and was dropping to 3rd gear as the default condition. The speed sensor was changed and the problem re-occurred. Dennis and his team spent considerable time trying to trouble-shoot the problem and I was afraid the end was near.for the 960. Dennis said before we give up lets have our tech who his most experienced look at it but he was on vacation for a few days. Upon his return and applying his diagnostic expertise, the pesky problem was diagnosed as the main dash circuit board., The miracle; they still made the board. A week later and some excellent labor and the 960 was returned purring like a kitty, an old kitty still with lots of pep. Thank you, Volvo team.
"Great Place For Purchase And Repairs."
Always reliable, staff is very friendly and customer service is excellent. You have a problem, they will listen and work with you.
"Excellent Service"
Had my Saab towed Friday. Rick in service got it fixed Monday. He did so honestly and fairly, and effectively. Rick and Mitchell Volvo are honest and fair. They are good people. When I need to buy my next car I will go to them. I highly recommend Mitchell Volvo.
"Thank You!"
Dennis was extremely helping with a thorough safety check and resolving an important brake issue. We appreciate the service and great advice we have received over the years. Many thanks!
"A Sale To Savor"
I was not even in to buy a new car ... But the temptation was there and the salesman was fantastic
"Mitchell Volvo Buying Experience"
We talked to our salesman 2 days before buying our new car. All that we asked for was already done and ready. The vehicle...the paperwork (electronic) was ready. We confirmed the car was what they said it was and drove off. Hassel free...very friendly and very articulate. Thank you¿¿¿
"Will Never Buy Or Get A Car Serviced Anywhere Else"
Ive been a Mitchell customer for almost 27 years and have never had such good service anywhere else. ( I bought my first car 43 years ago) My most recent visit was to autobody shop. The price quoted was fair, but because the outcome was not perfect (due to residual sun damages not caused by Mitchell, obviously), the manager volunteered to take off about 40% of the price. The maintenance services have also been consistently reliable and of high quality. The staff in all departments is friendly and customer service driven.
"How Do They Retain A Volvo Franchise?"
Completely ignore email inquiries. Whats worse? Their Volvo website reveals NO Volvos when you click to view CPO vehicles BUT, plenty of CPOs from their sister franchises. Perhaps VolvoUSA corporate needs to take a look?
"Well Worth The Trip To Simsbury."
First visit for possibly buying a used car. Very knowledgeable, understanding and professional sales person - maybe the best I ever met in the car business. It is clear that Mitchell cares about its reputation. Great facilities. The other people I encountered were also genuinely very customer focused without the feeling that they just went through a "how to give good service to your customer" training class. I plan to going back for a second look at the car in which I am interested. It is worth he trip to Simsbury if they have a car in which you are interested.
"Great Attentive To Detail Volvo Service"
06-04-2015
I have been a long time Mitchell Volvo customer, since purchasing my XC90 there five years ago, and I have struggled with some service issues during that time, mostly involved with an oil consumption problem that is still yet to be resolved, but I was elated during my recent routine service visit when I discussed this and some other concerns with Jen, a service advisor that I never worked with before, and she listened and set-up a plan to address each of my concerns in addition to completing the routine service efficiently and effectively. I left the dealership with a true feeling of accomplishment and satisfaction, and the vehicle seemed to perform better than it had for some time. Thanks Jen!!!
"Great Service!thrilled With The Way I Was Treated."
04-02-2015
Above and beyond excellent service! I am a very satisfied customer.
"Integrity"
03-19-2015
I enjoy working with Chris and Brandon because they are so knowledgeable and answer all my question. There is good integrity at Mitchel Volvo and the staff are very cooperative.
"Excellent Customer Service By Alane."
03-19-2015
I bought my new XC60 back in October 2014. I apologize for procastinating and taking this long to write about my Mitchell experience. The car I purchased was a demo; therefore, a few minor outstanding details needed to be worked out to make this picky guy completely satisfied. Alane is NOT one of those typical salespersons that will ignore request once the papers are signed. She works with you until your completely satisfied even weeks after the sale. Again, I apologize for taking this long to express my appreciation of Alane. Thank you Alane!
"Awesome Experience - Chris Is The Best"
02-19-2015
We worked with Christopher and he is the best. Weve worked with other sales people at other dealerships, but none even come close to Chriss profesionalism, knowledge of the Volvo lineup, or passion for Volvo vehicles. If you are in the market for a Volvo, I strongly recommend working with Christopher.
"Chris Is The Best! I Love My New Bmw X5 :)"
01-29-2015
Let me start by saying that I decided to purchase with Mitchell Volvo after reading a review right here on Cars.com. This stuff works! I was a little nervous about purchasing the vehicle because I live on the small Caribbean Island of Anguilla and I knew I would have to ship and go through so much hassle...from thousands of miles away. When I called and expressed my interest Chris Emailed me all the information I needed to know about the vehicle. He walked me step by step through the purchase process and they even had my car transported to New Jersey for Shipment to Anguilla. Chris kept me posted via text message the whole way. There wasnt a minute I didnt have a status update on my Car. I can say that these guys are really honorable, and from my very first conversation I felt like I was dealing with a company that I could trust to deliver a car I had never seen or touched or driven...and deliver it in the condition they promised it would be in with the correct documentation. I picked up my vehicle here in Anguilla today and I drove it for the first time. I can say that I am SOOOO Happy with this Car. I feel like Im floating. Grinning from ear to ear. If you are in Connecticut or anywhere in the USA or around the world like me for that matter and you want to purchase a Car with confidence choose Mitchell Volvo and Ask for Chris Jensen! #happycustomer #bmwx535d :)
"My New Dealer"
01-15-2015
I just love my Volvo S60 T5! Mitchell Volvo helped with making it a reality by working with me on achieving my final purchase price. I cant express how helpful Christopher and Brandon were and remain to be. If you have any questions about anything, they are always there to help even after you buy the car & drive off the lot. Everyone that I have encounted there is extremely knowledgable, professional and a joy to work with. I am a faithful Volvo owner now and would only purchase from Mitchell Volvo.
"Car Buying Experience"
01-15-2015
Worked with Chris J. Id have to say - fair trade-in price. No hassles - completed negotiations in 15 minutes in a professional way. Positive experience all around. Great job Volvo
"Love My Volvo"
01-15-2015
Christopher was great to work with. He made buying a car fun instead of the usual unpleasant experience
"Fantastic Customer Service And Price"
01-08-2015
We had a fantastic experience at Mitchell Volvo. From the initial call, all the way to the pick of our new Volvo. No pressure, no gimmicks and they have what we were looking for. We can comfortably recommend doing business with both Christopher and Brandon.
"Great Dealership"
12-05-2014
I just want to let everyone out there know, how great my car shopping experience was at this dealership. I bought a 2010 Volvo from Alane. She was not pushy, listened to what I was looking for and got me the best price. The car was in great condition, very clean and new tiers. I would go there and ask for her. It is nice to have someone on your side when buying a car.
"Luis Vega - The Best"
12-05-2014
Let me start of by saying car shopping is not easy, and a head-ache at the least. However, Luis Vega and Mitchell Volvo changed my views on car shopping. I called Mitchell Volvo inquiring about pricing on a few different makes and models expecting to hear the typical sales pitch, and this was not the case. Luis Vega the ultimate professional, was there for me when I was confused about product knowledge and the whole buying experience. (Keep in Mind this is my 25th car purchase.) He provided all figures broken down with taxes and fees ahead of time, and even took the time to check the car for wear and tear before I drove 65 Miles to the dealership. I did not feel like I was working with a salesmen, more like a general to say the least. I love my S60 t5 AWD, and I highly recommend Luis Vega.
"New Xc70"
12-05-2014
Just bought a new xc70 from Christopher I love my new car. Outstanding experience .
"Always A Good Experience"
12-05-2014
Just bought our second car from CHristopher at Mitchell. We picked up my wifes lease, an S60 8 months ago. Just got my new XC60 today. Same service both times.
"Good Experience"
12-05-2014
Bought my Mercedes E550 sight unseen. Car was in better condition than I expected when it arrived. Christopher sent copious amounts of cell phone pictures by text of every imperfection on the vehicle. He helped walk me through the entire process including sending me a picture of my new baby being loaded onto the truck. Would recommend fully. All the best.
"New Xc60"
10-09-2014
Christopher responded very quickly to my online inquiry with a very aggressive price quote for an XC60 lease. Picked up the car with very little hassle.
"Good Experience"
10-09-2014
Bought my S40 from Christopher. Good Experience, no complaints.
"Re My New Preowned Volvo"
10-09-2014
I dont know how, but Ozzie found me a really nice/clean 2008 Volvo XC70 to replace my totaled 2005 XC70. Thank you so much. You are the best. ASK for Ozzie!!!
"My Preowned Xc60"
10-09-2014
This was one of the best buying experiences ever. I went in to look at the new XC60, and ended up buying a new one. Thanks Ozzie I appreciate all your help.
"Used Car"
10-09-2014
Christopher showed me a new model with all the bells and whistles, but when it came down to it we discovered I was more financially comfortable with a pre-owned. The way I was treated never changed. I received the same courtesy and attention as when we were discussing a new car, and Chris and Lou really went out of their way to make certain we located a pre-owned vehicle with many of the same features Id fallen in love with on the new model.
"Simple"
09-25-2014
Just wanted to say Chris was very helpful expediting my pickup of a new 2012 Nissan Titan truck. Thanks again.
"My Preowned Xc70"
09-25-2014
Alan found me the nicest 2008 XC70 in CT...What a car, and what a deal. Thank you so much. Alan is the man
"Our Dealer!"
09-25-2014
Been buying from Mitchell since 86, SAABs for my wife. Now Im into a 14 Volvo S60 and love it. After 20 years in big SUVs, the S60 is a sweet change. Alan Selinger was a really big help!!
"Great Treatment"
09-25-2014
Love my new 2010 S40. Excited for AWD this winter. Christopher made the process easy start to finish.
"My New Xc90"
09-25-2014
I went in to buy a new 2014 Volvo XC90, and ended up buying a 2012 CPO X90 with only 8500 miles and saved $20k. Thanks Ozzie you are the best.
"My New S60"
09-25-2014
woow ... just picked up my Ozzie you are the man!!! thank you so much. Best buying experience even.
"My New Xc60"
09-25-2014
Thank you so much Ozzie. The car he found for us was the only one on the whole East Coast. He didnt complain ... he just got the car for us!!! Thank you so much!
"Alane Is The Best"
09-11-2014
Alane was so thoughtful and extremely understanding. Even thought it took us 9 months to make a decision; she was very helpful. She found us the right car at the right time. Thaaank you Alane :)
"Best Sales & Finance Interaction By Far!"
09-11-2014
I have been leasing since 1988 and I would guess that this new Volvo V60 is our 25th car. The professionalism, speed of the overall process and warm family atmosphere will make me wanting to comeback and recommend Mitchell Volvo for years to come. This might rank as the top experience I have had in all the years of leasing and purchasing automobiles. Way to go Mitchell Volvo and a special thank you to Alan Selinger, who will rank in my top 3 salesmen of all time! Alan, because of you the transaction was uneventful and enjoyable. This is the way leasing or purchasing a new vehicle should be.
"Great Experience At Mitchell"
09-11-2014
I owned a Saab that was unfortunately totaled. Since Saab is no more, I decided to look at Volvos. I stopped by the lot very late on a Saturday afternoon, not wanting to bother anyone since I hate high pressure sales. Despite the 80 degree heat, Chris Jensen came right out to help. I told him that I was just looking, didnt want to waste his time. Still, he wanted to help. When I mentioned that I was interested in a particular model, he told me that they had JUST gotten one in (as in, it was on the lot still dirty). They cleaned it up, called me for a test drive, I signed the papers on Thursday. It was a painless experience, Chris was friendly, knowledgeable, and totally helpful.
