"Been There Before"

thanks guys for sharing your experience i went through the same thing in NJ at a honda dealer. i dont understand how Honda as a corporation allows this. i like Hondas but these dealerships are making it very difficult to stay loyal. i will not be going to this dealership any time soon.

"Excellent Customer Servixe"

Awesome service as always , the front desk man name Mark is so corteous , friendly and helpful as always, the guy outside was great to help you out to get the car mileage too bad for him coz iI parked my car far from the entrance door , but he was so nice , he loves his job under the sun I guess.... overall ratings ... 5 stars

"Push You To Buy Extra..........."

Find out the price first And be very careful they will add a lot of thinks if you financing ( warranty and ........) if you wont take it he will tell you , your rate will go higher. Make a deal with your own bank or find different dealer. You have to wait long hours in the dealership and nobody cares .

"Made It Easy!"

My husband needed a basic reliable commuter car. We were in and out very quickly, sales and management made the whole purchase fast and easy for us. Very happy with the dealership and will be doing our future purchases with them. We def recommend this dealership.

"Do Your Research!"

I went to Apple to inquire about a brand new 2016 Accord. I wasnt bombarded by salesman when I walked in. Sadly, thats the only good thing I have to say. Orlando was my salesman. He was friendly, easy to talk to and very personable. We test drove the car I wanted and discussed prices. Unsure of what I should be paying for a brand new car I was offered a VERY high monthly payment and was given 2 leasing options. I wanted to think about it and was given the "you should leave a deposit, this car wont last!" Speech. The next day I spoke with Orlando again. He is very easy to be honest with and I told him the price was too high. He wanted me to come down with my fiancé to work out some other options. In the meantime I did some research online and checked out a different dealership which gave me a significantly lower price. Later that day Orlando called and I kindly declined his offer and told him I was purchasing the same car at a much lower price. Moments later he called back with an offer to beat the other dealership and offered free maintenance. Now, you would think I would take the lower offer for the same exact car, right? No. Apple would have let me walk out of there a day earlier paying $130 MORE a MONTH without batting an eye. Thats a significant difference from their first offer. Had they have been somewhat honest with their pricing from the beginning they would have made a sale. Im so happy I decided to pay just few dollars more a month to go with the other reputable dealer who didnt try to scam me.

"My Crv"

Great service. Great lounge. Never disappoints me. We buy all our cars here. 9 so far

"Misleading Dealership"

Very disappointed. Saw advertised price on line. Went here and found out price was higher than advertised. Supposedly for a VIP package that I dont need.

"One Strike"

Leasing the car from Orlando was a pleasure and problem free. Love the car. One out of three visits to service department was a bad experience. Had an appointment for oil change at 9:30 am. When I got there I was told there was a 2 1/2 hour delay, I was a little perturbed thinking they should have called me before I went to the dealership. I asked if they would put me in line and I would take the car and do some errands I had around Riverhead and would come back in two hours for my oil change. I was assured the paperwork would be done and ready. At around 11:30 I received a phone call telling me that the shop was still backed up by at least another 2 hours. There was no apology for any inconvience to me, all that was said by the service advisor (which hence forth I will make note of the names) was "you can reschedule", which did not in any way improve my mood or my opinion of Apple Honda. I have since rescheduled that oil change and hoping for a better experience.

"Never Again!!!!"

I traded my 2011 pilot with 2014 odyssey. They took my car in exchange with the new one now I received a bill from the previous bank for $1300. Instead of buying they returned the vehicle and the bank is charging me for wear and tear. As I returned to them they refuse to take care of that. Now Im stuck with this amount on the top of $4200 that I paid for down payment. They took my car as they are fully responsible and they never said I would be liable for wear and tear. They just wanted to make the sale. I was fooled and betrayed. I lease every three years and I never experienced such situation before. So be sure when you are trading with them

"Pilot Fan"

Purchased from Apple was pretty easy ,no problems. Bonnie the sales person did a great job and went over the car before releasing it.

"Purchase Of Honda Accord"

I was very happy and pleased, especially the fact there was no pressure to buy. This is the 3rd car I have bought from Apple Honda.

"Excellent Experience"

Salesman Orlando Amadeo was very courteous, knowledgeable, personable and willing to work with us to meet our needs. He went above and beyond what we have experienced from past sales people and made sure that we were satisfied in every way.

"Well Worth The Drive"

The whole process was quick, easy and pleasant. I purchased a vehicle I have had my eye on for years at a good price and all the staff that I worked couldnt have been nicer or more helpful. Well worth skipping my local Honda dealer and driving 40 minutes to visit Apple. I will definitely recommend Apple Honda to everyone I know.

"Crv Purchase "

Vin petrucci was very through in his efforts to explain the features of the crv and followed up till I made my decision to purchase.

"A Very Smooth Experience"

everyone, including the receptionist (who remembered me from my first visit) treated me with respect, and care. Listened to my concerns and gave me the best deal that I could afford. My salesman and the finance manager were excellent and made me feel good about my deal.

"My Experience Purchasing A Honda At Apple Honda"

Sales person (RG) was awesome. Courteous, professional. explained every aspect of the car, costs & lease. We took a ride in the car & he explained all of the technology & the new upgrades. Bonnie did follow up & got the papers ready. Finance manager (PW) explained all financing clearly so it was understood. Thank you all.

"Great Experience!"

Excellent help from all involved. From our salesman Rob, the rep from PA. Mike, to the Finance manager John, it was overall a very positive experience.

"Apple Made It Easy"

Within 10 minutes after a test drive I bought a new Civic. The salesman was low key and did not try to twist my arm in order to get the sale. I made an offer for the car. His supervisor accepted it and I drove a brand new car home that afternoon. They made the process and paperwork so simple and uncomplicated. Everybody who has bought a new car knows what some dealers put you through to make the sale. Apple Honda was professional throughout the process.

"Satisfied Customer :-)"

I recently purchased a CRV from Apple Honda. I did my homework and then came in on my lunch hour to buy my car. Arlene was pleasant and professional. She was able to get my color choice from another dealer and sold it to me at the price I offered. She carefully went over all the cars features and was very helpful and informative. When I returned for my first oil change the service department was excellent. I had an appointment and my car was taken right in. It was returned to me in a timely manner and was clean and shiny. Overall a very positive experience.

"Great Service"

Every time I go to Riverhead Honda everyone I deal with is outstanding helping me

"Reliable Service"

No surprises as far as repair costs. Car was ready at the time they anticipated it to be ready and its convenient to have a loaner car for the duration.

"Trustworthy"

I felt I could trust Rob Geiger (my salesperson) and my finance "closer" to follow through on finding me the best deal for the car I was looking for-and they did!

"Worst Costumer Place !"

This place offers the worst costumer service I have seen in my life, the first time I went to this place everyone was so nice and friendly but as soon after I bought my car the problems started to happen. I went back because I had a couple of problems with my car the sales representative (john jay) told me they couldnt do anything and I would have to speak with the manager but off course he wasnt there. I called three times the secretaries would hang up on me or for some reason he wouldnt return my phone call, I was fed up with the situation so I had to go personally three times before they could solve the problem because all I got from them was a run around, they decided to take my car to the dealership in Southampton because they couldnt do anything that was understandable, and they were supposed to give me a rental for the week but all the person in charge told me all they had was a mini van and his own words he told me "take it or leave it " I would taken the car but it was the nastiness of all the associates working there that really annoyed me. After I got my car back the side of my car was scratch and dented by the passenger side, I went back and told the manager and instead of trying to fix the problem he gave me an attitude and told me he couldnt do anything. Please if u ever come across this place LEAVE ! They have no costumer service and once you buy the car they wont fix the problems thy will just be nasty about it. I regret ever stepping in this place because I was never treated so disrespectfully in my life.

"Apple Honda Sales Department"

Orlando did a great job selling us a used Honda CRV. Very professional salesperson

"Apple Honda Service Dept"

Everything was great oil changed in a very resonable amout of time. The service personnel were very professional and courteous. I was in and out and they even washed my Ridgline.

"Great Service"

All the consideration and attention from Mike at the service desk, to the plastic put on my steering wheel and seat. I also appreciated the quick service for all I had done. Love the new waiting room. Best of all my CRV is running like new and after my auto butler it looks new too, I appreciate that the most.

"Great Service"

The staff is always very pleasant and my service advisor gave me a loaner car while my car was being serviced. They are always upfront about the work being done.

"Auto Butler Service"

This was an auto Butler service. The check-in process went smoothly, a loaner was available, and the service was very nicely done. The last two Auto Butler services were superior in my mind. Very nice attention to detail both times. I did not get the name(s) of the people who did the work, but they did a good job.

"Mr. Williams"

I love my new accord. The staff at Apple Honda made this a wonderful buying experience. Thank you Chris

"Usual Good Service. "

Rick Baumann and Bob Liardi, as well as the rest of the crew are getting really good at the Apple/Garsten thing. It was a little rough when the new crew started out but the kinks are noticeably straightening out. Also, thanks to Doug Costello for getting info re:ERG for hybrids. Jason Esposito seems to be on top of everything. It is working out. Keep going. Pretty good job on the waiting area.

"Always Happy With Apple"

Bought three vehicles in the last 5 years at Apple, always a pleasure dealing with the slaes staff and service crew.....Thanks again Jihn Jay!

"Outstanding Service Department."

What I love the most about coming to Apple Honda service department are all the smiling faces. They know me; call me by my name. They joke and laugh. "Good morning mister Bennett." "Hey Nathan, how are you?" From the valet to the service reps, the mechanics and even the cashier. They all know me and make me feel welcomed. The VIP treatment is really hammered home; loaner cars, free car wash, and money back on service? (with VIP card) Awesome! Then theres the repairs (maintenance). I, personally, have never had to go back time and again to get something fixed. I go to Apple once and the problem gets solved. Period. Think a repair isnt necessary? The technician will explain to you, like a human, why it is. He doesnt talk down to you and he doesnt use jargon that will soar over your head. I like that.

"Best Dealership"

I had the best experience buying a car at Apple Honda. Jeff was so helpful and answered all of my questions. He called so many times after the purchase to see if everything was ok.

"Nice Service Shop"

I has happy with the way the dealer works, you drive up and the take care of you right then. I had a child and they pulled loaner up so I could easily transfer. My associate answered all if my questions. So I was happy.

"Service/repair"

Service Manager remembered me and pays a lot of attention, made things possible that I was told on the phone could not be done that day - all people are very nice! The shuttle driver also so nice and always comes promptly!

"Great Service; Caring Employees"

My salesperson, Orlando, was knowledgeable about the CRV and sensitive to my wishes. He was able to answer all my questions and give me additional information, which was helpful to me in making a decision to buy the 2014 CRV-EX.

"Great Service"

It was my first time at Riverhead Honda for service but all was done fantastically

"Good Service From Apple Honda"

As usual on time, done when promised. Everything my car needed done properly. Your staff is friendly and professional a pleasure to deal with and no pressure. Quite a refreshing difference from what Ive experienced at other dealerships. Makes a good car great!

"Fast, Efficient, Customer Friendly Service Experie"

This is a well run service department. They are well organized, they are efficient, they are so polite and so caring. They got me in and out very, very fast and the work was perfect. My representative, Rick was wonderful.

"Service Experience"

Courteous, efficient, clear explanations of services needed and why and when should be performed. Servicing done on time estimated, loaner car, shuttle services really, really appreciated.

"Pleasant Purchase Experience"

Polite, factual discussion of car options, open to numerous questions, very accommodating with trial driving runs on several models being considered. Very efficient financial explanation and processing. Very patient with questions regarding various financial alternatives.

"Unreliable Service Repairs"

A new car battery was installed in my car 6 months ago. The car would not start start last week so the service department promised to tow car since the problem appeared to be the battery. They reneged on that promise at the very last moment. No longer confident in the service departments handling and repairing of my car, I had another repair shop look at it. The battery was nearly empty of the acid needed in order for it to work. After not having the use of this car for several days due to Apple Hondas refusal to stand by their original work, I had the battery replaced by the other repair shop. Apple Honda offered to replace the battery but I no longer feel that is an option considering the manner in which this matter was originally handled. I have now paid for a new battery twice since Apple Honda refuses to reimburse me. In the future, I will never have any other servicing or repairs done on my cars by this dealer nor will I ever recommend them to anyone I know.

"Apple Honda"

Great experience with Apple Hondas sales and finance departments. Awesome 2013 Pilot!

"Apple Honda Service And Sales"

Bonnie is my salesgirl for the past 3 vehicles...love her! Service department are always efficient and professional. I have no complaints and would highly recommend Bonnie and Apples service department.

"Buyer Beware"

DO NOT buy a car from Apple Honda REALLY known as APPLE AUTO SALES aka Garsten Motors. They have an F rating on the Better Business Bureau under this name. My friend bought a used car, notified dealership something was VERY wrong after 24 hrs! Given a loaner several days later. Jason in service is rude and hung up several times after friend asked why it was taking so long to get the car back. , Gary the SALES MANAGER rude and ordered friend & a friend who accompanied him off the lot or hed call the police. ..all because he wanted to know why car was still in repair after 15 days! VP won’t return calls. Friend also witnessed another customer being given a hard time by the service dept! Unprofessional, rude and should be out of business! BUYER BEWARE!!!

"Mike C"

Work was done on time and correctly. Have had good prior experience with Apple Honda.

"Routine Service"

Great Service, Service people are fast courteous and considerate of my needs regarding time and need for transportation.

"Always A Good Experience"

My husband and I have become a Honda family in that he purchased an Accord in 2001 and I purchased an Accord in 2011. Both Accords were purchased at Apple Honda. Both buying processes were a positive experience without pressure or confusing language. Our vehicles are serviced at Apple Honda-yes, my husband still owns the 2001 Accord. The service department takes such good care of his vehicle,he may keep that Honda for another 12 years! Whenever we bring one of the cars into service,we are always given courteous attention. Any problems regarding repairs of either vehicle are thoroughly explained to us and the repairs are completed in a expedient amount of time. I have given five star ratings for all the categories listed above except for the facilities.While the service areas and the sales areas are clean and well kept, there is a need for modernization. Apple Honda is apparently going through remodeling soon. It will be interesting to see the new and improved Apple Honda,but we are sure that the service and friendly attitude toward the customer will remain the same.

"Great Staff And Service Department."

Friendly staff and fast service. This is a dealership I trust.

"Worst Customer Service Ever"

Was cursed at by Service Manager, have been lied to repeatedly by the service department, threatened with subpar service if we were difficult. Reported to Corporate- will never deal with them again.