"Service Department"
10-25-2017
All services handled as requested. All charges, rewards thoroughly explained.
"Excellent Customer Care"
Excellent customer care, Charles Corkran helped me and he was pleasant and friendly.
"Service With Smile And A Hug"
From the time I pulled into the garage for service to the time I left, I was treated with personal attention as though the dealership really cared about me. I have been to very expensive, fine dining restaurants, but I never had a waiter offer me a vehicle to drive while I waited 45 minutes for my table. Liz offered such a service from Lawrenceville with a hug. That made waiting for my car that much less strenuous. Thank you Liz and Lawrenceville Lincoln.
"Bgadasi@yahoo.com"
no wait time, very friendly staff, appreciated car wash waiting room could use some attention
"Maintenance Review"
My maintenance was completed as agreed and in a timely fashion
"Flat Tire Repair"
I brought my Escape in to have a flat tire repaired.
"Great Service"
Fast, easy and courteous! Made the appointment and serviced the car all in one day.
"Lawrenceville Lincoln, Lawrenceville, Nj"
The staff was professional, the service was finished in a timely manner and the waiting room was very comfortable.
"Car Service"
The service adviser at Lawrenceville Ford Lincoln provided exceptional service with a smile. He was engaging and answered all questions regarding the recall service request. As an added customer service benefit, he had the vehicle washed prior to handing over the keys. The service was quick and I was notified as soon as the service was completed. I highly recommend the scheduling application to customers looking to make an appointment.
"Review Of Dealership And Services"
08-19-2017
Every time I visit the dealership everyone greets me cordially and is willing to assist me promptly . I have recommended many friends to this dealership..
"Best Service Ever"
Hello, I am pleased to write this review fir the service I recieved at your Ford dealer from Jun. He was helpful and took extra time to explain things I had questions about. My car was serviced, washed and ready to go in about 40 minutes! Thanks for making letting me get on with my saturday : )
"My Lincoln Mkz"
08-09-2017
Both the car and the service Ive receive have been excellent.
"5 Star Service"
07-12-2017
The Lincoln service center at Lawrenceville Lincoln is top notch. Professional and prompt follow up from Micheal in the service department. Will go there for all service for my Continental.
"Great Service!"
Always a great experience! They make getting your car serviced easy.
"Navigator Service"
04-30-2017
From the time I arrived to the time I left Lawrenceville Lincoln, I was treated like you would expect a Lincoln owner to be treated. The service manager said 1 hour for service, and it was 1 hour. The Lincoln lounge is awesome. TV, coffee, tea, water, and even a shower, if you needed any of these acrutraments. When the service manager told me my car was ready, I wasnt. I actually was enjoying my down time. Thank you Lawrenceville Lincoln.
"Car Service"
This place is reliable. I dont like surveys. They could have better coffee in the waiting room. Ford has been good to me.
"Repairs To Fix A Knocking Sound Like An Mri"
They were quick to find the trouble and got me in quickly for the repair. They went the extra mile when my antenna topper was knocked off in the car wash and retrieved my Gumby antenna topper almost immediately. I used to go to another local Ford dealership locally for 20 years, and your customer service is 100% better then theirs. I was completely satisfied with the entire experience.
"Oil Change"
Good service. Kate was helpful and fine to work with.
"Service"
Pleasurable as always. Decided work would take time and put me in a loaner instead of me sitting there all day. I really appreciate that and being treated as well as I am.
"Great Service"
The sales service was great. I appreciate AJ for assisting me in leasing my vehicle. Very professional and patient. The service department was also of great assist when it came to unfamiliar circumstances with my new lease.
"Service"
Very nice people and a clean truck when i left. I will always chose lawrenceville Ford for all my service. thank you jim goodwin
"Review"
Always great!! Great service for the car and customer service
"Lawrenceville Ford"
Super Fast, Super friendly, great experience!! Didnt expect them to wash my car too!!
"Great Dealership Because Of Staff"
Although we are provided Concierge service we dont mind waiting in the Lincoln waiting room as same is comfortable providing coffee and snacks, etc. On this visit, the room was closed and we were directed to another room by the parts department. There were several stacks of tires in the room and the rubber smell was very over-powering making us nauseous. Our sales person, Liz, saw us and realizing we were uncomfortable had us take her vehicle to go and have breakfast while our vehicle was being serviced. In all my many years of driving I have never encountered a finer more caring sales person than Liz. We followed her from Reedman and were glad we did. Lawrenceville Lincoln is very lucky to had her.
"Lawrencevill Ford - Lincoln"
Quick easy PROFESSIONAL - The sales staff was professional and very helpful. The service department was friendly and cooperative. The only issue is the lot is small and pakring is limited.
"Review Online Service Orders Before Day Of Service"
The service was very good. I am always comfortable having my car serviced at the dealer and the price is very good considering it is a dealership. I never feel like I am being over sold on service! The only thing I wish is that when I schedule on line for service someone would review it before I come to verify the services I want can be done on a Saturday. I recently changed a battery and the auto windows are not working, I included that in my service needs when I scheduled my appointment online but when I arrived the service rep. stated that the tech needed for that service was not in on a Saturday. If that was reviewed I would have rescheduled my service to a time when it all could have been done at one time. Now I have to come in for a second time. I hope this can change because the online scheduling is very convenient but I cannot use it if I have to make 2 trips to get things serviced and/or fixed.
"Incompetent Service Dept"
The service department at Ford Lawrenceville are blatantly incompetent. Here are the issues I faced with them when I brought my vehicle in for a service- Brought my vehicle in for a scheduled maintenance and was advised to change cabin filter for approx total cost of $90. After leaving the service center, I noticed a whirring sound from the cabin fan. Brought it into the shop a few days later and explained the service rep about the issue. They claim they had a look at it and blamed it on a couple of leaves and pieces of paper. It baffles me that they found leaves and paper pieces so soon after the filter was replaced. I switched on the cabin fan in front of the service rep and the problem was still persistent. They advised me that they needed to disassemble the center console to investigate further, and to come back a week later to fix it. My third attempt, the service rep told me that they would have to investigate the noise and that would require disassembly of the center stack(visually pointed out the center console and GPS screen). At this time I did a quick Google search to see the location of the cabin fan and probable causes of the noise. The cabin fan is located behind and underneath the glove box on the passenger side. Its highly probable that when the cabin filter was replaced, some of the debris made its way into the blower which sits underneath the filter. In fact this is a well known issue for most vehicles and should have been apparent to the dealership. When I confronted the rep regarding this, he started agreeing with the diagnosis and suggested that he always meant the console meant the passenger glovebox area and not the center stack (which he had previously visually pointed out at the beginning of the day). He then came up with a cost of $89 to fix the issue. How he arrived at that number is a question in itself. Instead of owning up to the fact that the issue was caused by the technician (unintentionally perhaps) when the filter was replaced, they wanted to charge me more money to fix an issue that was caused by the service tech. This type of behavior and exploiting uninformed customers is just inexcusable I refuse to do any business with Lawrenceville Ford and I highly suggest everyone to stay away from this dealership (at least the service dept)
"Good Team"
The service crew are highly professional, and care about their customers. They are courteous and committed to excellence.
"Ok - Service"
The new people are trying - just not the same as Rick. Rick was the reason I came to guys to buy my car. Rick always took care of my needs with my Lic Nav. Now I have MKZ - and service just is not the same. Sorry. No early morning drop off where I can get a ride to work - That was A+ Car coming back for muilti visits for same repair - unable to get a ride or loaner However when I got there - Dominik had a loaner for me for a few hours which helped. Sorry to see Rick go - somethings are tough to teach new people. Like really caring.
"Great Service Experience"
Very convenient with my busy work schedule. Need auto pick up due to long hours in office.
"Mr. Samuel Procaccini, Rph"
great service and accommodating. Quick and easy to create an appointment.
"Prompt And Professional"
I was greeted promptly and in a professional manor. My MKC was brought in for a 5k check up. Everything was completed in a timely fashion. I was very pleased.
"Not Pushy, Friendly Sales Department "
I purchased a Ford Edge for my husband. The service was great. Not pushy. Friendly sales people who knew a lot about their products. Gary was easy to work with and Im happy I had a great sales person to help me decide on a new car.
"First Time Customer "
05-29-2016
My first time working with your dealership. Very pleasant people to work with. Thank you Matt, Lee and Jeff.
"Service Experience"
My Edge was vibrating while in reverse. We called the dealership right away and they told me to bring it in first thing the next morning. When we got to the dealership they had a technician go on a drive and they immediately recognized the problem. We were kindly put into a courteous vehicle and went on our way. I got my car back in a timely manner and everything was great! Thank you guys for everything!
"Great Facility"
Great service as always and staff very professional and helpful.
"Great Service"
good experience with sales agent during the time of purchase. Gary Browndorf.
"Great Car And Service!"
Ive never owned a Lincoln before, and I cant believe the excellent care and service I received. It was especially nice and unexpected that they gave me a ride home all the way to Pa, and then picked me up the next day when the car was finished! I could not be happier.
"Best Dealer"
I ordered an f150 limited editon from bill and it came out absolutely perfect. I walked out of the dealership with a great new pick up truck for a great price all thanks to bill Barton.
"Great Service"
Liz Panacek could not have been more helpful with my entire experience. She answered every question that I had, took the time to educate me on my MKX, and made me very comfortable with my lease.
"Friendly And Accommodating Staff"
05-12-2016
Friendly and accommodating staff who is always making sure service time is kept as short as possible without impacting the quality.
"Long Wait With No Updates"
It was a long wait with no updates on service. Rather unusual as in the past Ive always received updates while waiting. 2+ hours?.?
"My Service Experience"
Lincoln MKZ. Service is always exceptional. Rick Sullivan goes above and beyond to address any and all issues.
"Awesome Friendly Service "
Accommodating, helpful, great communication. 2016 MKX reserve. Friendly service, knowledgeable.
"Back For More "
04-06-2016
I first purchased a 2015 ford explorer in August 2015. Unfortunately, my car was totaled only seven months after purchasing. That car kept me and my children safe so of coarse I went right back and got another 2016 Ford Explorer. Both times the staff was extremely helpful, cooperative and didnt waste my time with negotiating. They were upfront and willing to work with me. I would definitely recommend this team!
"Customer"
THE SERVICE IS ALWAYS GOOD AT FORD LINCOLN IN LAWRENCEVILLE, NJ
"Great Service. "
Excellent service. Friendly helpful and would recommend to friends.
"Mister"
03-22-2016
Everything was perfect. Service team was wonderful.
"Great Service"
Service Writer Rick Sullivan very accommadating, technician Bo Toth did an awesome job.
"Outstanding Customer Service"
I Love having the service and being treated like royalty. Rick , Liz and Alex are so personable and professional. They deserve a raise for being so outstanding with customer service!
