"Excellent Salesmanship And Customer Service"
Picked up a certified pre-owned 2014 5 series yesterday. Excellent range of cars and trims to choose from. We were helped by Paul Moomjian. If you go there, definitely ask for him. He was very knowledgeable about the vehicle and was very upfront about price and options. Would recommend to everyone who is new to BMW and thinking of picking up a CPO vehicle.
"Eugene Poznyak-amazing Salesman!!"
While we were looking for a new car, we had the pleasure of meeting Eugene Poznyak. We were very very happy with how this transaction took place! Eugene was very friendly and paid careful attention to what we asked for. He made this day unforgettable and buying a car easier than we thought because of him. We can count on him 24/7 and contact him at any time. Highly recommend anyone who is looking to for a vehicle to contact him, you wont regret it!
"Mr. Nitin Kalamdari"
Outstanding sales representative (Mr Nitin Kalamdari, courteous, very professional and knowledgeable about the trade and the product. I will strongly recommend openroadbmwedison and Mr. Nitin Kalamdari to all my friends and associates. Thank you.
"Bmw X3"
Santiago made our car buying experience Wonderful!!!! Perfect experience from start to finish
"Cheryl Thomas"
If you ever need to purchase a vehicle. Please do yourself a favor and ask for Cameo Rollins. She is knowledgeable, personable, and patient. Love her. I purchased my car on Friday from her and my husband purchased his car on Wednesday from her. She know what she is doing. What an experience. Awesome .
"Cheryl Thomas"
If you ever need to purchase a vehicle. Please do yourself a favor and ask for Cameo Rollins. She is knowledgeable, personable, and patient. Love her. I purchased my car on Friday from her and my husband purchased his car on Wednesday from her. She know what she is doing. What an experience. Awesome .
"One Of The Worst Dealership I Have Ever Been To"
I tried giving my business to this dealership two times and every time I got no where. First time I visited the dealership I have taken out on a test drive and afterwords I tried talking numbers but nothing was given to me. Second time I was able to talk numbers, but the numbers were out rageous. The agent did not try to put any effort in trying to sell the car. Very poorly managed. I would never visit them ever again.
"Great Service"
Last July, I leased a BMW from your dealership. Client Advisor Eugene Poznyak and Sales Manager Jamal Sutton were incredibly helpful . Recently, I had my vehicle serviced by the dealership. I called Eugene and he arranged everything for me. I was so pleasantly surprised that Eugene, not only remembered me right away, but was eager to help me out with the servicing. When people are ready to buy or lease a vehicle again-these details make a huge impression. Eugene is to be commended for his helpful attitude and enthusiasm with customer satisfaction.
"Great Service!"
Incredible service. Have been coming to our service department for a few years now. Santiago Piriz has always helped me be in and out. Even now that he is no longer on the service department, he still finds the time to accomodate me every time i come in. Definately reccommend him and the dealership for all your car related needs.
"Terrible Service"
It was good at first, but servicing the vehicle took way too long, I have been to much busier dealerships and they have done my services much quicker
"Excellent"
I leased a 230x drive from Roosevelt Morency. He is the best salesman I ever dealt with. He is very knowledgeable and accommodating. He spent time with me and explained and answered all my questions. Business Manager, Thomas Leis, made sure I signed all the necessary paperwork in a timely fashion. Both men were excellent
"Horrible Repair & Service"
I had my 2016 car towed to this dealership for repairs. It took approximately 30 minutes for a service agent to call my number for service. After asking several questions about the repair options and Open Roads guarantee for an outside auto body to make the repairs, i agreed to have them contract the service. This was a poor move, because it took 26 days for the repairs, the service agent never called with any status on the repairs. I had to call several times for updates & finally got my insurance adjuster involved to get a confirmed finish date. Once I received the car, there were spare parts still in the car, it had not been washed and the repairs were poorly completed. Open Road took no responsibility for the work/service I received. Im left to deal with the auto body facility. This is poor service on behalf of Open Road. I would not recommend them for any service nor sales.
"Amazing!!!"
I had the best and most pleasant experience here at Open Road BMW of Edison! Not only do I absolutely LOVE my amazing new 230i Xdrive convertible but they gave me a fantastic deal! Thank you to everyone involved: Richard Johnson my knowledgeable and friendly Client Advisor, Jamal Sutton his flexible and fair Sales Manager, Eric Goldberg the experienced Finance Manager, and Emilio my Genius who explained the fantastic features on my spaceship of a vehicle! I would recommend anyone in the market for a BMW to Open Road BMW of Edison! Go see Richard!!
"The Worst"
Stay away. Went to see a car that I was interested in but the sales person was keep asking me are you going to purchase it today? even before the test drive. He didnt let me do the test drive saying there are lots of cars to move. Who purchases the car without test driving? The car had lots of scratches and the sales person said theres nothing I can do about it as for negotiating the price. Anyway, they were too busy serving other customers and even said to come back in 30 min. They dont seem to treat customers seriously. What an unprofessional customer service. Very disappointed.
"First Bmw"
Purchased my first BMW from Open Road last weekend. I had the privilege of working with Paul Moomjian, who was not only very helpful in teaching me about the vehicle and service, but also worked very well with me and my budget to get me the best possible deal. Other staff members including Jose and Mike were very accommodating and helpful. I would definitely recommend Open Road to any friends or family pursuing a BMW.
"Worst Buying Experiance Ever!"
I was having mechanical problems with my car and needed a new car ASAP so i went to Edison BMW used cars. I left with a 2016 328I BMW 3 year lease. I still owed $9000 on my car that was having mechanical problems so i agreed for the dealership to give me $1000 for my trade-in, payoff the loan and add the remaining balance of the loan on to my lease payments. After 52 days and two lease payments BMW of Edison still has not paid off my loan to my trade-in. I am reciving calls from the loan company everyday telling me im late on my payment and still responsible for the loan. I have NEVER been late on a car note payment and because of BMW of Edison my credit is being negatively effected. I have been calling their finance and sells manager over these last two months onlu to het a bunch of loes and excuses. There is no excuse for them to jave not paid this loan off by now. I would NEVER GO BACK TO BMW OF EDISON AGAIN. IM NOT EVEN GOING TO RETURN MY LEASE TO THEM. THEY HAVE BEEN HORRIBLE.
"Horrible Customer Service At This Cpo Store!"
I came from NYC to get another brand lease from across the street from Open Road BMW Certified Pre-owned Dealership in Edison and brought my 3 Series lease return there. My car was pre-inspected and all I needed to do, according to BMW Financial Services instructions, was to drop the car off at any dealership. These guys treated me horribly, suddenly! For 30 minutes they were very nasty to me arguing that they wouldn’t take the car without a prior scheduled appointment, giving me run around and making me feel miserable. It was extremely unprofessional! There is absolutely no excuse to treat people like that, even if they don’t get another BMW from you. It was disgusting. They couldn’t care less about people!
"Pleasantly Surprised!"
On 3/26/2016 I was just browsing around while I was shopping in the area. So I pulled over and went to Open Road BMW certified pre_owned dealership. Then I saw her the 2012 Silver 535i and instantly fell in love. Then I was greeted by Cameo Rollins. Very professional I must say. Very knowledgeable. .I told her my needs and she went above and beyond to make sure that they were meant. I must say this by far has been my most pleasant experience ever buying a vehicle. Cameo along with the entire staff have done a great job! Hands down one of the best dealerships I have ever walked in. I definitely recommend that you stop by and see Cameo Rollins when you go to Open Road Pre Certified BMW. She will get the job done!
"Horrible Customer Service."
12-18-2015
Bought a 3 series new from open road. Brought in for a service with an morning appointment. Waited over 3 hours car was still not in the shop. Spoke with the service advisor and he said the mechanic was slow and "its hard to get good help" and he gave me a key cheap bmw key chain for my many hours of waiting. . By the time I got out of there i had spend over 4 hours waiting for what should have been a 20 minute oil change. That was just one time. The other times it was always 1 to 2 hours with an appointment. I only scheduled appointments to wait since it was a 45 minute drive to the dealership and I thought I would get better service since I bought the car new from them. The car itself had a number of issues which made the whole ownership experience bmw/open road dealership even more frustrating.
"Poor Customer Service"
I took my 2009 X3 for repair, the 4X4 and Brake lights were on. Tom, service advisor, told me the car had to be recalibrated. I paid $162.00 for the recalibration. A few days later, the lights came on again. Tom advised me to wait a few days, and see if the lights came on again. After a few weeks, they came back on, the car turned off, and wouldnt turn on. I gave it about 45 minutes, and it turned back on, but both lights were still on. I took the car the next morning, Tom wasnt there, another advisor took care of me. She said that it sounded like it was the battery, they took the car, and she came back a few hours later with a list of issues for repair. I told her that I wasnt going to repair anything because the lease was expiring, and I was getting another car in a few days. I was hit with a $168.00 bill. I reminded her that Tom asked me to come back to check the car for a repair that I already paid for, she said that they diagnosed the car with something else, therefore they had to charge me. I feel scammed, I paid for a repair that wasnt even the problem, and on top of that, they charged me to re-check the car. I called Tom, and left a message, never heard from him. I called the Service Manager Jim, he said he was going to call me back two days later, Im still waiting. I ended up going to another BMW dealer the same day, I leased a 2015 GT. If it wasnt for that poor service, I would have leased another car from them right there. I will never bring my new car for service at Open Road Edison.
"Brought 2011 C Class Benz"
On 6/13 I tagged along with my sister to pick out her BMW, while there I was talked into looking into buying from OPENROAD BMW, I wasnt quite ready to make the commitment but after a few hours I was given a great deal to not take advantage of. My dealer was Cameo Rollins, Amazing person, very personable and a professional car dealer. You Male dealers need to step your game up! She made it happen and worked her buns off to get me in my new car...my first new car...she took me from a Saturn to a Luxury Mercedes. Kudos to CAMEO and Mr. MIKE MAYFIELD. Thank you for the great service, making me feel comfortable with my investment, answering all questions and a wonderful BIRTHDAY GIFT FOR ME!!!!. -Shah
"Amazing Customer Service/ Great Inventory"
OMG! Where do I start? I will start with my dealer, Cameo Rollins. I have NEVER had a dealer work so hard to make things happen for me. What I like about Cameo is that shes a professional and knows her business. She understood my lifestyle and which BMW would match my expectations as well as my budget. I came in the door wanting a very expensive X5 and Cameo showed me the numbers and said "this isnt right for you right now. But next year, we will get you into the X5." She showed me a 528i Xdrive and I loved it. Cameo is very realistic and honest; she will tell you if something is not right for you which is what you should want from your dealer. She isnt all about "the sale" which made me trust her with this purchase; she is about building a lasting relationship with BMW. I trusted her so much I even brought my sister in who also purchased from Cameo (a Mercedes C300). (We actually drove off in our new cars on the very same day). The staff at Open Road are very professional and helpful; especially the business manager Mr. Mayfield. Suffice it to say, I am very happy with my experience at Open Road and look forward to a long relationship. I highly recommend this dealership and specifically, Cameo Rollins as your Client Advisor. Call her today!
"Great Service. Highly Recommend Open Road."
Excellent service from Hao. Very friendly salesman, knows his stuff, makes you very comfortable and works hard to get you a car youll love and is within your budget. My 3 series is amazing and I got a great deal!! Open Road and their staff is excellent. Bottom line if your thinking of getting a BMW definitely consider going to Open Road in Edison.
"Bought My Great 3 Series!"
1st off, love the car!! Ive always loved bmw, and purchasing my 2011 328i xdrive was great. The people at open road bmw/certified preowned bmw Edison, are great. Very nice people. Especially 3 people... CAMEO ROLLINS, MIKE MAYFIElD, AND JOE CARAVANO in parts. I would definitely shop here again if needed. They were willing, polite and understanding and thats what I love. I need people who honor their word and cater to the buyer, since we are important and spending our money. Out of all the dealers Ive ever used and or visited, they have always been the nicest and great!
"Cameo My New Client Advisor!!!!.... Go See Her!!"
In one word PROFESSIONAL is what describes Cameo she was great!! All I have to say is go see her if your looking for A brand new or CPO BMW!! She works in CPO SHE SOLD ME MY BRAND NEW 2015 428 x drive GRANCOUPE IM VERY HAPPY SHE GOT MY BUSINESS!! I WENT TO ANOTHER DEALER WHO WASNT GREAT SHE WAS AND THE PRICE WAS WONDERFUL!! GO CHECK OUT CAMEO IF YOUR LOOKING FOR A BMW SHE WILL MAKE IT HAPPEN FOR YOU!! Im FOLLWING HER WHERE EVER SHE GOES! HER FINANCE GUY MICHEAL WAS GREAT ALSO A GREAT TEAM THEY MAKE!!
"Excellent Service"
We bought x5 from open road BMW show room.our sales assistance was Nithin. We would highly recommend him to anybody. He is very friendly and I liked the way he welcomes the customers. We are highly impressed by the splendid deal he gave us. He has got lot of patience and helped us build our dream car. I would say he is the best sales assistance I have even seen before.
"The Greatest Of Service"
I just wanted to inform everyone of the great service I always get from Hamada Elmasry @ BMW EDISON. I say always because this is my second time buying from him. The level of service is unique the attention to detail is wonderful. The entire team is delightful. I look forward to buying again and again. MERRY CHRISTMAS TO ALL AT BMW OPEN ROAD EDISON N.J. THANK YOU.
"Excellent Salesman : Douglas Jeffries"
Douglas Jeffries has been my Sales Associate for my last two purchases. Doug is the consummate professional. Doug is extremely knowledgeable about the BMW product. Doug is patient and willing to answer all your questions. Doug is not a "pushy salesman". Doug gives you the pertinent information and then affords you the time to make a wise decision.I would not hesitate to recommend Douglas Jeffries to a fellow prospective BMW buyer.
"Great Service"
I was just there this Tuesday, Dec. 2 for a night drop off for a next day service & the employees were courteous, accommodating & very helpful with the special mention of Nadir Bayyinah who came over for me to sign the paper works instead of calling out my name to go over the desk, since I wasnt really far from where I sat. & most especially for his patience, because I had waited for a loaner car, I specifically asked for an X1 or X3 if there were already returns to look out for one while Ill wait patiently & he did let me know as soon as there was available. He is one of your best asset in your firm that I have encountered & that includes Billy Shannon, too who always treats me well & gives great service.
"Cameo Rollins Hits Another Home Run"
Just purchased another pre-certified BMW from Cameo Rollins. My second this year and the fifth car sold to my family (this year) by Cameo. She is the ultimate professional and a pleasure to work with. Without any reservation I am recommending Cameo to any of my friends and family who are interested in purchasing a BMW. I will even recommend her to anyone not even thinking of purchasing a BMW. She is THAT good and I already knows that I am eyeing my next BMW and will coming back to her. Thanks Cameo! Austin R. Cooper, Jr.
"Great Service"
Brittany was very helpful and ensured my car was serviced properly. Santiago Piriz - helped get me a 4 series loaner car Jordan made sure my tires were properly inflated
"Open Road Bmw/edison, Nj - Outstanding Service!!"
Engine light came on my X6, and Jose Ponce from BMW Service/Edison, NJ brought me a loaner and took my X6 for repair. Two hours later he called me to inform me of the problem and he assured me that everything was under warrantee!! The excellent service provided affirmed my decision to choose Open Road BMW/Edison, NJ was indeed the way to go!! Thank you Jose!! Damaris Quinones-Gray Newark, NJ
"Excellent Service, Eugene And Jamal 5 Stars"
GREAT SERVICE, EXCELLENT PRICE ON MY BRAND NEW 3 SERIES LEASE.
"Great Service"
Normally i dont write too much about experiences to anywhere but open road BMW compelled me to do so. Specially i have to mentioned Robert here as he is the one helped to get my 528i this year. He has such an amazing personality. He has changed my view about buying car and dealers. Qudos to Robert take care.
"Exceptional Professionalism And Service"
I own 3 BMW vehicles X5, M3, and M5. I have gotten all three serviced from BMW in Edison. The service department is very knowledgeable and attentive to detail. In particular I personally want to thank Mr. Sandeep Singh at the service department. I had some issues with the SMG system in my M3 and tried to get it serviced at another private garage since the car was out of warrantee. I spent almost $2,000 for only to have the SAME problem come back 6 months later. Then I had the pleasure of meeting Sandeep Singh who Quoted me almost 1/3 of the cost and had my car in and out of the door in less than 48 hours. It has been 4 years and the car Runs Better than ever and I have not had ANY transmission issues with the M3. I have since gone to BMW in Edison for any and each small issue/ maintenance. Thanks Sandeep Singh! BMW of Edison should be thankfull to have such a knowledgably service advisor as Sandeep Singh.
"Awesome Experience! Great Service Overall"
I just leased my 4th BMW and out of my 4 experiences, this was, by far the best! My previous 3 leases were done at a different dealership in which I never felt like I was buying a luxury car or that my business was appreciated. Then a friend told me to go to open road and I am so glad I listened! From the moment I walked in until the moment I left, I felt my presence was appreciated and I was being offered the service I deserved to fit the purchase I was making. My sales consultant was Paul Ebner and I truly cannot say enough about him. From the moment I met him, I felt like I knew him forever. He made the entire process easy and fun and not like I was "just buying a car". It was an experience. Both he and his manager, Allison, worked with me to help me to be comfortable financially in my dream car. They listened to what I wanted and did all in their power to make sure I got it. Upon leaving the dealership, and because I was in a rush, both Paul and Allison invited me back at my convenience to sit and go over all of the new gadgets in my new car. Paul even took the time to talk to and get to know both me and my sister, who accompanied me. We felt so comfortable with Paul by the end of our time together that we found ourselves inviting him to our annual holiday party in December! Ive had my car a week now and Paul has even taken the time to reach out to me twice to see how I was enjoying the car. All I can say is that I am glad I became part of the open road BMW family, thanks to Paul. If all of your salesman are as great as him, I would expect that you are the best dealership in the BMW fleet!!!! Thanks again, Paul!
"Exceptional Professionalism"
Striving for Excellence is the first thing that comes to mind when I think about Open Road BMW in Edison, New Jersey. My BMW sales representative Douglas Jeffries put me at ease when I was contemplating opurchasing/ leasing my first BMW. He reviewed all of the features of the BMW that interest me and services BMW offers. I became even more elated with the thought of driving a BMW. Douglas was not a pushy or overbearing salesperson. Once the sale was finalized, Douglas customer service and professionalism did not end there. Douglas continuously makes me feel like a valued customer and over the years like a family member. His consistent follow up communication (phone calls / postcards) on my vehicle, and promotional updates throughout the year and holidays, has made him my go to guy at Open Road BMW. As a BMW customer for over 15 years Douglass confidence, professionalism and awesome attitude, is what made me a loyal BMW customer today. I recommend Douglas Jeffries /Open Road BMW to all of my family and friends.
"My Experience With Open Road Bmw"
Regarding my dealings with Alex at open rd BMW , its been a long time since Ive dealt with someone or a place that was so accommodating and pleasant in purchasing my car . Alex did everything humanly possible so that we went home feeling as if we were dealing with a close family member. I hope in the future I can have many many more dealings with him. I wish him and his family health and happiness always. Sincerely Charles Kesten
"Always A Pleasure At Bmw Edison Service Department"
Anthony Sinno like always is the man at BMW service department of Edison. Whenever I call with a problem he turns it immediately into a solution and tells me to come in when it is good for MY schedule and when I get there am treated like a king. It is truly the reason why I continue to purchase BMW automobiles. Just keep up the great great work. Everybody always here the negatives and that is why Anthony and rest of service department deserves the respect and I THANKYOU FOR ALWAYS A TREMENDOUS JOB!
"Got My Car Here!"
Literally in less than 1 hour i walked away with my car! Robert is the best sales person ever. Hes fast and knows what hes doing. I have recommended a couple of people to go down to buy or lease cars there with him and they loved the experience!
"Awesome Experience With Open Read Bmw"
This was a very awesome experience buying a car at Open Road Honda Edison. We walked at the dealership that day knowing what we want and what we can afford. We had an internet print out of the car we want to see. Nitin Kalamdani walked to us and ask if we need help. He was ver helpful and explain every detail we ask him. We were not pressured and he was very patient with us. I highly recommend Open Road BMW in Edison and of course Nitin Kalamdani.
"Bmw X3"
I just bought a BMW X3 and had the best experience working with Open Road BMW Edison, Paul Moomjian. Paul was very attentive, informative and thoughtful. He made the over all experience exciting. I will absolutely go back to Open Road of Edison.
"Excellent Parts Department (joe Caravano)"
I have been doing business with Open Road BMW parts department for many years and Joe Caravano has always been a pleasure to deal with and always gets me the correct parts....
"Sandeep Singh: Bmw Service Par Excellence"
I was trying to save money on Service Engine soon light by going to local mechanics, thinking BMW service will be very expensive, but light kept coming back after few weeks.I spent like $1000+ in few months by going to different local mechanics. Then i decided to go BMW, Edison and met Mr. Sandeep Singh who did service of my car in couple of hours and after that light never back again and also car runs much more smoother. Since then, I am going to BMW edison since then for every small or big problem and always ask for Sandeep Singh to get my car done. Big Thanks to Mr. Sandeep Singh, He really know BMW engine!
"True Master Tech"
I was really happy with my sales experience but I gotta give Sidney Almeida a huge thanks! he went above and beyond his duties as a BMW master tech to take care of the issues with my wifes X3. Again thanks to the whole team at Open Road!!
"Professional & Honest"
My sales rep was Paul Moomjian. He was courteous and up front and honest. He relieved any anxiety I had or anyone gets when investing in a new vehicle. I purchased a BMW XI. The transition was easy and smooth. What impressed me the most is that he drives a BMW so he has experience and was able to offer suggestions in maintaining my new car in pristine condition. Go see Paul!!!
"Great Service - Worth The Travel For Me!"
Great service and help from Open Road BMW Edison. Theyre service department has been top notch in settling issues in my cars. I live almost 60 miles away, but well worth the time to travel to have service with them. Theyre service manager and service advisers are more than accommodating and always get the job done. 5 stars to Open Road BMW Edison!
"Bmw X5"
I came to the dealership to buy BMW X5 and I had great experience. I worked with Eugene and he was excellent. Eugene was low key, not pushy and respectful. He had filled the car up prior to my arriving. We did the deal quickly and he continued to follow up post sale and provide advice on other items. Very knowledgeable about the vehicle.
"Awsome Service!"
Absolutely awesome experience with service department and personally with manager Greg. That I call personal touch. He always have a few minutes to talk to you with answering all questions and always keep you update with status of your car service. Car was ready at exactly same time as Greg say. Guys who live at Staten Island even Brooklyn!!!!! Please DO NOT spend your time and nervous with Life quality BMW of Brooklyn. Those people treat you like a person who own them money long time and now call again to ask new loan. Go to OPEN ROAD BMW of Edison. Each mile and minutes you spend to go there is worth it. Take my word.
"Excellent Experience!"
I was having my 2008 528xi serviced at Open Road BMW Edison, and decided to get an "idea" of what I would get if I was to trade in my car. This was the best experience I have ever had buying a car. I was not pressured at all, my sales person Nitin Kalamdani advised me of many options and guided me through the whole process. Final result I bought a new car and I am extremly happy... I highly recommend Open Road BMW in Edison and of course Nitin Kalamdan... I am also extremly happy with their service department. My service rep has been William Shannon his level of experience and attention to every detail is what I would expect from a BMW Servise representative.
