"Great Service Of Mr. Gene Russell"

My wife and I purchased our GLC 300W yesterday. Mr. Gene Russell, the salesman, provided the best service we had experienced--and we purchased quite a number of cars over the years. He is detail-oriented, friendly, knowledgeable, and thoroughly professional. We look forward to a long-term relationship with him, and also with this dealership, in the years to come, and we would definitely recommend him, and Walters, to our friends and relatives.

"Mercedes Benz Of Riverside, Jin Lee Is The Best"

Jin Lee is a great sales, I bought my Mercedes from him, very nice person!!

"Good Experience"

JIn Lee was very friendly and helpful. I highly recommend him!

"Fantastic"

I recently purchased my vehicle from and was taking care from the beginning to the end. Jacqueline Nasser who assisted me with my first vehicle was professional and knowledgeable. I drove 3 hours to Walters because I know I will be treated honestly and professional every time.

"Smart"

10-24-2017

I had a wonderful experience... Rashad was kind and friendly. I got what I asked for I would definitely buy a car here again.

"My Mercedes Benz Cls"

10-19-2017

I recently purchased a Mercedes CLS 250 from Walter’s Mercedes Benz - Riverside. I had the pleasure of having Rashad Whitlow as my sales person and I have to honestly say that my purchase experience could not have any smoother. 5 STARS across the board.

"Patrick Draper"

10-19-2017

Simon Green in the commercial sales department along with the entire team there made my sprinter purchase a pleasure.

"C43 Amg"

10-18-2017

I spoke with over 10 dealerships and even an auto broker. I’m consumer which means my loyalty goes to the best deal in front of me. I can easily say Gene Russell was by far the very best experience in customer service. All my negotiations were done via email. I never set foot in the dealership until I signed papers to drive off. Gene and I sent over 35 emails within 2 days until he located the car for me, had it delivered to Walters and he gave me the best price. Gene gave me a price that 10 dealerships told me I was asking the impossible. I am very happy with the vehicle and my experience with Gene at Walters. I would recommend him to anyone and save them the time of visiting other dealerships within 50 mile radius because Gene at Walters was able to do what all the other dealerships could not. Once I got into finance Julio made it a breeze. Friendly no pressure type of vibe. We talked about the Dodgers because he’s a huge fan and the overall experience was a pleasure. Thank you again gentlemen.

"Great Dealership"

10-16-2017

Top notch dealership, very happy with purchase and the whole staff. They not only went above and beyond what was expected. They went as far as delivering the vehicle for me and made a special house visit to help me program my garage door opener.

"Jr Rodriguez: Service Advisor Walter’s Automotive"

10-13-2017

Hello, my name is Craig N. from Riverside, Ca. Over the years, I have bought many cars, and trucks from various dealerships only to dread having to use/rely on their service departments. The reasons are many: poor customer service, incompetent and rude service members, always feeling rushed through the process, having only some of what I mentioned being addressed, being over charged for the repairs, being charged for unneeded repairs...etc...etc. Well, I have some good news- I finally discovered a dealership service department that is both fair and reliable, and doesnt practice such poor business tactics. I bought a used 2013 Smart Car for my son about one year ago. The car began to have problems shifting so I gave, "Walters Automotive Group" of Riverside a call. From the get go, my call was promptly and professionally handled. I was put into contact with a service advisor named JR. Rodriguez. JR. was extremely polite (and most important-Patient). I told JR. this was my sons first car and that he was a college student with a very limited budget. JR. listened and understood the situation and felt the car simply needed a software update of $155.00. The car was ready the same day and the repair cost was exactly what was quoted. After driving the car for a while, it turned out the problem reoccurred, and the vehicle was brought back to the dealership. Upon inspection, the mechanics at Walters discovered it was a much more serious/costly problem than just the needed software update. JR. explained to me what was needed to repair the car, the cost, and the time needed to fix it. Feeling bad the initial software update didnt resolve the issue, JR. arranged to have the $155.00 along with an additional 10% be removed from the repair amount. JR also arranged for my son to have a 2016 Smart Car loaned out to him, at no additional cost, until all necessary repairs were completed. This is the kicker- when JR. called me about my sons car being ready for pick up, he also told me the repair bill would be nearly $100.00 less because their mechanic was able to do the repair sooner than previously thought! This was something I had never experienced before. When I first realized I was going to have my sons car fixed at a Mercedes dealership, I expected the worse. I was convinced the repairs were going to be expensive and that it would be a long time before the car would be repaired. Was I ever wrong! Not only were we treated as though we just bought the most expensive car in the place- JR. communicated with us throughout the entire repair process with all charges reflecting to the penny what JR. had originally quoted at the start. All-In-all, we saved over $300.00 on the repair, and we were never inconvenienced. For anyone interested in buying a Mercedes or Porsche, or even a Smart Car, I cant imagine a better place to go than Walters. And for anyone wanting to have their vehicle repaired elsewhere after reading this, or not checking for themselves just how awesome this place is, is making a mistake. I HIGHLY recommend Walters Automotive Group, and even more so- JR Rodriguez as your go-to service adviser!!! Most Sincerely, Craig N. of Riverside Ca.

"Personalized Service"

Everyone at Walters Mercedes was very nice and friendly. Love the no hussle deal. Jin Lee is amazingly knowledgeable about cars especially MB that was highly appreciated. Sales Manager, able to meet with US and introduce herself was a nice gesture.

"Such A Great Experience"

If you stop at Walters in riverside ask for Gene Russell. I was indecisive in the car I wanted considering I have never driven a Mercedes before. Gene was thoughtful enough to walk me through the inventory and educate me on each car and there differences. He was honest enough to let me know what would be the best car my safety needs and what to stay away from. Within 45 min of looking and test driving the inventory I was sold! He guided my husband and I back to his office where we finished paperwork and reviewed prices. Hes not your every day salesman who just sees each person as a paycheck. Hes polite and will answer any questions you have with no rush. Do yourself a favor and see Gene Russell!

"Great Customer Service"

I am in love with my new car. Jin Lee made the buying process so easy and fun. He was very easy to work with and I didnt feel any pressure to purchase. He really made it a great experience.

"Jins The Best!!!"

Jin, has always looked after my wife and I.Sorry to say that we are now moving to Florida and will miss working with Jin..We probably will never find another sales person like him..I am even willing to come back to California just to work with Jin again for our next MB...Thanks Jin

"Great Experience"

09-25-2017

Christian García Felix provided excellent customer service and was extremely knowledgeable. He clearly explained all the features and helped me make an informed decision.

"Amazing Service"

09-25-2017

Im writing to let everyone know about the wonderful experience I had shopping at Walters Mercedes-Benz Sprinter in Riverside! On my first call I spoke to Hope Goodman who gave me some ideas on pricing, and then she referred me to Gordon Lai, the Sprinter Specialist. When I arrived I was introduced to the whole team and Gordon made me feel very comfortable and at home in their showroom. I took a test drive, but I was still undecided as to which size I should get and with what features. Gordon never pressured me or tried to push me into "whats on the lot". I took home all the info he gave me and looked it over. I emailed Gordon a very long list of questions and he answered all of them promptly. Gordon found the exact van I needed and worked up a special discount price that blew me away! After that, he even arranged to have the van delivered to my home in Encinitas, which is quite a drive from their showroom. I have never purchased a commercial van before and I can tell you this was the easiest and most pressure free transaction I have ever done on a car (or van) ever! Im telling all my friends to see Gordon at Walters in Riverside! And thanks to everyone there! P.S. Unfortunately I took too long in sharing this to social media, however the upside to that is I can continue to praise Gordon and his colleagues! I had a few issues in getting commercial insurance but Gordon, Easy (the manager) and Tony Hajj all helped me to expedite a time sensitive issue. Thank you once again!!! Im leaving for my first road trip to Arizona soon!

"Amazing Dealership"

My experience with Jaqueline Nasser was the best. She displayed true professionalism and went above and beyond the extra mile. I purchased a 2017 GLC. When I returned the next day to sign the papers, my car was on the showroom floor with a bow and note that said "Congratulations". It was the best experience Ive encountered from any dealer. Thank you!

"Thank You Christian Garcia From Walters Mb"

09-22-2017

We drove from San Diego to Walter’s MB where Christian met us with a smile on his face that remained throughout our visit. He was extremely knowledgeable and a top-notch professional. Christian was patient, answering all questions, but never pressured us. We trusted him immediately. After two test drives in one visit, we drove back to San Diego in our new car. Thanks Christian. Vickie

"Helpful And Patient"

Mike was very helpful. He showed the right car at the right price. Amiable and patient, we enjoyed his fine service, and we are enjoying the GLA 250, we wouldnt have gotten it without Mike

"Great Service"

09-14-2017

Service was great and staff accomodated our needs. People helped us find a new car and service was fast. They helped our throughout the process of finding a new car. They gave us choices and showed us what needs to be done. All of the staff were helpful and professional

"Art Miranda, Our Sales Consultant"

Art Miranda was a fantastic sales consultant and made our buying experience incredibly quick and easy. I would recommend him to anyone and hope to more cars from him.

"Medical Recepitionist"

I ARRIVED TO WALTERS MERCEDED BENZ IN RIVERSIDE I WAS GREETED BY RICK AKIGBE HE TOOK HIS TIME LOOKING FOR A CAR I REALLY LOOKING FOR IT WAS ON THIS THAT TEMPERATURE WAS IN THE 3 DEGITS HE DID NOT LET THIS TEMPERATURE BOTHER HIM AT ALL THANK YOU RICK FOR SHOWING ME THIS BEAUTIFUL E CLASS THAT I HAD BOUGHT AND ALSO KEEP SMILING

"Fabulous Service And Experience"

09-01-2017

I arrived at Walters Mercedes with my husband and was warmly greeted by Jacqueline Nasser, with a friendly smile and firm handshake. I immediately felt comfortable and excited to see the car my husband had chosen for us, as he had been at the dealership earlier that day. Jacqueline conversed with us, and showed us all the equipment. We were impressed with her keen knowledge of the Mercedes GLC 300. She showed us the details of the car, plus all the safety features, which was important to both of us. She suggested a test drive for our family, we had our 2 teenaged sons with us. We loved the car more as we drove it, the way it handled and it was fully loaded! I loved the openness, the moon roof and the luxurious feeling. My husband love the pickup and the way it handled. Our sons enjoyed the roominess and it was so cool. Jacqueline handheld us from the beginning we stepped onto the lot until she handed us the keys and congratulated us on our new car. She set us up on her iPad and showed us the euipment details. We loved working with Jacqueline and recommend her to family and friends.

"Amazing Experience, Very Professional Staff!"

I was helped out by Bob when I purchased my car earlier this week. Bob surely knew all about the car I was interested and helped me through the car buying process smoothly! If you ever need to buy a Mercedes, take a trip down to Riverside and look for Bob!!! Andy, the finance manager was very good too! He spent the time to explain all the papers I had to sign and explained to me my payment options for extended warranty! Frank at Walters is also an awesome guy! He greeted me at the door and got someone to help me out immediately! Thanks again!!

"Happy New Benz Owner"

08-31-2017

Overall, I can say that I got really lucky with my purchase at Walters. Rashad did a fantastic job showing me around the car (CPO 2016 CLA 250 4matic- fully loaded - 14k miles) and helping me finalize everything. ZERO pressure and very easy process! Super helpful too! Definitely recommend to anyone. He helped me get everything set up inside the car too! A little back story on how it all went down: I initially saw the car online and requested information on it. I was immediately reached out to by April (shout out to her, for many more reasons to come). I let her know that I live in San Diego and work a lot so I preferred to handle everything via email. She helped me get in contact with Rick, who is the sales person I did my negotiations with. Kudos to Rick for making everything happen! After a few back and forth we finally settled on a price. I talked to April (told you she would be mentioned again) who helped explain the best route to take driving up and let me know what to expect once I got here. She was super helpful! Then the hiccup happened. As I was driving to Riverside to go pick up the car, I was called by Rick and was told that the car was actually already being sold and being shipped to another buyer the next day(my bad for not securing the vehicle on paper). Needless to say, I was SUPER bummed. Rick mentioned a few other options and he apologized cause it was out of his hands. Then, the next day, April texted me with so much excitement! The previous car deal fell through (she knew how much I wanted that car). She wanted to let me know so I could come up ASAP and secure the car for the same price we negotiated on. I made the 2 hour commute back to Riverside, and met with the sales manager Bryan. He was helpful in getting me synced up with Rashad (Rick was off for the day). Rashad finalized everything, helped me find the car on the lot (which is a huge lot) and Julio (the cool finance guy) helped me complete all the necessary paperwork. I got the car I had been searching for, at a GREAT DEAL! I give them 5 stars even after the hiccup. It was honestly an exciting car buying experience (emotional rollercoaster). I enjoyed the 2 hour ride back in my new car.

"Trustworthy"

08-25-2017

We were very pleased with Jacqueline Nasser. She helped us find the right car and gave us a deal we were happy with. Plus she was very friendly and trustworthy. When buying a Mercedes go to Walters and ask for Jacqueline.

"Great Experience"

Had a great experience. Loved working with Rashad Whitlow. He listen for what I wanted. He showed me several options. I drove several styles. After narrowing down what I neded he found the exact car I wanted. Great job Rashad. Very pleasant hard working friendly and knowledgeable young man.

"Smooth & No Pressure Car Buying"

This is my 2nd Car leased from Walters Mercedes, the VIP Portfolio Manager Mr. Jin Lee is the best Car Sales Manager I ever have to deal with in my past 10+ year, he is professional , Honestly and trust worthy too ! Highly recommended ! Thanks Jin Lee

"******** Thank You Jin Lee ******"

08-15-2017

I have been a customer with Walters Mercedes for almost 15 years and I have never written a review but I had to take a minute out of my busy schedule to write one for Mr. Jin Lee. Mr. Lee is very knowledgeable and just a delight to work with. I was able to reach him even on his day off. I am a very busy person and was able to negotiate everything over the phone, all I had to do is go in and pick up my new car! If you are in need of a new or used car JIN Lee is the man you are looking for, I totally recommend him. :) ......EAB

"Rick Akigbe"

08-04-2017

I dont usually write reviews, but after the experience we had working with Rick Akigbe I was happy to write this one. My first visit to this dealer did not go well, but I gave them a second chance and thanks to Rick Im glad I did. Rick was awesome. He made purchasing my new Mercedes simple and stress free.

"Rashad Was Amazing"

Rashad Whitlow was amazing at helping me find the right vehicle at the right price. I had a trade in vehicle and Rashad fought to make sure I received the best value for the trade. I was very pleased with the customer service of the entire team and look forward to a continued relationship with Walters Mercedes-Benz

"Business Owner"

Gordon Lai was our salesperson and he was incredibly knowledgable, responsive, helpful and easy to work with. It was a great experience and I would highly recommend both Gordon and the manager Tony. The whole process was easy, quick and they were both very thorough and dedicated at making sure we not only got great service but also got a great deal. We have been in touch with other Mercedes dealership to buy a Sprinter and Walters was head and shoulders above the rest in terms of service & professionalism. I would highly recommend both Gordon and Tony if you are looking for great, friendly and diligent service.

"Amazing Experience"

07-25-2017

Jaqueline Nasser was hands down the best you will meet at Walters of Mercedes Riverside. I am very happy with my GLE.

"I Made A Great Choice"

07-18-2017

I did my homework and went through a good deal of research for my somewhat complicated trade in/purchase for the car I always wanted and can undoubtfully say that Walters exceeded all my expectations! From the moment I made the initial contact, Art was quick to respond and actually did upfront work to appraise my two trade ins. He constantly followed up, arranged to fedex paperwork for my convenience, arranged for one of my trade ins to be picked up, even it was 2 hours drive one way. During my visit at the dealership, I felt relaxed and comfortable, Art and his manager gave a good value for my trade in, he had the car I wanted ready at the lot and he was contantly giving me update what they are working on. Everything was taken care of very professionally. Even the little gift box with the keys in a keyholder and a pen, Art gave me at the end, showed me the high level of customer care this dealership has. I already know I will not use anyone else for my next car!

"Great Experience"

07-18-2017

I just lease a 2017 gle350 from Walters Mercedes Jackelyn Nasser help me with the proses of getting my new car she really went above and beyond to make the process as easy as it can be. Who said buying a car should be a long process Jackie made it so simple I told her where I want it to be on payments and she did all the numbers and told me straight out how far they could lower the vehicle price to put me were I wanted to be. I felt good with her cause she understands how hard people work for ther money I never felt any pressure with her made my decision and was out of the dealer in less than 2 hours with a big smile on my face thank you Jackelyn Nasser..

"Service Dept"

07-10-2017

Mark Interlicchia helped me at the service department. When I pulled in there was a long line of cars waiting . A young lady promptly came over to me and asked me what I needed . Right after that Mark came out and assisted me with my car. He was professional and quick with his service. Mark is highly recommended!

"Great Service"

07-10-2017

Austin Schneider was my service rep and I was given 5 star treatment. My service was quick and easy. I even was able to bring my three children into the waiting area where they were able to complete their homework in a quiet area (stocked with baked goods, fresh fruit, cold water AND free wifi!) Thank you for making my repairs hassle feee!

"Administrator"

07-05-2017

Jin Lee was professional and friendly which made for an enjoyable experience

"Brandon Monaco"

we take our car in for service once a year for the past 7 years we actually purchased the car from Walters the facility is awesome and customer service is great and we make the trip there from orange county always neat and clean keep up the good work

"Austin Schneider"

Came in to get my sun roof fixed & had Austin Schneider as my consultant. He was very helpful & professional. Had to leave my car there & got a very nice loaner car for a couple days. When I came back to pick up my car I was in & out very quickly so appreciated the overall experience very much.

"Ms Alyce"

This is the 5 th car that I have purchased from Walters Mercedes dealership. The car dealer that assisted me was Jin Lee. He was absolutely fabulous! He was professional, informative, and never once did I feel forced into making a decision. He followed up after my first visit and thanks to the many questions he answered for me, I am now the proud owner of a beautiful new 2017 Mercedes C class!!! Thank you, Jin and to this first class dealership!!!

"Bought Sight Unseen"

Went On-line and found excellent used MB B Class all Electric Drive. Low mileage, good price. Peter T. was able to answer all my questions and put me at ease buying a car I had not driver or seen in person. The Walters Group definitely took care of us.

"Michael Ingram"

On 6-30-17 I received assistance from Service Representative Mr. Cody Burk. Throughout his assistance he performed in an exemplary manner.

"Great Service"

I would like to thank Austin Schneider at Walters Mercedes-Benz for his excellent support in the service center. I presented several maintenance issues and Austin provided timely and helpful advice regarding all services I was needing and purchasing. Austin was extremely attentive and he listened to all of my concerns with a great deal of patience, explaining which product would best suit my needs. He also ensured that I received paperwork for a rebate on the product I purchased. He has a caring approach and is a true professional. Thank you again!

"Customer Service Experience"

I was in the market for a new Merc after loosing my S class resulting from a highway collision. I checked out Walters and I was amazed by the variety of selections. I had the privilege of working with Peter Tecson, the Sales Consultant, who was very knowledgeable about the car I was interested, friendly and most importantly offered us an excellent service. With Peters assistance, we found a great deal on the car we wanted, and decided to purchase the same day. Our interaction with other staff at Walters including the finance team were very professional, helpful and so much appreciated. I will recommend Walters Mercedes, Riverside, CA to any one that value good customer service and fair price but you must ask for Peter Tecson and receive a no pressure sales with stellar customer service that is second to none. I certainly will patronize this dealership again. Sincerely, P. Ekanem (Very satisfied customer)

"Great Service"

I was in the market for a new Merc after loosing my S class resulting from a highway collision. I checked out Walters and I was amazed by the variety of selections. I had the privilege of working with Peter Tecson, the Sales Consultant, who was very knowledgeable about the car I was interested, friendly and most importantly offered us an excellent service. With Peters assistance, we found a great deal on the car we wanted, and decided to purchase the same day. Our interaction with other staff at Walters including the finance team were very professional, helpful and so much appreciated. I will recommend Walters Mercedes, Riverside, CA to any one that value good customer service and fair price but you must ask for Peter Tecson and receive a no pressure sales with stellar customer service that is second to none. I certainly will patronize this dealership again. Sincerely, P. Ekanem (Very satisfied customer)

"Great Experience With Alan Villasenor"

Recently leased a smart fortwo from Walters Automotive and had the pleasure of working with Alan Villasenor. Alan was very prompt responding to my emails and texts. He was very professional throughout the process and clearly communicated all the information that I requested. He made sure to understand my reason for wanting to purchase the vehicle and matched my needs/wants with the perfect fortwo. Alan Villasenor was very knowledgeable about the smart product and took the time to clearly go over all the features and options of the car. Overall, it was a great experience at Walters Automotive and having Alan as my salesperson. One of the best experiences I have ever encountered when buying/leasing a vehicle.

"Walters Auto Has The Best Customer Service"

06-30-2017

Christian Garcia in the sales dept at Walterss is such a friendly and sweet young man. I purchased a car over a year ago from him. He greets me every time we meet with a hug and a smile. Hes a gem at Walters and genuinely kind and thats why I keep coming back because of employees like him. Not to forget Alex Ramirez and JR Rodriguez in service and Kelen in concierge

"Great Service"

Good service and nice staff. You get many choices at this dealership. The staff is great and they never let you down.

"Retired"

06-28-2017

I have had Brandon Monaco as my service rep for many years and I have always been happy with the service I received from him. I believe he has always been honest with me.