Toyota World of Newton in Newton, NJ

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"Very Nice People"


User

from Newton, NJ

Recommended? Yes

Purchased? No


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My experience is always efficient & complete & nice people to deal with from the time I drive into the building.

"Toyota World Newton"


User

from NJ

Recommended? Yes

Purchased? No


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The service was excellent! The service department is friendly and extremely helpful. The minute you drive into the garage you are greeted. The lounge area was extremely comfortable and it was wonderful to have coffee and relax while waiting.

"Survey Stinks"


User

from nj

Recommended? Yes

Purchased? No


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Ability to get a convenient appointment Personable Reps the Bagel having the survey returned due to failing to add? a "title" and a location which you already have - and for not typing enough words to suit your needs

"Great Service"


User

from Newton NJ

Recommended? Yes

Purchased? No


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Always pleasant. Great atmosphere. Facilities is always clean. I like the idea that when I leave I know everything in my car is safe & numbers are good.

"Excellent Service/timely/coffeegreat"


User

from Oak Ridge, NJ

Recommended? Yes

Purchased? No


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bagels, comfort of wait room, need more magazines, coffee machine broken but when working I dont mind the wait w/a good cup of coffee

"Great Service"


User

from Newton, NJ

Recommended? Yes

Purchased? Yes


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Friendly associates who were honest and willing to work with us. Our sales person spent a great deal of time with us to find just the right vehicle to fit our needs and our budget. Explained how to operate vehicle before we left so we were comfortable. Their process is very streamlined including the finance area.

"Great Service"


User

from Hamburg, NJ

Recommended? Yes

Purchased? No


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Everyone is so helpful and pleasant and seem to know their business. Everyone is approachable and friendly from service assistance to the finance woman.

"5,000 Mile Service"


User

from Bushkill, Pa

Recommended? Yes

Purchased? No


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Everyone from the moment I arrived was friendly and courteous. Waiting area is first class and the addition of coffee and bagels was a nice touch

"Great Service"


User

from newton, nj

Recommended? Yes

Purchased? No


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It was a very quick oil change, and the service representative identified a battery replacement need. All work was done satisfactory.

"Service And Respect Of Employees"


User

from Newton, NJ

Recommended? Yes

Purchased? No


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people that work there and their quality of work and waiting area for the customers and the ease of access and parking

"Trouble Free Worry Free"


User

from Newton NJ

Recommended? Yes

Purchased? No


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Seamless trouble free service. From scheduling to quick return of vehicle there was a good experience. I could recommend this location to everyone.

"Awesome Customer Service, And Cleanliness"


User

from Newton, NJ

Recommended? Yes

Purchased? No


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Everything is done with such ease and convenience. pull up get out, service is done so good so quick, the waiting area is spotless and comfortable, that says a lot to a customer, and everyone is so friendly! They are like family!

"Thorough & Expedient"


User

from Newton, NJ

Recommended? Yes

Purchased? No


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Very thorough and expedient. Not a long wait, and prices were fair. An available coupon is helpful. Explanations of needed work were to the point and understandable

"Excellent"


Maggie Tejeda

from New york

Recommended? Yes

Purchased? Yes

10-20-2017


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X Got my new truck in day very nice staff my salesman was very knowable and polite very happy with my new vehicle

Response from Toyota World of Newton:

Congratulations on your new truck, Steven! We take pride in our customer service and do whatever we can to have our customers leave happy. Please dont hesitate to visit us if you need anything else. Best, Toyota World of Newton Team

"Mrs Ines"


User

from sussex ny

Recommended? Yes

Purchased? Yes


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my sales lady, and the dealer are excellent, love the place, I have been doing business with them for years

"Great Service"


Maggie Tejeda

from Newton, NJ

Recommended? Yes

Purchased? No

10-18-2017


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My service advisor, Tina, is the best. Quick, efficient, no nonsense, no high pressure, shes always pleasant to deal with.

Response from Toyota World of Newton:

Thank you for this great review, Thomas! Tina is truly an exceptional employee and we appreciate her for providing you with the excellent customer service we strive to deliver to each of our guests. Please let us know if we can do anything else for you. Best, Toyota World of Newton Team

"Great Service Very Clean And Nice Facilities"


Maggie Tejeda

from Oak Ridge NJ.

Recommended? Yes

Purchased? No

10-12-2017


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Very pleased with your service. Stacey was as usual very thorough and very nice. Peekaboo was very unhappy that we did not bring him.

Response from Toyota World of Newton:

Gerald, thank you for leaving us this wonderful review! We are happy to hear that you were pleased with the service you received from Stacey and our dealership. If there is anything more that we can do, please come back and see us again. Best, Toyota World of Newton Team

"Great Customer Service And Beautiful Facility!"


Maggie Tejeda

from Newton, New Hersey

Recommended? Yes

Purchased? Yes

10-12-2017


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No pressure sales. Just kind and courteous salesman like John Mayo who made us feel welcome and this buying experience great. He fully explained all the safety and extra features that are included in our vehicle. He made us feel less intimated by these great features this as if we were one of the millennials even though we are older. Overall great customer service and the ambiance is beautiful.

Response from Toyota World of Newton:

Thank you for your marvelous feedback and congratulations on your new purchase, Luis! Providing great customer service is our number one goal and we are glad to hear that you were pleased with the service you received from John. Feel free to visit us if you have any further needs. Best, Toyota World of Newton Team

"Service "


User

from Newton, NJ

Recommended? Yes

Purchased? No


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Dave and Vinny in the service department are great guys, both of them go over and Beyond that make sure my time spent at the dealership is a pleasant one!!!

"Fantastic Service Department"


User

from Vernon, NJ

Recommended? Yes

Purchased? No


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Fast, friendly service with a thorough explanation of everything that would be done. I wouldn’t take my Toyota anywhere else. I highly recommend this dealership!

"Great Service, Very Clean And Relaxing Wait Area"


Maggie Tejeda

from Newton NJ

Recommended? Yes

Purchased? No

10-03-2017


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Very professional and Courteous. Dave the service manager was great in answering any questions I had. I was satisfied with the experience.

Response from Toyota World of Newton:

Andrzej, we are very happy that your experience with us had been positive. Dave and our team take customer service very seriously and we are thrilled to know that you were satisfied with our services. If you have any automotive needs in the future, please feel free to visit us anytime. Best, Toyota World of Newton Team

"New Lease At A Great Price"


User

from Sussex, New Jersey

Recommended? Yes

Purchased? Yes


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The sales person was very efficient, helpful and knowledgeable. He answered all the questions that I had. I got a great deal.

"Good Service."


User

from Newton, NJ

Recommended? Yes

Purchased? No


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Very prompt. Waited minimum time. Facility was fine. No complaints, no suggestions. Customer service rep was courteous and efficient. Thank you.

"Waiting Area Is Very Impressive"


User

from Newton, N.J.

Recommended? Yes

Purchased? No


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Friendly associates, showed me what needed to be done and why. Didnt have to wait too long considering the job that needed to be done.

"Recent Service Visit"


User

from Sparta, nj

Recommended? Yes

Purchased? No


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Quick, smooth, competent. I felt everything was well done. I have no comments regarding what they could have done better. It certainly met my expectations.

"Rav4 Lease Experience"


User

from Newton, NJ

Recommended? Yes

Purchased? Yes


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John Mayo was attentive and very thorough in his walkthrough of the vehicles features. I came in in the morning and left after lunch with a new car.

"Love My Toyota Vehicles"


User

from Vernon, NJ

Recommended? Yes

Purchased? Yes


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Everything went very quickly. The sales person, Betsy Marrero was great to work with! I am pleased that Toyota has finally put useful rubber mats in the vehicles instead of carpet.

"Great Service For My 2017 Corolla"


Maggie Tejeda

from Newton New Jersey

Recommended? Yes

Purchased? No

09-27-2017


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Have purchased 11 vehicles from your dealership and have always had great service, from the buying to the servicing...very well run facility

Response from Toyota World of Newton:

Your awesome feedback and patronage are very much appreciated, Christopher! Our goal is to provide quality customer care and were happy to hear that our team has consistently shown you their commitment to this. We hope to work with you again in the future for any of your automotive needs! Best, Toyota World of Newton Team

"Excellent Salesperson"


User

from Newton, NJ

Recommended? Yes

Purchased? Yes


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Wonderful salesman. Andrew Potter was knowledgeable and patient. He never made me feel rushed and answered every question I had. It was a pleasure to buy a car from him. Definite asset to Toyotas sales team!

"Caring And Friendly People"


User

from Newton, NJ

Recommended? Yes

Purchased? No


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FRIENDLY CARING PEOPLE. QUICK SERVICE. I was very happy with my experience. The people are great and the facility is very comfortable and inviting. The service was quick even for unexpected repairs.

"Excellent Service"


User

from Newton, NJ

Recommended? Yes

Purchased? No


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Everything was explained, staff courteous and friendly. Facility clean, waiting area comfortable. No pressure to purchase additional parts or service.

"Great Service, Clean Facility, Comfortable Chairs"


User

from Sparta, NJ

Recommended? Yes

Purchased? No


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The the work was done efficiently. Waiting time was reasonable, the staff was excellent. Highly recommend this location for repair and services.

"Service Staff"


User

from Newton, New Jersey

Recommended? Yes

Purchased? No


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Service representative very helpful. Always professional and polite. I recommend Dan, and Qumar. Sales representative very nice. See you soon.

"Professional And Courteous Staff"


User

from Newton, New Jersey

Recommended? Yes

Purchased? No


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Tina Payne explained everything perfect to me about my truck. I would recommend her to anyone who needs work on a Toyota.

"Pleasant Atmosphere"


Maggie Tejeda

from Dingmans Ferry PA

Recommended? Yes

Purchased? Yes

09-18-2017


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Sales associate was polite and knowledgeable and answered all my questions and concerns. I would recommend Rick to e friends who are looking for a new vehicle.

Response from Toyota World of Newton:

Congratulations on your new purchase, Nicholas! We appreciate your recommendation of Rick and your kind words about your experience with him at our dealership. We look forward to serving you again in the future! Best, Toyota World of Newton Team

"Outstanding Service"


User

from Newton, NJ

Recommended? Yes

Purchased? No


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I was in the midst of a family emergency when warning lights in my car came on so I looked up what they meant - get the car to the dealership immediately. I really didnt need to deal with that as I was traveling back-and-forth to the hospital. I brought in my car and they were so nice to me. They allowed me a courtesy car so I could continue to deal with my day. The part I needed was ordered, arrived the next day very early and my car was ready well before noon. Maybe it was even before 9:00am. They cared. They got me in and out quickly and they did it with kindness. Thats kind of rare. Thank you for your patience, understanding and caring. I am most grateful.

",great Service. So Convenient"


User

from Newton, NJ

Recommended? Yes

Purchased? No


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I dropped my car off. A Toyota shuttle took me to work and picked me up when I was done. Everyone was very courteous, AND they washed my car!

"Excellent Service"


User

from Andover, NJ

Recommended? Yes

Purchased? No


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Ive been servicing my car here for 11 years. I have always walked into the service department and have been treated with nothing but respect. They were very fast and efficient. It has been the best experience I have had with any dealership and I highly recommend them!

"Good Service Experience"


User

from Newton, NJ

Recommended? Yes

Purchased? No


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Greeted immediately, the required maintenance event was assessed quickly by the service rep and the vehicle moved to the service bay. The service rep proactively made me aware of a recall that I was unaware of, which required a specific inspection. That was taken care of during this event. The rep was very personable and provided me with updates as necessary. Overall a good experience.

"Wonderfu Service And I Love The Lounge"


User

from Newton, NJ

Recommended? Yes

Purchased? No


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I was a great experience. I wish a mouse had not decided to build a nest under my hood. The techican explained it very well. Also told me how to prevent this problem.

"Great Service"


User

from Newton New Jersey

Recommended? Yes

Purchased? Yes


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very nice and professional had a wonderful salesman and definitely recommend people go to Toyota World best dealership I ever went to

"Great Service"


User

from Newton, NJ

Recommended? Yes

Purchased? No


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We did not have an appointment but we were in the area and we received a notification that our key battery was low so we decided to stop at the service dept. The problem was taken care of very quickly and everyone was so polite. We were even treated to a complimentary car wash.

"3 Cars In Nine Hours"


User

from Newton, NJ

Recommended? Yes

Purchased? Yes


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Even though it took nine hours at the dealership to buy three cars, it was a really great experience with James Moando, Bo, Chris and the jovial fellow in the commercial, the snacks were great and the experience well worth it. Luv my Yaris.

"Great Service"


Maggie Tejeda

from Newton, NJ

Recommended? Yes

Purchased? No

09-01-2017


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Fast and efficient, friendly, courteous. Everyone involved showed great competence and enthusiasm. Everyone should be commended for their efforts to make the experience outstanding.

Response from Toyota World of Newton:

Thank you for the marvelous feedback, Barbara! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. We appreciate your business and hope youll keep in touch for your future automotive needs. Best, Toyota World of Newton Team

"Nice Well Kept Facility"


Maggie Tejeda

from Newton, New Jersey

Recommended? Yes

Purchased? No

09-01-2017


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The facility is very comfortable while waiting for my car to be serviced. We found your staff very pleasant and accommodating.

Response from Toyota World of Newton:

Thank you for reviewing your service experience, Robert! We are pleased to know that you were satisfied with our facilities as well as the service you received from our staff. If there is anything more that we can do for you, please come back and see us again. Best, Toyota World of Newton Team

"Good Service Friendly And Nice Facilities"


Maggie Tejeda

from Newton, NJ

Recommended? Yes

Purchased? Yes

09-01-2017


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Friendly people and willing to deal. Did not want you to leave unless you made a deal. Would recommend to friends and buy again.

Response from Toyota World of Newton:

Thank you for the outstanding feedback and congratulations on your new purchase, Dolores! We are glad to know that you were pleased with your visit. We appreciate your recommendation and we look forward to your next visit. Best, Toyota World of Newton Team

"Superb Service And Excellent Accomodations"


Maggie Tejeda

from Newton, NJ

Recommended? Yes

Purchased? No

08-27-2017


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Greeted immediately and positively. Everything taken care of in record time. Explained service taken with clarity. Wonderful lounge and amenities and very comfortable.

Response from Toyota World of Newton:

Thank you for the awesome feedback, Barbara! It is our goal to provide every one of our customers with the kind of excellent service you described and were glad we achieved that. Please keep in touch for your future car needs. Best, Toyota World of Newton Team

"Clean Facilities Clean Ladies Room But It Echoes "


Maggie Tejeda

from Newton NJ

Recommended? Yes

Purchased? No

08-27-2017


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The service person was extremely knowledgeable and very helpful and attentive to my needs. She even returned my phone call which doesnt usually happen from this particular service center

Response from Toyota World of Newton:

Your great feedback truly made our day, Robin! We work incredibly hard to exemplify our commitment to customer care and we are glad that staff was able to show you what we strive to deliver. Please let us know if we can do anything further to help. Best, Toyota World of Newton Team

"Oil Change"


Maggie Tejeda

from Newton nj

Recommended? Yes

Purchased? No

08-27-2017


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People were awesome. Everyone was very friendly and made sure I was well taken care of during my wait time. What a great experience.

Response from Toyota World of Newton:

Daniel, thank you for taking the time to leave us this great feedback! Your review gives us the opportunity to learn if we are delivering great customer service and we are glad that this was the case with you. Please let us know if theres anything else we can do for you. Best, Toyota World of Newton Team

"Trade In "


User

from Newton, NJ

Recommended? Yes

Purchased? Yes


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James, our sales person, was very attentive, knowledgeable and straight forward - obviously a person of integrity. We felt very taken care of!

Price includes all costs to be paid by a consumer, except for Tax, Title, License, Registration, and Documentation Fee of Four Hundred Forty Nine Dollars

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