"Nice Experience / Niro Hassled"

John Fitzsimmon quite attentive to my need of a efficient fuel vehicle. I been a life long Toyota supporters and currently own a few of them, but one less. John sold me a Niro, and give me great price trade-in for Prius. Its been a week, I love my new gas efficient Niro. Thanks John.

"Friendly And Efficient Staff"

My old car was 20 years old and I dreaded the process of buying a new one, but the attention to detail on the part of the staff made buying a car a pleasure. They went out of their way to make the whole process simple and direct. Good follow up to make sure that I was getting used to the car I bought, and to answer questions that I had about its operation.

"Great Experience! Dennis, Josh And William Kudos"

Been buying cars for a while and this by far best experience, staring with my salesman Josh, attentive and well spoken. Dennis the manager made it happen for me and finally William for such smooth process. Thanks Nicholas parks!

"Extremely Friendly Staff"

I highly recommend this dealership. The manager James was extremely helpful to me and gave me a lot of information to use for the future when searching for a new car. Thanks James - Damon

"Julian Sommese"

Another 5 star experience at Nicholas Parks. Special thanks for the services of John Fitzsimmons.

"Good Team, Low Pressure Environment"

Very good team and very helpful to getting me the vehicle I wanted. Willing to work with me to get to the monthly payment I wanted and still take care of my services and concerns. Only area to improve would be to get a more familiar knowledge of the specifics of the vehicle, what features are included at which tier which seemed to differ from my research. No deal breakers, but can be a little misleading if you dont have a firm understanding of the vehicle you are getting already.

"Honest Place With Honest People"

Full Disclosure: Im a former employee. I was the used car manager for the last year and a half and it was a great experience. I started there never having sold cars and found the car industry, at least at NPHK, to be much more transparent and honest than I had imagined coming from 20+years of non-profit organizations. Im leaving the place in the hands of my friend Nick who worked with me at my last non-profit. I know we cant please everyone, but we really do try. The car industry had earned a bad reputation as a whole over the years, and we cant always overcome it with our interactions. But, Ive helped people get out from really bad deals, folks with challenged credit begin to rebuild there lives, and families find the cars they need. Its been an honor. I recently bought a new KIA Sportage. I bought my first car from them, a 2016 Hyundai Elantra Value Edition which will soon be available for resell as I traded in for my new car. My mom and fiancé also have cars from the store, and many of my friends have bought used cars from me in my time there. All of them happy. I appreciate the place for everything it gave me, and I hope you go there to enjoy an easy butting process and great customer satisfaction. Beat wishes -Ben P.S. Special thanks to Louisiana Sam, Victoria, Josh, Alex, Darnell, Pate, Esteban, Antonio, Dennis, and of course the fearless leader Dr. James Applebury. (Abd those not mentioned)

"5 Star Service"

I give the dealership and salesman Antonio a 5 star rating.

"Musician"

Truly outstanding service from Alexander Jugbe and crew. Ive been buying cars for over 30 years and I have to say this was by far my best experience...THANKS!

"Our Purchase Of A 2017 Kia Sorento Ex 6 Awd"

We purchased a 2017 Kia Sorento EX 6 AWD, our salesman was John Fitzsimmons, the purchase took longer than we thought it would, because of the paperwork incurred. John was extremely courteous, and knowledgeable, he explained the many features of the vehicles operations very well. He made the experience very enjoyable. We would highly recommend him to any of our friends.

"John Fitzsimmons, Sales"

We purchased an Ioniq from salesman John Fitzsimmons. He and Sam Fulton were very helpful in assisting us with our purchase, and we are delighted with our Hyundai Ioniq.

"Patience And Willing To Work With You"

People that willing to work with you, I really recommend Alexander and Nick because they have patience for the customers they try to work for you not against you

"2017 Kia Sorento"

My experience was a great one! In the wee morning hours I submitted an internet search through my employers car buying service. I received a call shortly after they opened the following morning from Alex, he was courteous with zero pressure as I explained that I couldnt come in that day and asked if he could call me after they opened the following day. He did just as promised, which is way more than 3 other dealerships in the bay area did, because I couldnt commit to an appointment time none of them called back even when they promised to do so! Alex greeted me and introduced me to the manager and several other sales associates, I was promptly treated to a fresh off the grill burger while they brought a car around for me to test drive. Alex and group worked hard to provide me with the car I desired, a Beautiful 2017 Sorento SXL AWD at the price that fit my needs. Working through finance was easier than my experiences with previous car purchases, Thanks to Rezaul and his wonderful sense of humor. Thanks go out to the whole Nicholas Parks Team!

"Kia Sorento"

Every single person at Nicholas Sparks Kia made me feel welcome. They were courteous, helpful, kind, patient and knowledgeable. It was a little drive for me but totally worth it; I highly recommend this dealership!!

"Sirius Xmas Not Working"

Had issues with my satellite radio going in and out all the time. They replaced my antenna and the issue is no longer happening. Guess I just had a faulty antenna but everything working well now.

"Great Customer Experience"

Since December 2016, my husband and I have been looking for a new Kia Sedona of our liking to replace my 2006 Sedona. I already knew what package I wanted. That month, we visited Nicholas Parks dealership in San Leandro-my "go to place" where I got my Hyundai Santa Fe, Kia Sorento and the 2006 Kia Sedona. There we met Sam "Louisiana" Fulton, a very nice guy, easy to talk with and NEVER PUSHY. That time, they dont have the Sedona i wanted, so i made a deal with Sam that I will come back. Last April 30th, we came back and Sam was there, eager to show us what theyve got. Inside the showroom, I knew right away that I was looking at my new 2017 Kia Sedona. The process was swift and painless. We got the best deals in the house!!! Sam did his thing and finance manager, Reazul (sorry for the spelling) was very accommodating, Nick explained about the Cilajet and James, the manager- very warm and friendly ! All in all, our experience at this dealership was the best. Everyone made us feel comfortable, relaxed and not rushed. So until our next visit, thank you, Sam and the rest of the team !!!!

"Great Experience!"

What a great experience. I spent a month going to dealerships and everytime I left with a bad feeling. The minute I walked into Nicholas Parks Hyundai in San Leandro and met Tony Di Napoli I felt I was in good hands. Personable. Funny. Just a great guy. He walked me through the process. Gave my dog water and even offered to drive me to the bank! We had some good laughs on that trip! If only every car salesman was the same! I highly recommend Nicholas Parks Hyundai. And if you go...see Tony. Trust me. Thumbs up!

"Great Experience!"

I was shopping for a new optima recently and this dealership had the one that i wanted exactly. After we haggled and worked out a fair price, we finished all of the paperwork I was in and out of there quick and their team all took care of me and gave me a GREAT run down of the entire car and what it does. I really appreciated that!

"Excellent Help"

John was great in helping us research the cars we were interested in. He was professional, friendly and responded to requests for more information both by email and by phone. We had a lot of questions and he made sure to answer all of them.

"Great Place!"

Great Customer Serivce. There staff was very friendly and helpful.

"Great Experience"

Process was quick and no hassle. I got a great deal and was very happy with my experience.

"No Different"

No different than any other dealer that wants your business. They did everything by the book.

"Found My Current Used Acura"

They were nice honest & fair Im glad I found them & this car, plus overall the process for buying the car was easy.

"Tony Is The Best!!"

I was so reluctant to buy a new car but as soon as I stepped foot in Nicholas Parks Hyundai I felt relief. My salesman, Tony, was everything and more. He was so nice and thoural with everything. He also tried his best to get me the best deal. The wait was not bad at all considering all the contracts that had to be signed. They also hooked me up with maintenance service that last for 5 years free! I also love my car which is a 2016 Hyundai Sonata. Tony made sure I got the best reliable car there is. I recommend any and everyone to this dealership. Talk to Tony! He is the man!!!!

"Greatly Exceeded Expectations!!"

I had not stepped foot in a dealership in over ten years, & was very pleasantly surprised with the entire experience from the very beginning. After doing some reaserach online I knew I wanted a to lease a Hyundai and was contacted by many different Hyundai dealerships in the Bay Area. After some phone call exchanges with John Fitzsimmons at Nicholas Parks Hyundai, I knew I only wanted to deal with him. He sounded kind & sincere and was completely neutral and not at all pushy or aggressive as far as getting me into the dealership to test drive a car. I told him when I wanted to come in and then he just followed up with me that day. My boyfriend and I arrived at the dealership around 7pm on a Friday. People working the floor were friendly and they got John right away when I said we were looking for him specifically. John was the same calm demeanor in person as over the phone. He showed me and compared all the cars that fit what I was looking for and went above and beyond researching the lot for what I wanted BEFORE suggesting alternatives (I was set on a specific color). Once I was set on the car I wanted, he took his time explaining all the features and under the hood, overall a very thorough description of everything needed to know and more, he was very knowledgeable. The test drive was great and the entire time I felt totally in control of the show and sale process and never felt someone was just trying hard to sell me something. When it came time to start negotiating purchase price, John totally felt like he was our advocate. When presenting us with each offer he never pushed back with my counter offers and would hear out my concerns and preferences and take them to the back office without hesitation, until I finally had an offer I couldnt refuse. They were pretty busy and John personally entertained my boyfriend and I during the idle waiting periods and made us feel right at home. When it finally came down to go to the finance manager to finalize everything and sign all the paperwork, our experienced remained just as positive. Rezaul presented us with options that made sense for us to consider and never felt any pressure whatsoever to decide on purchasing additional options or services. He as well felt like our advocate and tried his hardest to get me the best rates. Like John, Rezaul also very knowleadgle, helpful and efficient. Both made sure we were more than 100% satisfied and had everything we needed, and extended their service to any time in the future shall we were to ever need anything. I cant stress enough how smooth and gratifying this process was, and never did I have to fight for what I wanted, or battle anyone in negotiations which is totally refreshing and beyond exceeded my expectations, which is why I was compelled to write this review because I never write reviews. And I LOVE my new car!!

"5 Stars !!!!!"

Leased a new car from this dealership through the COSTCO Auto Program. Great program and the friendly staff made it smooth and easy. Im a happy camper! Love my Kia!

"Outstanding Dealership!"

Went in to purchase a Kia Soul+. Victoria is an outstanding salesperson. She exhibited excellent knowledge of the vehicle I was considering, was prepared and on time for appointment, personable, honest, and responsive. Victoria returned emails in a very timely manner and was always available by phone to answer any questions or concerns I had. Refreshingly no high pressure and very competitive pricing! She worked to find the vehicle at the price point I was hoping for. I will definitely return for next purchase!

"Great Customer Service"

My car buying experience was great. Very friendly staff and no hassle. I went with a certain car and payment. It work out perfect.

"Great Customer Service! Fun Experience!"

Id like to give a shout out to the Nicholas Parks Hyundai Kia dealership to make my first-time car buying experience fun! (+1 point) After getting my 2002 Toyota Camry XLE serviced at my local auto shop, the repairs would cost me over $3K...and then some. Thats when I knew that it was time to buy a new car. I came across the 2016 Hyundai Santa Fe Sport on www.cars.com. I sent a message via cars.com mobile app, inquiring about the car. I soon received an e-mail reply back from Josh Martinez (internet sales rep). We exchanged a few e-mails and set up an appointment within a week. I appreciated the prompt responses from Josh and a follow-up e-mail reminder of our agreed appointment. (+1 point) I brought my mom with me on the day of my appointment. We were instantly greeted upon arrival. As soon as I mentioned my appointment with Josh, we were asked to take a seat. Few minutes later, Josh came in and introduced himself to us. I mentioned that I parked my car in the nearest spot I saw available. Josh offered to re-park my car and then he would bring the car I inquired about for a test run. (+1 point) Josh let me inspect every inch of the car before driving it. He was very patient with me and professional. (+1 point) After the test drive, Josh let me inspect the car again when we arrived back to the dealership. (+1 point) Josh then introduced me to Dennis Guzman, his internet department manager. Dennis was very professional and patient. I appreciate the time he took to speak with my mom and I, trying to get to know us individually. (+1 point) I also appreciate the fact that after providing my pre-approved car loan from my credit union, Dennis offered to try to find me a better APR from other credit unions. Fortunately for me, my credit union had the better APR. After asking multiple questions and going over everything, Dennis and Josh were patient and more than happy to repeat all the information. They were also honest about the cost of my Camry when I traded it in. (+1 point) Josh then drove my mom and I to the nearest bank to get a cashiers check for my down payment. (+1 point) Afterwards, my mom and I were referred to Rezaul Bashar (finance manager) to sign paperwork. Although it was a long process, I appreciate the thoroughness of Rezaul. He let my mom and I double check over and over all the numbers and ensured I had a copy of everything. (+1 point) Rezual then introduced us to Ben De La Torre (inventory manager) to help me sign up for a free gas card. Ben was friendly and breezed through the process with ease. (+1 point) Thank you Josh, Dennis, Rezaul, and Ben! Four days later, I still love my car! Mom-approved and boyfriend-approved. Thank you guys for everything, especially treating my mom and I like family! 10/10 points :)

"Great Experience! I Love My New Kia!"

I leased my Kia Optima from Nicholas Parks Hyundai/Kia in December, and three months later I am still in love with it! Not only do I love my car, but the experience I had here was second to none. Marlon helped me out immensely through the whole process, from my first test drive to walking out with the keys. He was very accommodating, personable, and helpful in answering all of my questions. The rest of the sales and management staff were also wonderful, and everyone helped to make this experience very comfortable and painless (which is very often not the case when it comes to buying or leasing a car!). I would recommend both Marlon and Nicholas Parks Hyundai Kia ten times over!

"Great Service"

Victoria and Josh were wonderful in helping. Being indecisive, they worked with us in telling us the different details of cars and took time to work with our price range. I would suggest them if youre looking for a new car!

"Great Service!"

They made the buying process very easy to understand and they are very customer oriented!

"Costcos Auto Program Really Works!"

Costcos auto program directed us to Josh Martinez, Internet Sales Rep at this dealership. We purchased a 2017 Kia Optima EX, which is our first new car in 20 years. Its a truly beautiful car, and the pricing was fair. Thats the beauty of the Costco pricing: no haggling. Discovering it came with no "donut" spare tire, we asked to trade the temporary inflator kit it came with for a standard spare kit, as we consider that an important safety feature. Josh appealed to James Applebury, the dealerships general manager, who refused, explaining they had no control over how the car came equipped; but offered to sell us one at 10% off their dealer price. We opted for a 2017 genuine Kia 17" "donut" spare kit and tools from Amazon, at an even lower price, plus free shipping. Had it not been for that single "glitch," our buying experience would have been flawless.

"Great Sales Associates"

I have a crazy 1 year old that Dennis helped wrangle while I spoke with the nicest young man named William who helped me choose a great Kia that fit my son and I perfectly thanks guys I love my new car

"Satisfied Customer"

The sale consultant did a magnificent job walking me the process thank you again Alex for all your help

"Great Car Buying Experience!"

My husband and I went in to look at the KIA Suvs. From the moment that we arrived Josh was extremely helpful and showed us the two models we were interested in and explained the differences between the two. We bought a KIA Sportage and we couldnt be happier. Josh helped us have a stress-free experience and kept us updated and informed throughout the whole buying process. I highly recommend Josh!

"Car Buyer"

Absolutely amazing customer service! As a first-time car buyer, I was very hesitant and anxious about buying a car, not to mention I do not have the best credit. My sales agent was William Decker; he made me feel comfortable, helped me find the perfect car, and I have no regrets about my purchase. The sales manager also took the time to come and speak with me to make sure the process was going well, he worked with the bank to ensure that I got approved for the loan and made me feel like a valued customer. If you are searching for a new car, this is definitely the place to go!

"Social Worker"

I went into Nicholas Parks Hyundau/Kai to purchase a new car and was great the best Customer Service I had ever experienced! The sales associates and managers were pleasant, professional and willing to assist me with my purchase! Thank you Alex, Ben and Rezaul for a job well done! I rate your service 10 in my book!

"Great Customer Service"

Thank you Lauralee this has been the best car experience that I have had, I have purchased my previous cars but nothing was like this experience, best customer service and friendly service. Many thanks

"I Didnt Expect To Buy That Day But Happy I Did!"

They listened to my needs and made it a great no hassle process. I have a friend in Reno who owns a used car lot. I promised him Id come over and look at a Kia Soul he had and really just came into Nicholas Parks Kia to get a price check. But, they meet my price and were so down to earth I eneed up leaving with a new car. The Sales Manager Ben, was very helpful.

"Love My New Hyundai"

Will Decker at Nicholas Parks Hyundai San Leandro was awesome. His knowledge of his product is utterly sufficient and he lets the vehicles, their safety ratings, and excellent warranty speak for themselves. He can answer any question but does not blow smoke or hard sell his product. He made buying a new car a pleasurable experience rather than the trial it can be with hard sell salesmen. I recommend him especially to women who are buying a new car - honest, low key and knowledgeable - an excellent formula for a good experience.

"Awesome!"

I went into the Hyundai Kia dealership in San Leandro to trade in my 2013 Hyundai. Upon arriving I was greeting by Will who approached my sister and I as soon as we walked out of my car. He introduced himself and was very very professional. Almost like he knew exactly what I wanted. I test drove a 2016 Kia Optima and I was kind of nervous because it was brand spankin New but he made me feel at ease and was super funny! The time came to see some numbers and make some decisions and he made it very very very comfortable for me and made it very easy! We cracked a few jokes here and there and had a great time. He really took care of me like he said he would. Along with Nick who helped get some numbers lowered for me and Dustin who made the paperwork signing pretty fun with his hilarious stories. Will is a great employee and hes so so so helpful. I was able to purchase a brand new 2016 Kia Optima LX. Im so satisfied with the service that was provided. This is the 3rd car we have purchased from this dealership and Ill have to say, this was the best experience yet. Thanks to Will! He needs a raise! :)

"Helpful Staff In San Leandro"

Though I didnt buy my 2013 Sportage here, I have brought my KIA here since I purchased it in March of 13. The current shared service space is a bit cramped but the service given the staff here makes up for it. Friendly and knowledgeable is an over used term but these guys are both and deserve to be called both. My experiences are routine to be fair as this KIA has not had any issues of note. But having said that, I have witnessed them being more than helpful with others who have had real problems and watched them solve even difficult stuff with ease.

"Great People! Great Experience!"

The team at Nicholas Parks Hyundai were very accomodating and helpful. The Sales Consultant who did an absolutely fabulous job walking me through the entire process was none other than Lauralee Poe. She answered every question and addressed my concerns. Lauralee even came in on her well deserved day off to make my car buying experience a relaxed and pleasurable one. I never felt pressured. I would be more than happy to work with the team at Nicholas Parks Hyundai. If youre in the process of looking to purchase a vehicle, make it a point to try this dealership. And be sure to ask for Lauralee Poe to make the difference in your experience. She will keep you informed and empowered!

"Kia Soul"

Awesome experience! Sales rep. John was excellent. Got a great deal!

"I Bought Hyundai Elantra More Than A Month Ago"

I bought Hyundai Elantra more than a month ago from this dealer they gave me a good deal on this car. I can recommend them to anyone . First their customer service was so good from the management to the sales department .

"Nicholas Parks Hyundai/kia Dealership San Leandro"

I was totally pleased with the Nicholas Parks Hyundia/Kia dealership in San Leandro. My entire experience was a true pleasure. Louisiana Sam was wonderful. Shon Miller worked with finance to find a payment that I would be comfortable with. I really appreciated their professional approach. I highly recommend their entire team! Linda Jones

"Bought A New Kia From San Leandro ,,outstanding!!"

I must say ,,Buying a new KIA from San Leandro is by far the best place to go !! shon the internet sales manager is OUTSTANDING!! he was able to understand ALL my concern and needs !! The best part he was able to follow up and made sure i was getting the perfect and price for my new KIA Sorento !! I have been to many dealerships !! the respect and customer urgent is by far KIA San leandro !! And Shon has TAKEN CUSTOMER SERVICE TO THE NEXT LEVEL !! TY AND TKNS SO MUCH SHON !! DEFINITY WILL TELL FRIENDS AND FAMILY ABOUT THE GREAT,AWSOME ,PROFESSIONAL SERVICE AT SAN LEANDRO KIA!!

"Loved Them"

My experience was great. Did plan on buying that day but because it was so easy and because the services was great I knew it was the best choice.

"Find You New Kia Elsewhere Or You May Regret It"

I purchased a new 2016 Kia Sorento SXL from this dealer on 06/25/16 which took a week to execute this sale due to the being uncooperative with my credit union. Once those issues were resolved I drove the approx. 170 mi from where I live to this particular dealer to pick up my vehicle. Upon delivery I proceeded to drive back home in my new car & after bout 15miles or so the radio malfunctions ( no audio output from any source) and I immediately reverse direction and head back to the dealer. At that point I learn the dealer had previously known that this issue existed with this car but did not disclose this info to me prior to the sale. The salesman then informs me that there are parts on order for my vehicle. I drive the vehicle home (no audio period) and the following Monday I take it to my local dealer who could not replicate the issue (intermittent issue). My local dealer informs me that this vehicle shouldnt have been sold under this circumstance especially with unresolved issues. So fast forward, I get a call from the service dept affiliated with the dealer I purchased the vehicle from informing me that the part that was previously ordered to correct the radio issue has come in & when would I be able to bring the vehicle in. After I inform him of the distance I live from there and It would have to scheduled for a Saturday and Id like to take advantage of the free service (oil change) while I am up there which was agreed to. So they swap out the radio forget to service the vehicle and make me drive back again after I discover I cannot use my NAV because the didnt put the map card in the replacement unit. To this point this issue is still unresolved in-fact now with the replacement unit it seems the radio is inoperable more times than it is operable. In addition to all of this Ive discovered a couple of accessories ( cargo cover & net) that are included on the sticker were not included with my vehicle. Do yourself a favor and shop with a dealer who has the customer in mind and one that displays high values in customer service & satisfaction as I can attest that this is not one.