"Mr Leone"
04-21-2017
best experience ever dylan was easy to deal with and very pleasant
"Atlantic Lexus Of 110, Farmingdale , Ny (lexus Rx)"
04-21-2017
My wife and I walked into the Atlantic Lexus of 110, Long Island, NY on April 18th, 2017 at 1:10 pm as per the appointment. As soon as we entered the dealership, Tylea and Dyllan invited us with warm welcome and offered coffee and asked us to take seats in a room. Within 5 minutes , Dyllan got the keys and we went for a test drive in Lexus RX 350 and I was really impressed with the smooth drive and the features of the car. We were very much impressed with the friendly nature and the smooth explanation of buying process. In our bargaining process, we are almost close to the price of the car but could not purchase the car because we didnt get the incentives, we thought of getting. Still we are interested in this car. At the last minute, Mr. Rob Hoffman, Sales Manager came into our negotiations and he continued bargaining process in a friendly atmosphere, but didnt offer the incentives we expected. we may go back to the same dealership next time to buy the car RX 350 with more incentives. Apparao Sunkara Hicksville, NY 11801
"Good...."
Very happy. Joe took very good care of us. .
"Fantastic"
My experience with Lexus has always been excellent ever since we purchased our car in 2007 . This is the only place I have my car serviced. Michael Balletta has always been my advisor and he is great.
"Satisfied Customer"
Pleasant experience, beautiful new dealership, good deal on a new model. Ease of turning in my car and getting a new model.
"My Car Buying Experience "
the whole staff made buying a new car very enjoyable Tony Flore who sold me the car was extremely knowledgable and helpful and Larry Smiath who did all the paperwork was extremely fast and helpful both of these gentleman really knew cars and i felt very good after i left that i made the right choice i would recommend Lexus of Massapequa to anyone interested in buying a new car
"Great Sales Team!!!!!"
I went in to see as Alexis as a referral, unfortunately at the time she was out and I sat with Jose. Long story short Chris the Sales manager closed the deal after a few tense hours and gave me a great deal on my trade in. I even got the same extras and perks my friend who sent me in received. Huge thanks to those guys on the delivery of my 2016 Rx, and I like that Alexis was kept in the loop and credited with the sale even though she wasnt readily available.
"Great Dealer"
Our salesman Joe D. worked with us from the time I called the dealership. Everyone we saw at the dealership was very professional especially Joe. Joe took the time to explain many features of the Lexus we purchased. I would certainly buy here again.
"Lexus Of Massapequa Exceeded Our Expectations!"
Wow.. buying our RX350 from Lexus of Massapequa was a wonderful experience. We have bought many cars in our time and yet only a handful of them I can say we felt that way about. This one might just have been our best yet! It was truly a pleasure from start to finish. Right from the beginning our salesman Bert Hall was just right.. very knowledgeable, enthusiastic, pleasant and honest. He was a big fan of our old car (an LS430 which we owned for 10 years and loved as well) and we bonded over that immediately. He kept in touch with us over the next week while we were deciding about our new car and always called us back promptly if we had a question. He gave us a firm price for the car and when we went in to sign the papers it was just that. No funny business.. no bait and switch.. no smoke and mirrors.. no stress. He was totally honest with us and delivered on everything he promised. He was a great salesman. Of course he wanted us to buy a car from him but he was never was pushy. Bert is a true professional. Our whole experience at Lexus of Massapequa was a great one and it wasnt because of those tasty fresh baked cookies. We also had the pleasure of meeting and working with another salesman Jose Velasquez as well. He did a lot of our paperwork for us and showed us the features of the car when we picked it up. Jose was always friendly, outgoing and always willing to lend a hand to make our purchase a smooth and pleasant one. In addition to Bert and Jose we met the manager Salman Umar who worked on our deal.. He too was very honest and forthright.. which is so important when you make a big purchase. Even the Business Manager who you meet when you are exhausted and just want to get out of there could not have been nicer. He even made us laugh with those noise makers on his desk. There are plenty of car companies and plenty of car dealerships but its the quality of the people that work there that truly make the difference in your experience. We drove away with smiles on our faces. We were treated as valued customers and with respect and honestly. Whats better than that? Thanks Bert and Jose and Lexus of Massapequa.. we are 100% happy customers.
"Sales Manager Above And Beyond Expectations"
I and my wife dealt with the salesman Bertrum Hall. He was excellent, very knowledgeable and patient. We had to change the pickup date several times because I didnt want to take my new RX 350 first ride in very inclement weather. Bert made the adjustment of dates with pleasure. He is a very unique Lexus sales manager. He developed a special program that he runs bi-weekly to educate Lexus buyers on all the new and innovative technologies that they have in their cars. When he knows who will be taking part in his class he has their the make and model actually on site. Coffee, beverages cake and cookies are available. What a great idea since so many new buyers are totally intimidated by all the "bells and whistles" that Lexus provides. This was created by Bert on his own. He saw a need and he answered that need. Unbelievable initiative. Great job Bert.
"Wonderful Car Buying Experience "no Pressure""
Aaron Trembley made the whole car buying experience a pleasant "no pressure" one. He was patient answered all of our questions and didnt hesitate when we wanted to test drive multiple vehicles to find the one we wanted. We are very happy with the car we selected. Thanks Aaron!!
"Dream Car"
Lexus car dealership was without a single doubt one of the best experiences Ive had in terms of dealers. Came in with the illusion of leaving the lot with a new car and had just so happen! All of course, with the help of Carlos Vargas who made me feel comfortable and made the experience feel like a genuine one! Chris Bahamonde was a great help as well, made me feel like a part of their family. Not at all like other dealerships who pressure you into making decisions--often times the wrong one. This one felt right and one I know I for sure wont regret.
"Fantastic Experience"
First time Lease and it was a great experience! Our car dealer as well as manager was fantastic! We were given a complete Leasing education and all of our concerns were put at ease. We cant say enough at how well we were treated by Both Chris and Carlos!
"Great Experience Leasing My New Is350 Awd F Sport"
I recently leased an IS350 AWD F Sport from here and the transaction went very smooth. From the moment I walked in to the dealer until I drove off the lot and even the following day, everyone was extremely professional and friendly. My salesman was Farhan and he was very helpful and polite. The sales manager Chris went above and beyond to ensure I had a great experience at Lexus and that I got exactly what I wanted, which I did. The finance manager Russ was also very professional and polite. Everyone was a pleasure to deal with and I would highly recommend this dealership for your next Lexus.
"Purchased A Rx350"
Great experience..would recommend to anyone interested in purchasing a Lexus!
"Professional And Friendly People"
Mike Penta found the car that I wanted and handled all the paperwork. He patently showed me how to operate the car. He is a true professional and I highly recommend Mike Penta and Lexus of Massapequa.
"Marietta Makes Car Shopping A Pleasure!"
This is our fourth Lexus and third time doing business with Marietta. We find the whole experience of having Marietta as our salesperson to be a pleasurable and relaxing experience. We feel that she has our best interest in mind every time we do business with her. We leave with our new car feeling confident that we made a good choice and are ready to go out and enjoy our ride home in our new beautiful car. We appreciate that Marietta takes the time to go over all the bells and whistles in the new car and always points out safety features. She is a lovely combination of a professional, as well as, a warm and caring person. Our overall experience at Lexus has been positive. From the reception desk to the pick up of our new vehicle, we are very satisfied.
"Love My Car!"
It was such an enjoyable experience. Leaning about the different models and features. They did a great job with the new models. I only wish I could have gotten more than one car. I got the new NXt F-Sport. All I can say is wow! I have been a Lexus customer for 15 years and these cars keep getting better and better. I went from the GS to the NX because I always wanted a crossover and since this one had so much appeal, I went for it, and picked it up on 3/24/2015. The Dealership has a great service department as well. The go way out of there way to make everything 110%. Lexus of Massapequa has my vote.
"Excellent Customer Experience"
We came to Lexus of Massapequa unsure of whether or not we would be interested in either the NX or RX. Stewart Schnissel welcomed us to the show room and went out of his way to give us a detailed explanation of the vehicles; features, safety, technology and more. Stewart continued to deliver outstanding customer service and patience as we went through the process of leasing our vehicle. Blaise continued the customer service experience seamlessly and helped us put all of the final details together. Two days later we were back to pick up our brand new RX 350, and Stewart was there with a big smile, encouraging us and explaining the "how-tos" of the initially intimidating technology of the RX. Shortly after this mini-lesson, we were on our way home with the RX. Hats off to Blaise and especially Stewart for showing us that we, the customers, matter and are important to Lexus of Massapequa.
"Best Lexus Dealer In Nyc Metro Area"
This is our 3rd RX350 weve leased from Massapequa Lexus. Not only is the RX a great SUV, but the people at this dealer are great too- particularly Marietta Ketcham, Chris Mooney & Larry Smath. Each of them were professional, willing to work with us & crystal clear throughout the entire process of returning our vehicle & leasing a new one. We highly recommend seeing them if youre in the market for a new car. Many thanks to them for a very pleasant experience...Tracey & Tom H.
"Lexus Of Massapequa"
The experience my mom and I had at Lexus was excellent. Ideally, buying a car is very stressful, but Mike Penta assisted us and we are more than satisfied with him and our new NX 200t! He gave us a beautiful car for a great price. We were amazed by how smoothly the process went. Mike was very kind and very professional, there was no back and forth bargaining whatsoever. He answered all of our questions/concerns and took care of everything for us which made the process a lot less stressful. Thank you Mike! We definitely recommend this dealership.
"First Time Lease! 2015 Lexus Es300h"
Since my 2000 Lexus ES300 was feeling its age, I decided to go for a new one! After not being impressed with the online reviews that I saw for my local dealer, I decided to try this dealer. I was fortunate to be assigned Alex Quinteros, since he was not only knowledgeable, but spent hours with me, long past his out time! He also gave me his personal cellphone number and said that I could call him at any reasonable hour, if I had any question or problem. When we first set up a test drive, I asked him how do I start the car? He said that it was already running! Thats how quiet it is!! Along with Alex, Steve Puleo, the finance manager, was a big help and effortlessly walked me through the financing. All in all, this was a pleasurable experience and demonstrated how solid personnel can make or break a dealership! When I bring the car back in to have the remote start installed, I will amend this review.
"Great Service And Easy To Work With Sales Man"
I had a wonderful experience with Rene. Very friendly, professional, and willing to work with you. I had a very bad experience with a different Lexus dealership. When I came here, I felt much more comfortable. I love the place and love the wonderful customer service experience they provided. I would highly recommend it to anyone who is looking to buy Lexus.
"Great Experience At Lexus Of Massapequa!"
I recently completed a lease on a new IS350 F Sport. This is my 3rd car from this dealership...their professionalism, knowledge,and customer support have been outstanding over the years and it keeps me coming back! The entire staff is warm and welcoming. Larry Smath, Michael Penta, and my salesman Dave Parker were wonderful to work with. It is a pleasure coming back every few years to work with the staff. I always feel that I am in good hands and will be taken care of. Thanks again for all your help! PS--Love the car--awesome recommendation!
"My New Lexus Es 350"
The quality of the Sales staff was exceptional! Sales Consultant Marietta Ketcham and General Manager Michael Penta were took us through the buying process with knowledge and care. We were very impressed with their professionalism.
"Excellent Sales Experience"
I have purchased 3 other Lexus vehicles and had been having a problem with my last purchase. I came to the dealership with the intent of getting a new Lexus and turning my old Lexus in. Bert was knowledgeable, understanding and very professional in the sale of my new vehicle. He worked with me and even delivered my new car door to door! THANK YOU!
"Honest, Fair And No Pressure Salespeople."
Rene Hartman was my sales person and Salman Umar was the manager who closed the sale. They both made our buying experience pleasant and pain free and completely exceeded the expectations of myself and my wife. Both gentlemen were professional, courteous and respectful of our needs and wants. They gave us a good deal on a great car and made us feel valued as customers. This was in complete contrast to the another dealership we visited who made us feel like we were not worth their time of day. If you are looking for a new Lexus, this is the place to go.
"Thank You!!!"
I was lucky enough to be given to Bert Hall when I arrived at this Dealership. I was not pleased with the service or attention I had previously received at the other Lexus Dealership west of this Sunrise Hwy location. I came to this dealership as a last hope, before I planned to change from a Lexus 350 to a BMW. I love my RX350 and simply wanted another one. I explained to Bert what I was working with in terms of financing and the vehicle I wanted. Bert said that he could help me, and that is exactly what he did. There was no long haggling, they did not keep me there for hours and respected my time and the fact that Id had a Toyota for many years, then a Lexus for the prior 3+ years and wished to remain with Lexus. Bert helped me pick a spectacular color, with everything I wanted and more. The manager and the finance person Blaise, were both wonderful, didnt haggle with me or convince me to buy anything outside of my budget. Within 24 hours I drove off with a great car within my budget. Mr. Bert Hall, was not just a car salesman he was a gentleman! And I felt honored to do business with him and this dealership. And I will be back in 3 years to see Mr. Hall for my next car and would recommend him to anyone I know who wants a Lexus. At this dealership they call you by your name, and respect your business. I can not say the same for the other Lexus Dealership west on Sunrise Highway. THANK YOU BERT!!
"Very Pleased!"
Our experience was very positive. David Parker was very knowledgeable, and seemed to really try to negotiate for us. He did not rush through the review of the car, and was very patient. I would definitely recommend him and this dealership to friends. P.S. Love my new car!
"Service Exceeded My Expectations!"
Michael Ward went above and beyond to deliver personalized service and professionalism the moment we walked in the door. He made it easy for us to work out an agreement at our price point without any games! His sincerity and passion made it a pleasure to work with him. I will definitely recommend him to my friends and family. In addition, the management team respected me as a valued customer throughout the process. The General Manager Thomas Rizzatti, and Finance Manager Larry Smath will do what it takes to make their customers happy. The staff and service at Lexus of Massapequa truly demonstrate what this luxury brand is all about! Thank you for a great car buying experience, we love our new rx350.
"Excellent Experience"
Excellent customer service and great pricing. Our Sales Associate, Ken Johnston, was very honest and helpful. My husband will walk out of a dealership if he feels pressured or feels like the sales associate is not giving the best price. This was our best experience yet. They also gave a lot of perks that other dealerships do not. If you want a Lexus - go to Massapequa and ask for Kenny.
"Fabulous"
Purchased several Lexus from this dealership. Always impressed!
"Fantastic Tech Night"
Excellent program. I had excellent session with frank, who explained the features and answer all my questions.
"Theresa Sarandrea"
RX 350. Very patient technicians helped me to better understand the technology of my own vehicle!!!
"Great Car"
Excellant dealership and service in massapequa parkzzzzzzzzzzzzzzzzzzzzzzzz
"Professionalism"
Very impressed with the quality of the dealership overall. Pleasant salesman, service people and the tec support. Very happy that my wife suggested a Lexus when my old car was to be replaced. (She owns a Lexus herself). Car rides very smoothly. Very happy with it.
"Very Impressed. Ill Definitely Return."
I was very impressed with the low-pressure and honest sales technique as well as the very transparent pricing and negotiation process. It was very professional and easy, very refreshing in comparison to most other dealers. Ken was a fantastic salesperson and very attentive - he really listened to what I wanted and did not want, and was eager to help me in the most efficient way possible. Ill definitely be back.
"Amber1989"
Thomas (tommy) Rizzatti" what can I say more about him and his staff. I just pick my car last month and just plain forgot to write this review. Hand Down the most fun loving great group of guys they have. They act like a close family . After test driving with joe I walked pass Tommy and he ask if I needed help. First thought was this man is fine but thats another story:). He was so nice made us laugh and by the end of it, it was a easy decision . Thanks Joe but Tommy you are one of the best manger I have ever come across. Call me lol
"Excellent Sale Made Easy!"
After driving a Toyota for decades and searching for the perfect Lexus convertible, Casey from Lexus of Massapequa presented the one car that ended my search. Made my decision easy. The whole team at Lexus was a pleasure to work with from sales to financing. Got the car I waited years to own! Thanks again. Highly recommend Lexus of Massapequa.
"2015 Lexus Rx 350 F Sport Lease"
Today I leased a 2015 Lexus RX 350 F Sport from Lexus of Massapequa. From beginning to end it was an enjoyable experience. I felt I got a good deal and was treated very well.
"Lease - 2015 Lexus Rx350"
I just leased a 2015 RX350 at this dealer and this was an incredible experience. I went in for a test drive and Bill Bauer in sales managed to get me the exact match of car the same day!! In a few hours, he got it there, and all set up for me. And, since it was my first Lexus *and* first SUV, he showed incredible patience while going over every feature until I was comfortable enough to leave the lot - even though it meant he stayed late! Blaise Curci made sure I totally understood the lease payments and the paperwork that was completed for it as well. Great dealership - pleasant and comfortable and NO pressure at all. Would recommend this dealer to anyone and they should definitely ask for Bill Bauer in sales!!!
"Lexus Of Massapequa"
My overall experience was rated the highest grade possible. First, I would like to say that I feel very comfortable dealing with Marietta Ketcham my salesperson (this is the fourth car that I purchased from Marietta. She is very knowledgeable, honest and is extremely professional. My ES350 was perfectly prepped when I picked it up. I would definitely recommend my family and friends to Lexus of Massapequa. I would also like to mention both Mike Penta and Lenny Cafarelli who also made me feel like family. Thanks for making it so easy.
"Awesome Buying Service"
I have had my share of pleasant and unpleasant experiences with dealerships when buying/leasing a car in the past but this experience was truly different. I rarely ever spend the time to fill out surveys but I had to make an exception in this case. Mike was "honest" from the the first moment when he approached us. The reason honestly is an important factor to me is because it sets a baseline for what you can except when going through the usual tedious experience of negotiation and getting close to your desired budget. This experience was just that. No hidden agendas, no hassling, no funny business....just honest and rewarding experience to get the car I wanted. Thanks Mike! I will definitely recommend you to my friends and consider your dealership as my first pick next time around. - Konrad S. (Drove out with a awesome 2011 Lexus IS250 AWD)
"Success At Lexus Of Massapequa"
Excellent Service at Lexus of Massapequa Today I leased my 5th Lexus RX 350 at Lexus of Massapequa. As always, everyone was informative, helpful, friendly and patient. The service is excellent and they try to work with you and meet all of your driving needs. I would highly recommend anyone to visit this dealership and I always do when given the opportunity.
"The Most Amazing Buying Experience Ever!!!"
This is the first Lexus vehicle that I have purchased and I was blown away with how different my experience was in relation to other dealerships. My new IS 250 is out of this world! I absolutely LOVE it! It is such a pleasure to drive and has so many cool gadgets to play with. Drive one.....Youll see what I mean ;) I recommend this car for its beauty and value. As for my dealership experience, from the first moment I walked through the door until I drove away in my new vehicle, I was treated like a VIP. My Sales Consultant, Farhad (Fred) Sachmechi, was courteous, warm and professional. He was so attentive and concerned with my satisfaction that it was almost unsettling as my comparison was to other dealerships. However, the ball never dropped and it became clear this was an experience to enjoy. The negotiating process was straightforward and every member of the staff I came into contact with was similar in disposition. Their pricing is competitive with other dealerships. LEXUS OF MASSAPEQUA executed service that is a prime example of what an experience at a dealership should be to achieve perfection. Greeted, acknowledged, and given such an experience I drove away with a new car in just two days. At NO time did I feel pressured, conned or or cheated, NOR did they try to sell me something more expensive, or anything that I did not need or want. How refreshing! Do your homework first and if the brand is in your consideration, then I suggest go see the team at Lexus of Massapequa. Everyone was an absolute pleasure to deal with and I highly recommend this dealership. You will not be disappointed! Thank you again Fred, Mike and Steph for impeccable service, attention to detail and an overall knowledge and pride that makes buying a car so great. I look forward to many miles and adventures with my new IS 250!
"Great Buying Experience"
Bert Hall was a pleasure with which to lease my new Lexus RX. Both he and Stephen Puleo were helpful, informative and efficient. I recommend the dealership highly.
"Leasing A New Lexus"
LEASING A NEW LEXUS I HAD A TOYOTA CAMRY THAT HAD 6 MONTHS LEFT ON ITS LEASE AND WANTED TO GET BACK TO LEXUS AS MY PREVIOUS LEASE HAD BEEN A LEXUS WHICH I HAD LIKED. SALESMAN AND DEALER WERE WILLING TO BUY ME OUT OF MY LEASE SO THAT I COULD GET INTO AN ES350. I APPRECIATED MR. BAUER NOT BEING A TYPICAL OVERBEARING CAR SALESMAN---IF HE WOULD HAVE BEEN I WOULD HAVE NOT RETURNED TO THE DEALERSHIP. DEAL WAS MADE IN A PROFESSIONAL MANNER AND I AM NOW LEASING A 2014 LEXUS ES350
"Funny Way To Meet !"
Please if youre in the market for a used or new vehicle please do not hesitate and go see Tommy at Lexus of Massapequa please read my dealer rater review about him and his company trust me when I tell you they make you feel like youre human and they make you feel like a part of your family so please take a little time and go see these people they are the best hands down! Thanks again Tommy I will see you next week Brian and Jen
"Had A Great Sales Person"
Had a great sales person We had Michael Zishuk help us choose a car. He couldnt have been friendler ,nicer and helpful.He was a pleasure to deal with.
"Fantastic Experience At Lexus"
Fantastic overall experience I came in with an unusual situation, a vehicle that we had recently purchased was stolen. I had dealt with Mike Zishuk in the past and came in to speak with him about our family needs, originally looking for a certified pre-owned vehicle. Mike is extremely knowledgeable, patient, efficient, a good listener and spent a great deal of time with me discussing various options. I had been interested in a lease and after going over numerous options, vehicles available and discussing my specific needs. Mike suggested that the RX 350 would satisfy my needs and that a lease on a new RX 350 could possibly come to less or similar to the cost of a pre-owned. He ran the numbers based on a few scenarios and it turned out that he was correct. Mike put me into the vehicle that I needed for a very fair price and I drove out in my new RX 350 that day. Fantastic experience by one of the best Car Salesmen I have ever met. Gloria
