"Number 8 Corolla From Dch"

This must be my eighth Corolla from DCH. I have always been impressed with the excellent service and quality of customer relations. Mr. Pritts found my car and made the process easy, although I was not the calmest of customers...but it all worked out fine. He, thank goodness, was calm and collected and got the job done. Plus he was very interesting to chat with! The car is gorgeous.

"Quality Of Repair"

Excellent quality of repair it was quick I didnt had wait long and my car is great again

"Service"

10-30-2017

As always, I was satisfied with the service. It was on time, fast and easy.

"Lease Of Prius"

Marc Ellison really went out of his way to address our needs and make this a smooth process.

"Great Experience"

The staff were very friendly and helpful. The salesperson was very knowledgeable about the cars and helped us narrow down our choice to the car tha suits our needs.

"Service Visit"

I took my car in for 5000 mile service and had wonderful service.

"Exceptional Service"

The service at DCH Toyota in Mamaroneck, NY is exceptional. I am always very pleased when I leave.

"Toyota Highlander"

10-19-2017

Excellent work on finding the problem on reprogramming my car keys.

"New Car And Service"

Nice people great service. Could not ask for a better dealer. Moving to Florida it was a pleasure to know the people from DCH. William Frasca.

"Mohamed Boussemoum"

Outstanding Service, always a pleasure doing business with this establishment

"Servicing My Toyota"

Everyone was helpful and did a good job on repairs.

"---------------------"

10-13-2017

My experience with Toyota employees was excellent. Carlos Cruz was always reporting progress on the repair on a timely basis. He was always a gentleman. It was a pleasure dealing with him. (Im not very good at doing reviews). All I can say is that Ill recommend Toyota in Mamaroneck should anyone who owns a Toyota car needs to repair his/her car.

"Dhc Toyota"

10-05-2017

Terrific staff. They helped out tremendously They were kind and courteous. A pleasant experience

"2018 Toyota Camry - A Lifestyle!"

I had an excellent experience all the way around. Friendly, helpful people in a world I find intimidating. And we had a lot of laughs! I would refer anyone I know to this dealer first, and Ive dealt with other Toyota dealers in the area.

"Easy Purchase"

Very smooth purchase. No issues. Great salesman. They worked around my schedule and were very pleasant the entire time. They also followed up with me a few days later to ensure that everything was okay

"Awsome Experience!!"

I went to buy a second car from this dealership. Thankfully the experienced Toyota Brand Specialist (Ginny Bisconti), I meet was still there. She is remarkably experienced and knowledgeable. She really worked with me to find the car that fit my familys needs. Once I found the car she introduced me to the Sales Manager (Rick Hall). He worked hard to get me a better deal and I left very satisfied that everything was done to make me happy. I have two daughters and I hope to find the same team to help.

"Great Customer Service...if A Bit Expensive"

Great customer service from start to finish. DCH goes out of its way to make sure that its service customers are well taken care of from the moment you pull into their protected from the elements drive in service center. If you need to stay through the service there is a very nice waiting room with nice seats, coffee, pastries, Wi-Fi, etc. Mathew Rivera, my service consultant, kept me well informed through the repair process and there was no problem picking up my car the morning after the work was finished. Is is a little expensive...yeah. I was charged $296 for a battery that lists for $279 and can be had online for around $250. But honestly, after being overcharged for auto repair work at other Toyota dealerships where they treat you like dirt anyway it was pleasantly refreshing to experience great customer service. BTW, the service center is located at 700 Waverly Ave. in Mamaroneck - NOT at 1305 E Boston Post Rd (the DCH Toyota sales location).

"Thanks, Marc Padro"

I worked with Marc Padro to lease a 2016 Toyota Corolla. Marc was polite, professional and helpful. Thank you!

"Great Job"

Marc Padro and Zoran made me feel welcomed and comforted. They made the buying process easy and stress free. The General Manager was very friendly and courteous. Will definitely refer all my friends and family. Thank you dch Toyota city.

"Great Support For New Car Deal"

My salesman of many years retired and I transitioned to Marc Ellison. He was extremely attentive and thorough and made this transition a pleasure. He clearly is focused on Customer Service and ensuring that all that is needed comes together as effortlessly as possible. The team at the dealership are all customer focused and make it a pleasure to do business.

"Joe Croce- Great Sales Rep"

I had a great experience with Joe. He couldnt do enough for me. He was very attentive to my needs and answered any questions I had for him. He worked late on Saturday to make sure that the whole transaction went smoothly.

"Terrible Experience, Avoid"

09-21-2015

I bought a used car there with a very professional team at first. Then when I came to pick up the car I was told the car had been sold (claiming I had disappeared, although they never tried to contact me). Not only did they not seem to be much bothered by this situation, but they offered very little support and even claimed all was my fault. To add insult to injury I am now struggling to get my deposit back. Here again they seem very cool with keeping my money. Please avoid at all cost

"Great Sales Person, And Nice Facility."

I recently decided to update my 1998 Avalon, which served me well. I had previously visited another dealer in Yonkers and was turned off by their aggressive salesperson and changing figures as to the car of interest. I decided to go back to DCH, where I purchased the Avalon. The sales person Freddy, and his manager were both patient, not pushy and answered all my concerns which resulted in me leasing a 2015 camary. in addition, Freddy

"Thank You Freddy Edison"

I had a wonderful experience with Mr, Edison. He was professional and made the recent purchase of my 2015 Rav 4 a great process. I am very happy with him and delighted with my new wheels!! I would add, I am a returning customer as my last purchase with this dealership was a Toyota Corolla. My experience the first time brought me back. I am glad I returned.

"Would Recommend To Friends And Family!"

07-23-2015

In June 2015, I purchased a new Toyota Rav 4, from DCH Toyota City in Mamaroneck, NY. I have previously been to both the Yonkers and New Rochelle Toyota dealers and felt ignored. At DCH Toyota city I had the pleasure of dealing with Marc Ellison as a sales consultant. Marc was attentive, knowledgeable, professional, and easy to deal with. He was not pushy and gave us his attention. I never felt like he was looking over our shoulders for his next sale. I would recommend him and this dealer if anyone I know was looking for a Toyota in the future.

"Down To Earth Sales & Finance Departments!"

I purchased my 2015 Highlander from Marc Ellison. He made us feel very much at home and was easy to talk to. I never felt any pressure by Marc during the sales process. He even took time to take me through all the functionality of the vehicle in detail, which was very much appreciated. My kids also really took a liking to Marc, as he made sure they were fully accommodated while in the waiting area, and while their mom had to finalize all the paperwork! I have to say he was the best car salesman I have ever dealt with while buying a new car! Thanks also to Dave (Finance Manager) who was very thorough during the financing process, ensured I understood the coverage plans, and also made me feel valued as a customer. Thanks! Renee

"Toyota Corolla"

04-29-2015

After looking at very many dealerships and very many cars, I decided to purchase my next previously leased vehicle from DCH Toyota City. I was very pleased with Neil Sarrubbo and Bill Glass. They were both very patient and professional, took me on test drives and explained all the vehicle features. Neil answered all my questions and never pressured me, which I really appreciated. After finally deciding on a car, Neil took care of every request pertaining to the car. I would, without any doubt, recommend this dealership and these gentlemen for their honesty and integrity.

"Dch Toyota City Is Top Notch In Westchester!"

04-07-2015

From the moment I walked onto the lot at DCH Toyota City, my experience was excellent. Neil Sarrubbo was more than happy to help me with my used car purchase, and was very patient with me through the entire process. With this being my first car purchase, I was very nervous, but Neil and his manager, Bobby OConnell, made everything super simple. The entire process was very transparent, and nothing was hidden from me about the car history, or the work they had done prior to it hitting the lot. All of my questions and concerns were answered, and I was able to test drive several cars before making my final decision. My trade in process was very simple, and the entire transaction from start to finish was done within 2 days, most of which was spent on me trying to decide from their wide selection! I had a specific budget, and Bobby was very helpful in making sure that my purchase was one that I could afford and still be happy with. Ive had my 07 Camry for a little over a week now, and I couldnt be more thrilled. I would recommend DCH Toyota city to anyone looking for a new or used vehicle! Neil and Bobby were amazing to work with on this purchase. It was truly an excellent experience overall!

"Great Experience, Love My Dch Camry"

04-07-2015

I am one week in my DCH Toyota Camry (THANK YOU NEIL). I am not a huge Toyota fan, but I was price shopping and did my homework and then I stumbled upon Neil Sarrubbo ( I was also looking at cars at local Honda, Mazda, NR Toyota, Chevrolet, not good), and after a few tests drives and very little nonsense NEIL came through with a better car than I expected (Can we get Neil a raise???) Heres why: Neil was professional, returns your calls, looks stuff up for you, is ready to take you on a test drive, doesnt drive you crazy with pointless calls, and patiently waits until you GET the right car. I know 2 other women who have purcheased cars here, they said dont look elsewhere. Even my personal mechanic said there is nothing wrong with this car and that I got it at a fair price! So dont waste time, do your homework and go see Neil (can we get this guy a raise?, seriously)- TODAY!

"Highly Recommended!"

09-25-2014

It is impossible to overestimate how happy my wife and I were with our experience with Matt Wojciechowski, Sales Consultant at DCH Toyota, Mamaroneck. To begin with - based on my online research - their listings so surpassed what I found locally that we drove up to Queens, NY with a particular car in mind. Even when we called ahead and were told it would probably be sold before we arrived, we had a good feeling about going anyway. Intuition is a wonderful thing sometimes! As it turned out, the car we went to see was sold, but the one we had our heart set on - and had given up hope of finding at a reasonable price with the features we wanted - *was* available, and literally "beyond our wildest dreams." Even though it was still a bit over our budget, Matt worked with us wholeheartedly at every step, explaining the unique features of our "dream car", taking as much time as needed to answer our every question to our complete satisfaction. He took us out on a very thorough test drive, worked with us to get a good terms for financing part of the cost, and helped expedite the entire process to meet our other scheduling needs. Finally, Luis Gonzalez in Toyota Financing was thorough in presenting us with the options we might want to add on to our purchase, and which we were also able to finance at an excellent rate. I have already begun recommending friends to DHC Toyota in Mamaroneck and I am happy to have the opportunity to do so hear as well. Both their service "on the lot" and Matts follow-up were one-pointedly focussed on satisfying our every need with respect to our purchase of our new car. And I am *extremely* happy to share that we bought a "good as new" 2012 Toyota Plug-in Hybrid Prius that went into service in 2013. It was the dealerships loaner car, had only 8,000 miles on it, was *extremely* well cared for, came fully loaded (!) and was priced more than $15,000 *less* than the new 2015 models (which were hardly available in the entire region anyway). We could not be happier!

"Great Experience"

The total experience at DCH Toyota City was stress free and there was absolutely no pressure to make a decision one way or another. They simply provided whatever information we requested – the whole operation was completely transparent. We were presented with all our options, and the advantages of each, and then it was our choice to make. Neil was a stellar performer throughout, from doing the initial quotes, to the test drive and then working with the insurance company.

"Great Pricing, Efficient, Good Salespeople"

09-02-2014

I worked with Neil who facilitated the purchase with honesty, efficiency, and reliability. Car advertisement was accurate. Price beat any dealership within 100 miles of my home for pre-owned car with features I wanted. My local Toyota dealer said if I could get a deal this good, I should take it!

"Great Service"

08-18-2014

This dealership knows the true meaning of customer service. First, i saw the the car i end up buying on cars.com, within 5 minutes of me sending an email saying i was interested someone called me to answer any questions i had about the car. Then i wasnt available to see the car right away, someone called me throughout the week to advise me in the car was still available. My sales person was Rafael, which was such a pleasant guy that he made the car buying process so easy and absolutely stress free. This is a really pleasant place and i would definitely recommend it to anyone.

"Great Service, Great Car"

08-21-2014

I came from out of state to look at a hard-to-find mint condition hybrid Toyota Highlander just coming off lease. Neil answered my every question, worked with me to get to a great price, and once we had agreed, he kept working hard on my behalf! He dealt with the out-of-state registration and plates, chased my insurance company for their details, and he even picked me up from the train station the night I took the car home. He really cared about the last minute details too: before I left, he changed the battery in one of the key fobs, replaced a tiny plastic cap on the dash that was missing, and showed me how everything worked. Neil was cheerful, easy to talk to, and very customer-oriented. It was a great car buying experience. Id recommend the dealership and Neil in particular to anyone.

"Excellent Service From Start To Finish"

08-21-2014

Rafael was friendly, courteous, and helpful during the buying process. He answered every question or immediately found someone who did. I felt as if he was looking out for me, which I wasnt expecting of an auto salesman. The whole experience was pleasant and positive from start to finish, and I am glad I decided to buy from DCH Toyota.

"Excellent Personal Service"

08-21-2014

Neil made buying a used car very simple. He was very helpful and professional throughout the process. He also took the time to answer every question regarding the car and was very knowledgeable about Toyotas. He also was very good at following up with answers to my questions and on the documentation. When I arrived on Saturday morning to pick up the car, the paperwork went very smoothly and the car was ready for delivery. What impressed me most about Neil was that once I advised Neil that I definitely wanted to buy the Corolla, he did not move onto the next sale, but continued to provide superior customer service. I would highly recommend going to see Neil if you need a car. I know that I will use Neil again!

"A Wasted Sunday...."

07-11-2014

I called to verify the availability of a certain vehicle, given that I had a good distance to travel to see it, and was assured that the vehicle was still at the dealership and available for sale. I drove over an hour from Long Island, but on arriving was told the vehicle was "sold a couple days ago". The salesman was very apologetic (and of course tried to sell me one of the other vehicles there), but that didnt get me my gas and tolls back, much less a wasted beautiful sunny Sunday afternoon with my family. The vehicle is still listed on cars.com and on their website (as a "Special" no less), and I wonder how many others will waste their time traveling to see it. Very disappointed, Id like to think it was an honest mistake but somehow think otherwise.

"Great Service"

07-17-2014

very satisfied with our new family car Rafael made sure my family was satisfied with the new car we bought. My family walked into DCH Toyota City knowing that we wanted a Toyota Highlander and we had a specific price range and Rafael was very understanding and helped us as much as he could. This is not our first time buying a car with Rafael we have bought a Toyota Corolla 4 years ago and since then we liked Rafael and hes very helpful. My family appreciates Rafael very much and next time we buy a car we would love to work Rafael Mancebo.

"Sales Service"

06-18-2014

Beware of these salesman. I finialized a HONDA CRV and I talked to their salesman in the afternoon 1:30 and I told them to come in the even 5:30 on the same day. I was on the way and they sold out the car for just some bucks. I was not happy by the way they handled their customers. I taled to their managers and even they are ready to accept their mistakes. Please be aware of this place.

"Great Experience Shopping For A Used Car"

05-01-2014

Neil Sarrubbo was a huge help in my used car buying experience! I drove from PA to DCH Toyota City to buy my vehicle, because the price was definitely reasonable and it was exactly what I wanted. My overall experience was excellent! I would recommend these guys to anyone shopping for a new or used vehicle!

"As Car Buying Should Be!"

05-02-2014

As car buying should be I bought a used 2005 Toyota Prius on trade. We told Rafael which car we were interested in, he pulled it around ASAP and let us look at it. He did not pressure us at all! We decided to take it for a test drive, and he helpfully gave us directions; again not pushing a sale at all, or hiding any car defects. After the test drive, he let us look at the car while he went inside. No rush, no pressure! Once we went in, there were CarFax and detailed maintenance reports printed on his desk. DCH Toyota has a really great inspection process, and put new tires on the car before it even was offered for sale. We decided to trade in our Mini Cooper, and they gave us a really fair trade offer. We told them what our cash budget was, and they nearly matched it! Easiest and friendliest car buying process Ive ever had! They explained all of the paperwork in detail, and included warranties above and beyond the states requirements. They gave us rides to/from the train station, and we picked up the car next day. Our new Prius was not only vacuumed, but impeccably clean. This is how car buying should be. Rafael & Luiss friendliness go unmatched, and I have never felt to taken care of as a customer. I recommend this to anyone in the market for honest, friendly, and fair car buying.

"Great Buying Experience"

At 48 years old I have had my share of car buying and have hatted every minute of it. This was different from the moment I spoke to Rafael to the minute I left the showroom it was an absolute pleasure. Rafael was polite and kind and answered all of my questions. He knew I was coming from three hours away and believed in me enough to, with a small down payment, hold the car that I was interested in till the weekend. I also had a trade that I was quite backwards on and although we where able to come to a comfortable offer before I came down, I was certain that things would be different when I actually stepped into their showtroom. They where not. The manager Robert Oconnell seemed to be a great guy but I was leary nonetheless. We chatted for a bit and then he went to check my trade. The whole time I was nervous remembering the absurdity of past expeiencing. We took the car I was interested in out for a ride. It was in great shape and ran even better. It was an absolute bargain, I thought. We came back and although I waited for the hagling to begin, it never came. They gave me exactly what they said they would and I am still shocked. We went in to see Luis in financing who once again was a great guy. He explained all our options and did not try to push us into anything. We shared a slice of pizza while Luis worked on the paper work and shortly thereafter I was given the last of the keys to my new to me RAV4. Shortly I will be in a part time sales position as a real estate agent, I could only hope that I get into it with a group of guys of this caliber.

"Nice Looking Place;rotten Core!"

Notice that we didnt avail ourselves of any of the services and that is because we were brought there under what, in our opinion, were false pretenses. Wanted a specific vehicle, we were told by email a number of times that it was available and when we arrived it had been sold days before...this is called "bait and switch" and can only be viewed as the lowest form of salesmanship. This dealer is off of our list! Just our opinion.

"Dch Is The Place To Go"

01-03-2014

Marc helped me for a few weeks by emailing me info on there cars in stock I told him exactly what I wanted and he got it!! Rafael had it easy because he knew they had the car of my dreams, but he was very welcoming and professional, he made me feel comfortable and was so nice to my children!! Luis was very nice he is the best because he got the finance deal that was right for me!!! I love these people and will be back anytime I want to trade in ..... Thank you guys you changed my life and gave me a much better car then I had !!! -Amanda D.-

"My Husband And I Had An Excellent Experience!"

12-11-2013

My husband and I had an excellent experience with every employee we met at Toyota City. They went out of their way to help us and facilitate our purchase. All were friendly and knowledgeable, especially Neil, and we will definitely return to Toyota City when were purchasing another car.

"Great Car, Fair Price, Friendly People"

Just bought a 2005 Toyota Prius and I am thrilled! April was terrific and made the whole process so much easier. The car is in great shape and I love driving it! Everyone I encountered there was friendly and helpful. The price was almost exactly as quoted on Kelley Blue Book and Carfax was promptly provided without my asking for it. Super dealer!

"Review Of April Zanotti - Salesperson"

April Zanotti made my buying experience quick and painless. She is very friendly and made buying my Rav-4 a very pleasant experience. She listened to my needs and budget and didnt try to sell me a vehicle out of my price range and took the time to explain everything. Thank you April! You are a breath of fresh air in a profession that often gets a bad rap. I will definitely buy from you in the future and will not hesitate to recommend you to family, friends, and colleagues.

"Great Product, People, And Price! Ask For April!"

DCH made our car buying process painless. We stopped by to browse, expecting to be pressured. April talked to us, we went for a test drive, and now we are proud owners of a pristine RAV4. Ill give you 3 reasons to stop by DCH if youre in the market for a car 1- April Zanotti - was awesome, i would ask for her by name. She was no pressure, really honest even talking about competitor cars. When we decided to buy, she made the whole process smooth and painless, gathering the info they needed and responding to emails and phone calls, staying late to help us, so that we could pick up the car on the day we wanted to on short notice. And shes just really cool and fun to talk to! 2- Choice cars - The cars we saw were pristine, really great shape, "like-new" cars. April made a big point of how their used sales car buyer (cant remember his name now, sorry) was really picky about the cars they brought in and she was right, we looked at everyone of their RAV4s and they were all spotless. Of course, this might mean their selection is limited if youre looking for a specific set up, but it is worth it. We had browsed over at the nearby Honda and Nissan dealers and their inventory was only ok, and kind of dirty. 3 - Price - Despite having such nice cars, their price was unbeatable. You basically dont have to haggle over price because theirs are super competitive, we checked online all over and they were really well priced. They also didnt charge any junk fees, just a modest doc fee, but none of the made up stuff, not even a destination fee on the one we bought, i think because it was a lease return at DCH. A few other points - We heard Luis was awesome but he was out so we worked with the New Car finance manager. The guys in the new car side seemed kind of snooty to be honest, but it was fine. Theres a DMV right next door so they can handle the registration and all that and send you home with real tags, not sure if this is common now but super convenient. Seriously, theres a reason these guys have 5 stars: good product, good people, good price; cant beat that!

"Great Experience"

This dealer was great. I found my 2008 Honda Accord on Cars.com and called the dealership to confirm that the car was still available. I went to the dealership on Monday, 9/23/13 and met with Rafael Mancebo. He was patient and he wasnt pushy during the whole process. He allowed me to have a lengthy test drive on the local roads as well as the highway. I was offered a decent amount for my trade-in and the price of my Honda was lowered a little as well. I then met with Luis Gonzalez and he was great too in obtaining a great interest rate for me and he explained everything in detail along with helping me get some money back from the warranty on my previous Toyota Camry that I traded in. I was able to pick up the car the next day Tuesday, 9/24/13 and Im enjoying it. Thanks again to these 2 gentlemen in making this car purchase the easiest Ive ever had to deal with. Highly recommended.

"Mr. Mancebo,"

09-14-2013

I want to thank Mr. Rafael Mancebo for the hospitality, for working with me to reach the ideal price that I wanted to pay for the car I purchased and for making me feel at ease with the decision to purchase my new Toyota Avalon. I was immensely pleased with my experience at Toyota city Mamaroneck and with Mr. Mancebo who truly made my experience that much better and is a true reflection of great customer care and the Toyota City family.