"I Would Recommend This Dealership To Anyone"
It was a great experience I came here once to get a general look and came back and purchased a certified used Honda Accord. Javier was my salesperson and he was great as well as very patient with my deciding. He is very knowledgeable and answered all my questions. There is a great selection of cars here and I was not disappointed.
"Great Experience!"
Very courteous , helpful.and pleasant, Mehdi helped me to get into my new Accord offering me the best deal and a full explanation of the features of my brand new 2017 Accord.
"Mehdi Is Great"
Mehdi was great, Honda of new Rochelle is the place to go for a new Honda! Knowledgeable, efficient and personable, Mehdi will go above and beyond for you
"Mehdi Is The Man"
Mehdi was great, Honda of new Rochelle is the place to go for a new Honda!
"Vdiazbarrios"
This review was written by my husband on our behalf. I now want to update and supplement our initial thoughts since we are once more impressed with Mehdis care and superior customer service. In brief, due to a discussion we had with him during the course of completing the paper work for our purchase, we contracted to add a running board to our new car. This meant, of course, that we would need to bring the car in to your service department. Living in Queens and having the service department install these only on Tuesdays and Thursdays, made it difficult for us to bring the car in for servicing. (As you are aware, the installation of running boards may take 4 or 5 hours and we just could not afford to be without a car for this long.) Well, Mehdi kept in contact with us, calling to see how we liked the car and letting us know that at any time we could reach out to him for further assistance. When we advised him that we were finding it difficult to get the running boards installed because of distance and the fact that we could not be without a car, he, I believe, spoke with you about letting us borrow a car for a day while the service department installed our running boards. You approved this and last Thursday our running boards were installed! Kudos to Mehdi for his follow up and, I must add, to your service department, for they did an excellent job and, consistent with what appears to be your culture there, treated us with efficient professionalism. Our running boards are beautiful and just add an excellent aesthetic finishing touch to our car. Functionally, my 92 year old mother in law loves it because it greatly helps her get into and out of the car. Lastly, when we went to pick up our car on Friday, Mehdi took us out for a quick cup of coffee at a local French pastry shop to thank us for our business. We very much enjoyed the company, the cultural exchange, and walked away from the experience very much impressed with Mehdis professionalism, sensitivity and humanness, and loving the total experience with New Rochelle Honda where, it is obvious, customers are respected and valued. We thank you.
"Thank You Vinny And Mehdi"
Mehdi is a wonderful sales consultant & has explained everything necessary in full detail, very easy to understand and extremely patient. Vinny the business manager gave us a great deal on the accord and went out of his way to find us the car that we have always wanted.
"Awesome Experience"
After shopping around we met with Mehdi who helped us get into our new Odyssey. Very polite and knowledgeable about the vehicle, he worked hard to get us car we want at the price we needed. The day of the delivery he thoroughly explained all the new features of the 2018 Odyssey. Honda buyers, we highly recommend Honda of New Rochelle and Mehdi in particular !
"Mehdi Was Terrific!"
Make sure to ask for Mehdi if you want to have the best experience and the best value. Mehdi is very knowledgeable about the product and personable. He made our experience unique and flawless! Honda of New Rochelle is the place to go, and make sure to ask for Mehdi!
"Mehdi Is The Man"
Professional, Very knowledgeable, and courteous, Mehdi made my sales experience flawless and fun. During the delivery he was very patient and went over all the features. If you want a new Honda, make sure to go to Honda of New Rochelle!
"Nathan Frost Is The Guy To See!!"
07-28-2017
In 2015 I went to Honda of New Rochelle to lease a car. When I walked in, a young salesman by the name of Nathan Frost asked if I needed any assistance, which I did. I love that fact the he was not pushy or overbearing because that drives me insane. He was very accommodating to my needs and didnt try to over sell me. Nathan was able to get me in a car that I wanted & I drove out with my new car the next day. A year later I was coming out of my Acura lease that my 19 yr old daughter Jaime was using and once again Nathan worked his magic and she drove off in her brand new Accord Coupe which she LOVES!!! If you are looking for a car & you dont want to feel pressured then you need to go to Honda of New Rochelle and ask for Nathan Frost, you will not be disappointed. The staff if very friendly and helpful without being overwhelming!! My lease on my 2015 Civic is up next year and I will be sitting with Nathan again!!!
"Thank You Nathan!!"
07-27-2017
Nathan Frost was very helpful when he helped me and my father get a brand new Honda Accord Touring! He knew exactly what we needed and made the process the smoothest transaction weve ever had while buying a car. Thank you!!
"Happy With My Car And The Service"
07-26-2017
Thought I might just be looking when I went in and ended up leaving with a car. Aamir was a great help every step of the way, even helping me clean out my car in the rain to trade in.
"Andre Was Great!!!"
07-24-2017
Andre was so helpful and gave me great customer service. I think its important for a sales person to really listen and to be attentive to a customers needs. I will definitely refer my friends and family to him. Thank you- I love my new Accord!!!!!
"Excellent Customer Service: Respectful, Caring And"
07-24-2017
I have rated my experience at Honda of New Rochelle "Excellent" because of the respectful, sensitive, honest and caring treatment we received from Mr. Mehdi Hjiaj and our success at getting a great deal with out 2017 Pilot. I visited Honda of New Rochelle after they responded to a request I submitted on the Honda web site for information. It just happened that on that evening we had just returned from visiting Hillside Honda in Queens, which happens to be in our neighborhood, and where we had a negative experience. We spent about 30 minutes that evening at Hillside Honda and were totally ignored. Thus, we decided to leave and as we entered the door of our home, listened to a very friendly sounding message from Honda of New Rochelle inviting us to visit. Although a bit out of our way (about a 45 minute or so drive), my wife and I decided to check them out the very next day. So the next day we visited Honda of New Rochelle and, not expecting to make a long visit, brought along my 92 year old mom for the ride. Well, what a pleasant surprise! As we entered the establishment, we were immediately met by Mehdi who proceeded to ensure that we felt comfortable. He even personally found a comfortable seat for my mom and got her a cappuccino. Needless to say, this was a great contrast to our previous days experience. We continued the conversation with Mehdi and this led to a test drive, an extremely knowledgeable conversation about the 2017 Pilot, and eventually a wonderful deal! From my perspective , the "deal" evolved from the excellent customer service Mehdi delivered. I/we felt valued as he listened attentively to all of our questions and answered honestly, and as we shared and exchanged family information, a genuine warmth and friendship developed (One we expect to continue). If you are looking for outstanding customer service and a good deal, more bang for your money, then I strongly suggest that you visit Honda New Rochelle and let Mehdi Hjiaj help you. By the way, the new Honda Pilot is truly an excellent car. This is my third Pilot and the best: The new engine provides outstanding power ("pick up"), superior to the previous and older models. The windshield is outstanding! And the new updates with the electronic "gadgets" are terrific! My wife and I love our new Honda Pilot. I suggest you visit Honda New Rochelle and let Mehdi take you out for a road test--Youll leave happy, satisfied, and with an excellent car. Dr. and Mrs. E. Barrios
"Thank You"
07-21-2017
I came to Honda of New Rochelle to purchase a New vehicle, I had the best assistance from Holgué Andre Vallejo he was a professional and outstanding help on my search for a new vehicle . Thank you !!!
"Mehdi Was Terrific!"
07-24-2017
I came in to get out of my lease as I was exceeding the monthly limit. I wanted to purchase a new CR-V because I have had very few problems with Hondas. I had bought a previous CR-V at the same dealership. I was very fortunate to choose Mehdi Hjiaj. He was patient, personable.and very knowledgeable. He told me what my options were. We went on a test drive. The car has a lot of new features and was roomy and comfortable. Next came the color choice. There too Mehdi was very patient as color is very important to me. He made the purchasing process as effortless and quick as possible, answering all my questions. After his tutorial on how the car worked, I felt very confident about my choice. I highly recommend Mehdi Hjiaj. He fantastic, an excellent and experienced car salesman!
"Mahdi Is The Man!"
Mehdi at Honda of New Rochelle was great. With no hustle at hall he got us the perfect car for our family, the 2017 Pilot! Very knowledgeable about Honda he went over all the features again with us during the delivery. Tinu the business manager helped us with our approval allowing us to drive away with our dream car. Honda of New Rochelle is the best ambassador of the Honda brand. If you are looking for a Honda, make sure to ask for Mahdi, he will go above and beyond for you!
"Mehdi Is The Man"
07-18-2017
Mehdi was a great salesperson & helped us so much with our car purchase. We definitely recommend him!!
"Mehdi Is The Best!"
07-18-2017
Mehdi is great, he always get me the best deal and make the process very easy for me. I got 3 cars from him and Im very happy with the sales experience. Honda of New Rochelle is the best dealership to get a Honda from. Ifbyou are getting a Honda, make sure to ask for Mehdi!
"One Of A Kind With Mehdi"
07-18-2017
Mehdi was very helpful, professional and efficient. I got the vehicle I wanted at the best value. Honda of New Rochelle is a top notch dealership where all the staff makes you feel at home.
"Teacher"
07-03-2017
I had an excellent experience at Honda while purchasing the car. The workers are very warm and worked in a professional way. My only concern is the long wait before the transaction was complete. However, this is only minor to my experience. Great job, guys!!!!
"Terrible"
Initially the service was okay until they told me to return back on another day after leaving a deposit. I was fine with that however the follow ups after my initial visit were lackluster. Last I spoke with someone was on a Tuesday and hadnt heard from them until Saturday after calling countless times. It just so happens they called me back after I said I would come To the dealership to get my money . This was very unprofessional of them and I would NEVER refer anyone.
"Incompetence"
Maybe the worst experience ever! 2013 Pilot with 35000mi. Purchased 9 months ago certified pre owned. As part of the deal they threw in 1 yr free scheduled maintenance. B16 light comes on dash, spoke to rep, scheduled appt for following week. I had an 8am appointment but when I called at 4pm, they had not yet looked at the car but assured me it wouldnt take long and they would get back to me. 10am the next morning - When I called, they still had not looked at the car and gave me the same, 1.5 - 2hours, they will call when its ready. 4pm - my service rep was on the other line but I was told she would get right back to me. 5pm - the person that answered the phone told me my car was ready. They changed the oil, fixed the wipers and changed the oil in the differential and it only took a day and a half (it would probably still be there if I hadnt called). They also told me I needed new back tires due cupping and wear. When I asked how that happened they told me incorrect tire inflation and lack of rotation (WRONG and not to mention the car was in 4mo prior for oil/service). I declined. I did take the car to a reputable tire store and they told me the tires were fine. When I called to make the appt. I also mentioned that there was a vibration at certain speeds and offered to take the mechanic for a ride to demonstrate. They declined, and said the differential oil would take care of it. It didnt do anything (and they went back to the tire cupping story) Lastly, they explained that the 1 year scheduled maintenance is really only oil changes. Never go back there again.
"Awesome Experience!"
What a great dealership to buy a process. From the salesman, Francis, to the managers Carlos and Tommy... I truly felt that I got a great deal and was treated fairly. The quality of service is next to none, I would recommend this dealership to anyone!
"Nice App"
It was nice I bought my car from cars.com I would recommend to others
"Leasing Experience "
10-27-2016
From the minute I walked in the showroom Monica treated me like a returning customer should be treated (with care and taking her time to make sure my leading experience were met).
"Great Service "
10-27-2016
Service was great my car is running excellent did a great job and having in and out on my way to other appointments
"Great People, Excellent Service."
10-27-2016
The professional and "here to help" attitude of team memebers like, sojier, nathan, peter and the sales manager (couldnt recall his name)
"Honda Cr-v "
10-27-2016
Paul was knowledgeable about the car and I was happy to to be working with him. I would work with him again.
"Smooth Transaction "
10-27-2016
Nathan Knows his Honda product. He listened to my wants and needs and was responsive, straight forward, and very courteous
"Great Service"
10-25-2016
I was happy with the fast and friendly service. The Honda courteous car service was indeed a pleasant surprise. They picked me up and brought me home.
"Clean Facility And Excellent Customer Service "
10-25-2016
He explained step by step what was done to the car and what other issues that he came across overall pleasant and courteous gentleman . All my issues got resolved I wish they would assign the same rep for allthe services.
"Great And Cost Appropriate Service"
10-25-2016
My service Technician in the Express area was Great. He explained every thing to me. When I asked about the recall on the airbag in my vehicle, he looked it up. I went across to arrange same day replacement. After the service was completed at theExpress area, he arrange to have my car moved across the street to have the airbag serviced. He also brought my car back. My car was serviced in a timely expert manner, and at a fair cost. I am very happy. Thank you,My service Technician in the Express area was Great. He explained every thing to me. When I asked about the recall on the airbag in my vehicle, he looked it up. I went across to arrange same day replacement. After the service was completed at theExpress area, he arrange to have my car moved across the street to have the airbag serviced. He also brought my car back. My car was serviced in a timely expert manner, and at a fair cost. I am very happy. Thank you
"Great Service"
10-24-2016
Corey was such a big help. Thorough and clear. Follows through. Respectful. Excellent experience. Received my car in timeframe that was promised
"We Got Approved!"
10-24-2016
Honda was nice clean friendly and honest. We recommend friends and family. However when a customer has only a certain amount towards down payment make sure thats what the down payment amount. Not more.
"Wonderful Service!"
10-22-2016
Every single person I came across for the sale of my car was absolutely wonderful! Marcos, Peter and Evan were amazing. Guiding me through the process, explaining everything thoroughly, not rushing through anything and allowing me to ask questions over and over and being patient with me. The absolute best experience I have ever had with purchasing a vehicle. My three sons were with me and other sales reps made the process easier as well by entertaining them with balloons and jokes. What more could you ask for?
"Positive Experience"
10-22-2016
Friendly and competent service. Coffee was very good also. Lol. I would definitely recomend buying and servicing at New Rochelle Honda. The whole experience has been positive.
"Great Experience "
10-22-2016
Loved our sales consultant Alejandro Oceguera, super friendly, helpful and knowledgeable. I will continue to come back to Honda of New Rochelle.
"Great Service"
10-22-2016
I had be at another appointment at 12:30.Dealer promised the repairs would be completed by 12:00 car was ready by 11:30
"Wonderful Salesman Anthony"
10-22-2016
it was very professional, quick and easy. Our salesman Anthony was nothing but pleasure to deal with. I would recommend Anthony to everyone.
"Clean Area"
10-20-2016
desk personnel not personable head clerk not organized no directives women clerk had a boyfriend with her behind the counter
"Great Service"
10-22-2016
Our sales rep was pleasant and very knowledgeable our the different cars. SHe was able to walk us through our options as we were at the end of our lease and looking to get another car from Honda or shopping around. We ultimately decide on another honda!
"Fast And Excellent Service"
10-20-2016
My experience was great. The services was quick, I was there for only 15 minutes. No complain. Service advisor was very informative about my car.
"Excellent Service"
10-20-2016
Was taken quickly and everyone was very professional and polite. They called when car was ready and had no issues upon return to dealership to get car.
"Great Service "
10-18-2016
The service is always quick and the team makes it very comfortable as you wait. My experience here has always been a pleasant one. Thank you for the Great Service!!
"Excellent Lease Experience"
10-18-2016
Yanira was wonderful and is was excellent working with her. She truly helped me pick a car. I felt comfortable moving forward with the lease. The financing department was also incredibly helpful. I truly loved my experience. I also love my new honda civic :)
"Very Clean"
10-18-2016
Service was good. The waiting was terrible -- over an hour. The workers were very courteous. Coffee and donuts were great for breakfast.
"Great Service "
10-18-2016
Jose (sales ) & Lenny (finance) were very accommodating & helped to make the process of buying my vehicle as stress free as possible .
"Adequate Service In A Timely Manner. "
10-18-2016
Helped right away. Car serviced. Able to leave without incident. Coffee , snack, TV, wifi, clean seats and area. I will use this location again.
"Great Service!"
10-18-2016
Fast service with compliments and a smile! LOVED the manager...tremendous! I would highly recommend! We will be back! Thank you! Kristin
