"Great Job"
I was working with Meysam kaed he is very nice and helpful he knows everything about Honda i recommend this guy to every body
"New Car Buying Experience"
I had an exceptional sales presentation and visit at this Honda dealership. Joe, the sales person, greeted me immediately upon walking on the lot. Generally, Im not the customer who wants to be approached when looking for, and scouting vehicles. However, Joes friendly smile, and engaging professionalism, and pleasant enthusiasm drew me in to ask questions and really dive into the value of the vehicles, of my interest. I received straightforward answers to all my questions, and a couple easy going test drives with no pressure or hassles. While I was on the fence of buying a vehicle this day, Joe overcame all my inquiries and objections with down to earth, simple, engaged conversation. I entered the sales process, and experienced a smooth process and transition that left me Very comfortable, and positive I was working with the right team, representing the right dealership. James jumped in to seamlessly help expedite the sales process, and Sam in Finance presented the must comfortable, easy signing Ive experienced when purchasing a new vehicle. Thank you Joe, James, and Sam! My customer experience was Excellent, and I am grateful for all of your professionalism and great attitudes. I recommend all potential customers ask for these individuals to help ease you into a car buying experience. 2017 Honda Accord Sedan- Touring Buy one, it is such a nice car!
"Buying Experience"
I came here to buy a brand new Honda Civic. The whole buying process was extremely streamlined and they made me feel that I was making a great decision with the car I bought. The car itself is amazing! The salespeople were very friendly and willing to help and went over the details of the car in person with me for a long time! I had a great experience! I worked with the internet salesman Cooper Mugg, he was very intelligent about all of the different features of the car and answered all of my questions.
"Outstanding Service!"
I walked into Honda looking for information on vehicles. Greeted so kindly by Salesman, Edgar Galindo, he should me the different types of vehicles and I was able to find one that was in my economic convenience and the right size and color I was looking for. He explained all the details well from beginning to end and I was thankful for his help. Great service from Edgar and left extremely happy with my car!
"Overall Outstanding!"
07-06-2015
7/4/2015 Cooper Mugg made buying a our Civic EX-L a pleasant experience for 2 old ladies dreading test driving & haggling the price. He spent 2 hours with us test driving, & later, after hours of price research at home, according to Consumer Reports, only 1 person got the same car locally for less than us in the last six months, & only $200 less than us. The Sales Manager did tell us that our offer numbers from Consumer Reports, True Car, & Kelley Blue Book did not include the Destination Fee, which I knew was not the truth at the time & have since confirmed, but he came back with a counter offer that was still below those sites Unusually Low / Exceptional Price categories. I also didnt appreciate the Sales Manager or Managers that called & emailed between our test drive & closing getting my name wrong 3 out of 3 times, 1 of which was different from the 1st mistaken name. However, Cooper more than made up for the Sales Manager(s)! Cooper was very patient, helpful, & the complete opposite of what we remember of car salesmen that gives them a bad reputation. In fact, even after the deal was done, everyone at Norm Reeves was very nice to us. I would highly recommend both Cooper Mugg & Norm Reeves Honda Superstore Irvine!
"Never Again Norm Reeves"
01-21-2015
Never ever Norm Reeves Honda. After 14 weeks my car isn´t stiil registered. After 14 weeks i´ve still no chance to pay my finance plan cause i´ve still no information about the bank who made the finance. Called Norm Reeves Honda ra 20 times in the last 4 weeks. My finance manager doesn´t work there anymore, the other finance manager (Eric) said he will call me back but nothing happend. Funny that he´s never available when i try again. Same is the sales manager (Steven). Talked to him one time. He promised to call back. Nothing happend and since our smalltalk i can´t reach him anymore. So my car is still not registred and i´ve still no idea when and where i have to pay my finance plan. NEVER EVER AGAIN!!!
"Great Service"
01-16-2015
I got oil change done for my Honda Civic at Norm Reeves Honda in Irvine, CA. I was well received by service consultant and they charged very competitive price for oil change service.
"Friendly, Professional."
01-15-2015
The process of making an appointment was sooooo different from Fladeboe. Friendly, professional. My service adviser, Tom, was very friendly, thorough and completed my car more quickly than I anticipated. Thank You.
"Oil Changes "
01-12-2015
When I took the van in I had excellent Service from Viviana! She was fantastic. However when I think in the civic a few days before I didnt feel that same level of service.
"Great Helpful People Who Know Their Business."
01-13-2015
From my first call to Honda since it changed to a new owner my experience was one of delight, the assistant Janet Moreno explained to me how to get to the right office and her help and those with whom I dealt was superb.
"Wonderful Customer Service"
01-13-2015
The salesman, Jose, was courteous, patient, knowledgeable. He did not make us feel pressured at any time and offered us considerations that we did not think of prior to buying the car. He was great to work with and we were ready to buy after the test drive. Jose goes above and beyond and as a customer, we really appreciate it.
"Excellent Service"
01-12-2015
Roy was extremely helpful and always kept in contact with me about my vehicle. I will be coming here the next time my vehicle requires service!
"Actual Buyer"
01-12-2015
Your sales people are very accommodating specially Orlando Orogo who is so transparent. We been in different car dealers, but this guy [Orlando] so straight to point and we planning to come back soon....
"Great Buying Experience "
01-12-2015
Everyone was straight forward. No haggling for hours, or pretense. I told the salesperson (Eddie) what I wanted, and how much I wanted to pay, and he told me what he could do. The finance person I worked with was great too.
"Best Honda Dealership In Orange County"
01-09-2015
After 3 unhappy buying experience at different Honda dealerships before, I used the Internet service this time and enjoyed it a lot. The process was straight-forward, honest, and saved me a lot of time. I requested 10 quotes from 10 dealerships in Orange County and you were the one of the three that really gave me a price instead of asking me to pay you a visit first. I did not shop around and instead went to your dealership right after I got a decent price from your Internet service manager via emails and text message. I purchased my car right away. I had to go back to your dealership the next day due to a few minor problems and your service was great! Please keep up with the excellent work.
"Great Salesman"
01-09-2015
We worked with Eddie Nawabi, he not only made us feel welcome but I would recommend him to anyone!
"Facilities Nice And Clean, Everyone Was Helpful"
01-06-2015
car was ready on time, and the problem I was having with my car was A leaking hyd unit I could have charged for a new part but new seals were installed in the old part at a lower cost to me. The service rep was very good.
"Customer Service Is A Plus At Norm Reeves"
01-06-2015
Sean was very helpfuil. They were not bias about my car being old, I have been places where they were because my car was aged. I received the same treatment as those with new cars. Waiting for my car was also a good experience everyone was very nice. I really enjoyed the great complimentary Tazo tea, it is my favorite. The people that washed my car were also excellent, my car looked great. Five stars well deserved at Norm Reeves Honda in Irvine. Thanks
"Salesperson, Ahmed Was Great!"
01-06-2015
Salesperson, Ahmed was extremely friendly, helpful, courteous, humorous, and knowledgeable!
"Great Service"
12-29-2014
I was first told it might be a 4 hour wait and next thing I know in 1 1/2 hours my car not only had a new battery but the recalled IMA situation was totally repaired and they even did a complimentary check of the whole car. Your lounge with TV, bathroom and coffee etc makes it such a pleasant experience that I usually will just wait there while my car is being checked.
"Great Service But Left Feeling Not So Good."
12-29-2014
It was a mostly a good experience. Starting with the Honda personnel who attended to the car when it was brought in, to the professional service manager who explained all the relevant details of the service that was going to be done, and to the service manager who worked with me in completing the payment and paperwork after the work was done. The bad experience was waiting for over 1.5 hours for the shuttle and then told to go back and wait when I informed the person in-charge.
"Great Expierence "
12-29-2014
Eric Stephens, Service Director initially met with me. After explaining my reason for the visit, he took personal charge of the issue. Dispite my uncertainty of the issue and the warranty implications he and the service advisor, Tom (did not get a last name) addressed the problem beyond my expectation and much to my satisfaction. Up until this expierence I was considering switching brands, as my 2010 Civic coupe has had some issues. Now I am reconsidering that decision based on this visit.
"Excellent Service, Honest, And Thorough. "
01-09-2015
Sean, my service advisor was wonderful! He has excellent people skills and is trustworthy, genuine, and knowledgeable. I will definitely be requesting him in the future. The complimentary rental car was a very nice surprise as well. I have never been offered that before and have been going to Irvine Honda for years. I also appreciated Honda inspecting my vehicle beyond what I came in for.
"Great Customer Service"
12-23-2014
Everyone was polite and knowledgeable. Came out to greet me promptly. The details of my service was told to me very clearly and I understood what needed to be done and not talked in to things that was not necessary.
"Re: Service & Shuttle Experience"
12-23-2014
Sam my service manager was prompt, courteous, extremely respectful, and expeditious. My shuttle driver was great as well. a fine young man that I hope to see transition to the showroom one day.
"Great Service."
12-22-2014
We like the way your staff treated us, especially Ray Osman who was very helpful and always have a smile on his face.
"Miserable Experience"
Joe Sadozai I unfortunately had a terrible experience working with Joe. I was in the market for an older Accord EXL model. At the time Joe initially contacted me – he stated that the dealership had 3 remaining in stock. We were interested but told Joe that his price was too high and we were going to move forward on a purchase of a certified pre-owned vehicle that was considerably lower. Joe came back with a lower quote and we countered with a quote that was only slightly less and agreed to meet Joe that evening if the price was accepted. We also asked for an itemized list of fees. It is then that Joe disappeared. We called him back after his multiple emails and texts prior to our final counter. He said he was busy and would call us back and he never did. Our feeling was that as soon as we asked for the list of itemized fees – Joe panicked and decided he would try to get a better deal elsewhere. We think the dealer probably charges more fees than other dealerships and the price that is being negotiated does not give the whole story of what the end price will be. We later found out that the 3 vehicles had been sold by the next day. We think Joe used our interest as negotiation with other buyers. Our experience is unfortunate because the dealership seems to be reputable but one bad apple can ruin it for everyone. My recommendation with this dealership is definitely ask for itemized fees upfront so that there are no surprises – even if the dealership prefers to not share those. Some reputable sales people it seems are listed in other reviews and we would strongly suggest trying to work with those rather than Joe. I was simply looking for a specific Accord model and working with Joe has ruined my desire to deal with dealerships. It is unfortunate since I live in Orange County and strongly preferred to deal with Norm Reeves. I still think the dealership may be workable just avoid Joe at all costs.
"Great Service "
12-23-2014
I was specially pleased with the salesperson Jim Saber who showed care. Drove me to the car lot and waited long time until I made my choice. He was also very useful in explaining the functionalities of the car once it was purchased. It did not feel like he just wanted to make a sale but cared that we make the best of our use of the car. The rest of the staff was also very friendly to us.
"Sam G Rocks With Amazing Customer Service!"
12-22-2014
Sam G the service intake /writer was amazing! He worked quickly to get me in & out for my warranty assessment & on the follow up appt do perform warranty work, fuel pump recall & oil check/ gen maint. The dome lights didnt work when I got home the night of service and he calmly told me to come in the next AM and took care of me! I had 2 or 3 kids with me at all service appts and he was kind to us all!!!!!!! We are new to CA & my first service appts have been great! Thanks for making it easy.
"Great Customer Service!"
12-22-2014
My experience at Norm Reeves Honda in Irvine was fantastic. My salesman Ahmed was fantastic in getting me the best possible deal and the best possible service. Everything went smoothly, did not have problems and all my questions were answered.
"Jim Saber Was Great"
12-22-2014
Bought a Civic a few days back and it was a pleasure doing business with Jim Saber. He was very helpful, thorough and a nice guy to deal with. Will recommend his services. Thank you
"Purchase Easiness"
12-22-2014
I liked the helpful and friendliness at Norm Reeves Honda sale.
"Awesome Experience"
12-22-2014
Ahmed was down to earth not trying to pitch a sale. The decision was all up to me and no pressure. James in financing was great to. No pressure to get warranty and educated me in gap insurance.
"Car Purchase"
12-22-2014
When I called the dealership to set up a sales appointment I said I did not want to haggle. Richard, the sales manager, was awesome. We got straight to business...agreed upon a price for the CRV I purchased and for my trade in. DONE!Richard even made sure my paperwork was processed quickly. I think it was a win, win for both of us. THANK YOU, Richard.
"Excellent Customer Service"
12-15-2014
Every member of the staff I encountered was very friendly and helpful. The service advisor knew I was pressed for time and had my car ready in under an hour- including the wash. Many thanks!
"Great Customer Service"
12-15-2014
Sabi and the manager worked with us a long time to get us a good deal and were very understanding. We appreciate all their help and we walked away happy.
"Honda Fit"
12-15-2014
Muzelle made the whole process enjoyable. Shes friendly and knowledgeable. I felt that she was there to facilitate the process and let the quality of Hondas product sell itself, rather than being a high-pressure salesperson.
"Great Service"
12-15-2014
My car developed a flat tire on the way to work. I arrived without an appointment and received quick service.
"Accord Fix For Recall And Minor Service."
12-05-2014
I was given enough information about the repair, and not pressured. The repair was completed in time as it is promised, The appointment was easy to make and I received a reminder.
"Great Service "
12-04-2014
Our sales rep Eddie was awesome. There was no pressure and created a really comfortable atmosphere for the purchasing process. He was very understanding. Through Norm Reeves and thanks to Eddie we were able to get a great deal on an amazing vehicle.
"Very Satisified Customer"
12-02-2014
In the past Ive had not so good experiences with car dealerships to get my car fixed. Something would always go wrong with my car shortly after I got it out of the shop; but that has not happened to me at Norm Reeves. Also, I was often told whenever I took my car in that I needed to have extra work done (which I understand, but not every time), so I ended up avoiding car dealership mechanics all together for years: but Norm Reeves has never done that. Im thrilled to know that I dont feel like I have to worry about trying to find a good independent mechanic ...Norm Reeves is where I feel safe and treated with honesty. Everybody Ive dealt with have been very pleasant and they all seem to work really well as a team. Norm Reeves also seems very organized and professional. As a woman, it takes a big load off my shoulders knowing that I can take my car to a place like Norm Reeves! I enjoy all the nice teas and coffee, and the sitting area is very comfortable. Thank you for every thing!!!
"Wonderful Experience"
12-02-2014
Everyone was very professional and straight forward. I scheduled a test drive appointment and the car I was interested and a very knowledgeable sales consultant was ready for me when I arrived. Right away we started working on the numbers to make sure I was getting a great deal. Finance only took a few minutes and no extras were pushed on me. The options to buy versus lease were made very clear. I had a very favorable experience.
"No Headache Process From Start To Finish"
12-01-2014
The minute I stepped on the lot, our salesman, Christopher E., greeted us. I explained what we wanted (2015 Honda Civic), and he made it happen. We drove to another lot and Chris walked all over the place trying to accomodate us. He didnt try and push me into a different/more expensive vehicle, answered all questions, and I never felt pressured. He walked me through the technology / bells and whistles, and followed up after we left the lot. From a customer service stand point, you dont get much better than that. Also, the finance rep, James B., patiently, yet professionally explained the paperwork. It was a no headache process from start to finish.
"From Start To Finish, One Of The Best Auto Repairs"
11-26-2014
John and his team were quick to respond to my request and in addtion to addressing the matter they recommended using the repair opportunity to address some other items while they had the car. The drop off and pick up is very important to me and this was effortless. Also, the communications about what was happening when was flawless. I truly had a great interaction with this team at each touch point. Thanks ... Leon "Meschi" Schmidt
"Clean Facility. Caring And Efficient Staff"
12-01-2014
The Service Advisor, Tom Lowery, told me everything I needed to know about the service being done, and how long it would take.
"Repair Experience"
11-20-2014
Vivian is very good. She explains in detail of what I need and willing to take extra steps to help me to explain my situation with insurance. Although I am not able to claim the repair, Vivian help is greatly appreciated. This is not the 1st time I worked with Vivian, her work quality had always been outstanding.
"Friendly Professional Knowledgeable Good Service"
11-20-2014
Viviana my service rep was very helpful explained service options and answered any questions I had. servicing was completed in a timely manner.
"Excellent Service-sebastian"
11-20-2014
I purchased a 2015 CRV on November 6. Sebastian Kavoosi gave us excellent service from start to finish. He was knowledgeable about Hondas and was able to answer all our questions. Before we left, he went over all facets of our new car. Thank you, Sebastian. I will recommend for friends to buy from Sebastian.
"Great Service"
11-13-2014
Last minute drop off on Saturday night, the Accord was ready early Monday morning. I was not aware of a recall that repaired the engine misfire problem. I also had the oil changed at a lower price than the RSM Honda Dealer. Plus the free car wash.
"Great Service!"
11-13-2014
The gentleman who assisted me was very thorough, helpful, and friendly. As a young woman, I especially appreciate that he explained all the services to me, was responsive to my questions, and did not assume that I wasnt interested in learning about or couldnt understand the services due to my age and gender. My father and boyfriend are always worried that I will be hustled to pay for more services because Im a young woman, which has been my experience with other car repair/service providers. Im very glad that I dont have to worry about that at Norm Reeves.
