"Brad Kessel Is World Class!"
We purchased 2017 Honda CR-V EX and Brad Kessel was fantastic. He took the time to explain all the new features in the 2017 model. Brad picked me up from my house to finish the purchase and demonstrated so much patience the entire time. He goes above and beyond for his customers. He made us feel like family. I highly recommend Brad for a sales representative. Thank you so much Brad! Solaja Family
"Disappointed"
I have purchased at least four cars from this dealership over the past 15+ years, but my most recent experience has soured me on Honda of Freehold. Needing to purchase a used car for my sons, to replace a worn-out Civic, we attempted to negotiate a reasonable total price (the price of the car AND the added dealer costs that are tacked on and drive up the bottom line price). There was almost no moving on the total cost of a used 2013 Civic coupe - The salesman, after consulting with his manager and given the chance to confirm our status as long-time customers who consistently have our cars serviced at this dealership, came back with an unacceptable counter-offer. Additionally, the car we identified on Cars.com and contacted the internet sales rep about, was not prepared for our scheduled visit: the battery was dead and we stood in the parking lot waiting 10 minutes for the salesman to 1. attempt to jumpstart it with another car, 2. bring a tech over with a portable charging unit. From the visible condition under the hood and in the cabin, the car was not particularly clean. It was a disappointing experience, only magnified by the positive experience we had at Pine Belt Chevrolet where we purchased a clean, attractive used car for a very reasonable price.
"I Was Leasing My Car....purchased It"
Raj was very helpful in purchasing my leased car. He understood my needs and made the process as stress free as possible.
"Trust Brad Kessel At Freehold Honda!"
Buying a car for the first time, I feared the stereotypical car buying experience with pushy, lying salesmen looking to overcharge me. After having bad times at Toyota and Subaru dealerships, meeting Brad Kessel was a breath of fresh air. Brad was knowledgable in describing car features, patient in my many test drives, calm and honest in answering my questions, and polite when interacting with me, my family and his co-workers. He pointed out the pros and cons of my options, and ultimately allowed me to make my own decision. Brad fought for me to get a fantastic price, and walked me through each step so I understood the necessity of all the fees. If you want a comfortable, fun and simple car buying experience, ask to meet with Brad Kessel at Freehold Honda. I love EVERYTHING about my new HR-V and I owe it to Brad. I am absolutely positive I made the right choice!
"Very Happy Customer"
I purchased another Honda CR-V and Brad Kessel was fantastic. He took the time to explain all the new features in the 2016 model. I was so happy to have a new car. Brad made the trade-in process so easy with my new purchase. He really goes above and beyond for his customers. He made me feel more like family. I highly recommend Brad for a sales representative. Thank you Brad! Jen G
"Kim Thomas (burke)"
Brad Kessel was excellent. He treated us like family and not like a salesman just interested in making a sale. - Kim Thomas (Burke)
"Ask For Brad Kessel"
06-27-2017
Brad was probably the best person to walk me through buying a car for the first time! So helpful and knowledgable about every feature in a car. Didnt pressure us to buy gave us the time to think and answered followup questions. Such a great experience! If youre buying a car at this location - TALK TO BRAD!
"Brad Kessel Was Great"
Brad was very engaging and easy to talk to salesman. I was confident that he understood our needs and was more than capable walking us thru the vehicle we were interested in.
"Awesome Experience"
Working with this dealership was seriously the best experience Ive ever had in leasing a new car. Brad was a great salesman and got me exactly what I wanted. I would recommend this dealer and Brad to anyone looking for a new car!
"Excellent"
Extremely happy with our recent visit to Honda of Freehold. Brad Kessel was our sales consultant. Brad was helpful, positive, to the point. Would highly recommend.
"My Sales Person Is Upfront & Honest"
Car shopping is not an easy task; Ive always dreaded going to car dealers and have to deal with someone trying to rip me off. However, at Freehold Honda, I came away feeling very good about the deal. My sales person Brad Kessel and his sales manager Shawn were friendly, upfront and honest. They listened to my needs, concerns, and took note of what my budget allowed. I never felt pressured; both Brad & Shawn (Sales Mgr) were true professionals. Thanks again ~ Charles M.
"Crz Hybrid"
Made an internet inquiry and was e-mailed promptly.. Internet rep returned calls and answered all my questions.. Price is comparable to other dealers.. Plan to visit dealership soon.. Might make a purchase!!!
"Quick And Efficient"
Got in, paperwork done in a minute and car work was already started!
"Sales"
I purchased a 2013 Honda Accord with Phil Esposito he was very knowledgeable of the vehicle I had a pleasant experience
"Sales"
Had a great experience at Honda of freehold ! I recommend this dealership to buy a car from very aggressive pricing
"Sales"
I purchased a pre one vehicle today at Honda of freehold . I was very pleased with the experience and how quick the process went
"Sales"
Had a wonderful experiences at Honda of freehold. I cant believe when I called for a price about Accord hybrid .
"Failed To Mention Frame Damage In Listing!!"
The Nissan Cube they had a listing for not only wasnt at their dealership, but had severe frame damage which was never explained to me until a week after trying to deal with them. I would say be careful with this retailer if you choose to do business with them.
"Great Service"
All I have to say is talk with Corinna. She is friendly and excellent. She knows what she is talking about. Thank you for your great service.
"I Recommend"
I had such a great experience with this dealer. Before I came in to check out some pre owned cars I talked with Corinna vega and asked her some things I needed to know about the vehicle I was looking at. She was excellent.
"Great"
I spoke over the phone to talk about purchasing a pre owned vehicle with Corinna. She told me everything I needed to know the price and so on. I totally recommend this dealer and I would recommend you to ask for Corinna vega.
"Great"
I had a great experience talking with an internet sales representative, corinna vega. Very helpful and kind young lady.
"Excellent"
I am impressed with you customer service and internet sales representatives. I had spoken with corinna vega over the phone and the help could not get any better than that. Thank you for all your help!
"Great Service"
I had spoken with Corinna Vega who works in internet sales and she was excellent.
"Sales"
I spoke with Corinna before coming into Honda of freehold . I called in about a pre own vehicle which was no longer available but she let me know other vehicles that were similar and in my price range . I told her my time was limited and I had to be in and out . She told me she would have the vehicle pulled up and ready which she did . I was in and out ! She made this a very easy process for me
"Sales"
Before I do any big purchases I always look at the reviews. When reading the review I was shocked what some people had to say .. so I decided to call and see for myself . I spoke to a lovely lady name Corinna. I wanted to purchase a CRV but knew nothing about them . Corinna took her time and went over every trim level with me.. I finally decided I wanted the one with leather. Finally she told me the price of the vehicle and what was included and what wasnt included. I made appointment to go see Corinna she already had the vehicle pulled up with a sales person waiting for me . I would recommend this dealership because Corinna was very helpful and my sales person Phil was great !
"Excellent Car Buying Experience"
12-30-2016
I purchased a brand new Honda CR-V from Honda of Freehold. Excellent Dealership! I received a marvelous price and special financing. Definitely consider Honda of Freehold for your next vehicle purchase.
"Stephanie Cox"
Im the proud owner of a Honda Civic. A salesman named Christopher ( Chris) Pientek assisted me in the entire process. He is Ver professional and yet very easy to talk to. He is extremely informed and very knowledgeable about the Honda Cars!! He listened to my needs and was very patient. He sold me a car that was perfect for me and my needs NOT whatever was more expensive and needed to be pushed on the client. I have referred my family members to Chris Pientek and I know he is going to be 100% spot on in finding the Honda vehicle that is best for their needs. THANKS Chris Pientek for a pleasant, informative and HAPPY experience overall. YOU ARE A KEEPER!!!! Sincerely, S. Cox
"Exceptional Service"
Our car buying at Freehold Honda was a wonderful experience. Our sales consultant Paul Ditolla was one of the best sales people we ever came in contact with in our 50 years of buying an auto. He was very courteous and knowledgeable about everything we asked. We went to many dealers near our home and many of the sales people turned us off. We did not think that we were going to purchase a car that day, but when we got such a good offer , we just had to do it on the spot. We did not have our title with us, and Paul offered to come the next day to our home to pick up the title being we live 45 minutes from the dealership. What a great guy, let me ask you who goes out of the way like that. We cannot thank him enough. Loretta and Tony Murofsky
"Exceptional Service And A Great Deal!"
I had the pleasure of working with Anthony G. After having twins and quickly becoming a family of 7, we outgrew our previous mini van and needed an upgrade. Anthony was able to recommend the Odyssey which is a great vehicle and he also kept it within my budget. He was knowledgeable and professional and it was a pleasure to deal with him. I came in one afternoon and after letting me know my options and giving me the real numbers, I felt absolutely no pressure to walk out with a vehicle. I went home, discussed with my wife, and called first thing the next morning to make sure the deal was still on the table. When I went in the next day to pick up the vehicle, he already had my insurance ready and coordinated the payoff on the vehicle I traded in. Picking up the vehicle was so painless and lasted maybe 20 minutes. Anthony is a class act working for a class organization. I would highly recommend on Honda of Freehold and Anthony G!
"Awesome Experience"
We worked with Parth, a friendly salesman who treated us with respect and professionalism. We came in to compare the Odyssey with similar cars from other manufacturers and Parth took us for a test drive and was extremely helpful with all the information we asked for and a lot we didnt even know to ask about. At the end of the visit, the manager came out to say thank you for coming. Thank you Honda of Freehold. This is what dealerships should all be like.
"Great Sales Department"
10-10-2015
Today I went to Freehold Honda just to look around. I was so impressed by my sales associate, Anthony, that I wound up purchasing a 2015 Honda Accord. The positive experience continued through the financial department. I would definitely recommend this dealership to all of my friends. (I went there because of a recommendation from a co-worker, and it was worth the trip!)
"Good Buying Experience!"
Michelle Miller was our sales person. She was very patient and took her time explaining everything. She did not pressure us and we felt comfortable with our purchase. We feel that we got a pretty good deal.
"Joe M Best Salesperson!!!"
Although I had a 15 year old Honda CRV, still in good condition, I went to Freehold Honda just looking. Due to the great experience, I walked out a very happy customer with a brand new CRV lease. I was fortunate to get Joe Mallozzi as my salesperson. He was very helpful, professional,enthusiastic and very informative. Never having leased a car he worked up the numbers and spent the time to make sure it was what I wanted. I would highly recommend Joe Mallozzi & Freehold Honda to anyone looking for a pleasant, stress-free car shopping experience. In fact, based on my experience, my friend decided to purchase a 2016 Honda Fit from Joe Mallozzi as soon as they are in stock.
"Leased A New Car"
The sales representative, Michelle Miller was extremely friendly and out going from the beginning, making for an overall good experience. Negotiating the price with the sales manager was a little difficult but overall good experience would definitely recommend to someone else.
"Satisfied Customer"
I have leased two Honda Accords from Honda of Freehold and been very happy with both vehicles. I had the pleasure of working with sales representative, Anthony Guiffredo this time around. He took the time to really listen to my needs and helped to make both the negotiation process and delivery of my car painless and enjoyable. I would highly recommend his services to anybody who is looking to lease or purchase a Honda Accord.
"Great Service ! Thank You"
Got a good deal for fixing the bumper which had issues during purhase. Bobby Spann (Sales), Joe Koedros (Sales Manager) need special appreciation from my side for helping a lot. I am very happy and would recommend this dealership for anything from sales to service. Earlier, I had written a bad review but take it back.
"Horrible Experience"
Horrible experience from the nasty receptionist to the unknowledgeable sales person! Never buy from them
"Fast Service"
Service department is fast And reliable. I was in and out with no issues.
"Awesome Waiting Area"
I came in to get my car serviced and had to bring my kids. The waiting area has a great kids room so my kids were able to play while we waited. The service was fast!
"Service"
Was able to get my car serviced without an appointment. Staff is nice.
"Highly Recommend"
From buying my civic to having it serviced the staff at Honda of Freehold has been fantastic! Everyone is so friendly and helpful!
"Great Service Department"
The service department is very helpful and the waiting area is very nice. I cane in to get my oil changed and the wait time was not long at all. I was in and out.
"Service"
Great service department. everyone is very friendly and the quality of work is great.
"Deliberately Misleading, Neglecting, Inconsiderate"
07-31-2015
I was given a spiel that my sales rep. includes his cell phone because he wants to be the most helpful and available to his customers as possible. Yet, I had a really hard time getting into contact with him - voicemails at the office, emails, and text messages/calls to his cell phone. I was told that they had a car in stock for me, but when I returned the same evening I waited 30-45 min just for him to tell me he read his stock sheet incorrectly and they had the manual not automatic version. I returned another day and had to sit for two hours to be told that I would not be able to be helped in the time I had left. I was promised that if I took the morning off work the following Monday, I should be "out of here by 10 am". I was there 9 am opening and sat around till 9:20 am when I got fed up and was only then informed me that he had me waiting because he was trying to get me a good price on a different car. I ended up sitting there till about 2/3 pm when all my paperwork was finally ready to go. I had a number of questions that I repeatedly asked the sales rep. who first did not get back to me for 2 days, then promised to answer those questions by the following morning and never did, then when asked in person he would only answer a couple questions at a time after repeating them over and over (he kept going back to "find out" about the next question and then would try to move on to something else). I had specific financial scenarios I was looking at which he asked his manager to personally answer for me due to his time constraints. By that time I had to leave for another commitment, having been sitting there for 2 hours under the impression that most of my sales process had already been completed and I was ready to go into financing pending these questions answered. The manager made a big show of how he would answer my finance questions over email "within 10 minutes". Never happened. When on my 5th visit for which I had to take the morning off work (and eventually the whole day since it took so long), I finally did finish the process, Frank changed what he said about my grad rebate a number of times. In a previous visit he told me the grad rebate I asked about was only for financed vehicles, not leased. Wrong - website says it clearly. Then he told me my grad rebate does not apply because I went to a school in England, though it is US accredited. Then he came back and asked for my diploma citing that "you know what, Im going to try to get you that grad rebate". In actuality, the financing office informed me after that Frank "misunderstood" and that I was in fact always on the grad rebate which is why though I expected lower payments after this rebate, the number stayed exactly the same since it was calculated using the grad rebate all along. This also means Franks show of kindness that he would "try to get me the grad rebate" was a deliberate manipulation. I was aggravated and told that the finance rep. understands my frustration but sales reps. just dont understand the finance portion of it and "what can you do". So basically telling me that the customer has no other recourse then to accept that he/she will be given incorrect finance info from a sales rep. and only after theyve already signed the initial documents to begin a purchase/lease and then gone in to the financing office will they find out otherwise. I was given a stream of documents to sign quickly and I tried to read them thoroughly but the finance rep. kept trying to hurry me. I am on a lease and they stated in the contract that the cars current odometer reading was at 21 miles, when I had seen it was on 88. Finally, when I asked about a total loss protection agreement I was signing, they acted like it was a complimentary benefit offered by Honda when I saw later that it was an "optional" benefit I purchased for over $300. This was my mistake for not combing over more thoroughly but at that point I was so on edge and missed it, which I deeply regret.
"Honda Freehold Nj"
Mr. Mahmood was up front with me. He explained it all and was very honest. He made a deal that was good for him and also good for me. I recommend anyone looking for a car lease or buy see him. I leased the car.
"Best Car Buying Experience Ever!!"
Frank was the best salesperson I have ever encountered. The stigma of the push, sleazy car salesman was non- existence as Frank was extremely professional, caring, non-pushy. The Sales Manager Vinny was absolutely terrific. A perfect duo these two made. The product knowledge was outstanding and I left with a vehicle that day. Not once did I feel pressured, the dealership was beautiful, staff was friendly. All I know is that when it comes time to purchase another vehicle visiting Honda of Freehold is a no brainier. A true pleasure doing business with them. Thank you Frank, Vinny, and everyone else who made this the best car buying experience I have ever encountered. -Josh Gurian-
"Purchasing A New Car."
I purchased a car from Honda of Freehold. My salesman was Dan Timmerman. I found this gentleman to be extremely helpful in purchasing my new car. He directed my needs to the right vehicle, at the right price. He was courteous, knowledgeable, and friendly. The total experience was made effortless and pleasant to me and my wife. We would certainly purchase another vehicle from this distributor. Dennis Paperman, Marlboro, NJ.
"Missing Parts In My New Accord Coupe"
I purchased a Honda Accord coupe back in February from this dealership. I got a flat tire last night. Called Honda road size assistance. Tow truck came, got ready to change the tire but could not find the key to unlock the tires. We looked everywhere looks like the dealership failed to put the key in the car. Not only that, there were parts missing for the jack! Since it was ten at night I had no choice to get towed home. Not through Honda road side because they only tow you to the nearest dealership, even if its ten at night and the dealership isnt open. In the morning I called the freehold dealership to see what my options are. They did not even apologize and told me I had to take it to the nearest dealership. Since I was in Bensalem pa, freehold was not close. I explained to them I will be charged for them swapping out my locks. I shouldnt have to pay for that since they forgot to provide the key. They said I should just go ahead and pay it and try to contact sales to see if I can get reimbursed. My dad called them also to complain about this issue. He was informed they are under new management since I purchased the car and did not have the records for previous purchases. My dad tried to talk to a manager but he was told currently there is no one that carries the title sales manager. Finally the person told my dad he would speak to someone and call him back. He has yet to call him back. I am extremely unhappy with this dealership! Go elsewhere people!
"Great Salesman"
05-28-2015
Thank you salesman Fred Kaplan. I had the pleasure of working with Fred Kaplan 3 different times leasing accords, this time I leased my honda accord sport. He was always great to work with .He is very knowledgeable and courteous. I was very comfortable with Fred and there was no pressure. I would highly recommend Fred professional assistance to anyone in finding their new or leased car. THANK YOU Frank Panzino from Carteret N.J.
