"Rallye Motors Roslyn: Evan"
Evan was the best salesman ever. When we walked in, he offered to escort us to a different department. Then we immediately decided to stick to the main floor models. I guess it wasnt his turn, they were going to give us to someone else, and I asked to work with Even because he was helpful even when there was nothing in it for him. In the end we completed the purchase of our new car, which we had never seen before until that visit, in 15 minutes. He was knowledgeable and efficient, and picking up the car was just as easy. I now recommend Even to all of my friends and colleagues that want to purchase a Mercedes. Hes in my speed dial.
"Rob Carlson Is The Best"
I have dealt with Rob Carlson many times as my service respresentative and he is the total package; knowledgeable, courteous, professional, trustworthy and an all around solid guy! Do whatever you have to to keep employees like him!
"Mr Steve S"
The service advisor mr Rob Carlson is a very professional and knowledgable expert when it comes to Mercedes. He goes above and beyond to accomadate his coustomers. He even takes calls after hours when I once had a question with my electronics. Guy is awesome and deserves this recognition 100%. RAllye is very lucky to have this dedicated employee Steve S
"Inspection On Short Notice"
02-15-2017
after being stopped by an officer for an inadvertent overdue inspection, I called my advisor Vincent , at Rallye, and he got me in and out within an hour. Truly exceptional. Al
"Thanks Ken For The Great Experience."
Thanks Ken for the great service. Came to the dealer not knowing what to expect.
"Dr. Carole Di Tosti"
I have been a Rallye customer since 1999. I have bought two Mercedes with Rallye and my nephew leased a BMW with them. There is a reason why we keep coming back to Rallye. I think the actions speak louder than words...but suffice to say that the service advisor whom I have worked with since 1999 is exceptional. His initials are KV and he is just great.
"I Can Tell...its Just Awesome."
Best service ever. Fast, Kind, Convenience, Professional. Just Awesome!
"Bobby Singh"
Only 1 word " Awesome" Vincent is a man of everything perfect ( professional ) If you dont have him as your service rep than ask for him for sure. What a delight to work with him!!
"Recent Service With Ken V."
Ken is always very helpful and Professional. A pleasure dealing with him and Rallye service!
"The Best Possible Buying Experience."
Anthony Mangiolino at Rallye Motors came through for me again. He sold me a most excellent red convertible for pleasure, which my family loved. I came to him last week with the need for an S550 for work with a list of specifications, stringent requirements, and a low budget. He was able to make it all work for me and deliver the car to me in one of the busiest shopping weeks of the entire year. They were very attentive to my needs and my limitations, and the courtesy and level of service are second to none. I would wholeheartedly recommend Rallye Motors and Anthony Mangiolino, Sales Manager for all your needs whether you need a stylish car for fun or a serious limo for your work needs as a driver or for your company.
"Raylle Mercedes Service Experience"
My service advisor Rob Carlson is the main reason why i go to Raylle. He is an absolute pleasure to work with. His service goes above an beyond a 10!!!!!!!!!!!!!!!!!!!!!
"Rallye Service"
A Great place to do business. Service Reps operate in a professional manner. The general staff are courteous and helpful.
"Great Service Experience!"
I brought my GLK in for service and had an appointment with Rob Carlson there. I was taken right away by Rob who has returned to Rallye Motors. He was his usual friendly, charming self. We talked about what type of service I would be getting that day and the time frame. I needed the car back by mid afternoon - he put it in for service as a wait and it was ready 2 hours sooner. He communicated by text with me which was quite efficient. When I returned to pick up my car it was an easy transition. All was terrific with the car and it was washed and ready for me. I would highly recommend Rally and working with Rob Carlson, in particular!
"Kudos Go To Rallye Motors Fine Service Department"
Rallye Motors is devoted to quality service and customer satisfaction in assuring their cars are maintained. I cant credit them enough. Kudos go to my expert service advisor who continues to shepherd me through keeping my C300 2010 on the road with high mileage. Couldnt do it without him and Rallyes attention to quality and customer service satisfaction. Above all, customers want reliability. What good is any car, luxury or otherwise if it constantly needs repairs? Rallye is there for its customers and is assiduous about providing reliability and is accountable to this end.
"Rally Mercedes Has Amazing Service!"
08-24-2016
Summer, winter, spring and fall. I find Rally Mercedes in Roslyn Amazing! If you get a chance to have Rob Carlson as your service advisor even better! These guys are honest, fast and do the job right the first time. I always get a loaner car that is spotless and the car is usually done before the time that they promised!
"Tony The Best; Excellent Service!"
I purchased my 2nd Smart Car using Anthony "Tony" Mangiolino, Rallye Motors in Roslyn. From the 1st call Tony took care of my needs, hes excellent & efficient. With my schedule being so packed he arranged my test drive at my convenience, had all the documentation ready for me at the time of delivery and made sure everything went smoothly through the entire process. My car was delivered as promised & on time. Tony is always available whenever I have a question or a need. Thanks Tony for your assistance and courtesy every time!! See You in three years!
"Samuel Fox M D. Customer"
Excellent service provided by Ken Vachris. Professional knowledgable and courteous.
"Mister"
Wonderful.. walked in, got the deal, drove off.. thanks to the internet sales lady Ms. Trisha Devine.. i appreciate her, and everyone like Eric Weiner, along with all involved in my deal.., that i sincerely thank them.. i recommend giving them a try anytime.
"Excellent"
Very happy & satisfied with your service & very fast response. Thanks
"Ken From Services Is Incredible."
Ken helped me with servicing my GL450 2016 lease fast and efficiently. Needless to say I was amazed by his attention to all my needs in under an hour. I didnt even need a loaner, all was done right there and then. All Ryu-Ken! (think street fighter). Thanks Ken.
"Raylle Motors Service Rep Rob Carlson- Amazing Ser"
08-01-2016
Mr Rob Carlson my service rep was amazing. He goes above and beyond in delivering high quilty service A true asset to Raylle Motors Steve S
"Wonderful Place"
08-01-2016
Rob Carlson made me feel extremely comfortable that my car was being properly taking care of. The place is great.
"Pleasant Atmosphere"
I enjoyed the amenities while waiting for my car to be serviced.
"Above And Beyond...way Above And Beyond"
Robert Carlson is a genuine man who went above and beyond for me and my family. We are from NJ traveling to Farmingdale for a funeral of a family member. On the LIE, we got a flat tire. We drove to Rallye for some assistance. We were immediately greeted by the Service Advisor, Rob Carlson, who after hearing our story quickly got our service paperwork completed and lent us a loaner car and we were able to get to our destination. AND, he offered to bring our car to the Funeral location and swap with the loaner so we didn’t have to go back to the dealership. The amazing part of the excellent customer service is that we didn’t buy our car there and he knew we were not likely going to be a future customer being from NJ. He had no financial incentive to help us the way he did which really highlights what a genuine helpful person he is. Highly recommend Rallye Motors/Mercedes. You will be floored by the customer service.
"Outstanding Service And Service Consultant"
Had two MBs serviced in one week. Rob Carlson does an outstanding job with diligence. Work done correctly as promised. Cars returned cleaned and on time. Easy in & out with electronic/mobile pay option could not be more convenient.
"Fantastic Experience!"
Mr. Chicotelli was a superb representative who went out of his way to accommodate my schedule and needs when I arrived to get my 80k maintenance. The entire staff is incredibly friendly and knowledgeable. The service technician, Mr. Falletta is efficient and excels in his duties. I never felt so relaxed in dropping off my vehicle for maintenance. I would highly recommend this dealership and service department.
"Rallye & Rob In Service A+++++"
Serviced my ML class with Rob Carlson in service. Hands down best experience I have every had at a car dealer for service. I thought BMW was top notch and Rob made them look like a Kia dealer as far as I am concerned. Rob went above and beyond in getting everything handled. I received the truck back sparkling clean and fixed right! Thanks again Rob and Rallye Motors! A++++
"Rallye & Rob In Service A+++++"
Serviced my ML class with Rob Carlson in service. Hands down best experience I have every had at a car dealer for service. I thought BMW was top notch and Rob made them look like a Kia dealer as far as I am concerned. Rob went above and beyond in getting everything handled. I received the truck back sparkling clean and fixed right! Thanks again Rob and Rallye Motors! A++++
"Great Sales Teams Jerry Sherry And Steve Paladino"
I just received my new g wagon from Jerry sherry. I was fortunate enough to have Stephen Paladino deliver the car for me. Not only did he explain every feature in detail, he was a pleasure to deal with. He made me understand the car and reassured me that he would always be there if I needed help. Great sales team! Thanks Rallye
"Quick Service"
06-03-2016
Very quick approval process. Went in on a Tuesday, was shown Certified cars on sale. Filled out an application, brought my down payment check on Wednesday and was out of there in an hour with my 2013 Cerified GL 450. Salesman Victor was a real professional
"Great Service Department"
Have brought my car in for service twice thus far and service has been pleasure. Rob Carlson in their service department was great both times. Vehicle was finished on time and as promised. In addition, Rob kept me updated as the work on the car progressed. For the job that required more than a day to complete, Rob made sure that I was able to get a loaner car for that period. He is very friendly and professional. He made sure I was completely happy with the work performed before I left. I have never received this high a level of quality of service before at any dealership.
"Service"
04-25-2016
my service adviser ken vachris is the best person to deal with when your car need repair , nice ,professional, get the job done , I would not go anywhere else , very happy Joe
"Another Great Experience"
04-25-2016
Another great service experience at Rallye.Rob Carlson and Rallye consistently make the visit a pleasure!
"Another Great Service Experience!"
04-12-2016
Rallye and Rob Carlson make service visits easy.Professional and efficient,quality service.All dealers should be like this-but they arent,only Rallye is.
"People You Can Trust"
All my dealings with Rallye have been great!! Especially my service Rep Robert Carlson! Makes going in for service a pleasant experience !
"Excellent Sales And Service Under One Roof !"
I leased an electric SmartCar from Rallye Motors in Roslyn, NY two years ago. Right from the get-go, Tony, who was my sales rep, was just very, very good and efficient. No nonsense, no pushing, no pressure. He arranged my test drive at my convenience, had all the documentation ready for me at the time of delivery and made sure everything went smoothly through the entire process, It was all done at his desk and I didnt have to go from door to door to do minor details like in many other dealerships. My car was delivered with all the promised bells and whistles, on time. Following that, I have had a couple of service issues with the car (its relatively a new electric model) and everything was handled and solved efficiently and courteously by John C., who is the service rep for the electric SmartCars. hes always available, helpful and able. Thanks, John, for your assistance and courtesy every time. The service department is very efficiently run, and everything in the reception is spotless. They have great facilities for customers who choose to wait for their cars, and the staff are happy to oblige with all requests as best they can. I would happily recommend this service center for all.
"Best Experience From Purchasing To Servicing"
I have been going to Rallye Motors for over 15 years for both purchasing and servicing and have never been disappointed. The purchasing was easy I always work with Jerry Sherry and hes always helpful, and never rushes you through the process. Service is equally outstanding, the facility is kept first class and my service manager Kenny Vakaris always take the time to explain what is needed at that particular service. He truly a pleasure to work with.
"Excellent Service Department"
Service department is top rate and very efficient. They keep you posted about the status of your vehicle through out the day. They are very accommodating to their customers.
"Excellent Experience"
My sales rep was Trisha Devine. I am very pleased with the way she handles everything from the morning I met her on February 22nd, 2016 to the time I picked up my vehicle approximately two weeks later. She is a very welcoming person; not pushy at all. She answered all the queries I had. She is also very knowledgeable on the vehicle she sold me. She stayed past her regular business hours the day I picked up the vehicle. She sat in the SUV and patiently explained all the features. My experience was extremely satisfying. Trisha was a pleasure to deal with. She is cordial, honest, and thorough.
"Extremely Satisfied"
My sales rep was Trisha Devine. I am very pleased with the way she handles everything from the morning I met her on February 22nd, 2016 to the time I picked up my vehicle approximately two weeks later. She is a very welcoming person; not pushy at all. She answered all the queries I had. She is also very knowledgeable on the vehicle she sold me. She stayed past her regular business hours the day I picked up the vehicle. She sat in the SUV and patiently explained all the features. My experience was extremely satisfying. Trisha was a pleasure to deal with. She is cordial, honest, and thorough.
"Lillian And Paul Demarco"
I WOULD LIKE TO COMMEND SERVICE ADVISOR, KATIE LYONS, FOR BEING SO PROFESSIONAL, PERSONABLE, COURTEOUS, AND HELPFUL. KATIE GREETED US EXACTLY AT OUR APPOINTED TIME AND ASSURED US THAT WE WOULD HAVE OUR CAR BACK IN ONE HOUR AS PROMISED! INCREDIBLY, THIS IS EXACTLY WHAT HAPPENED. KATIES WORK ETHIC AND EFFICIENCY, AS WELL AS EVERYONE WE CAME INTO CONTACT WITH, WAS TRULY AMAZING. THANKS FOR HIRING SOMEONE OF KATIES CALIBER. SINCERELY, LILLIAN AND PAUL DEMARCO
"One Happy Lady"
purchased my new Mercedes from Rallye of Roslyn . I was greeted warmly as soon as I stepped in the front door. From there I was met by Trisha who was more than gracious and sat and spoke with me about the many options that were available to me in the price range that I wanted . No pressure no haggling i received the car of my dreams two days later.. I feel like a princess and i didnt go over my budget. Thank you Trisha Devine .
"Service Department A Pleasure"
Having a problem with your car is never a good thing, but the service department at Rallye Mercedes in Roslyn is a notch above the rest. They are always friendly, always on time and never look to gouge you on unnecessary repairs. I have worked with both Ken and Joe and both are fabulous. Highly recommend this dealership for service and sales.
"Over All Great Experience And Service"
I want to thank my salesman tomy mongiolo for taking care of everything I needed and a extremely smooth process.
"Great Service Provider"
I have been a Mercedes owner for over 20 years and out of all the dealerships in Long Island and Queens the service and workmanship at Rallye is far superior than any other dealer. Rob Carlson and Joe D are at the top of their game, Their Knowledge of the brand and caring for the customer has made the experience of having you car services pleasurable.
"Atrue Mb Service Experince"
Brought in my MB-S550 for a nuisance repair caused by poor road conditions locally. Expertly handled by Rob C. in Service. Could not be done instantly, was given a loaner, insurance processed on my behalf and car returned perfectly repaired and cleaned. This is the result of dealing with a quality organization and a diligent & knowledgeable Service Representative..
"Dealer Review"
Maria helped me with my problem with my car. I thought she was great. She understood what the problem was asked me if I wanted to wait and took care of the problem with real professionalism.
"More Of A Friendship"
From the day I bought my first Mercedes Ive delt with Rob Carlson. Always answers my calls, calls back when he says he would. Up front and honest about everything. Ive followed him around for the past 9 years and I will continue to follow him wherever he goes. I feel like hes more la friend than my Mercedes guy. Everyone at Rallye is always friendly and helpful. They all have made my experience as a Mercedes owner a great one.
"Great Service Department!"
Awesome service! Rob Carlson is the best service adviser! Very Friendly and attentive. Whenever I have a problem with my car, I just text Rob and he sets up an appointment that fits my schedule. I only go to Rob to take care of my cars because I trust him and know he will look after them. He texts you updates on your car, which is great. Fast service and quality work. All of service work done by Rallye is warrantied. Go to Rob Carlson if you need to have your Mercedes Benz serviced!!!
"Excellent Repair Services"
I AM TOTALLY SATISFIED WITH THE EXCELLENT REPAIR SERVICES AT RALLYE MOTORS THANKS TO MY SERVICE ADVISOR MR. JOHN CICCATELLI. HE HAS BEEN MY SERVICE ADVISOFR FOREVER. HE IS ALWAYS AVAIABLE AND ACCOMODATING IN SCHEDULING REPAIR SERVICES WITH A LOANER. YOU CAN COUNT ON JOHN FOLLOWING UP ON REPAIR ORDER STATUS AND REQUESTING REPAIR PERMISSION AND PRICING FOR UNEXPECTED PROBLEMS THAT ARISE DURING SERVICE REPAIRS. HE ALSO CONTACTS ME WHEN THE VEHICLE IS READY FOR PICK UP. JOHN IS ALWAYS READY TO REVIEW THE REPAIR INVOICE. ITS FOLKS LIKE JOHN CICCATELL AT RALLYE THAT MAKES THE DEALERSHIP A CLASS ACT FROM SALES, LARRY GRECO, TO DELIVERY, MR. PALADINO, TO SERVICE. A REAL PLEASURE DOING BUSINESS WITH THE RALLYE TEAM. PS THE RALLYE COLLISON SHOP(GLEN COVE ROAD IN CARL PLACE) IS THE TOP OF THE LINE WITH CUTTING EDGE TECHNOLOGY STANDARDS SIMILAR TO THE PRODUCTION FACILITY FOUND AT MERCEDES IN GERMANY.
