"New Car"
Had to drive to a different Location to test drive the car
"Hornburg La Review - Jaguar Xf Prestige Lease"
10-18-2017
Donavon Warren and the Hornburg LA team were fantastic from start to finish! Very helpful and responsive throughout the process! Great overall experience!
"Best Deal I Ever Got"
Great experience and a better deal. Ill be back for my wifes car in a few months.
"Look For Used Car"
08-31-2017
Very responsive group. Pleasure speaking with them
"Jaguar F Type S British Edition"
The jaguar F Type S British Edition is awesome and a true pleasure to drive and living up to my expectations, wish the buying experience was to the same standard. I visited several Jaguar dealerships in my quest to find the right car, would have to say the Horburg LA facility was at the bottom of the scale in every category, from the Location, amenities to the staff.
"Get Service"
What are you waiting for? Best spot to purchase a vehicle. Experience sellers that get you in and out
"Hornburg La"
The experience was great at hornburg. I did not feel pushed into anything. The service was incredible and it felt more like dealing with friends than a salesperson. David Sandoval walked me through everything step by step and was looking to clear up any confusions I had. I would definitely refer Hornburg to family and friends as the experience was wonderful
"My Rate For Hornburg Land Rover In Sunset."
Great experience at Hornburg Land Rover. David Sandoval made all the process smooth and fast. I filled all paperwork on-line and by the time I reached the dealer, all process was mostly done. He gave me an estimate for my monthly payment, and this price never got higher on the final contract. They were all friendly, and well educated. They found a great deal for me, and oriented me to get the best car at the best price. Im very satisfied and giving them peaking five stars. -Alvaro Segura
"Hornburg Service"
Always well taken care of but trying to get an appointment is sometimes quite a challenge.
"Hornburg Service"
Always well taken care of but trying to get an appointment is sometimes quite a challenge.
"F-type Purchase"
Both Sales Manger (Hamid) and Finance Manager (TJ) were excellent. Both were personable, professional and on top of everything having to do with this purchase. Follow-up was great, as well.
"Great Experience! "
07-22-2016
I love their friendly and prompt service. Robert is one of the best sales men I have ever dealt with. If your looking for a friendly a trustworthy person at this location ask for Robert.
"Best Dealer, And They Actually Care...."
The Hornburg team on Sunset lead by Martin Dodsworth is bar none the best when it comes to a Range Rover Dealer. I was going to leave the brand and get a Mercedes due to trouble with past models and Martin and his sales team (Liz Obst) are basically the reason I remained a customer. They deliver without pressure, care about client needs, and are honest and kind which are characteristics that are often not found in a sale transaction at a car dealership. My 2016 RR supercharged is amazing and I thank them for their help and continued service.
"Great Service Team"
Great service, Larry was awesome,timely. Car came back detailed....Definitely recomend
"Great Experience"
Less than a month after purchasing a vehicle from out of state, I had to bring it in for repair at Hornburg. They treated me as though I had purchased the car from their dealership. They handled all my warranty issues and did a superb job. What a terrific customer service experience.
"Great Customer Service"
Mike my RR consultant is very pleasant and a very nice person. Of course he is very helpful and always upfront of the cost before the service/repair is rendered
"Great Service"
Great service, timely, helpful service department and convenient
"The Best"
LARRY JOHNSON IS THE REASON WE OWN JAGS - THE BEST OF THE BEST
"Easiest Car Buying Experience Ever!"
Walked in, saw the car I wanted on the showroom floor, test drove it and an hour after the test drive I was driving it home! Great car leasing experience!
"Great Service!"
They did a great job and fixed everything very well!
"Great Service"
The service was professional and friendly I leased the car - Range Rover sport. Facility was clean and well organized. In general it was very pleasant experience.
"Excellent Experience!!"
Everyone was great!! When I drove in I was met by an employee and within a couple of minutes met my service advisor.
"Very Poor Service "
very poor service they brake defendant part in your car every time you go for service i have my SUV for 6 month and they replace the transmission
"Easy Process."
Third car I have gotten here. Easy fast process. Not high pressure.
"Great Experience"
Sy was wonderful to work with. He was knowledgeable and very helpful throughout the process. Thank you !
"Quoted Repairs Exceeded $13,000.00"
Quoted repairs exceeded $15,000.00. Opted for a more reasonable oil change.
"Great Personal Service"
Excellent personal service, with good understanding of you the customers needs.
"Nice People"
The entire team made my experience as pleasant as spending "that much" on a car can be. They figured out a way to get me the exact car I wanted within the impossible timeframe I required, and with courtesy and consideration for my busy schedule. I would recommend Hornburg to anyone.
"Excellent Service "
Long time customer, always excellent On time and courteous service. New service facility is beautiful.
"Quick, Efficient Service"
Just a quick note to say that we brought our Jaguar XJ in the Friday for some servicing before the Memorial Day Weekend at 2 PM, and Mike Colavitti and his team got us in and out and on our way for the weekend - awesome service, happy to recommend Mike and his team! Jason Breemen
"You Won[t Find A Better Dealer Than Hornburg!"
Ive bought several cars from Hornburg, and have NEVER been disappointed. From the sales crew to the service crew, Ive always felt treated more than fairly, and have complete trust in them. Its rare to find, but Im a very satisfied customer!
"Great Service. "
Michael Colavetti was very helpful and gave me great customer service. Will go back just to see him for sure. Great service!!!
"Great Experience "
Easiest purchase of a car Ive ever dealt with. No hassle and great costumer service.
"Excellent Response. No Hassle Service Center."
After leasing a new Range Rover Evoque I had a particular issue with the vehicle that I needed to have resolved or I would have been a very unhappy customer. Land Rover USA and Hornburg came together to resolve my problem to my complete satisfaction. Now Im a very happy Evoque driver and Hornburg customer!
"Best Dealership"
I went for a new car and it was the best buying experience I ever had. I got an awesome deal for the new jaguar f type R and Im really glad that I bought from them
"Excellent Experience"
I worked with Dino and received outstanding customer/sales service. He worked with me until I found the perfect deal on the exact car I was looking to purchase. I finally bought a 2014 Jaguar F-Type V8 S convertible and saved over 20K! The best deal Ive ever received on a luxury sports car. I will continue to buy and recommend Hornburg and Dino to all my friends. Doug Davis
"Awesome Customer Service"
I have been a Range Rover Leaser and purchaser for years. I keep coming back time and time again. Their service is phenomenal the sales people and representatives at Hornburg really ensure that they provide great customer service and make sure the clients needs are met. One happy customer!!!!!
"Exceptional Experience At Hornburg Land Rover La"
Lizzie was exceptional! Can I say more? Great customer service, great experience in the Hornburg showroom and great knowledge about the jaguar and range rover cars.
"Excellent Service And Great Value"
Lizzie Obst is my sales person. She is honest, smart and a pleasure to work with, I just bought my 3rd Rangerover from her and could not be happier
"Great Place"
They made a great effort to get the car I was looking for
"Environment"
Excellent, it was a pleasure working with Dino and the entire team at the dealership
"Maryam Hassani"
I needed someone to come over and teach me how to use the equipment in the car. It took a long time (calling the supervisor) finally someone came over and taught me how to use it (very helpful). But he couldnt figure out how to use the remote for garage opener and promised me to call me back in few weeks. Now it is few months pass, havent heard from him. I have called the company stayed on the line and left a message… I still cant use my garage opener…. thank you
"Great Service. Tech Larry Johnson Was Awesome. "
Exceeded expectations. Fantastic service. Awesome facilities. Larry Johnson ***** tech.
"Former Customer"
I dont use Hornburg anymore. The repair & service department is poor on customer service and their prices are twice as much as independent Jaguar repair shops. The last time I was there I had an appointment and waited for 20 minutes watching their service managers standing in the doorway drinking coffee and making jokes. It was disappointing.
"Xf Purchase"
We are getting a very low MPG on this car about 12 . It is advertised 19-28 on the car. Not happy!!! We took the car in, but they asks us to wait 3-4 months.
"Best New Car Experience Ever!"
A few months ago I was considering 4 different new cars for myself. My last dealership stop was to Hornburg. I should have skipped the other three and just gone there first. Not only did I get the car I wanted most but the experience was delightful and easy...all thanks to Dino there. He took the time to answer all my questions and presented himself it in an authentic, friendly and professional manner. My Hornburg experience was a class act all around
"Fantastic Buying (leasing) Experience!"
Probably the best car leasing experience weve ever had. Right from the outset I told the sales rep that we most likely wouldnt be doing a deal that day, but he was happy to take us on a test drive in 3 different vehicles under no pressure whatsoever to purchase. Such a refreshing change to have a sales rep that was happy to just let you research and try out the product line. The sales rep had great knowledge of the car lineup, features, availability at the dealership and deals that were currently on offer. He even drove us down to the offsite storage location so that we could have a look at a specific color combination that wasnt in the showroom. Once wed decided on the exact vehicle we wanted and the price, there was no subsequent back-and-forth haggling with the finance manager or changing of terms/down payment amounts etc. What the sales rep agreed with us is what we ended up paying. That may sound obvious, but I have leased multiple cars where the sales rep tells you one thing and the finance guy comes back with something else. Not at Hornburg.....what you agree is what you pay! The experience was so encouraging, that I will be going back there in 7 months time to get a second car, once the lease on our other current vehicle expires.
"Employees Very Professional & Customer Oriented"
Purchased 2013 HSE full size Range Rover. It is the best vehicle I have owned. Great technology, handling, power, comfort. Service staff knowledgable and always helpful and friendly.
"Nothing Has Been Resolved Still Poor Follow Up"
Having read the other 2 comments, I called and emailed this dealership 2 times in two days and never received so much as a response. I can only imagine what the service department is like if the sales department is so poorly staffed. Luckily, there are Jaguar dealers all the way up and down the coast. This place is run more like a Hyundai dealership. Oh, BTW, bought a new Jaguar in Carlsbad.
"No Call Back"
I had a similar experience, e-mailed to inquire about a vehicle they had listed, left my e-mail address and phone number but never heard back from anyone. Oh well, I found a similar vehicle at another dealership, the other dealership got back to me the same day I inquired about the vehicle, they will continue to lose business if they dont respond to inquiries.
