"I Love My 2015c300 Mercedes"
09-08-2017
My experience buying my dream car was 5 stars because I had a gentleman named lovette giving me A+ service. He was patient and kind. I will request his service again when I am ready to come back in the future;)) Im glad to be part of the Mercedes family;)) thank you...
"Cadillac Escalade"
Peter from Middleton ma went to HerbChambers Cadillac Lynnfield Tuesday to buy Cadillac Escalade. If youre looking for great sells people I highly recommend Ted and Andy the dynamic duo made my experience very pleasurable.
"Herb Chambers Cadillac Of Lynnfield"
The wonderful service team lead by Mike is a fantastic journey. When you are greeted with professionalism and pride when you are in the service department. Mike & Paul are truly amazing. You really feel like your part of a family.
"Great Place!"
05-16-2017
Nice dealership. Very clean and always coffee, waters, breakfast treats, and even ice cream if youre waiting for your car to be serviced. Very honest shop and I highly recommend.
"Great Service, Pricing Policy Is A Little Weird"
05-03-2017
I went here recently looking to buy a used 2014 CTS. I worked with Ted who was extremely knowledgeable and very friendly. He made sure I knew the car before we sat down to talk about numbers. Unfortunately, the dealership operates with essentially fixed prices. They dont allow their sales people to move off the stated price. This policy would be fine, if the price wasnt uncompetitive on this one car compared to other dealerships. Really wanted to buy here due to its convenience and reputation for good service, but those things dont mean Ill pay an extra thousand dollars for a car when I can drive 10 miles and get it for $1000 less. Ended up buying a CPO car for $700 less at another dealership. The CTS we were negotiating on was only herb chambers certified, not CPO. Will probably come here for service anyway due to convenience, but was disappointed that the deal fell apart over so little difference in price.
"Amora Peabody"
03-01-2017
I had a wonderful experience dropping my car off the night before to be serviced the next day. they were just about to close, and the girl(receptionist) told me do not worry about it, I will help you. she was pleasant helpful and willing to stay to help me. I wish I knew her name. My second experience with service, was the exact same service. friendly, no worries and cleaned my car when I picked it up. so happy with the Lynnfield location..
"True Pros Without The High Pressure"
Great guys here who will help you get into the car you are looking for. I did not buy from them because I chose a different car/brand but it was not for lack of a great deal. The guys over at Herb Chambers Cadillac are top notch pros. A very classy dealership with the great sales team to go with it. I will be there in the future when I do decide to get a Cadillac.
"The Best Service Ever!!!!!"
05-31-2016
Service manager MICHAEL ANAGNOS did unbelievable job. Friday before Memorial Day weekend he managed to fix my vehicle even though he had to locate and deliver parts from miles away. Dealership was extremely busy but he managed to finish difficult and time consuming job on my vehicle. I had the best service experience in my life.
"Outstanding !! Service,communications, Mgmt./staff"
05-24-2016
I want to recognize Michael Anagnos, Service Manager, for his "Outstanding" Excellent Communications, An Action Oriented individual with regards to ensure his "Customers" are completely satisfied in all aspects to Services performed at Herb Chambers Cadillac Dealership in Lynnfield, MA. While I live in New Jersey and visited the dealership a few months back with a minor concern with my previous Cadillac, and stopped by for assistance, Mike immediately resolved my issue. I was happy for his assistance and on my next visit to Boston area which I visit monthly I stopped by and saw a New Cadillac and based upon knowing the assistance I received from a previous visit I decided to see a salesperson Salvatore Cusenza, who also communicated and went over my personal needs for obtaining another new Cadillac. Sals, time afforded me to purchase another Cadillac which I have owned a few over the last few decades. Thanks again, also to Sals assistance. While I live in New Jersey, and could have purchased another Cadillac in my own State, I decided to purchase in Massachusetts based upon the my few exceptional relationships via communicating with Herb Chambers personnel as I feel it was a Win, Win for both Customer and Dealership. I just had my New Cadillac Serviced for the 1st time and it was a pleasure to relax while communicating with Mike Anagnos, and another salesperson Walter Arsenault until my car was done with the service being performed. In summary, Thanks !!! to Michael Anagnos, Sal Cusenza, Walter Arsenault and the rest of the Staff at this dealership for making my trip a happy visit.
"Excellent Service And Pleasant People"
12-31-2015
People were very helpful and pleasant. Explained everything clearly. Was in and out in no time.
"Justin"
12-30-2015
Mike in service is wonderful. Very professional and accommodating.
"Best Of The Best"
12-29-2015
As always - a wonderful experience. The staff - Sal, Lorne, John, Richard, Mike, and Paul were extremely helpful in my investment choice. Their professionalism, organization, and friendly personalities are refreshing.
"Leasing A Cadillac Srx"
12-28-2015
Met with an excellent salesman Ted Bouchard. Originally we were going to buy a used Cadillac after Christmas. We ended up leasing a new SRX before Christmas. We are delighted with our new car and the dealership made it "user friendly". Minimal work on our part. It will be my 3rd Cadillac. I contemplated going with another brand and we looked in other dealerships, but we kept coming back to Cadillac. I am anticipating good service, which will keep us coming back to the brand.
"Ron Bilodeau"
12-28-2015
Service was professional, courteous and on time. My car was washed, vacuumed and there was a bottle of water in each cup holder.
"Cadillac Xts Year Model 2013"
12-22-2015
First rate always treated with politeness and compentently!
"Great Experience"
12-18-2015
all service items performed correctly. Staff extremely nice and helpful. Loaner car was great
"Always 5 Star"
12-18-2015
I am always satisfied with Mike and the staff in the Service Department..it is always a 5 Star Visit!
"Wonderful Service"
On time fast, courteous, and efficient service!Wonderful waiting area as well.
"Fantastic Experience"
12-09-2015
My experience with Herb Chambers Cadillac in Lynnfield, MA was outstanding. This is my first time at this dealer, but my 4th Cadillac and my 3rd Cadillac Escalade ESV. From sales to service to the professional receptionist. I was treated and respected. I would recommend this dealer and the name of Herb Chambers to everyone. I hope you all get the experience. They do stand behind everything they say.This is a great end to 2015.I will look forward to my next Cadillac Escalade ESV from Herb Chambers Cadillac.
"Review Of Service"
I had a service appointment and everything went smoothly and quickly. Mike in Service is great! I thank Herb Chambers Cadillac of Lynnfield for their effort and service.
"Great Service! "
I made an appointment, went to appointment. was treated very professionally by the gentleman is the Service Area. He said there was a recall for some minor problem and this would add on another hour of the service appointment, I asked for a loaner car and he, Michael, was very helpful in quickly organizing a loaner car for me. This made the entire experience easier. I happily took the loaner went home , returned the next day , picked up my car, all questions I had were answered, the car drove well and it was looking fresh and clean, having been just washed. Michael said the recall went fine, all was taken care of and I left. Great service, caring and professional staff, what else can one ask for? Thank You.
"5 Star Service All Around"
My appointment was on a Saturday which is usually busy. Michael was prompt, professional and very attentive. I work in the customer service industry, and service like Michael provided should not go un-noticed. Thank you Michael.
"Great Service Dept"
Mike in the service dept is always helpful and courteous
"Great Service, Clean Facility"
11-19-2015
The customer service at Herb Chambers Cadillac of Lynnfield is ALWAYS exceptional. I would recommend this dealership to any one who wants outstanding service.
"Exceptional Service"
11-17-2015
There was a squeaking noise coming from the front seat and steering column. When I told Mike the service manager about it he immediately took it for a test drive and agreed to take care of the problem he immediately set up an appointment to have the car dropped off and have a loaner available for my convenience I was called the day the car was ready I picked it up at my convenience he said there was no charge because was on the warranty and I am ecstatic with the results thank you very much
"Mr. Edward Sloan"
11-16-2015
Michael Anagnos, the Service Manager,at Cadillac Dealership in Lynnfield, MA was friedly, courteous and explained issues explicitly about the car and the time repair/maintenance would take.
"Excellent Dealership And Service Department"
11-10-2015
Excellent service as usual. I always receive prompt service, great loaner cars and the staff is fantastic.
"The Best Cadillac Dealership I Have Ever Been Too!"
The best Cadillac Dealership I have ever been too. thank you Mike and Paul you always respect my time and my needs! thank you! keep up the outstanding service! I will be back for more!
"Great People And Service,very Clean Store.."
I stopped in for an oil change last week,they got the car back to me quick cuase I was in a hurry,I had noticed oil or grease on my floor mat,I told service about it,and they said no problem and replaced my mats with new SRX mats,very nice people to deal with,and love how clean the waiting area is,oh and the free coffee and muffins are excellent!!!
"Aaaaa"
11-02-2015
Friendly, professional, quick. Great waiting area and refreshments.
"Title"
10-29-2015
Overall a very pleasant experience. No pressure, very professional and no surprises or delays.
"Outstanding Service"
10-28-2015
This was my first time ever visiting Herb Chambers Cadillac I had a wonderful experience. I was very impressed with Mike the service manager I thought that is energy was very high during the time that I was there every person that I interacted with there made my experience even more special and was very friendly and positive cant wait till my next visit
"Always Above Average"
10-26-2015
Always a pleasure......pleasant, professional staff....very nice, well equipped waiting area.
"Great Service!"
Had my Cadillac SRX serviced in Lynnfield, needed new tires, regular service and 2 new parts. Paul was wonderful to deal with, great service!
"Oil Change In Lynnfield"
10-15-2015
only had an oil change. everyone there was extremely pleasant?.service was done quickly and efficiently.
"Michael Addesa"
10-16-2015
as always coming in to Herb Chambers is a pleasant experience-the staff are all very helpful
"Top Notch Service"
10-14-2015
Excellent service. Absolutely top grade. Courteous and efficient and on time. Could not ask for better.
"A+++, Great Service"
10-09-2015
Great service, very accommodating! Wouldnt go anywhere else.
"Consistent Great Service."
The staff at Herb Chambers Cadillac in Lynnfield is professional, courteous, and efficient each time I have taken my CTS there for repair. Mike A in service is professional and helps from the first call of repair need through completion of repair.
"Super Service!"
09-30-2015
Believe it or not..its true....I had a pulsing issue in the front end when slowing down from high speeds on the highway... I called Paul on Wednesday afternoon for an appointment, he got me in the very next day at 1 PM made the repairs and out the door by 2 PM job complete and ready to go.....thats what I call super service.....and by the way the car was washed and vacuumed as well
"Councillor , Everett,mass."
Your Service men were polite and very good in answering any questions I had, Your Sales manager (Sal), took time out to greet me as I sat in the waiting area, and have some words with me regarding my health. I am very pleased with your operations. Sal Sachetta
"Great Service"
The service was great and all personnel were very helpful. The only complaint I have has nothing to do with the service. I have a 2012 CTS and it has no spare, just a air pump. I am 74 yrs old and can not manage it, especially last week when I had a hole in my tire, I needed a spare!! Why they dont put a spare I will never figure out!! Using a pump may be OK for a young person but not for a senior or a woman. The pump was useless because the tire was so damaged it couldnt hold any air, I needed a spare. I had to have the car towed when a spare would have prevented all the problem. Re-think the air pumps and replace them with a spare tire!!! Thank you
"Herb Chambers Cadillac Lynnfield Gets 2 Thumbs Up!"
Herb Chambers Cadillac of Lynnfield as usual did a great job with my SRX!!!! The older gentelman that greats you as you pull up is so nice he is very welcoming and makes sure you leave with water and the place inside is always clean and nice and Mike and Paul are very knowledgable and are always ontop of whats going on with your car/truck/suv
"Oil Change"
08-31-2015
Oil change, tire rotation, multi-point check, and exterior wash in about 45 minutes. Comfortable waiting lounge with ice cream, snacks and beverages.
"Excellent Customer Service"
08-28-2015
My last experience at Herb Chambers Cadillac was excellent as usual!
"On Time And Correct"
08-25-2015
As usual the service department treated me with respect and did the service on time and as promised thanks
"Great Service Team. Strongly Recommend."
08-25-2015
Had a flat tire that needed to be replaced. First call: Mike Anagnos at Herb Chambers Cadillac. Why? Because the guy is terrific and so is the rest of the service (and sales, for that matter) team. Its not typically fun to have to spend a few hours and a few bucks getting your vehicle fixed, but Mike and the team go out of their way to make it an enjoyable experience. Herb Chambers is fortunate to have such outstanding employees. I strongly encourage anyone to take their vehicle to Mike at Herb Chambers Cadillac in Lynnfield. No doubt you will be totally satisfied with the service and your overall experience.
"New Cadillac Xts Purchase"
08-21-2015
I could not be happier Ted Bouchard and his son Chris took very good care of me. I am a happy camper and at present Ted is getting me up to speed on the bells and whistles on the XTS. Excellent dealership.
"Great Service...."
08-17-2015
excellent service as always!!!!! Your service dept went above and beyond,
"A Team Of Friendly And Competent Professionals"
08-17-2015
Most incredible customer service and care team I have experienced. Everyone that I encountered was remarkably friendly, respectful and strikingly competent. Truly, an expert product presentation and delivery. My transaction at Herb Chambers Cadillac of Lynnfield = Perfection!
