"Great Experience!!"

David was always very pleasant to work with and was extremely patient as we work through our decision making process. When it came time to "close the deal", Dave and Phil kept our budget in mind and we ultimately settled on a very fair price. This is the second car we have purchased from Hamilton Nissan and we wouldnt consider going anywhere else. Thanks for a great experience!

"Horrible Dealership, Stay Away!"

Currently here now. No one greeted us when we walked in, we looked around aimlessly for about 10 minutes before someone even acknowledged us. Someone named Jeremey called and set up an "appointment" with me scheduled 7:15 pm, come to find out he doesnt even work on the floor. According to one of the salesmen Kelvin, he works in internet sales and has no idea whats going on inside of the actual dealership and they were all busy and short staffed. Apparently the internet sales team blindly schedules appointments with people! Ive been here over an hour (its 8:40 pm) waiting for someone to help me and they close in 20 minutes. I live about an hour away and came here straight after work so you can only imagine how annoyed/upset I am!! Will never waste my time here again and I suggest no one else to either. Theyll call you, tell you youre approved for a loan, and have you sit in their store and waste your time!! Im shocked by how terrible the customer service is, never experienced something like this in my life! stay away!!!

"I Love My Used Rogue"

I recently purchased a used 2016 Rogue with very low miles and got a heck of a deal. Roy, Anthony and Ed were all exceptional to work with. I assumed I was going to be at the dealership all day, but I was in and out of there in 2 hours. Thanks again!

"Sherika Sanders"

Thank you Jeremy. For all of your help in my search for a car i left with a brand new car and it was more than i expected thank you to you and Gabriella ant the staff there.

"Thanks Jeremy Negron N Larry Williams"

Like to thank Jeremy Negron for linking with Windsor Nissan n being helpful with my concerns thank u,n to Larry Williams for doing what he do to get me financing n in to a car,Just Awesome, Thanks sooo much

"Thank You"

Like to thank Jeremy Negron n Larry Williams for the awesome help in putting me a a vehicle, Great team work, truly would refer those I know to them,thx again

"No After Sale Support."

Got a good price on a car and the salesman was fine, problem is if you need any after sale help or questions answered they wont call you back or return emails. Windsor screwed up my paperwork, I wanted to talk to someone about it over the phone. Called and emailed the finance guy, sales manager, owner for a two week period, not one single reply. Stopped in and finance guy made a copy of my paperwork, said he would take care of it. 6 week later, certified letter from Nissan, finance guy never did anything. Called and emailed the finance guy, sales manager, owner for another week, not one single reply. Had to go back in to the dealer to get everything resolved. A simple returned phone could have saved a ton of time, not sure Windsor Nissan cares about after sales support.

"Not Real Nice"

not real happy with how I was spoken to by the manager (he did not introduce himself). Larry was very nice though. I did not buy the vehicle because of the manager.

"Awful Experience."

Absolutely the worst car dealership experience I have ever had. The poor experience started when we arrived at the dealer exactly 1.5 hours after calling about a specific car that we were told was just brought to the dealer that day (an explanation for why the photos were not on cars.com yet) to be told that the car was not available anymore. Mind you I spoke to "Melinda" on the phone but upon entrance was swept away by a salesman named Charlie who actually never told us his name. It wasnt until the next day when he left us a voicemail that he told us his name. We spent hours at the dealership, majority of the time just trying to get a straight answer out of Charlie who was constantly dancing around numbers. Although the games were very obvious we loved the car( a different car that was not online) and decided to put a deposit down. We were told that the finance manager was not available to run the credit and had to literally convince Charlie to call us with the quoted monthly payments the next day instead of waiting for us to come in two days later and let us know in person. Charlie had promised to call during the day with numbers. At 6:30pm we decided to reach out to him since we had never heard and we were put through to his voicemail a total of 4 times, each time told by the receptionist that he was available. When we asked for a manager we were told there was no manager working at the time. When we called and asked again we were finally told the financial manager was available but again, got his voicemail twice. We then asked for the name of the manager who would be working the following day and the time he would be working, we were told Pete at 11am. Called at 11am and was told nope, he wont be in until 1pm. Left him a voice mail, but never head back. Finally received a call from Charlie on his cell phone to confirm the appointment we originally set up for that day.. no mention of the multiple voicemails we had left. Called back Charlie on his cell and the conversation was very short... after telling him we no longer wanted the car mainly because of the horrible experience, he hung up on us. Went to a different Nissan dealer that night and ended up with a gorgeous car that went with an amazing experience. Needless to say I would never recommend anyone to use this dealer, ever. We even called back today to let the manager know how disappointed we were in the whole experience and again, got a voicemail. Stay away from this dealer, no matter how great the online offer looks.. the fine print adds a $1000 fee so its not as great as you think.

"Unhappy And Bad Experience"

Sales person (Melinda)!was so good when I contacted via online and I have scheduled test drive for 2015 Nissan Altima(CPO). When I went she was not there and the sales representative Charbel Gheya assisted me. I had test drive and I was keen in buying it but the salesperson was not all addressed any of my queries and instead he was forcing me to check 2016 model with leasing option( I said him clearly that I m Not interested in it). Then, he turned back and he didnt even answered any of my queries. When I asked for rough estimate he added extra 1000$ on top the internet price. Finally I was not happy by his behavior and left the showroom. Please dont trust the internet price.

"Internet Prices Are Not Negotiable"

I went to buy a car but was told the price on the internet are not negotiable. I wish they advertised it as such because I would not have driven the hour and 20. I was told by the salesman they do that to bring people in. Plus, the car I test drove was shaking like crazy.

"Unimaginable Increase On A Used Car Price Overnigh"

Increased the used car price over night after receiving the request. The increased price was almost equal to a new one. Sales rep does not even know if the recall was fixed on a nissan branded vehicle. When confronted the reason for the price increase comes up with a lame excuse of special sale price was effective just till yesterday!!! Worst dealership & sales person.

"1 Happy Customer"

07-19-2016

Going to Windsor Nissan was by far the best decision I could have made in my car buying process. Not only did they put me in a vehicle that met/exceeded my needs/wants they made the whole buying process a breeze. From the moment I went to walk in the showroom they were polite, opening doors, greeting me with a smile and warm words and offering me refreshments. I wasnt made to feel like just a sale but a person whos needs they would do their very best to meet. And they did. I couldnt be more happy with my purchase and the experience I had. I may have shed some tears, but they were tears of joy as I was told that my dream of buying a new car was becoming a reality. If you are looking for a new car you wont be disappointed as I know I wasnt. Go to Windsor Nissan you will be glad you did.

"The Worst"

05-06-2016

VERY UNPROFRSSIONAL , BILL ARGUED WITH ME, EDITED MY AGGREMENT BECAUSE HE ARGUED WITH ME ! LAUGHED IN MY FACE ! I ASKED TO SPEAK TO THE NEXT HEAD PERSON IN CHARGE HE SAID YOU CANT TALK TO ANYBODY

"Wonderful Nissan Dealer And Excellent Car"

04-30-2016

I purchased a fully loaded Nissan Altima from Windsor and I could not be happier with my vehicle. My husband and I had a fairly good idea as to what we wanted to purchase and the sales department wasted no time pulling the vehicle we wanted to buy up to the front door. We were a bit short on time so they allowed us to drive the car to my doctors appointment as an extended test drive and I really appreciated the gesture. Once we returned back to Windsor, we knew this was the vehicle for us. Ed went through all of our paperwork with us and answered each and everyone of my questions. Just an overall great purchasing experience.

"Very Bad Service..."

I went to Windsor Nissan for oil change and the they mentioned that my vehicle recently had a recall on the front spring.I went the following week to get it replaced. They did an excellent job in doing the job quickly but something should have had happened. When i start my car, I get the quaky sound. this sound grew so loud, I was not in the condition to drive.. I called the dealer and they told me to bring the car so they can take a look at it. When they opened, the car, they recommended other services that was not relevant. they did something the sound went away but it came back again. I also see some parts damage under the hood. The technician must have done something that has caused this sound to come. I never recommend anyone to go to this dealer.

"Pre-approval"

I had several phone calls that I was pre-approved from your dealership. Pre-Approval was BOGUS! I drove all the way out there per your request,which was over one hour each direction and left with nothing except the car I drove to the dealership.. Dealership said I was Pre-Approved by myself. Gee-what a WASTE of my time and fuel. Amazing......that is just rude and inconsiderate. I have responsibilities and left hoping to work something out. NO CHANCE! So-why call me and lave a message stating I was pre-approved.... Very Inconsiderate! Oh well......which is why I can not stand trying to work with dealerships. Thanks for nothing! Kim Johnson

"Customer Service"

Very worst customer service which I have ever seen before.Sales consultant Charlie Gheya was not showing up any interest in going through the cars availability other than which I took a test drive . He did not even ask us to have a seat and discuss. Is this a way to treat a customer.Frustrated!!!.

"Best Dealership!"

I recently purchased my Nissan Sentra from Windsor Nissan and I couldnt have made a better decision! Ive purchased many cars but I have never received better care or service from any other dealership or salesperson for that matter! My salesperson, Manny Lopez, was very courteous and professional! I would definitely recommend everyone to go see Manny at Windsor Nissan! He actually cares about the people he helps and went above and beyond for me! Great price! Exceptional experience! I will definitely go back when my lease is up! Love love love my new Sentra! Thanks Manny!

"Best Dealership!"

I recently purchased my Nissan Sentra from Windsor Nissan and I couldnt have made a better decision! Ive purchased many cars but I have never received better care or service from any other dealership or salesperson for that matter! My salesperson, Manny Lopez, was very courteous and professional! I would definitely recommend everyone to go see Manny at Windsor Nissan! He actually cares about the people he helps and went above and beyond for me! Great price! Exceptional experience! I will definitely go back when my lease is up! Love love love my new Sentra! Thanks Manny!

"Great Dealership"

Great experience. Charlie helped me pick out my car and keep me within my budget. Everyone was really nice. They were really busy when I came in and still found a way to make the time. Thanks.

"Thank You Windsor Nissan!"

08-31-2015

TI had a great experience with Lorenzo as he helped me pick out a new Altima the process was hassle free and smooth! Everyone was great to get along with... just great stuff

"Good Service And Prices"

08-14-2015

I got a used 2011 Rogue and so far I am very happy with the service. Lorenzo and his staff were very professional.

"Former Customer"

07-15-2015

Have bought quite a few cars here over the past 10-15 years with great deals and offers, but went there recently and it appeared all new salesman who are somewhat pushy. Had a younger salesman go over a vehicle with me and basically sat down and said, ok, here what we can give that to you for. No negotiation, as he kept on saying, that final price, this is the best you going to get anywhere. Not only that, told me that my car mileage is way high when I am over 11k below the mileage for the lease. Sad to say, I left the dealership and ended up buying a brand new vehicle elsewhere with a very good price, actually 87 dollars a month cheaper than what Windsor offered me for same vehicle. I would still recommend them, but shop around a few dealers before making any final offer as I found one almost 100 dollars cheaper for same vehicle, plus a navigation included which wasnt in the other vehicle I looked at.

"Pricing And Advertising In Store"

06-08-2015

Went there to have oil change and car multi point inspection. Overall it was a good experiance and the service advisor was informative,professional and kept me apprised of my repair status.While I was there there was a repeated ad that Windsor Nissan would match or beat any tire price within 30 days. My comment is when I inquired about tires for my care the tire price for Identical tires were $200 more then quoted me.The tires I would have ordered included all installation,mounting and balancing,road hazard AND nitrogen inflation for the life of the tire.The service advisor said he couldnt come near that price.I would have had expected him to check these prices online as the TWO retailers are very well known and reliable. My suggestion is to charge whatever the dealership needs to charge to make a legitimate profit but REMOVE the advertisement from the waiting room.

"Great Value, Great Service, Just Watch For The Hig"

03-02-2015

Best Recommendation: - Ask for any fees up front. This goes for any dealer, but as you can see in the reviews Windsors fees are pretty high comparatively speaking. This should be used as part of your negotiation Summary: - I purchased a used, non-Nissan vehicle - They were willing to negotiate via e-mail: Almost unheard of! - Everyone was extremely responsive, professional, and friendly - One of, if not the best dealer details Ive received - Ruben (sales) and Jenn (internet sales) were both great I found Windsor Nissan while looking for a specific non-Nissan used vehicle. Using Cargurus (Great site!), I found Windsor dropped the price on the vehicle I was looking for that day, so I sent an e-mail through the Windsor Nissan website. I received a response very quickly from Jennifer. Ill note that Windsor was the ONLY dealer (out of about 8 I worked with) to even discuss pricing/fees via e-mail. Every other one wanted me to come in before they would even discuss an offer or lower price. They even went so far as to provide an out the door price via e-mail. This was a HUGE step forward for me as a buyer, although Im sure they are not big fans. I live about 90 minutes from the dealer, so I asked Jennifer if she could check on a few things for me, making sure the car didnt have an odor, any service history, status of the brakes, tires, etc. She got me my answers quickly and took a deposit to hold the car. On my way to the dealer, I received a call from Ruben, our assigned salesperson confirming my appointment and letting me know to ask for him. When I arrived, the vehicle was out front, had been washed, and was ready to go. Ruben asked for my license and we were on the road in a few minutes. Once we got in the car, we noticed the TPMS (tire) sensor was on. The car had been on their lot for some time and it was extremely cold, so I wasnt too worried. Ruben assured me they would make everything right, check for any leaks, and make sure the tire pressures were correct. We continued on the drive since the tire wasnt totally flat, just low. Ruben knew the car surprisingly well for it being an off-brand for him. He was professional, relatable, and very friendly. Since it was dark, he let me pull it in the service garage for a review in the light before taking it back to have the tire checked out. Ruben himself spent time with the technician reviewing the tires and tire pressure, very impressive! While waiting, one of the sales managers stopped to introduce himself and assured me they would make sure everything was right before I took the car home. I feel like I shouldnt need to say this, but were talking about auto sales after all: It really felt genuine. Once they were done, Ruben pulled the car back around so we could take it for another drive to make sure I was comfortable. He did not rush me or pressure me in any way, even when I asked if we could take a little longer trip down the highway. I agreed to move forward with the price we negotiated via e-mail and we moved forward. The only negative was the time it took to process the paperwork, tags, etc.. especially since a price was already agreed upon. It took about 2 hours by the time I said go until we were leaving. Everyone remained friendly through the whole process. While doing the paperwork, they fully detailed the car and it was by far the best dealer detail Ive received. Weve purchased 4 used cars in the past 5 years and you may know, the dealers do not do the best job cleaning the cars. The car is black and I could not find one spot of extra wax or one swirl mark on the entire vehicle. I was very impressed. In summary, I would highly recommend them. I cant speak for their new car pricing or even other used car pricing because I had a very specific car I was looking for, but I received a great price on my car, everyone was friendly and professional, and I felt like they were willing to take care of issues if they arose

"Great Service, Friendly Personnel"

01-26-2015

Great service, excellent diagnosticians, pricing good, Farmers insurance in house ,very convenient and less costly than Liberty mutual

"Great Experience!"

12-04-2014

Just recently purchased a car from this location and it was a great experience! Josh Levy is a fantastic guy and really was willing to work with me and my budget!

"Loving My 2015 Altima"

12-04-2014

I just purchased a 2015 Nissan Altima from Windsor Nissan on 11/3. My salesman, Larry was extremely helpful and knowledgably about the Altima. I ended up going with the SV model as it had the features I wanted. Thank you Larry for all your help, I am loving my Altima!

"Poor Customer Service...no Warranty Of New Car...."

10-17-2014

it is the worst dealer .... they treated you like a piece of garbage after you sign the papers, the only things that they care is sales.... the quality inspection is poor. I bought a brand new truck and the gps holder came broken... that happened one month ago an they couldnt repair. every time that I called to find out when would the piece arrive... none knows and the last time that I stopped to find out, their excuse was that the manager who was in charge of that department is no longer working with them...??? no computer, no system that track the piece order???? they depend on one person??? nobody to call me??? I spent sometime to write this, because I dont want somebody else has to go thru this.

"Unhappy Customer"

10-17-2014

I called about a vehicle on their website. They told me the vehicle was available i asked if there was any issues with Sid car no was there response. travel a hour to there location and there are no keys for this cars, Return the next day they cut keys sit down to make a deal sales person then tell me that there is a $2,000 disclaimer added to the price of the car. basically tell him i will give the original price cash. He comes back and say no and we cant make a deal. I then began to tell the sales person (Ivan) about my three day experience with him he said that he has 25 good reviews i said check latter his reply remember my name is (Jack) i will never return there or recommend them.

"Purchasing A Previously Owned Car"

08-29-2014

My husband and I recently purchased a previously owned car for our daughter. This was going to be her first car and we were anxious because we wanted it to be the right choice. As we drove into the lot we were greeted by salesperson Lawrence Kyser and from the very beginning we made us relax. He was very helpful throughout the entire process. Thank you Lawrence for all your help.

"Five Star Service"

07-30-2014

I just went into Windsor Nissan and my husband and I purchased two cars. Could not be happier. The service was wonderful. My salesman was great, he was so helpful in helping me choose the right car for me. I drove it home like a champ. I have never had a better experience in buying a car. I highly recommend Windsor Nissan

"They Wont Fix My Ac Got The Car 3 Days Ago"

08-29-2014

I got the car 3 days ago the air condition stop working so I took the car in they didnt fix it and sent me away with my 21 month old baby in a hot car they sold me as good .i will never buy a car there again I called my lawyer to see if I can get the car back!!!

"Robin T"

07-18-2014

Just purchased previously owned for my daughters first car. The salesperson, Ivan Hay, provided what I must say was exceptional service. This was the most pleasant car buying experience Ive ever had. So much so I am looking forward to returning to make my next purchase.

"Customer Service?"

04-11-2014

Recently bought a car here, buying process not bad/good. Issue is I have tried to contact them for info on plates and registration for car I bought. Left 3 messages, didnt get 1 call back. After all that, Operator kept sending me to voice mail, couldnt get 1 person to talk to me on the phone, just looking for a confirmation. Her response, nobody is responding to pages. So in 16 hours from the first message not 1 call back. Cant imagine what the customer service would be if I had a real problem.

"Windsor Nissan Was Very Helpful."

03-19-2014

Windsor Nissan and Larry Williams sales were very helpful in the process of purchasing a vehicle. I am happy with the experience.

"Professional And Responsive"

03-06-2014

Responsive and curtious Unfortunately I didnt visit the store nor did I purchase a vehicle from them. I had two dealers to choose from the another was closer if i had not visted the other my plan was to visit them.

"Great And Friendly Auto Dealer"

03-06-2014

I have delay with Phil several times. He is a great guy and pays attention to details and help with my request. I recommend this dealership without hesitation.

"Only Dealer To Get Us Financed"

03-06-2014

I RESPONDED to an internet adv. far a car, dealing with poor credit ratings, I contacted the ad, and in a very short time Windsor Nissan salesman Larry Williams, called and he assured me that he would and could get me financed, my wife and I took the 2 hour ride and thought heres another story, however once there and meeting Larry he was a man of his word and we left with a used 012 Altima which is one of the better cars I have driven. Larry is a very through and professional salesman, one you can take his word to the bank. I love the car, the dealership is great, and Larry is tops in my experiences with car salesman. I can fully recommend Windsor Nissan and especially Larry Williams very highly.

"One Of The Worst Dealer - Dont Buy"

01-20-2014

I can refer this dealer as Cheater! Price which is quoted in website is completely different than the price which is said by dealer. I traveled around 40 miles to see a car there and finally they are adding about $ 2500 - 3000 from the original price. Theyll never say a final price in call. And always ask you to visit, after going there theyll say we cant give at this price and add many charges to it. If you want to waste your money and time buy a car here!

"Horrible Dealer, No Call Backs"

01-06-2014

We purchased a car in early Nov. with a trade in. It is now over a month and the finance company is calling asking for a payment and are sending us to collections. We called the dealer over 15 times, leaving voice messages each time with no call back. We left messages on multiple managers voice mails and no call backs. This is gonna ruin my wifes credits and they dont seem to care. I would not recommend this dealer to anyone, horrible service

"Poor Service Will Never Buy My Car From Them"

10-14-2013

The worst customer service ever. I went to find a better deal than what i got from another dealer for a pathfinder 2014. I was clear and told the customer service this story at the first time i stepped to their premise. At the beginning the sales consultant was nice but everything changed when I refused to sign a commitment that I will buy the car today. Off course this is ridiculous as I went there without my husband and we even didnt discus payments. the only thing I got is the total price which means nothing till I know how much I am paying every month.

"Worth The Trip For A Used Car"

10-14-2013

Traveled 3 1/2 hours this past weekend to look at a 2007 Toyota FJ. Overall a very good experience. Found the vehicle on-line and was able to determine our sales price starting point before I ever left the house thanks to Jenn and Jamie. Jenn even took extra pictures to address questions I had. Felt over 80% confident it wasnt going to be a wasted trip. Ended up dealing with Paul for the final negotiation. We had one surprise...a stone chip in the windshield...which Paul was able to arrange a repair on-site within 2 hours and still got us on the road in decent time. Their price was competitive and attention before and during the sale was much appreciated. FYI, the ride home in the FJ...sweeeet!

"Used Car Purchase"

01-23-2014

Just bought a 2009 Jeep Grand Cherokee Laredo from here this past weekend and I was very pleased with my experience! My salesman Paul was very helpful as my situation was not a simple one due to bad credit. Gary in financing was also very helpful! Despite my terrible credit they were able to get me into the Jeep! I had an 11am appointment and I was back on the road to home at 2:30pm! Very fast! I have had bad car buying experiences in the past but this one restored my faith! I love the truck so far and I was also given a 2 year bumper to bumper warranty which made me feel even better about the purchase! Not to mention they were able to give me more money for my trade in than I expected! I definitely recommend this dealership!!

"Oil Change"

Fast service on Saturday morning. Received phone call telling me about a special for oil changes for $17.95 instead of $39.95. Same day, received a card in the mail for a $9.95 oil change??????

"Service"

good service.......................................

"Windsor Is A Winner"

I am never disappointed with the service and courtesy of the Windsor Nissan staff. The people who work there go out of their way to be polite and kind, not in a I-have-an-alterior-motive kin of a way and not in a forced way. They genuinely enjoy their job, which also says something about their company and business policies. As a former customer of a different Nissan dealership and service department, who repeatedly screwed up the service to my car, forcing me to return for a second or third time; kept me waiting for extended periods of time; and to top it all off were repeatedly rude to me, I am thrilled to know that I can 100% count on Windsor Nissan everytime, every visit. I would recommend them to everyone; there is no need to go anywhere else.

"Great Service"

Quick and speedy service. Customer service is top notch. Mechanics are very knowledgeable. The facilities are clean and the prices for service is great.

"Nissan Service"

Excellent service and very friendly empolyees. Windsor Nissan is a great place to have your car serviced.