"Experience Excellent. Very Happy."
This will be brief. I have never had a better experience buying a car. The price was as advertised, there were no sneaky attempts to force add ons. There were no attempts to give me financing that was actually different than told verbally, unlike other places I have been to. They seemed relaxed, and that game me room to relax. In short, they excelled by not doing all the underhanded things many other dealerships do, and then by making the process pleasant. I want to specifically call out Joel Alba (sales) and Zoltan Lakatos (financing).
"Terrible Dealership!!!"
They sold me a defective truck. They did not do it intentionally. I made them aware the first week. All they did was blame RAM coporate and they continually ignored me. Terrible post customer service. Terrible management and sales staff. They forced me to complain to corporate and the BBB.
"Service Is Very Unprofessional"
Took my car for battery issues they told me 30 min to diagnose the battery consumption issue 5 hours later they told me my battery was good nothing wrong with it a couple weeks later after 2 days with out using the vehicle battery died again and they wouldnt change it even with proof that the battery had a bad cell.
"Worst Service In Service Department"
I took my car to get serviced first time around took a month they cracked my front passenger fender took it back a week later to finish up my transmission repair my cars been their for going on 3 months now dropped it off april 6 2016 its now June 18 2016 ... I dont get any calls on my status on my car everytime I call they say Friday or will give u a call ... Now my car needs a new ecu last time I picked it up car was running fine they programmed it an cant get it to run fine going on 3 months im upset Im waiting to get my car back to go to a trade in ... Somewhere else 2006 dodge magnum 70k miles 2nd transmission both done at dodge lemon
"Over The Top Great Dealership"
05-11-2015
I had to bypass my local dealer and went to Rydell to see if i could buy a 2015 challenger. Even though they didnt have the model i wanted i was assured that they would get me one. A friend at my local dealer later told me that Ill never get this car from them. Concerned i called the nice sales manager James Booth and told him what he said and he assured me that they would get me one and sure enough James called me to tell me that they had just got one and for me to come in. So i snuck out of work and sure enough i bought the car at a substantial savings and am so happy with this car. I love this dealer and its pricing policy. Also i was introduced the the service staff even though i had no issues with my car and they were very nice. I have decided that from now on all my future business will be done at Rydell. I only hope that the dealership executives know how great these guys are. Many Thanks to my new friends! Chris S.
"Excellant Customer Service"
04-25-2015
Amazing experience for the our third new vehicle purchase! We had to bypass our local dealer as they never would be competitive ly priced. Rydell has great prices and genuinely seems to care about their customers. I did try my local dealer again with them telling me the price I got at rydell was likely impossible and I would never get the car. Well guess what , I got the car. Zoltan Lakatos helped me and James the nice sales manager followed up and called me to let me know that my car was in and even held it for me till I was able to sneak out of work to purchase it. All I can say is Thank You guys for making another great experience.
"Good Used Car Dealer; Service Is Great!"
03-23-2015
I bought a used 2014 Patriot here last August. The price was fair with nothing hidden except that they wanted me to finance with them even though I had financing in hand. Then they wanted to do a credit check, claiming it was for national security. Haha. I said no, so they said no deal. I walked out, but was followed by the salesperson and no credit check was done. That part was pretty odd - no fault of the salesman, just the manager. Floor mats were missing; they gave me some cheapo ones, which was fine. Mechanically, the car is in great condition. I brought it back for an oil change and tire rotation; the mechanics came out to talk with me when I was checking out and told me that they went over everything, topped off fluids. I wasnt charged for tire rotation and the full synthetic oil change was very affordable. They were fast and efficient (and yes, I had marked the tires to check if they were rotated and I also checked the oil to ensure that it was fresh and synthetic afterward - everyone should do this, really). Im going back today for another change and rotation. I really love my car and will definitely keep taking it here for service, even tho its a bit out of my way.
"Nice Staff"
08-25-2014
Nice sales , thank you Paul. We will recommend friends to this dealer, the price is the lowest around CA
"Great Used-car Purchase Experience!"
08-25-2014
My wife and I recently purchased a used, low-mileage Mazda5 from Rydell CJDR in San Fernando. April responded quickly to my initial internet inquiry and arranged an appointment for us to see and drive the vehicle. Our sales consultant, Quentin, explained Rydells pricing policy, detailed our deal, and accompanied us on a test drive. He was courteous, respectful, and highly professional throughout. We finalized the deal with Sergio, Rydells F&I manager. We couldnt be happier with our new vehicle, and the entire experience could not have been more pleasant. If youre looking for a no-pressure car buying experience, we highly recommend Rydell Chrysler Jeep Dodge Ram in San Fernando!
"Very Willing To Help"
08-25-2014
I was contacted by the Internet Sales Dept. and was extremely happy with the details they provided for me and the length they were willing to go for the advertised vehicle I was interested in. They get 5 stars from me!
