"Best Car Buying Experience Ever!"
Stress and hassle free, relaxed atmosphere, so glad I found them
"Leon The Best Sales Guy Ever"
07-12-2017
I recently leased a new car from New Rochelle Toyota. My sales representative was Leon. He was an excellent sales person, whom I highly recommend. He was patient and knowledgeable of the cars and of the inventory. He understood my budget concerns and made me feel confident in my choice. Even in my uncertainty and continuous questioning, he went above and beyond in making me feel comfortable in breaking down the cost and helping me stay within my budget. Leon, sales; Billy, the manager; Darnel, finance; and Rowland were all cohesive of Toyota’s product and worked cooperatively as a team in helping me get the car that I wanted. I highly recommend this dealership and the employee’s listed above. I am truly a happy customer. Olivean
"Very Dishonest With Sales"
Never informed me about series of problems car had
"New Rochelle Toyota"
Jay Britt was my salesman. I cannot say enough good things about him. He was attentive, very personable, returned my calls immediately and answered all my questions. I test drove my vehicle on Saturday and picked it up the following Friday. I got a great price on my vehicle--better than expected. The vehicle is a 2016 4Runner with only 7,400 miles. It was considered used nut it was in such excellent condition I considered it new. When I picked it up it was clean and all the little scratches I had issue with, Jay made sure they were taken care of. The dealership is a great dealership and everyone is great. Everyone is friendly and they all greet me with a smile whenever I come in -- and that is even after I had purchased and picked up my vehicle. Brian Santana and Akim are two other very good salesmen. I highly recommend this dealership. Jay Britt is an exceptional salesman. You wont go wrong with this dealership or any of the salesmen here.
"Great Experience"
04-24-2017
Brian Santan was a delight to have walked us through the purchase of a van. His expertise, excellent knowledge and simple breakdown of all requirements made it so simple for us to purchase our vehicle. Thank you so much Brian you and your team at Toyato has earned an A+ from us. We will recommend everyone who is willing to purchase a vehicle shop at your facility in New Rochelle and ask for Brian you would not regret. Great experience. Love my vehicle !
"Friendly Staff"
Everyone was friendly and we got the car the same day. The salesman and finance people are very professional and offer a good deal on a new car.
"Salesman Set High Standard For Industry"
we must express our delight with a unique, positive Experience in buying a car . Our good luck in finding Akeim Brown, a salesman with integrity,intelligence. and knowledge of the industry gave us trust and confidence. in choosing a car just right for our daughter. He is a credit to the industry and should be a model for all car salespersons !
"Great Place"
02-12-2017
They informed me prior to doing the work no surprises.i did not have to wait all day the service took appropriate time.
"Christine "
The best place to get your Toyota serviced. The staff is courteous, friendly, and always happy. The only place to go!!!! They treat you with respect.
"Top Rated Experience And Customer Service"
I could not ask for a better sales rep and buying experience! Dean Miller delivered the most outstanding customer service because he is extremely attentive, patient, engaging, overly helpful and most importantly, HONEST. I was at the dealership for several hours trying to choose the best vehicle that met my requirements and Mr. Miller walked me through the process from beginning to end. The vehicle that I purchased was even better than what I had expected.
"Overpriced For The Lack Of Customer Service"
Walter was pretty good and ease of scheduling an appointment is nice. They generally have monthly service coupons which can be helpful. But they dont really treat your car that well in the sense of no carwash or vacuum to make you feel like a valued customer or they want to help keep your car up. Estimates are astronomical and depending on who you work with they never let you know what is like essential vs could be done
"Toyota Of New Rochelle "
Very convenient and easy . It close to my house and the financial manager Shay is one of the best to deal with . He understands people and it very helpful
"Great Service"
I was told how long it would take to get the service done and it was in less time. The writer was very nice and a good communicator.
"Satisfied Customer"
I am always satisfied with my service advisor Walter he Is pleasant, experienced and he tells you the truth when it comes to the necessary repairs rather than have you do work that is not a priority at the time of your scheduled service appointment. The staff are all pleasant and they make you feel welcome to have your car serviced at their location.
"Fantastic Service"
My service was scheduled at 9:30 a.m. And when I arrived ten minutes early, the service department began working on my car right away. My service staff member scheduled my next appointment and provided me with all the information I needed about my service and future buying opportunities as well . Overall a great experience with a friendly staff .
"Upgrade For New 2017 Rav4 Car"
01-18-2017
cordual, very informative, and was able to assist in getting the best package and value that meet my financial needs
"Been Dealing With New Rochelle Toyota Since 2001"
responsive sales team. Helpful. Great product line. Great service. Highly recommended. I have purchased all of my cars there since 2001.
"Great Service"
Pleasant and prompt service. Went in for service, I was checked in on time and service was performed in a timely manner
"Good Service"
I mostly liked about timing. I didnt need to wail a long line. Staff was friendly, easy going and quick.
"Good Service, Clean Facilities"
The Reps. are friendly, they seem knowledgeable and they keep you informed. The atmosphere is always pleasant. Free donuts with the coffee would be nice.
"Great Service At New Rochelle Toyota Great Staff"
Courteous, professionalism from the entire staff. You are in good hands here! The service team is outstanding! I highly recommend New Rochelle Toyota for all of your maintenance needs and repairs.
"Caring Toyota"
Great follow up...I am Still in touch with Tony the person who sold us our car. When go in for maintenance, he is always there to ensure that all goes well.
"Trade In"
A good trade in deal. Everyone was friendly and welcoming. Aldo our salesman was terrific! Would recommend then to anyone.
"Great Service"
Walter Smith was very helpful, engaging conscientious and professional, he gave great advice, made me feel that I was in a good hand. I knew I could trust his expertise.
"Service Was Great."
I was very pleased with the service. Tom, the mgr. and staff was very helpful. This was my 1st time back in about two yrs. I was very happy to return.
"Great Experience"
12-18-2016
i bought certified used toyota at good price. Customer service was excellent. turn around time was less than 48 hours.
"Fast And Friendly Service."
12-15-2016
How quickly my vehicle was serviced and ready. Plus the friendliness of the staff made it a truly remarkable experience.
"Great "
Mostly everything Customer service is good very understanding and very cooperative with their customers and that I very much like
"Nice Place "
How friendly and nice the employees are and service is fast and efficient. Very clean place. Highly recommend this Toyota dealer
"Great Services"
11-18-2016
No complaint at all, very sastify, on time, and they drive me to a near coffe shop. On to my services was done they call me back.
"Roberta Twombly"
11-15-2016
I very much like the cordial and courteous way the service staff handles customers. I also like the way sales and service work together.
"Great Service"
11-15-2016
Brought the car in for a manufacture Recall and it was repaired without charge. They also did the State Inspection on a timely basis.
"Incomplete Multi Point Inspections"
Quick, easy...but you did not discover, even in a multipoint inspection, that the front wheel brakes had to be repaired....
"New Lease On 2016 Corolla"
I was able to get a new lease on a 2016 Corolla with a fair monthly payment. Toyota has kept me in their family.
"Great Service"
In and out quickly. Was explained the condition of car. What service is needed. No pressure in getting certain things done.
"Honest And Great Service"
Jimmy Jessiman is the reason I continually use your service dept. Hes honest honest about what needs to be done and when. He always tells me the best time to bring the car in and how long it will take.
"Great Service, Honest, Helpful. Good People"
I had a oil change light on my instrument panel came on. When I brought the car in the service guy (Wallace?) told me they would take care of that but I wasnt due for an oil but would do the 45 K check up and take care of the recall for the side panel airbag. He said if I wanted he would fix me up with a loan car at no cost so I wouldnt have to wait. I drove off in a Camry and came back that evening. Great service and very helpful!
"Margarita"
It was quick and the employees were very friendly. They have a waiting room with tea and coffee as well as a vending machine and a television where you can comfortably sit and wait for your service to be complete.
"Service"
I was greeted professionally quick and fast service your team was great start to finish ... your facility and waiting room was exceptionally clean ... coffee was provided while waiting for my car a nice touch ...
"Good Expertice"
10-27-2016
Efficient and fast service very clean facility very profesional employees return calls if anything is need it or found during the service I will recommend the facility to friends and family and others
"New Rochelle"
10-25-2016
I like working with Walter, he is friendly and professional. He is patient and understanding. He is conscious of time. And his estimate is good.
"Good Job"
10-20-2016
Nothing went wrong. It was fast and efficient. Theres nothing more to say and this request for at least 20 words is stupid.
"Good Service, Coffee Was Goo, Clean Enviroment"
10-18-2016
The service, the check in was all quick. The service attendant was courteous , and knowledgeable. The car was brought out to me in a timely manner
"Great Service"
10-17-2016
Everything went well. I referred my brother in law and he took his car there for service as well and had a good experience as well.
"The Best Customer Service In All Of Ny"
The hospitality is amazing, never feel ignored.. everyone will acknowledge the customer which is not seen or felt in other Toyota dealers.
"Great Aervice"
10-15-2016
My transmission was replaced right away only complain I have is I wish they had more loaners it did take awhile but when they had one available they called me right away n as I said in less then a week my transmisssiin was replaced overall I was happy with the service
"Excellent Service "
10-11-2016
Very pleasant. Service was very fast , Coffee, tea or hot chocolate while you wait . On some day free manicure and massage.
"Service"
Quick & easy check in, no hassles, quick & easy check out. My car was waiting for me after I paid the bill.
"I Would Like To Observe When Working On My Car"
09-29-2016
nice service, but still like to observe when working on my vehicle. Im familiar with cars and when people work around I like to see the procedure.
"Excellent Customer Service"
09-29-2016
I am really impressed with the services I received from New Rochelle Toyota. Akeim, my sales associate went above and beyond to find me a car that suited my checklist and budget. I will definitely return when Im ready to buy my next car.
