"Great Experience"
I was shopping for a new f-150, and had dealt with Mark Whalen in the past. As usual mark was helpful and took the time to understand what exactly I was looking for in the truck. He located one at another location and locked in the deal. The new truck was at Fullerton in a very short time. He listens to what customers are looking for and finds it. The entire team at Fullerton is always a pleasure to deal with. There are many ford dealers to go to and get a vehicle, but Fullertons commitment to customer satisfaction and customer care are why they are the only dealership I will go to. glen jerzak Manville,nj
"Sailor"
Great service received from M. Dunlap. Very professional. Ill be back to Fullerton for service and another lease in 2020.
"Easy, No Pressure"
I had a great experience with Mike Dunlap. He was very patient with me and helped me understand all of the features without being over the top and pushy. I would definitely fo back!
"Great Sales Rep"
We have purchased five fords from Fullerton of the past few years. We keep coming back to see chris jones, he makes the car purchasing process easy.
"Mostly Great"
The service that was performed was done well at a comparable price to aftermarket shops. But they just cant seem to hear a noise that makes me crazy. I will try again with them. And this time I will drive the test drive. Also the afternoon shuttle service ends at 330. This makes it very difficult for after work transport to pick up a car.
"Ford Fusion"
The service is friendly. The atmosphere is comfortable. They answer all questions in a timely manner. They only charge you for the time they do work. If the car takes longer because something needs to be ordered, they won t add that to the bill. They are fair. Honest.
"Owner"
The sales process was presented without pressure and very informative
"Ford Escape"
I was fortunate to deal with John Caruso at Fullerton Ford. Easiest transaction in buying a car that I ever had!
"Badlt"
I have been a Fullerton Ford customer since 1986. Outstanding service, caring compassionate employees , never any problems. My entire family drive vehicles we purchased from Fullerton, 4 in total.
"Good Experience"
Very professional, not pushy, courteous, accommodating. Smooth leasing process!
"Process Was Made Easy"
Chris J was a very big help when it came to finding a good quality certified preowned car. He was very willing to work with my schedule, and guided me through a process that was made simple.
"2017 F250"
Mike Dunlap was a great salesman. Highly recommend him and the dealer. Hes very knowledgeable about the trucks. I bought a 2017 f250 from him. Great experience.
"F250 Truck"
Great experience! Would buy there again. Staff was friendly and accommodating.
"No Help At All"
I saw a vehicle online and reached out many times. I called and was put on hold and no one ever answered. I was ready to purchase car that day. They missed out. I went to another dealer and got my new car the next day.
"Fullerton Jeep Somerville Nj"
Fullerton Jeep has horrible customer service. I purchased a new JEEP from them in June of 2016. There was a mix up on their part and the jeep was accidentally sent to Georgia delaying my pick up by a week. I was promised a set of all weather mats because of this error. It is now December of 2016 and all though I receive an almost daily text from my sales person who I will not name here that he is personally going to drop my mats off at my place of employment the following day, each day passes and I have no mats. I give this dealership a BIG 0 in customer service. They obviously only care about getting the sale and getting rid of the customer. Sales people obviously only care about their commission . I certainly will never purchase another car or recommend Fullerton Jeep to anybody.
"Fullerton Jeep Somerville Nj"
Fullerton Jeep has horrible customer service. I purchased a new JEEP from them in June of 2016. There was a mix up on their part and the jeep was accidentally sent to Georgia delaying my pick up by a week. I was promised a set of all weather mats because of this error. It is now December of 2016 and all though I receive an almost daily text from my sales person who I will not name here that he is personally going to drop my mats off at my place of employment the following day, each day passes and I have no mats. I give this dealership a BIG 0 in customer service. They obviously only care about getting the sale and getting rid of the customer. Sales people obviously only care about their commission . I certainly will never purchase another car or recommend Fullerton Jeep to anybody.
"Purchase Of Used Minicooper"
Test drives and purchase went smoothly- all sales people were friendly and helpful. Dealership was clean and well run. Paperwork process was a bit slow but overall a good experience.
"First Time Ford Buyer"
Our experience at Fullerton Ford was nothing more than stress free. We are a first time Ford customer as we have always purchased Chevys. Love the look of our fusion and its contents. It rides wonderfully. James Sheeley was extremely helpful and assuring when it came to our purchase. He informed us about all the cars features and the certification that the used car goes through to make it certified preowned.
"Great Service"
Great place and great people I will recommend this place to all my friends and not only friends and it will be my first stop if I ever need a new vehicle
"Fusion For Me"
I was pleased with my car buying experience because James was very knowledgeable,. He listened to what I needed and ensured thats what I got. There was no pressure or trying to change my mind. I have no complaints about James and his help. Only challenge was how long the overall process took. We were able to drive out with a car but it took a long time to get through the "check out" process. That being said Craig was also very helpful in the business office and everything went smoothly. He was also very knowledgeable and gave me no pressure. It may have been a situation of not enough staff to handle the checkouts that held us up. Overall I would definitely recommend Fullerton and working with James & Craig.
"Easy Positive Experience Buying New Escape"
From the beginning to the end, test driving to buying and picking up my new Escape was pretty easy and uneventful. James was informative and easy going, not pushy at all. He helped narrow down what I wanted and found a couple cars right away that matched spot on. He was easy to reach for additional questions and took his time explaining the details of the car. I would definitely recommend Fullerton and James.
"Great Experience. A++++ Dealership"
Great experience. Brian was a terrific and got me the price I was looking for. I would definitely purchase another car from this dealership.
"Great Experience"
Sales rep James Sheeley was great. After calling several dealers and asking if I could talk to someone about getting lease info details, explaining that my husband would be the actual signer, they said no way, my husband would have to be there and refused to meet with me to even discuss lease payments. I called Fullerton and explained my situation and got an appointment with a sales manager, who in turn asked Mr. Sheeley to help me. After 4 hours of his time, I left with a contract drawn up contingent upon my husbands approval, but after he reviewed the info, he didnt want me to buy that particular car (a Focus 1.0L 3 cylinder). When I called Mr. Sheeley the next morning to inform him, he found me a 2.0L 4 cylinder, I went to look at it and he drew up a new contract with the exact same payment, my husband later came by to sign the contract and I drove my new Focus home!
"Great Buy At A Great Dealership"
Great buying experience without the typical sales pressure. Rob did a great job working with me on a price that I was comfortable with and I would buy from them again in the future. Thanks Fullerton Ford
"The Great Purchase"
My wife and I have leased 2 vehicles dealing with Mr. Yonker and have been very satisfied with our purchases. His experience speaks for itself. Very knowledgeable and patient.
"Nice Experience No Pressure"
I have dealt with Chris J for years excellent salesman very personal and took care of me. Service department does well too.
"Purchased A 2016 Ford Edge"
I new the car I wanted and within 10 minutes I was making a deal. There was preasure. I picked up the car the next day.
"The Best Place To Buy A Brand New Car"
They were very helpfull from the moment I laid eyes on the car I wanted. The best service I ever had buying a car. Im recommending this place to everyone I know.
"Paul O"
Had my 2013 Chrysler 300 serviced here. My Rep was Cathy who kept me posted on the progress of my car the entire time and had the word done as promised. Everyone I dealt with was friendly and courteous. Next time I need work done I will be going back to Fullerton!
"Efficient And Friendly- Wifi And Workstations"
Took my car her for a recall repair to the airbag. Made an appointment by phone, and received three reminders by email. Service drive is indoors, which is good for inclement weather. Expansive waiting room with strong wifi, work stations, passable pastries/muffins, and a Keurig coffee machine. Shuttle to take you home or nearby restaurants or shopping was not needed. Start to finish, my 8:00 AM appointment to have the airbag replaced was done by 8:44. I dreaded the results of the free "99 point inspection", assuming several service needs would be suggested. However, the only thing turned up was a need for two new tires, of which I was already aware. This, to me, speaks to the honesty of their diagnosis, and I would use them again.
"The Best Dealer And Service"
I have been using Fullerton for about 15 years to service all of my corporate lease cars. My advisor Fred Avila is outstanding. I cannot say enough good things about using this dealer.
"Fullerton Ford"
Very pleasant buying experience. Did not feel like we were pressured into unwanted extras. Good discussions with the Salesman, Sales Manager, and Finance representative.
"Fullerton Ford Was Great"
We had an amazing experience at Fullerton Ford - Jordan really helped us with all of our questions and made sure that we found the right car without any pressure. He was extremely helpful and very kind, and made the whole process a great one. This was the first car we ever purchased, and Jordan made what could have been a stressful situation, a really great experience.
"Recommended."
The staff is friendly and the service is excellent. Would recommend to anyone looking forward to buying a Ford.
"Great Buying Experience"
I cannot say enough good things about our sale rep Steven Centeno. This young man was very helpful and his knowledge of the car impressed me. He took the time to answer all of our questions to the fullest and made this experience very pleasant for my wife and I. This is the third car that we purchased from Fullerton.
"New Car Process"
Worked with Mark W. He made the deal happen, really went as for just a test drive but my wife loved the color of the car. It was obvious that they Mark wanted to earn he business and he made sure to meet a price that was reasonable for me and my wife. We usually have dealt with another dealership (4 leases thru that dealer) but that dealer was not willing to move off of what I considered ridiculously high pricing on a car we were interested in. Only issue with Fullerton in the delivery of the car was a stain in the back that I noticed on the test drive. Stain was still there when we picked it up. Mark was very attentive when I brought it to his attention and cleaned it immediately, but that is something that should have ben taken care of when the car was cleaned for delivery.
"First Time Leasing"
We had been looking for a cost effective way to get a bigger family car. James really worked with us to get a lease in our price range and helped us get a great value for our trade in. Great experience overall.
"Satisfied Customer Since The Year 2000"
Coming to Fullerton Ford is always a pleasure and very much a positive experience for me. Everyone is friendly, helpful, and courteous, and their repair costs are very reasonable. I enjoy talking to Paula Dodd, and my Service Adviser Erica was very pleasant. I miss seeing and talking to Alan Prince and Keith Davis and Dina.
"Outstanding Services"
Excellent customer service. Very professional. They are really good dealership . Im very satisfied .
"2nd New Car Leased From Here"
Leased a car here 2 years ago and my lease was up. Got a new fusion titanium energi and Chris was great yet again. My parents were also here last month as their lease was up as well. Great place and in 3 years my next car will be from there again!
"The Best Ever In Service"
I have dealing with Fullerton for many years. First with taking car of my company fleet car and now my personal car that I bought from fleet when I retired. Fred Avila has been my Service Advisor and has been wonderful. Paula at the check in desk is delightful. In a word they have NEVER let me down. Even when I have arrived in an emergency situation they have found me a rental when necessary and fixed all my cars promptly and expertly. My next car will absolutely be coming from Fullerton - I wont be looking elsewhere.
"Two New Ford Cars In Two+ Months"
We have gotten two great cars, an Escape and a Fusion, from this wonderful dealer in the last few months, and will need to get one more before the summer is out. They were very attentive, professional, helpful, pleasant and accommodating. I had lots of questions and they were all answered politely and thoroughly. I did not feel pressured into getting something I didnt want. Our interactions with sales rep. Mike S. and sales manager Rob A. made our visits enjoyable. We are very happy with both cars!
"Fullerton Fantastic Ford"
I recently visited Fullerton Ford for a routine oil change. The customer service was impressive! It was the Friday before Memorial Day weekend and I arrived at 3 pm. Fullerton team acted like it was just another wonderful day at work. The team was professional, helpful, and patient. Excellent customer service! The renovated wait area was comfortable and clean. I fixed a cup of joe, grabbed a free snack, pulled out my laptop and enjoyed the free wi-fi while I waited. Thank you Fullerton Team for the positive experience. Ill definitely be back!
"Multiple Purchaes, Better Every Time"
I have purchased 4 vehicles from Fullerton in the last 12 years. Despite living 2 miles from another huge Ford dealer I will always travel to Fullerton. Mike Dunlap, the sales team, finance folks, and service are all outstanding. Mike is the most patient salesperson I have ever met, and he will answer your questions honestly. Dont waste your time running around to other dealers, go to Fullerton!
"They Did A Great Job."
First off I needed to find a dealer to address the two recalls on my 2004 Jeep Grand Cherokee. Having bought a new car from Fullerton back in 1999 I decided to call them first. I spoke with Sarah in the Service Dept. and she checked on the availability of the parts needed and then set up my appointment. The day before I received a call to confirm my service appointment and to once again give me a confirmation that the parts were in stock. A reminder of a car service appointment the day before like a doctors appointment? How cool is that?! I dropped my Jeep off the night before because I am at work by 6:30 AM using the convenient key drop, nice and easy. The next morning I received a call from Mary in the Service Dept. confirming that my Jeep was checked in. Wow! Later that day at 3:30 Mary called to tell me that my Jeep was all finished and ready to be picked up. Nice. No charge because they were recall issues and an inspection report for other minor issues that need to be addressed, no pressure at all for these additional repairs. Very nice people and excellent service for recall issues on a car not even bought from them. Excellent!
"Good Service Nice Waiting Room"
Nice to see the new arrangement for service and things checked even before service begins, tires and alignment.
"Complimentary Oil Change At Fullerton Ford"
Took my new Ford Explorer in for a 10k oil change. I was happy to use the drive up service that didnt require an appointment, as I was a few minutes late and didnt have to worry about it. The waiting area had a private working stall for me and several others to work, and wireless internet. Coffee and muffins for all. The oil change was done quickly, and I was on my way.
"Ford Ecape 2011"
I stopped in to make appt to get my Jeep fixed..I met with Dean ( from Fulterton) and he brought me in to make appt to have jeep serviced..Dean could not be nicer, and brought me right to the customer service person...I was only going to make appt, and they took my jeep right in and gave me a loner ( a beautiful 2016 Edge) to use...everyone there was exceptionally friendly and curtious to me..Even Joe the service manager came over to me to make sure everything was going ok...he said he would call when the jeep was done...he actually did call me that day and said what was wrong with my jeep...he said it will be done tomorrow by 12:00 noon...to my surprise, he called me the next day and it was done on time..the service and people were just amazing over there... And no charge for the jeep they lent me!!! That never happened to me before!!!!!
"Another Car Game"
Gave a specific price, on a specific MSRP car and asked if they could beat the price. Got no answers to my questions, just more questions, calls, emails, and non-answers. I dread the new car process because of the games and sales games, but wanted to shop a fair price that I got. Fullerton talked themselves out of an opportunity and missed the boat on competing. They fall into the "just another car dealership" for me.
"Great Experience"
I brought my vehicle in for oil change, They meeted me proptly and pulled my car right in. They called me with any concerns and I had the vehicle back when promissed. Great Job.
