"Sherwin Goodluck=best Car Salesman In 72 Years."

06-06-2017

I just bought a new Lexus from Lexus of Manhattan. Sherwin Goodluck, who was my salesman, was the most effective, caring, open & honest car salesman I have ever encountered and his promise to be available to help me to understand all of the bells and whistles on my new car forever after the sale has already been proven true twice. I could not have been happier or more satisfied with the entire experience. Both he and the dealership are highly recommended and in a class miles ahead of the dealership at which I bought my first two Lexuses.

"Professional Team"

professional team same as the Lexus brand and know exactly how to get the customer satasfaction

"Excellent And Fast! Top Notch Customer Service"

06-24-2016

Very fast and knowledgeable, from salesman, trade in evaluation, to finance managers, everyone at this dealership is a true professional who values anothers time and understands the need for expediency and will always try and save you money. Couldnt ask for more. Have referred many colleagues and family to Juan in Sales.

"Very Helpful Staff"

04-30-2016

CONTACTED BY PHONE AND EMAIL.VERY COURTEUS.WILL VISIT THEIR DEALERSHIP AND BUY THIS WEEK.

"Excellent Dealership"

04-11-2016

Had an outstanding experience with Lexus of Manhattan. I live in upstate NY and drove down to look at a vehicle late afternoon. Ended up purchasing the vehicle, but it wasnt ready that day. Warren the sales specialist was excellent and personally delivered my new vehicle to my home 3 hours north of Manhattan. Excellent experience from start to finish and great customer service. I highly recommend doing business with Lexus of Manhattan! Ask for Warren when you call!

"Great Car Buying Experience From Start To Finish!"

04-09-2016

From the moment we walked into the dealership the service and attention we received were wonderul. Dariusz answered all of our questions and made the entire process enjoyable. From valuing our trade-in, dong the paperwork and walking us through the new car features we coudl not have asked for a better car buying experince.

"Superior Service"

04-09-2016

I just leased another vehicle from this dealer and was extremely satisfied with the experience, and particularly with my salesman, Dariusz Doliwa. Dariusz was responsive to my needs, attentive, courteous, efficient and a pleasure to work with. The overall staff is very good too, but Dariusz is the one who made it all happen. Already looking forward to my next leasing experience with Dariusz and working with the dealership for service during the course of my lease.

"Excellent Sales Staff And Service"

02-23-2016

We just purchased a Lexus certified RX 350. Our sales person was Dariusz Doliwa. Dariusz was extremely professional, very knowledgeable about the car and very patient with us. We felt no pressure and also felt comfortable asking questions, no matter how detailed. This purchase process was remarkably easy and professional. In addition, the showroom was spotless, and all of the employees were courteous, which made for an overall successful and pleasant shopping and buying experience. We highly recommend Dariusz for anyone looking for a Lexus and we highly recommend the Lexus of Manhattan dealership.

"Routine Maintenance"

I service my car at Lexus of Manhattan every time that little light comes on. They always know what needs to be done on the car and they always get the job done right.

"One Of A Kind"

Lexus of Manhattan really knows how to deliver quality service

"Great Service"

Lexus of Manhattan did an amazing job fixing my Lexus. Thank you Lexus of Manhattan

"Dariusz Doliwa-salesmaan"

07-22-2015

Dariusz Doliwa was a knowledgeable salesman explaining the various features of the 2013 Lexus 350 that we bought. Even more important, he was patient with my wife and I in the sales process and in the delivery process. He helped us set up our phone and contact info, programed our XM stations and preset radio stations, and spent time explaining the navigation system. salesman- When visiting Lexus Manhattan-ask for him

"Great Place, Great Peoples"

06-26-2015

This my second car from Lexus of Manhattan and Im so happy with it ! Theyre reliable and Professional, helpful and nice peoples . I wouldnt go anywhere else . I feel like safe and comfortable there . Great place to buy car ;)) I like to thank Dariusz Doliwa , hes a great person ....

"Not Your Typical Sales Experience"

06-22-2015

The minute I walked into Lexus of Manhattan, I felt like I was partnered with a Consultant rather than a salesperson. Dariusz Doliwa was extremely knowledgeable about the details of the features of the cars (and trust me, I tested him with all my questions!) and he went above and beyond to get me my car the same day as I needed it fast. The rest of the team there also just made it all happen so efficiently and I didnt feel ever like I was being pushed into buying something I didnt feel comfortable with or for a price that didnt feel right. Quite the opposite - I was consulted. Great, great job. My only suggestion is around the facilities: my family is a Lexus family and apparently waiting areas in other dealerships have some pretty amazing offerings (espresso/latte machines, tons of snacks, etc.). This facility could potentially beef up that area a bit more. But all in all, Love my Lexus!

"What An Experience!"

06-16-2015

From the minute we walked into Lexus and met Dariusz Doliwa, everything in our car purchasing experience was flawless. His personality is a pleasure to work with -- he is extremely knowledgeable and patient…exactly what you need in this process. Once we made our decision (that day!) we had the exact car we wanted (and the best personal tutorial on all the features!) within 24 hours. I highly recommend Lexus of Manhattan and especially Dariusz.

"Best Salesman Ever!!!"

05-11-2015

Dariusz Doliwa is a beyond perfect salesman. First of all, he helped me a lot when I was thinking to purchase a car recently. He helped me throughout the entire process of purchasing it, and was very patient and kind throughout the whole way. He provided me with good information regarding the vehicle. He is indeed a very talented and intellectual salesperson.

"Awesome Experience"

04-19-2015

I recently bought a Lexus RX 450h from Dariusz Doliwa at Lexus of Manhattan. He initially reached out to me after I requested info on a car and after a bunch of emails (and appointments that I had to change) I was at the dealership and in my new car the same day. All told, it took less than three hours from the minute I walked in the door to having my new car! This includes trading in my old car, going for a test drive, getting financing and doing all the paperwork. Everyone I worked with there was great (Anthony Sorrentino being the other) and it was an extremely easy process. I dealt with other Lexus dealerships in the area but I didnt feel I received the level of service I received from Darius. I would definitely recommend him if you are interested in buying a Lexus!!

"My Purchase Of A Lexus Was A Pleasure!"

04-14-2015

Dariusz Doliwa did a great job showing me and guiding me in my new purchase of a Lexus!

"True Lexus Fan!"

04-15-2015

I am up to my 3rd Lexus in 10 years because we LOVE the vehicles and even more than that - we are thrilled with the ease and convenience of leasing/purchasing a Lexus from Lexus of Manhattan. Our most recent lease took place within 24 hours - when we decided to get a new car! In less than 36 hours, we had a great deal and a shiny new black Lexus GX in our driveway! Darius Doliwa, the sales consultant made that happen (with the help of my friend Ignazio!) Darius was the consummate professional who explained all the new features and went out of his way to accommodate our needs. I highly recommend using Lexus of Manhattan for your next Lexus purchase/lease.

"Professional, Patient,"

03-09-2015

First, let me begin with my sales person Josue Garcia, he was patient informative and was willing to find the best vehicle that I felt that suited me, well I decided to purchase a used Lexus gs 350, and I must say that I am very happy with my purchase, let me begin with the facility, all there vehicles are indoors, that is a plus especially in the winter months, they service there used vehicles before they are put up for sale, not just an oil change and filter, they go beyond..... I have been to many dealers not just for myself, but to help friends with there purchase of a vehicle, through my experience Lexus of Manhattan is one place that I felt at ease, no hassle at all, even when I was contemplating with the financial department (Richard) was upfront with all the numbers, I saw first hand what Lexus service is all about. Thank you Josue and Richard, I look forward to purchasing or leasing in the future.

"Best Service"

02-27-2015

Mike Johnson our sales person was thorough, and very professional. I was an out of state buyer (all the way from GA) bought a new vehicle the entire process from identifying the vehicle we liked and getting the vehicle was flawless. I would strongly recommend this dealership in fact one of my family member is in process of buying a vehicle this spring.

"Fredrick York, Lexus Of Manhattan <3!"

02-27-2015

I had an absolutely amazing experience at Lexus of manhattan with Fredrick York and the whole team. This was my first time buying a car and after hours of research I felt like I was going to go into a place where I was going to feel pressured and stressed. It was the complete opposite here at Lexus of Manhattan, I loved how everyone was so nice and Fred was great, talked to me as if i was a friend and not a customer. I loved that he answered all of my questions in a knowledgeable way and was very patient and nice. Thank you so much for making my experience awesome!!

"My First Experience..."

02-27-2015

The entire experience was very pleasant. I felt like a valued customer from the beginning. I wasnt pressured at all and advised very well about my options. I would certainly recommend them to anyone looking for a car. Darius spent plenty of time with me explaining things and making me feel comfortable in my new Lexus. Fr. Jim Worth Pastor St. Joseph Church Maplewood, New Jersey

"Amazing Atmosphere!"

02-16-2015

If there were a place that a different car dealership would want to be like, it is most definitely Lexus of Manhattan! Between purchasing my first car here and coming back to get my oil changed, each visit is better than the last. Hats off to Lexus of Manhattan for always providing the best in customer service! Thomas Peterson

"Dont Trust Their Certified Vehicles. Dangerous"

02-12-2015

Made purchase of a "Certified Pre-Owned Vehicle" . After taking ownership of vehicle many few things started going wrong on the vehicle. After shine on tires disappeared I noticed tires were old and showed hairlines cracked all around tires. Also known as dry rotted tires. Another issue was a rattle coming from the steering wheel column. Both of those issues should had been taken care of at time of Certifying the vehicle. I took the vehicle back to Lexus of Manhattan and Used vehicle Sales Manager Danny, dismissed me saying the tires are not dry rotted buy dry cracked. I would have assumed he had knowledge on vehicle maintenance but he didnt. Nor tires or rattle was taken care of. On a later day I checked the key fob valet keys. One of the keys they gave me does not belong to my vehicle. The overall condition of the vehicle I purchased is great. My experience with this Lexus dealer was not the best. The used vehicle section needs new management. The sales men are great, but the maintenance of the used certified vehicles needs to be addressed.

"Great Service From Mike Johnson @ Lexus Of Manhatt"

02-10-2015

Mike Johnson really made the process of purchasing the certified pre-owned Lexus we bought a virtually trouble free process. We came from out of state to buy the car and though the intra state registration process can be slower than otherwise Mike made sure we got all of our documentation on time. We are very happy with the dealership experience and I tell people about it often.

"Dariusz Doliwa At Lexus Of Manhattan"

02-09-2015

Dariusz Doliwa at Lexus of Manhattan was a very helpful sales manager.

"Great Service"

02-09-2015

Great experience, nice showroom , the service is amazing

"Buying Our Lexus_ With Dariuz"

02-05-2015

We worked with Dariusz Doliwa to buy our new car from Lexus of Manhattan. Working with him was a nice change compared to our experiences at other dealerships. Dariusz spent a lot of time with us, answering all of our questions and yet, did not put any pressure. He guided us in the right decision, but was not pushy. This made the entire experience enjoyable. He was fair and honest in our negotiations, and we would highly recommend him to anyone who is looking to purchase a Lexus.

"Awesome Experience: Ask For Michael Johnson!"

02-03-2015

I was so pleasantly surprised by my experience in buying a car in Manhattan. This Lexus dealership is located along a stretch on 11th Ave, with many other competing dealerships. Upon arriving at Lexus, you notice the little things that make a difference (i.e. the valet parking, organization, bespoke and professionalism of the staff). Michael Johnson was great. He was extremely patient and knowledgeable during our test drives. He even came in on his day off to show me a car that I was interested in. He was attentive without being pushy and really knew his product. Overall, this was an extremely positive experience and have been very pleased so far.

"Excellent Purchasing Of Certified Pre Owned"

02-03-2015

Mike Johnson took excellent and attentive care of us. He made himself available even after hours, worked with our needs and schedule, did not pressure us. He was knowledgeable and informative, polite and respectful.

"Exceptional Service"

02-02-2015

It was one of the best experiences I ever had buying a car. Service has been exceptional from the very beginning. From the moment Lexus of Manhattan representative Fredrick York called me to answer my questions everything has been done just right. I was very impressed by Fredrick professionalism, openness and focus on a client convenience. Also the speed of delivery of new car was amazing. Despite that everything has happened in a few days all the documents was ready and in no time I’ve been out of the dealership driving a new car. I want to say thank you to Fredrick York and the rest of the team who took care of me and recommend this dealership to all the people who likes exceptional service.

"Lease Direct And Skip The Leasing Company"

02-02-2015

I used to lease all my cars from a leasing company and had never stepped foot in a dealership. When I got the invite from Lexus of Manhattan, I decided to check them out.Fredrick York was my sales person and he was great from beginning to end. He made the whole process simple and even beat the price of the leasing company with no haggling required. I definitely recommend Lexus of Manhattan and Frederick York especially.

"Awesome Experience With Buying My First Lexus....."

02-02-2015

I traded in a 2012 honda crosstown for a 2011 GX460 Lexus Truck. Unreal luxury, Thanks to Lexus Of Manhattan and this awesome guy name Frederick York... Im in my dream car now.. these guys are about their business. Great coffee and butter rolls while waiting as well. My wife cant wait to meet Fred so she can trade in her honda and be married to *Lexus*... Lexus Of Manhattan are the kings of New York. Theres no debate!

"Love This Dealership"

02-02-2015

The staff here is very courteous and professional. I have been buying cars from them since 1999 and I have never had a bad experience. I will always continue to recommend Lexus of Manhattan to my friends and family, for when they are in the market for a vehicle. Thank you as always Lexus of Manhattan, for an exceptional job! Mike E.

"Terrible Customer Service"

12-30-2014

Go elsewhere for service. I felt scammed. I returned a leased vehicle in pristine condition and later received an invoice for $400+ for a lost key when I returned both keys. The dealer has no record from that day to show whether I did or did not return the keys and I seem to have no recourse as I have been in a vortex on this dispute for 6+ months. I finally escalated this to the General Manager who was also not helpful. Throughout my lease term, I felt overcharged for service and more than once there was confusion on appointments booked.

"Terrible Customer Service"

12-30-2014

Very sloppy scheduling department and lack of paperwork. If there is a problem or mistake, the customer has no recourse as I have learned. When I returned my leased vehicle in pristine condition, I was later charged for a lost key. I had submitted two keys but there is no paperwork to reflect this because they didnt record it and acknowledge that they do not keep records on returns. I feel like it was a made up charge - to the tune of over $400 - and I have disputed the charge now for 6 months to deaf ears. To add insult to injury, I am still getting calls to schedule service appointments after I have repeatedly told the callers I am no longer a customer. When I had the car, I also felt nickeled and dimed with every service appointment.

"Pre Owned Toyota Purchase"

09-02-2014

I purchased a pre-owned Toyota Highlander from Lexus of Manhattan. My overall experience with this dealership was excellent. The facility was very nice and clean. The sales manager, Rodney? was very personable, helpful, and pleasant. He made us feel at home. Our salesman, Josh, was a nice, helpful man, who did not pressure us to purchase the vehicle.He let us take a test drive and decide ourselves whether to make the purchase.The price was fair and they knocked a couple of hundred dollars off.The business manager ? conducted our transaction in a professional but also personable way. We were able to drive the car home that same day, after it was fully detailed. I havent bought many cars lately, but Ive never been at a dealership where they bring you soda and pizza while doing the paperwork. If you want to be treated right, and not go through some of the BALONEY (no cursing allowed) that some other dealers put you through, I would recommend Lexus of Manhattan, and Id ask for Josh.

"Rx 350"

06-20-2014

After searching for months on internet for a certified pre-owned RX 350, Lexus of Manhattan had exactly the car I wanted. Black with parchment leather and loads of packages included. Price was great and sales service by Josh Garcia were excellent and highly recommended. Received the vehicle in fantastic condition and took care of all the after sale service. Thank you! Bob

"Great Service"

06-20-2014

I had a great buying experience at Lexus of Manhattan. Josh Garcia, in particular, is an extremely professional salesperson and ensures that all of the customers needs are met. He was patient and eager to answer all of my questions. I would definitely recommend this Lexus dealership for the quality service that they provide.

"Purchased A Used Car From Lexus Of Manhattan"

06-20-2014

Purchased a used ES 330 from Josh Garcia. He managed the process very well from setting a time to see/drive the car through delivery and after sale. Car was delivered impeccably with the dealer providing some items that exceeded my expectations. While I did not buy the most expensive car there, I was treated as though I did. I give them very high marks.

"Great Experience Buying From Lexus Of Manhattan"

06-20-2014

I recently purchased a vehicle from Josh Garcia of Lexus of Manhattan. Being an out of state buyer, I was very cautious and hesitant about the whole process. I corresponded with Josh about the vehicle and he made the whole process as seamless as it can be. I flew to New York to finalize the deal and the vehicle was in great condition just as it was described to me. Josh was very professional and he did not only meet my expectation but exceeded it as well. Josh even gave me his own cell phone car charger for my trip back home. I drove the vehicle home (~650 miles) and every mile was well worth it. Thank you.

"Louis Rivera Of Lexus Of Manhattan Is Amazing"

06-20-2014

I had an amazing experience with this dealership and I credit Mr. Louis Rivera of Lexus Manhattan for this. I felt so comfortable with this guy, he was patient, knowledgeable and perceptive about my preferences. Louis was a gentlemen who earned my trust almost immediately as his very personable yet upstanding charm was overpowering. Louis worked to match me up with the right car and the right deal. It was like Lexus meets Disney! Service thru and thru was excellent and even the paperwork was stress free! Obviously the cars could sell themselves but there is no better feeling then to get a guy like Louis who gains your trust and treats like a million bucks through your entire experience. Thanks Lexus of Manhattan, Im coming back and Ill be sending my friends too!

"Lexus Rx350 - Thank You Josh!"

06-20-2014

I recently purchased a RX 350 from Lexus of Manhattan, and Josh made the whole process educational and non-inimidating, and actually enjoyable! As a female who had never purchased a car from a dealer, I was a guarded and apprehensive with all those time-worn notions you hear about buying/haggling for a car. After all said and done, I found it to be a very satisfying process, total opposite of what I was thinking going into it. Josh and his team were communicative and provided great customer service, and I could not have asked for a better experience. Very professional team and dealership. And I love the car!

"Thank You Lexus Of Manhattan!"

My exerience in purchasing my Lexus IS 250 was pleasurable. I came in with my own finance package and Mr. Rivera went out of his way to ensure that I received financing with a better rate. Overall, the customer service was great. Natalie in finance took as much time as needed to explain every detail of the financing process. I must commend Mr. Scharoon on exemplifying excellent customer service even when I was not the most polite customer, he assisted me throughout the process of purchasing the vehicle and went out of his way to ensure that I knew how to operate the vehicle as well as the features. That spoke volumes to me.

"Best Dealer Ever!"

In this economical crisis we are having, I began looking for a vehicle that can save me money. I contacted Lexus of Manhattan and spoke with Louis Rivera who assisted me, in a very professional and caring way, in acquiring a new vehicle. Rivera understood my situation and gave me the best deal, and best vehicle in a time like this, the CT 200H. A economical vehicle that will save you both time and money. Thanks to Rivera I now pay less on my monthly lease, and save more money on gas. I would recommend anyone to Lexus of Manhattan. The Lexus team is very professional and caring. They will treat everyone, and anyone as part of the team. You will definitely feel comfortable with the treatment and the help they offer you. Thank you Lexus of Manhattan!

"Their Motto "...customer For Life" I Agree!"

Ok so I’ve always been a skeptic of dealerships. Weve all heard the stories; but I was in the market for a great deal and after quite a bit of research Lexus of Manhattan had reasonable pre-owned vehicles for sale. I figured let me see what they were about. I must admit getting connected with Augie was truly a blessing, definitely not the typical car sales person you hear about. Augie was patient, relaxed, pleasant and didn’t try to pressure me into a sale. We discussed several options and with the approval of his supervisor (Louis) we were able to get a win-win for all. Lexus of Manhattan by far is a true representation of the Lexus brand and honestly made me feel like I was a valued customer. The team I met with (Augie, Natily and Louis) by far have convinced me this dealership will continue to get my business. Honestly when the time comes, I’m going to find out how I could by a new car from the pre-owned team I dealt with! Definitely two thumbs up and my complete recommendation.

"One Of The Best Sales Person To Have To Help..josh"

Just got my car from Lexus of Manhattan, and I can honestly say I had the best sales person, ever. Josh G made my car shopping experience a very pleasant one. This being my first luxury car purchase, he did everything that was needed and more to help with my transition and processing. I felt like I was his only customer, he spent hours with my family and me, without rushing us to make a decision. I really am happy with my car choice and the sales person I had… It was an awesome experience for me.

"Awesome Buying Experience All Around"

Walked in and got exactly what I wanted at a better price than I imagined. They made the car purchase painless and I am very satisfied with thier service and car! Drove all the way from CT and would do it again any day.

"Excellent Buying Experience"

Our experience buying a pre-owned 2011 ES350 could not have been better. Our salesman, Augustin Sharron, was exceptionally courteous and knowledgable without being pushy and I greatly appreciated that he was not patronizing, as some salesmen can be when dealing with female customers. We found the perfect vehicle for our needs, received an excellent price, and the buying process went very smoothly. In addition to Mr. Sharron, we found the entire Lexus of Manhattan staff very professional and friendly.