Response from Bentley Westlake:

Dear Customer, Thank you for your feedback and we sincerely apologize that you did not have the best experience possible. At Bentley Westlake, and all of our OGara Coach locations, we strive to provide the level of service expected with our luxury vehicles. Wed be delighted to correct anything that you feel we may have been able to do better during your purchase experience. Please feel free to contact the General Manager of our Westlake location, Vic Chelebian, at vchelebian@ogaracoach.com or (805) 719-4311. Weve advised him of your review and he is eager to assist. Kind regards, Bentley Westlake Customer Service Center