"Thank You For My Free Oil Change Gilbert"
Thank you for taking care of my car recall so quick. And a special thanks to the Parts Dept. They did make sure I was fully satisfy with the service. The manager was awesome. Will be definitive going back.
"Xxxxx"
Best experience ever at a dealership. No haggling, and not pushy at all!
"Kia Forte5 Sx"
Johnny and Maria were excellent in creating a smooth transaction. It was a fun and quick transaction. They gave me an exceptional deal on my Forte5 SX. Would highly recommend this dealership,
"Buyer Beware!!"
!!!Buyer Beware!!! I bought a used Hyundai Tuscon from this dealership and within 5 days after purchase the check engine light came on. It was in the shop for over a month until they finally figuerd out it needed a new transmission. These are suppose to be "certified per-owned" vehicles and when I asked how something like this could get by them, they had no answer for me. They never called me for and update on when it was going to be done (like they said they would), I had to call them every time. Every time I got the same answer Gilbert (the person in charge of the service) is with a costumer and hell have to call you back, witch he did only 10% of the time. Usually I would have to call them back hours later to get an update. Over all it was one of the worst car buying/costumer service experiences I have ever had. This might not be the case if you buy brand new, but this is just what I had to go through and would wish this on anyone else. As of now my car is still currently in the shop and has been there since the 15th of August 8/15th. I would highly recommend going somewhere else.
"Kia Forte"
Everyone at the dealership was very supportive they took me thru a step by step proces. It was a big help when they show me the different type of cars available and to help me make a good choice
"Excellent Service And Care"
Had a wonderful experience with the dealership which included a small problem that was quickly and professionally handled. Highly recommend.
"The Worst Experience Ever"
I thought I was buying a car 20 years ago with the layers of pressure that these people threw at me. The numbers kept changing the longer I say there. The worst part was when this black haired guy came out from behind the glass thinking he was the smoothest guy ever. He was a unoteofessuobsk sleeve. Do yourself a favor and go elsewhere.
"Great Dealership"
Wasnt expecting to buy a new car but walked out with a deal I couldnt let go. Great place to go to! They definitely will work with you and your budget.
"New Car"
Tried to get us the best deal possible that both parties would be happy with, which is appreciated.
"Not Very Friendly, Will Never Ever Come Again"
They have a very nice Beetle. While I guess all they want is money, money, money. They charge for a $5,000 mark up for some kind of limited reason. I came bring a quote from other dealership while they insist they dont have it. Very bad experience. The guy with white hair( probably the manger) are pushing us away. Very unprofessional behavior.
"Great Experience Trading In And Purchasing New Car"
Jeff, Jake, and Tom were very helpful. The process of buying a car can only go so fast with all the documentation needed with a trade in and purchase. Jeff was my main contact via internet sales and cars.com. Jake and Tom very helpful and friendly. The whole process with Orange VW was great. I will definitely recommend them to family and friends. I appreciate their time and help, my family is grateful/thankful. The dealership is located in Orange and I am located in San Diego. I wrote the same message to 5 dealerships searching for a TDI/TSI and inquiring about a trade in. They were speedy in their responses and also had the best deals price wise and trade in wise making it well worth the effort of driving north. -James
"Nice Place"
I felt very comfortable with Karl schonhofer......................
"Very Good Buying Experience"
Good helpful explanations and lots of patience from staff. All very friendly.I am excited to own this car and hope it lives up to my expectations
"Comfortable And Friendly"
Very pleased with everything great service!! ....................
"Worth The Trip"
Very helpful employees. Answered questions quickly and efficiently.
"Great Sales Staff"
Honest sales team with fantastic service. ...............
"Outstanding Experience!"
At the end of the day, this was superior service and we felt like we got a great deal on this lease. My partner loves this car and he cant wait to drive it home. Overall, great experience....now on to the tourag lol
"Customer Service"
All my requests were met, friendly, professional .
"High Quality & Professional Staff!!!"
Pleasant experience. Salesmen was real helpful i received excellent customer service. I would recommend this dealership.
"Great Dealership And Better Customer Service"
Great salesperson. Very knowledgable and friendly. Was a pleasure.
"Professional Dealership"
Karl was very knowledgable and helpful. Plus he worked in ink manufacturing for years like I do so we had a fun conversation about people we know in common !
"Outstanding Service"
Great customer service. Mostly via internet. I did a lot of shopping around and was given the best deal at VW of orange. Wesley got me the exact deal we discussed.
"Great New Car Buying Experience"
Thomas was a really good sales person. Very simple process . And explained everything very good to understand
"Excellent New Car Buying Experience"
The sales guys were funny and witty. Not too painful for a car buying experience!
"Good Service, Comfortable Space, Friendly Staff"
From the beginning Oscar Perez was understandable and really helpful with every aspect and detail of the process. Very pleased with the service.
"Great Customer Service, Worked Around My Schedule"
Karl and Luis, in finance, were very helpful and professional. I thank Mark Thurber for recommending your dealership. He said we would be well taken care of and he was right. Thanks
"Great Customer Service, Worked Around My Schedule"
Met with Josh to talk about TDI. Josh did an excellent of explaining the features and benefits of the VW TDI. He provided a test ride and my purchase followed. Josh, Josh (GM), Derek and Sergio did a great job throughout the purchase process.
"Good Service, Comfortable Space, Friendly Staff"
Wes, and the staff are completely awesome, even though I was hungry they offered to buy me food, definite plus for an athlete! Great experience, outstanding costumer service besides the financial manager, Anthony Chappa.
"Best Car Buying Experience Ever"
Overall good. Thomas was straight forward and helped me reach the terms I wanted.
"I Got Exactly What I Wanted"
It was good Karl was nice and helpful and Keith really helped me a great deal Im a happy customer.... My first car yay!!!!!
"Clean Facilities"
Great experience. Very helpful staff! ...............
"Great Cars!"
Absolutely fantastic. I loathe the car buying process and everything from the haste and professionalism are top notch. I felt like a priority and had someone there every step. I really appreciate doing business the way they do and look forward to working with them again and sending new business. Working with both Joshuas and Keith was a pleasure.
"Great Job"
We came in and Karl Schonhofer greeted us he was outstanding with his help and selection in are Car. Great knowledge and pleasant to work with. A+
"Great Job"
At first I was set on a golf but then Michelle showed me the Jetta and my mind was changed and I will be driving a Jetta to work tomorrow... This isnt a 16 year old teenage girls car anymore. Couldnt be happier
"Fantastic"
We had a very quick and convenient buying experience. Karl Schonhofer had great VW knowledge and was extremely pleasant during the process. Excellent price on the GTI as well. Thanks much!
"Great Impression"
Wes and staff were very helpful in assisting me to decide on model and year and also with financing. Very positive, warm experience.
"The Best Service"
Wonderful first buyer experience. Josh was very personable. Steve was professional and put me at ease, not pressuring at all.
"The Best Service"
The overall experience was great. Thomas was friendly and very helpful.
"Great Dealership"
Thomas was very friendly. Thanks to Milton. Great experience. .
"The Best Service"
Rene was very helpful from first contact, My initial call to inquire about re-keying my car. He was informative and polite-professional. When I arrived at the dealership he was friendly and assisted me from start to finish. Thanks!
"Wonderful"
I have been helped by David before and he is always great. 5 stars!
"Wonderful"
we were told service would be completed by 10 am and was not done until noon, causing lost wages and a huge inconvenience
"Excellent"
it was a pleasant experience and everyone was friendly and helpful
"Excellent"
it was all good!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
"Excellent"
wonderful service, great recommendations!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
"Excellent"
excellent services!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
"Clean Facilities"
easy experience, appreciated the loaner car and shuttle service...................
"Wonderful Place To Buy"
very nice sales, finance a pleasure to work with. Happy...........................
"Excellent"
best experience ever, I came to get my car serviced here at the dealership for the first time and david was really helpful and friendly. he answered all my questions, then I decided to trade my 2008 beetle for a new one and Matt Sosa and the manager worked with me and I ended up getting a 2014 beetle for a good price, better than I expected. Im really happy.
"Excellent"
very efficient satisfied with final deal!!!!!!!!!!!!!!!!!!!!!!
