"Disabled Iraq War Veteran"
Went to buy a truck that I saw advertised online. Went in, test drove it, loved it and wanted to purchase it immediately. I had explained that Im a recently disabled Iraq war veteran, and needed something safe and reliable for the winter. Couldnt afford a truck until my VA benefits officially started. So, the man who does the talking to the banks, told me I was all set, and to make my withdrawl at the bank the next morning. I did so, and all of a sudden they are having a hard time getting approval from the bank, which is completely different from what that exact person told me the prior evening. As Im sitting there, Im seeing my email, and alerts from my credit monitoring service BLOWING UP. This guy put SEVERAL DOZEN hard inquiries on my credit report, and ended up dropping my score by almost 60 points!! Now Im having a VERY hard time getting into a safe vehicle, and being disabled for post traumatic stress disorder (which I will most likely suffer for the rest of my life) Im very stressed out. Because of what this dealership did to me. So I called them, asking if they could drop the price a bit, or if theres anything they can do after I explained what they did... So they decide to do MORE INQUIRIES after I asked for a truck that they said was within the limit the bank made. So even for a disabled war veteran, and they really screwed up my credit score, they STILL wont do anything to help me. Its been almost a month now. Guess its all about the Benjamins...
"I Got Beat"
i was beat by the manager and sales person who told me i could refinance after 8 months and get a lower rate my credit wasnt good and my payments are still high i waited a full year i went to the dealership and they said that they cant do anything so i went to the attorney generals office and i was informed that someone with low credit cant refinance when you owe more than the vehicle is worth and the dealership knows it , i went back and the manager said so what and ow well better luck next time...
"Worst Car Buying Experience Ever"
10-05-2017
Ive purchased close to a dozen cars in my life, and this was, bar none, the worst car buying experience Ive ever had. We purchased a pre-owned Ford truck here in June 2017. Part of the deal - replace the back tires, which were bald. Purchased the truck ... took over one week to come back and pick it up because they couldnt figure out how to get it insured. Was given a story that my address didnt match my insurance companies address, but I informed them of this during the sale... seriously, how many people on Cape Cod have second homes elsewhere that this would be an issue that took one week to navigate? Especially since I informed my sales person I own two homes upfront? Came to pick up the car... you guessed it. Back tires werent changed, nor was it inspected. Gave us an appointment to come back a week later to take care of both. After waiting three hours, the service tech came out and stated the lug nuts had seized (or something like that), and the only thing they had time to do was change the tires... no inspection. We ended up bringing it to an inspection shop closer to our home, on the promise they would reimburse us for this. Got there and had the tech tell me "Oh by the way.... did you know your back tires were installed backwords? The white lettering is facing the inside." DOH!! Sooooo.... had to have this shop fix those as well. Got the reimbursement check for the inspection....almost four months later still waiting for the check to fix the tires. Its not that these guys werent friendly... the incompetency we experienced is just mind boggling. Wouldnt return nor recommend.
"Stay Far Away From These Guys"
This place is an extremely high pressure dealership i feel so bad for the poor salesman i was working with his two managers are rude, and vulgar yelling at him to close the deal, insulting him in public and then verbally being abusive to me because i didnt buy the vehicle..
"Wasnt Treated Right"
what a waste of 45 minutes, the sales people recite from a script they all sound like parrots...
"Feature Review Says It All " Beat Dealership""
09-07-2017
All i have to say is that I was Almost " BEAT OUT OF MY MONEY"
"Extremely High Presure"
I went in expecting to be pressured to buy a car , i ended up trading a clunker and getting a loan approved for a car.
"First New Car"
i have bad credit and no money with a minimum wage job thanks to the sales and finance dept i was able to drive off in a day with a new car.
"Extremely High Pressure And Harassing Calls"
07-18-2017
I went to the dealership after hearing the radio advertising and from the moment i parked my vehicle evryone ran up to my car asking if i am buying a car i said i just am looking. when i found a car i wanted a price on they wanted all my personal information i just gave my first name and number, i didnt buy because they are very high pressure and pushy, after i left i have been getting non stop phone calls..i just want the harassing calls to stop..
"You Cant Get Back The Time You Waste At This Place"
wow that was a huge waste of time and I was worked over by a manager named Rack wow... i bought off of Cape Cod
"I Will Never Go Back"
simply put i wouldnt recommend wasting your day at this dealership!
"Warning Stay Far Away From This Place"
07-06-2017
worst place to waste your time, all they want is your social security number before showing you a car, if you dont give them your personal information they get offended and waste your time.
"The Beat Dealership Ive Been To"
I went there to see what they have for used cars and ended up buying a brand-new one. The customer service representative, Amalia was the most amazing and helpful person Ive ever had to deal with. The manager, Dave, did everything he could, so I can get and the payments I could afford and the price I wanted. They made sure I get the car I want and Im truly inlove with. Thank you, Cape and Islands Mitsubishi, you are THE BEST!
"Not Too Happy"
My fiance and I went to Cape and Islands Mitsubishi in late September when they were running some promotions. We were created promptly and asked some questions about what we were looking for and what we wanted to spend. Well they gave us one option a truck that we test drove and we liked but werent really happy with. When we asked about seeing other vehicles it was pretty much ignored they kept telling us this was our best option. Well we really needed a new car and we had a lot of pressure to buy this one. Being first time car buyers we didnt really know our options and we just bought it. They told us that in five to six months we could trade in and get something better or refinance at that point if we wanted to keep it and bring down our very high truck payment. Well we went back about a week ago to see what we could do about getting into something that would fit our growing family better and they told us that there was nothing they could do, that they were having a lot of problems with the sales that happened then but it was what it was try coming back in a few more months. Well we decided to take our business to a big dealer off cape and with in a few hours they had us in a brand new Nissan Rouge with smaller payments same 72 month loan. I cant believe they put us in a used truck with a bunch of miles for such a high payment when we could get this brand new beautiful SUV with no miles for so much less money! We will never go back to Cape and Islands Mitsubishi.
"Prompt And On It"
I recently contacted this dealer for some additional info on a used truck they had list. A staff member was quick to respond with the requested info and even followed up a few days later.
"Great Service"
Great Service and great employees. They are quick and efficient with all that they do.
"Good First Experience, Horrid Second Experience"
Three weeks ago I purchased a 2015 Outlander Sport from this dealership and had a wonderful experience. Last night, I visited their website and bookmarked a vehicle I thought I might buy for a non-profit that I run. This morning I received an email from an Erick Martinez at the dealership who indicated they had received my finance application and pre-approved me for financing. The problem is that I never submitted a finance application - I just bookmarked a car. I telephoned Mr. Martinez, who rudely insisted that I had filed a finance app or I wouldnt have received an email. When I asked to speak to the general manager, he identified himself as the GM. I subsequently received a phone call and email from Dennis Pietro, the General Sales Manager, who said the email was sent in error. Sadly, after the interaction I had with Erick Martinez today I will not buy a vehicle from a dealership that employs this man as "General Manager" (his email says "Sales Manager"). I very much regret the purchase from three weeks ago after todays experience.
"Best Service Ever"
10-31-2015
I went to many dealers and none could find such friendly service until I went to the misubichy and met Erick Martinez and his team is was and will be the best experience I had a kind person generous and mostly attended me met not like as customer hi attended me like a friend this was the best service ever had and the wonderful attention Erick Martinez thanks for giving me such good service
"Best Service"
10-31-2015
I went to many dealers and none could find such friendly service until I went to the misubichy and met Erick Martinez and his team is was and will be the best experience I had .a kind person generous and mostly attended me not as a customer hi attende me like friend this was the best services the wonderful attention Erick Martinez thanks for giving me such good service
"A Hometown Car Dealer Experience Like The Old Days"
10-19-2015
I just purchased a 2015 Outlander Sport from this dealer. It was the simplest car buying experience I have had in many years. No running back and forth to the platform, very cordial and transparent process. If this dealers service matches their sales experience, they will do well. This reminds me of the days when we still had mostly family-owned dealerships here on the Cape - Moore Motors Chrysler-Plymouth, Sears Auto Sales, Airport Motors...etc. Excellent vehicles, outstanding warranty and surprisingly low prices. Be sure to visit this hidden gem of a dealership in South Yarmouth next to Pirates Cove.
"Great Experience "
The best buying experience ever. No pressure, Matt was our sales person, answered all our questions, drew a clear picture of all the options. courteous, professional, knowledgeable. In less than two hours we were driving our new vehicle. Never thought it was going to be that easy, looking at my previous experiences elsewhere. There are still good people out there willing and wanting to do business. Thank you Matt. Thank you Erick.
"My First New Car"
My mom recently came to Cape & island Mitsubishi to get a oil change and ended up coming out with a nice car, she told me really enjoyed picking out her new car and is excited to own a new one, a few days later she came back and got a even better deal on a beautiful 2015 Mitsubishi Outlander, Im very excited for her and cant wait to make some good memories in her new car!
"Excellent Service + Clean Service"
Hi, I want to share my experience with this dealer and the customer service. the facilities are very clean, the customer service was excellent specially Eric. He help me a lot with all the process to purchased a brand new car. I went to different dealers to try to get a new car but always I got a lot of excuses. So I decided to try in this one and I was surprised to been approved for a new car. All the process was smoothly and faster. This is my first time to a dealer treat me very well. So I recommend it. Thanks Eric for all you did to help me. A+++++++++++ for Eric, the customer service, financial department, shop department . Im very happy with my new car. Thanks Grisel & Hiram
"A No-stress Experience"
Bought a used car from them without even seeing it...I was just too busy. I couldnt be happier. Erick was great to work with and the whole experience was pleasant, easy and stress-free. I would definitely recommend these guys - whether buying new or used.
"Best Experience Ive Ever Had Buying A Car"
08-11-2015
This was hands down the best experience Ive ever had buying a car. What a terrific dealership. Mike and Erick were extremely knowledgeable and passionate about their cars, and not at all pushy. They were very honest and transparent throughout the whole process. As an example, we were looking at one of the new Outlanders, and Erick suggested we take it out for a test drive. So he hands me the key and tells me to have fun. Just like that. He didnt come with us. OK, thats weird but awesome. So here we are driving around in blissful silence without anyone yapping in our ears telling us how great this car is. We turned up the radio. Nice stereo. We turned off the radio. Very quiet ride. No squeaks, rattles, creaks, etc. We were able to get a very honest assessment of the car without anyone trying to play up anything or distract us with incessant chatter. That was just one anecdote. The rest of the process was just as refreshing. We ended up buying the car. What an experience. Theyve earned themselves a loyal customer!
"Wonderful Experience"
07-28-2015
Everything was just perfect very easy process knowledgeable and friendly staff thank you mike Sewell for making the buying process so simple I would recommend everyone to come here
"My First New Car In The Cape"
07-28-2015
I stopped into this dealership thinking it was going to be like all the rest!! I was WRONG!! This was one of the BEST experiences I have ever had with buying a car! Everything was explained thoroughly and the service was amazing. Everyone is very understanding and they really made me feel like I was part of their family! I had the pleasure of working with Michael H, Matt, Erick and Lou and Tommy! Everyone is very professional and not at all pushy!!
"My First Family Vehicle"
Was a very friendly experience. All the personel was helpful and knowledgable about cars and finacianing available. Made us feel very comfortable and welcome through the whole process. Came in the morning and was able to walk out in the afternoon with a new car.
"The Reason I Come Back"
06-05-2015
Matt and Eric both help me get into a brand new lancer with not hassle at all. After dealing with an accident they were a big stress reliever.
"Very Friendly And Fast Service"
05-29-2015
Cape and islands Mitsubishi was very friendly fast and efficient. I knew exactly what I wanted and needed and they didnt pressure me into anything I didnt want or need and I got the price I saw listed online. I would definitely recommend them over other dealers, I bought a new car from Toyota Hyannis and that was a long and tiring process, I was very pleased this was not the case here!
"My First Nuevo Carro"
05-23-2015
I had a great experience and answer all my questions. Didnt feel pressure, but Im loving it. Will definitely recommend any one to see Matt and Erick
"The Right Place To Come Buy A Car"
05-21-2015
Had an amazing experiance ..they stood by there word and was honest and fair
"My First New Car"
05-21-2015
For a first time car buyer I can honestly say the service here was absolutely phenomenal! The rep Matt I worked with was extremely helpful and made sure I had all the information I would need on the vehicle I purchased he took me step by step through the payment, process broke down all the charges, answered every question I had with extreme patience and professionalism. The manager Erick was also amazing checked in frequently to make sure everything was going well also helped bring my payments down, made great recommendations on how to go about purchasing my vehicle. The help didnt stop there they also helped me get quotes from different insurance companies. They made the car buying process for a first time buyer super easy and enjoyable. They have gained a lifelong customer, and I will be reffering everyone I know to them. Thank you guys again for the great experience!!!!!!!!!!!!!!!!!!!!
"It Took Me 3 Weeks, To Make The Best Decision"
05-18-2015
It took a while to make my decision being the first time buying a car on my own. I needed to make sure that I was making the right decision, and most of all the right color as it means a lot to me to feel comfortable with my purchase. I found the car, the place and the right staff to make it easy for me. Finally its done, YES... Mike the sales rep was nice and accommodating , and the GM Erick Martinez was extremely patient and helpful and pleasant. Everyone should come see the professionalism.
"First New Used Car"
05-17-2015
I was in need of getting a new car because our car broke down for her last time, so it was definitely time for a new car.. Used obviously. So my wife and I live close to this dealership and we would always drive by going home so we decided to head in and check out what they had to offer. Right off the bat as soon as we walked in we were greeted with amazing service offered refreshments, so as we were sitting down at the desk they asked what we were looking into getting and my wife really wanted a Nissan and they had a really nice 2012 Nissan Sentra it was perfect size since my wife and I are already kind of small people. And our daughters car seat fit very well. Anyway story short they had amazing service and they brought us over to the service department and we met the manager over there and he was very nice he just said if anything is wrong just give me a call and Ill help you get it done.. So over all our experience here was amazing and I would definitely recommend this place to anybody who is looking for a car. They have an amazing selection of cars to one to fit everybodys needs. Hope this helps..
"Simply Amazing"
05-14-2015
My experience with Mitsubishi motors was amazing! Went there on Friday just to look to see what they had. Great people to work with, polite, honest, and willing to find whats best for you. Alex, the manager was so friendly, great sense of humor, the service was definitely one to remember. My first time buying a car and he helped me understand eveeything I needed to know. Helped lower the payments and got me a great deal! All the staff were very helpful and polite. If I recommend a place to buy a new car for the first time. I suggest Mitsubishi motors in yarmouth, MA. Ask for Alex martinez!
"The Unexpected Awesome Lease Event"
05-02-2015
Erick and Rick made the process easy and explain the different options in detail to the point that I may the right desicion. Not being aware if I was going to lease or buy, Erick made it so easy to explain to my husband and we made an well inform decision. Thanks for all you help guy
"Came To Service A Mazda And Left With A Mitsubishi"
05-02-2015
Everyone was great here, treated me with respect, were good listeners and help me with my needs
"Fast And On Target"
05-02-2015
My new Mirage was totaled. I and was greeted with great respect by the sales staff! I explained my situation and was put into a new Outlander Sport the same day! No pressure, no hassles.
"Awesome Buying Experience !!!!!!!"
04-18-2015
What a great Experience that Was. Mike and Erik were total professionals. No pressure at all. Told them what we were looking for and they hooked us up. Would highly recommend doing business with them again.
"My Outlander In Nantucket"
04-13-2015
Friendly staff, excellent service and a pain free process. Would definitely recommend them to a friend.
"Great Buying Experience!"
04-06-2015
Matt and Eric were great. No high pressure. I wasnt expecting to purchase the day I entered the dealership. Just looking - so to speak. I had received a flyer stating that they were looking for pre-owned Camreys and I had been thinking about trading mine in due to lack of utility (no other reason, Camreys are nice). Matt and Eric jumped into action and within a matter of minutes had a deal written up. The deal was fair and straight forward - and had met my expectations - small amount of cash in and only a small increase in my monthly payment - all for an loaded 2015 Outlander! Bottom line - I drive a 2 model year newer vehicle with all the utility I need. Thanks, Matt and Eric!! Steve C.
"My First Mitsubishi"
04-06-2015
This dealership is friendly, professional, and you get great deals. My sales Rep Ricky is very knowledganle and guess what Erick was too and they are just great. I highly recommend this dealership to my friends and family.
"My Mitsubishi Outlander"
04-06-2015
My experience with Cape and Island Mitsubishi was excellent as I didnt know and really wasnt planning on buying a car. I received a call from Mike about buying a vehicle when I said to myself, why not. I came from Marthas Vineyard and I didnt waste my time at all. I ended up with the Outlander, yes, its awesome. I love it. Mike was so nice, the manager Erick the general manager was nice and polite and Lou the finance manager made it happen. great Job.
"Not An Easy Man To Please"
04-06-2015
I bought a Cadillac Escalade from Steven Sewell at Cape Cod Mitsubishi. I never write reviews but I thought Steve deserved one. I had been looking a long time for a high end SUV. In my search I came across Steve at the Cape Cod Mitsubishi dealership. I got to know him and like how he operated. He went to work and got me the right SUV in no time. I found Steve to be honest and knowledgeable. No salesman’s push! Just kept working at what my needs were and only contacted me when the car was right and fitted my needs. He lived up to his word and followed through on everything he said. I felt good enough that I sent my daughter to him. She brought a new Mitsubishi from him and has been very happy with the car and how well they took care of her I have had work done in the repair shop there and was happy with the work and how I was treated. They are good people, Steve is a gentlemen and runs a good store And I say so Thank you Steve
"My First Maxima"
04-06-2015
I had a great experience, the sales person was polite, courteous , patience. The outcome was better than expected, starting with Matt, Erick,and Lou
"True Happiness, True Satisfaction"
04-06-2015
Good morning, Im am extremely happy and appreciative with the treatment that Erick Martinez the General Manager of Cape & Island Mitsubishi. Im speechless when it comes to expressing my happiness. This purchase of my car has been a blessing, I truly thought it was going to be impossible due to my financial status, but he made it happen for me. I never had in mind getting a new vehicle with zero miles. Erick made it possible and we lower payments, UFC, Im so happy. Went I went to pickup my car, the dealership was excellent in greeting me and my family, the honest treatment towards me and Katherine was so nice to us. For those buying a car, go see them because they are truly a 100% honest dealership thanks to Erick making it happen. Now, about my car it might seem small but theres so much room in it, great in gas and very smooth, Im impress! It has Bluetooth, its safe for my family. I appreciated you honesty and you have a loyal customer and I will definitely refer you all to everyone. Thank You Cape & Island Mitsubishi
"Great Customer Service!"
04-06-2015
Mitsubishi of Cape Cod was wonderful to work with. Kathryn was my saleswoman and she did a great job explaining all the features of the 2015 Outlander. I felt comfortable the whole time I was here, and didnt feel pressured to buy. Im happy to say that I am the new owner of a 2015 outlander after this wonderful experience!
"Amazing Experience Buying First New Car"
04-06-2015
The incredible and knowledgeable team at Cape & Islands Mitsubishi made the stress that goes into buying a new car nearly non-existent. I was nervous about buying a new car but the General Manager, Erick, walked me though my options and the explained the whole process honestly and clearly, so that I felt confident making my purchase. The whole time he was friendly, reassuring and clearly had a love for the cars, what he does and a genuine care for his customers and what is right for their situation. Not only did I drive away with a brand new Lancer I love, but also felt like I have a dealership I cant trust and recommend to anyone buying their first car. Would go back in a heartbeat!
"A Long Drive But It Was Worth It"
04-06-2015
Im shocked, I bought a new vehicle in my favorite color, Kat was excellent, Erick the manager, wow, awesome. Matt was the salesperson that helped on the phone was nice, it was really worth it.
