"Customer Service"
Arnie Permison is the best customer service employee. Always helpful, attentive & a true professional.
"Stevens Ford Lincoln"
Service was excellent. The car is new and needed an oil change. They were on time.
"Service At Stephens Ford Of Milford"
Well repairs were done, better than my regular mechanic, which after 5 attempts could not fix problem. The ford dealer was very detailed, testing other systems, and giving the vehicle a checkup of all systems.
"Vehicle Repair"
Treated courteously. Repair took longer than expected & I was accommodated with rides home & back.
"Stevens Ford"
Excellent experience. Definitely care about their customers
"Oil Change For Our 2017 Lincoln Mkz"
Very happy with our service. Our car was washed before it was returned to us.
"Waranty Service"
Two defects that were found on auto at time of purchase were resolved satisfactorily.
"Stevens Ford Service Dept"
Did exactly what they said they would. Didnt try to get me to purchase stuff I didnt need done to my vehicle. Very professional.
"Stevens Ford Milford Connecticut"
Very Good timing on a Saturday with friendly representatives
"Pleasant Experience"
Quick, efficient and economical service. Nice facility and friendly customer service.
"Recall Service"
no problems with the process of signing in the car or getting the doors fixed for the recall. it took about the time that I was quoted.
"Truck Service"
Great service and friendly atmosphere. Highly recommend Stevens for all your needs.
"Services"
Got my car serviced for a regular oil change. I didnt have any issues. My appointment was accommodated for the next day. I was greeted with nice customer service. I will say this a complete turn around from the service I had the year prior.
"Lincoln Service"
oil change, tire rotation and complimentary car wash went smooth
"Stevens Ford Milford Quick Lane Service"
Excellent repair, kept me informed, gave me oprions, very professional and friendly staff.
"Repairs"
VERY PROFESSIONAL AND SATISFYING FOR THE REPAIRS DONE TO MY VEHICLE.
"Lack Of Communication"
I recd this survey but I have not been contacted by anyone to let me know if my vehicle has been completed and is ready for pickup.
"F-150."
People are friendly and helpfull. Good service in service department.
"Ford Fusion"
Satisfied customer. Will return for service. Will recommend This facility to others.
"15,000 Mile Service On My Ford Fusion"
08-18-2017
Very good service. They additionally investigated a slow leak complaint on one of my tires, found a nail and promptly repaired.
"Service On My Lincoln Mkz."
I found the dealership and service departments staff to be very professional and curitious.
"Car Care"
I brought my Ford Freestyle SUV in recently for a synthetic oil change, fluid check, tire rotation. hoses etc. Stevens Ford gave me a ride to a friends hose while I waited, did the work as promised and provided a car wash too.
"Stevens"
Great experience. Mike Healey was extremely helpful and knowledgeable. He took the time to demonstrate all the vehicles features and was very courteous!
"Lincoln Service"
Service was timely and accurate; service staff was professional and knowledgeable.
"Peter Spambanato"
EXCELLENT SERVICE. SALESMAN WAS VERY KNOWLEDGEABLE. AMD HELPFUL.
"Customer"
Stevens Ford is top notch! I have purchased 2 Explorers from Stevens. They are the best dealership I have ever dealt with.
"Stevens"
The salesman, Mike Healey, was very knowledgeable, friendly, and helpful. He took the time and effort to explain every detail on the use of the car.
"Patricia Kane"
08-10-2017
got excellent service when i bought my car in! they were all very helpful and caring. will bring my car back for service again! Gave me a loaner and wash my car. very satisfied!
"Service On My Ford Fusion"
08-08-2017
My experience with having my Fusion serviced has been very easy. Arnie at Stevens Ford is so helpful. The waiting area is clean and comfortable.
"Incompetent"
I brought my vehicle to Stevens Ford Lincoln of Milford 4 times and they were unable to make repairs to my car, which was under warranty. I got my car back from them and told them I was done with them. All through out the process they failed to tell me what was going on, I had to call them to get a status on the repairs and they never had the correct parts forcing me to come back another day. On the fourth appointment they didnt even ask me about what times I was available to drop off the car. Tom from the service department simply left a message at my house that I was to drop off the car the next day at 8 AM, so I was forced to rearrange my schedule to make the drop off. That day Tom asked me when I needed the car, and I said as soon as possible since this is your fourth try and I need my car. I dropped the car off at 8 AM and they were to replace a single part. At 3 PM that day I still hadnt heard anything about my car so I was forced to call them. They told me the car wasnt done, but no one knew why and that they would give me a loaner car which they planned to charge me for. I told them to put my car back together and I was coming to pick it up because I was done with their incompetence. Then Pete the head of their service department called me up and begged for an opportunity "to make it right". I told him I didnt ask for anyone to call me and that I was done with Stevens Ford Lincoln of Milford, but he kept begging. I finally agreed only because I always try to use local businesses and scheduled a time for them to pick up the car at my home and drop off a loaner. Come the scheduled day and they missed the pick up time, messing up my schedule once again. I called to complain and the receptionist kept putting me on hold saying Pete was not available. I was forced to call back to finally get Pete on the line, only to have Pete argue with me rather than simply apologize and fix the trouble. I told Pete not to send anyone to my house to pick up the car, but some guy showed up anyway and I had to send him away. I could go on and on. My experience is one of the worst customer service experiences I ever had, from the attitudes to the incompetence to the incredible disregard for customer satisfaction they ticked all the boxes of deplorable customer relations. I can only assume that the owner has no idea how bad the service department is, because if the owner knows how bad it is and hasnt done anything to fix it then there is exactly no hope for that business. Avoid their service department like the plague.
"Car Of My Dreams"
From the time that I checked out the website until the time that i left the dealership it was nothing but extremely professional, friendly and understanding people. They helped me get out of my financed vehicle and into the car of my dreams for a price that couldnt be matched from any other dealership. Great trade in values, great negotiating for prices and above and beyond service. 10/10 would recommend
"Daniels Purchase"
Hello we recently purchased our Ford Explorer from Stevens Ford Lincoln. We had an amazing experience working with Ihab Zareiy. He was a pleasant understanding sales person. He answered all of our questions and concerns and made us feel comfortable during this process. He wasnt pushy and understood that as a family we wanted to contemplate our decision. He was truly great and I would recommend him to everyone. Thank you for a wonderful experience and now we are apart of the Ford Family.
"Matt Chonko"
I had a great experience as a new car buyer. My dealer Brahm was very helpful and always made himself available whenever I had a question. Loving my new 2017 ford fusion
"Will Is Great!"
Even through we did not purchase with Steven Ford, Will P did a great job. He was very thorough, knowledgeable, & friendly. Anyone looking for a Ford, I highly recommend going to Will.
"Irena"
Great experience! We were not looking to make the purchase on the day of the first visit. But the dealership was willing to work with us and we made the decision.
"What A Great Dealership. Great Experience..."
Sales Manager Brian S helped us a great deal on buying our 2017 Explorer. They kept the dealership opened late just so we can drive off in our new Explorer. What a Great experience will definitely buy my next vehicle from Stevens....
"No Pushing"
I was looking online doing my little research until I came across Stevens. I called made the appointment. The person that took care of me is David Miller, I was treated like a person from the moment I walked in, not a bank account. David took the time to show all the features in the car, and they are many went for a test drive and I didnt want to return. Two days later I picked up the most gorgeous and practical car for my budget. I would recommend to give them a visit before you make up your mind. I will most definitely go back.
"Good Deal"
Nice selection of cars...got a fabulous deal on my Ford Explorer.
"Stevens Ford Milford. New 2017 Ford Escape"
I have only great things to say about my experience. Joseph Hudak was my salesman and he didnt pressure me . He offered me a great price. He then spent plenty of time showing me all of the features of my car.
"Efficient And Straightforward Service"
Top-notch service from Stevens Ford. I purchased a used vehicle about two weeks ago and found the overall experience incredibly stress-free. Frank was an absolute pleasure to work with and I am very appreciative of his help. Overall the pricing was reasonable - my only qualm was that I chose to purchase an extended warranty, and I found that the pricing system on the different plans available was a bit confusing. That being said I never would have imagined that buying a car could be this easy and I am very happy with my new (to me) vehicle. Its also worth mentioning that from what I saw, their used cars were in excellent condition, even the ones that were a bit older. Thank you!
"Double The Fun!"
While visiting Stevens with my wife who wanted to test drive the Ford Escape, I spotted a car with legendary styling and performance -- the 2015 Taurus SHO. While not looking to purchase two cars, the availability of such an exceptional car combined with the superb customer service of Joseph Hudak and the fantastic deals offered by Stevens, we decided to buy both!
"Outstanding Experience!!!!"
I recently purchased a 2011 Ford Fusion AWD from Stevens of Milford and found the experience to be stress free. I drove down from Hartford and met with Joseph Hudak who I found to be very professional and knowledgeable. I had been looking for a AWD Fusion with low miles and Stevens price on the black 2011 was the best. I would highly recommend Stevens and look forward to returning.
"Great Experience"
They always treat me well. I can count on Joann v. To be honest and knowledgable about the service on my car.
"Fast, Friendly Service"
I purchased the Ford Flex thru the dealer, and have taken the car there consistently for service and maintenance scheduled service. Have never been disappointed with the quality or condition of the car when it has been returned.
"Friendly And Efficient"
Went there to fix my old car which had major issues, and I was able to pinpoint a resolution with the help of Joseph Hudak. We found a car with a major deal, the specifications I needed, and with the help of his team, I traded in the old ford, and we were able to make the #s work. Now I have a new car that I enjoy very much. Thanks Joe and Stevens Ford!
"Great Service"
The salesman I dealt with, Josehp Hudak, was knowledgeable about the features of the cars, the pricing options and availability of the car I was interested in purchasing. He did not push me in any direction I was not comfortable with and went out of his way to find the exact car I was looking for and deliver the car on two days notice. The entire staff at Stevens was very helpful and made the car buying experience a pleasant one.
"Awesome Experience!"
Traveled all the way from Long Island, New York to Milford, Connecticut to purchase a used vehicle for my daughter, and it was well worth the trip! This dealership provided us with the lowest price we could find anywhere! It was a pleasure working with our Client Advisor, Joseph Hudak, who was very honest, helpful, and knowledgeable! I would definitely do business with Stevens of Milford again!
"Great Service Dept."
I had Jessica for my service writer & she did every thing she could to make me & my daughter happy customers.My daughter car was fixed & at the price she said it would be. The service Tech ( Frank ) very Prof.& clean showed me what had to be done & why. I am very Pleased with the service Dept & will go there again when needed
"Excellent!!!"
I can only say good things about Stevens Ford of Milford! The service was exceptionally good! The staff was professional, knowledgeable and honest. They went out of there way to be helpful and friendly. A great team! If in the market for a new car, I highly recommend Stevens Ford of Milford.
"Will Poole Was Great!!"
I recently purchased a gently used Mazda CX-7 for my wife. Our decision to buy was contingent some relatively minor repairs ALL of which were taken car of SWIFTLY. There was one part that had to be ordered, but it came in when promised and the final repair was done on the day that our Salesman (Will Poole) said it would. I was very impressed! I recommend this dealership. Ask for Will!
