"Great Experience"

At the last moment before leaving for a lengthy vacation, I realized that I needed new wiper blades. I purchased them from Prestiges parts department and as I was struggling in Prestiges parking lot to install them, Nicole, a Prestige employee, saw my dilemma, stopped he truck, and within 5 minutes replaced all three wiper blades. Now thats service!

"Exceptional Used Car Buying Experience."

As we all know the experience of buying a car can vary. I had a very pleasant and seamless buying experience. I was able to pick up the car 24 hours after committing to the purchase. All the staff were friendly and helpful. They kept me in the loop over the week while the preowned car for sale was going through reconditioning and preparation. This was my fifth BMW purchase from a dealer and I would be happy to buy from Prestige again! I am sure there are several competent client sales advisors however I would recommend Max Carela. Max went out of his way to pick me up at my home and drive me to the dealership to pick up the car so I did not have to arrange for alternate transportation. This is above and beyond. In addition the car was priced extremely well!

"Cpo 4 Series Purchase"

Hello Everyone. I purchased a CPO 4 series BMW from Pedro Andrade at Prestige BMW a few weeks ago and believe when I say this is not the place that you should purchase your vehicle from. I drove 2.5 hours to this dealer to purchase a car and was told after I test drove and negotiated a price on the vehicle that I would be unable to take it home because it needed some repairs after I was already at the location for 5 hours and ready to sign my paperwork by Pedro and a sales manager named Lamont. Even though the dealer knew I was coming to see the vehicle days in advance. In addition, upon receiving the vehicle after the repairs were done and it was supposedly detailed I have discovered numerous coffee/beverage stains, blemishes, and a malfunctioning driver seatbelt/ seatbelt tensioner. I reached out to the dealer and my salesman Pedro multiple times since purchasing the vehicle to see if they can repair my seat belt tensioner issue and have yet to hear anything back from them in nearly 2 weeks. I even tried to follow up with my salesman and all he did was turn on his "Iphone" read receipts to show me that he read the message and isnt going to do anything about it or respond. But wait theres more. I was told that this vehicle was not modified at all and underwent a rigorous inspection to deem the vehicle a certified preowned, however I have since discovered a tune was flashed on this vehicle and a JB4 tuning module in the past. Id recommend going to a different BMW dealer thats knows their inventory and how to conduct business.

"Great Experience!"

Overall great experience and will definitely recommend this dealership to anyone.

"Really Great"

Ive never had a better car buying (CPO) and service experience. I didt expect to purchase a car here, but the value and experience brought me around and Im glad I did. After sales care was just as good. Appointment and loader availability are great and the facilities are wonderful when you decide to wait. I cant say enough positive things.

"Great Experience"

Lori made leasing a new BMW such a smooth process. She was personable and honest. I will be recommending her to all my friends and family for their BMW needs.

"Exceptional Overall"

The car purchasing and service experience here is exceptional. They are able to accomdate just about anything . I think for the first time I didnt feel overwhelmed purchasing my car or having it serviced . The best :)

"Very Bad Service Experience"

Ive just had very bad experience with Prestige BMW service department. After leaving my car for a service I was completely neglected. Called few times and left messages, chatted online asking for a contact - nothing worked. I was left without the car for Thanksgiving and without any explanations whatsoever. After Thanksgiving it took several more calls to finally speak with my service representative - Diana. Then it took 20 min of waiting till car was finally available for pickup after being ready for one hour. Overall very bad experience, chaotic service, total negligence of customers and waste of time.

"Jonathan Correa"

I emailed dozens of dealerships all over the east side of America and the only dealership that sounded like they truly wanted to work with me happened to be the closest. I was in the market for lease and finance deals on a 435i or e92 M3. The e92 m3 prestige had was outside my price range and had the worst color I could imagine. I probably would not have bought the vehicle if Jonathan Correa did not provide such an outstanding experience. James in finance and Jonathan worked hard to help me understand the value of the vehicle, got me to a comfortable price, never broke communication with me, stayed with me after closing hours, and actually coached me through M car ownership. While Jonathan went above and beyond to create a truly luxurious buying experience, what I appreciated the most was his transparency. Ive been in sales for years and my senses told me Jonathan and James were incredibly honest and worked at their max potential; not just to sell a car but to create a happy customer. BTW I ended up falling completely in love with this obnoxious honey mustard yellow color.

"Terrible Service"

I leased a pre-owned X5 with only 5,000 miles on it. Within a few months I started have issues with the lift tail gate not going up all the way. Not every time and so many times, in anticipation of the gate opening fully, I would lean in and hit my head if gate would stop going up. Dealer replaced parts and I still experienced the same issue. About a year later I started having problems with the passenger seat belt warning going off. This happened when there was nothing on the seat. They replaced the sensor pad in the seat, but problem was not resolved. I just drive with the seat belt buckled when no one is in the car. I brought the vehicle in many times complaining of these issues, but they never got fixed. I leased two SUVs at the same time and I have no issues with the other one. However 50% is not good enough for me and when these leases are up in a few months, we are changing to another make of car and another dealership! Over the last 15 years, I leased (7) cars from this dealership and they did very little to resolve my issues.

"The Best Service"

Rhe best service, job was done right and on time.Great friendly staff and beautiful facility

"Best Bmw Dealer In Nj"

Awesome staff, great location, and great service! Everyone is friendly and strides to give you the best service possible. Had alot of bad experiences at other BMW dealerships but not here there great!

"Cream Of The Crop In Cars"

I am a 10+ year customer of Prestige and would NEVER go anywhere else. I actually drive past another BMW dealership closer to home and travel an extra 20 minutes to go Prestige just because I know I will be treated as a valued customer. Service has dropped off just a bit over the last few years, BUT the managers are always quick to make situations right and go above and beyond to make their errors right again. Also, the sales dept is still TOP NOTCH, Id say, best on the entire East Coast. Mike Gister is one of the most classy, knowledgable, professional and friendly salesmen Ive ever death with. This is the ONLY place to go if youre in the market for a BMW, new or used.

"2015 Bmw X5 35d"

Lori Asserson was our salesperson. She handled everything we needed to be done and it was a hassle free experience. Got the best deal at Prestige BMW. Nobody comes close to their great deals. Bob M

"Poor Communication"

12-02-2015

listed a used BMW on their site which I inquired about and left my contact information.Never got back to me, even after management email.

"Best Service Dept. I Have Ever Dealt With"

You can bring your car in ANYTIME OF THE DAY and you will get courteous and friendly help. Prestige BMW is just a great dealership.

"Good Experience With Presitge Bmw"

Recently bought a CPO from prestige BMW. Had very good experience with sale person Tim Gallagher and service advisor Dany Oliviera. Even thought brought in the car three times for a small evaporative emission leaking issue, it was finally resolved with service staffs professional attitude. Overall, I am very happy with the service so far.

"Great Salesperson, Great Service, Hospitable"

Overall great experience. I would definately recommend the salesperson to all my acquaintances and friends. He deserves 10 stars.Thorough and accomodating

"My Experience With Prestige Bmw"

This is a wonderful dealership. I come here for service and couldnt be more satisfied. The staff in the service department is always responsive, professional and eager to help. My service advisor is Jeff Cicero, and he is quite simply "the best". The waiting area and overall facility is spotless, comfortable and conducive to working, if need be. They also have great snacks, soup, chili, and all types of beverages. Their prices are fair and they never try to push something that is not needed. I recommend them without any reservations!

"The Only Place Ill Ever Go!!!"

Ive been servicing my BMWs here for years and this is the only place Ill ever go. The experience is always on point and the Service Representative -- Anna -- is by far the absolute best!

"Awesome Dealership"

I travel to Prestige all the way from Brooklyn because of their superior service, friendly staff, amazing facility and the amenities they offer that no other dealership in the area can compete with. They go above and beyond to satisfy their customers.

"Great Service"

Good service, answered any questions I had, and very patient with me.

"Bmw Of Prestige, Ramsey Nj"

Tim Gallegher was a tremendous help from our first conversation. His costumer service skills and attentiveness to detail is excellent. Tim made the purchasing process a pleasure and he has followed up with me afterwards as well. I would definitely recommend Prestige BMW to a friend. Id tell them to ask for Tim! -Nigel

"Great Service"

I would like to express my gratitude for making my buying experience such a pleasure! I love the professionalism coupled with integrity and honesty you gave me to make this deal happen. The entire staff were exceptionally helpful, friendly, courteous and accommodating. I would definitely refer my family members and friends to Prestige BMW. Thanks again for making it happen! Warmest Regards, Annette S.

"Great Service!"

Service department was diligent and professional. Diana Ribadeneyra Was very helpful and attentive. All my questions were answered.

"Great Buying Experience"

We recently purchased an pre-owned 3 series at Prestige. Robert D was our salesman. He was courteous, well informed and attentive. One if the best car buying experiences weve had- we would recommend the dealership and Robert to friends and would return for future purchases ourselves. Happy to take a few minutes to write this review.

"Great Experience Both With Sales And Service."

Very courteous. Work done right the first time. Dealership is very accomodating.

"Best Service Experience Ever!"

Yesterday, I had my M6 serviced by Prestige. My Service Advisor, Mr. Michael Pillari was one of the most caring, personable and efficient service advisors I have ever dealt with. I have purchased well over a dozen BMWs over the last 10 years from 4 different dealers. While I love BMWs service in general, my experience with him was a cut above the rest. Thank you for caring.

"Well Thought Out Facility And Can Do Attitude"

Communication through sales and working with financing more challenging then it should be. Service organization is on point and customer centric. Overall Im happy with decision to get a BMW X1 from Prestige

"Great Car Buying Experiance"

Guys are great there Mike and Albert went out of there way to deliver our car for XMAS for our daughter....

"In The Market For A Luxury Automobile? Prestige"

You just cant make this stuff up. Spoke with Prestige GM Stephen Grossman at at Christmas Day gathering. Based on that conversation Representative Mark Rosenblatt was contacted at his home. Mark returned the call and confirmed 1 hour later our credit approval and that the desired vehicle was in fact available and could be prepped and ready for delivery the following morning. Remember this is Christmas Day. Long story short met Mark at the dealership at 9:30am the following morning and before noon my wife was driving her new BMW home. Many promise few deliver. Prestige does both. Thank you Stephen and Mark from my family to your family at Prestige God Bless and a Healthy Happy New Year to all. Joe

"Glad I Chose Prestige"

12-22-2014

I did not purchase my 2014 328i from Prestige mainly due to availability. When I called to make an appointment, I was treated with the utmost care and respect. I was given an appointment within a few days which fit into my schedule perfectly. Joe Reynolds, my very capable Service Rep, kept me informed of the progress of my repairs and when it was necessary to keep my car overnight, he called me in a timely manner. Sean Duffy, my Service Tech, did a great job with the repairs. When I picked up my car, the whole procedure took no more than 20 minutes.

"Great Experience"

12-22-2014

No hard sales pitch. Honest about the process and what they can do to make a deal. Came in with a lower price than another local BMW dealer. Very knowledgeable about the SUV I was purchasing and similar SUVs. The finance department also got me the lowest rate possible on my car loan - I shopped the loan to several banks. A very positive experience overall.

"The Best Customer Service"

12-15-2014

I am very satisfied with the service and patience I was treated. Also, thanks to ROCCO I am now more than happy with the car I bought. He looked just for the perfect car I need it. Also, I would love to apologyze for being a headache.. But, I recognize that you guys have one of the best service in NJ and I would definitaly recommend this dealer to anyone.

"Never Never Again."

I purchased Pre-owned bmw car in July, 2014, that was big mistake I purchased that car in this Dealer. They sold cracked front wind shield ( they replaced after 3 weeks and they said they dont except Progressive Insurance so I had to take Sonata Instaed BMW Loaners car and before they promise to do it I had to promise I will give them perfect score for the Survey) and until Temporary Plate expired(even after expired 7days, and I had to go to the DMV myself and got new plates) they didnt send me Replaced Plate(They charged $94.50 for transfer/replace plate and said they sent by FedEx and tracking shows I received it. Yes I received it ONLY Registration paper! Even DMV employee couldnt understand why I only received Registration paper.

"Terrible Service"

06-12-2014

The sales person served me was a very unorganized and nontrustful and not patient person. I bought a certified preowned BMW and treated in my old car. I didnt have the title of my old car with me and I was told to put a check on hold until to bring my old title. However, when I brought my old car title in, sales told me they cant find my check that was on hold. I really do think the service I got was not professional and nontrustful.

"Horrible Customer Service,very Disrespectful Fraud"

TOOK IN MY 2012 BMW X5 IN TODAY FOR SERVICE. WAS REALLY DISAPPOINTED. IT TOOK 20 MINS UNTIL I WAS FINALLY GREETED BY A SERVICE ADVISER (MIKE ESPOSITO). AFTER MEETING ME, IT TOOK HIM ANOTHER 20 MINS TO BEGIN MY PPRWORK. THEN HE COMES AND TELLS ME HIS BOSS, THE F AND I MANAGER (FRANK NOLAN) SAID THAT MY VEHICLE CANNOT BE REPAIRED. I ASKED TO SPEAK TO HIS BOSS, THE F AND I MANAGER. AFTER WAITING ANOTHER 15 MINS, HE COMES BACK AND EXPLAINS TO ME THAT I MUST GO AND TALK TO HIM AND THAT HE DOES NOT WANT TO COME SEE ME. SO I GET ANGRY AND GET UP AND GO TALK TO HIM. I SPEAK WITH FRANK NOLAN, WHICH ACCORDING TO HIM, HE IS NOT THE F AND I MANAGER. HE EXPLAINED TO ME THAT THE F AND I MANAGER HAS NOTHING TO DO WITH SERVICE. SO THE SERVICE ADVISER LIED TO ME. FRANK NOLAN SAID THAT HE WILL NOT REPAIR MY VEHICLE. HE SAID THAT WE CHOOSE WHICH CUSTOMERS THAT WE REPAIR THEIR CARS AND HE DOES NOT WANT TO REPAIR ANY CAR FOR ME. HE BECAME VERY LOUD AND RUDE TO ME AND STARTED TO CURSE AT ME. I COULD NOT BELIEVE THIS SERVICE I WAS GETTING. I DONT UNDERSTAND HOW PRESTIGE MOTORS ACTUALLY HIRED SOMEBODY LIKE THAT. FRANK NOLAN IS A DISRESPECTFUL REPRESENTATIVE AND IS TREATING BMWS CUSTOMERS HORRIBLY. HE HAS A VERY BAD ATTITUDE AND DOES NOT CARE WHO HE IS SPEAKING TO. HE CLEARLY SAID TO ME THAT HE DOES NOT WANT MY BUSINESS AND THAT HE DOESNT CARE WHAT I DO. HE ALSO EXPLAINS TO ME THAT HE IS THE OWNER OF PRESTIGE BMW AS IT IS PRIVATELY OWNED.THAT IS A LIE. I HAD WITNESSES THERE AS WELL AS OTHER CUSTOMER JUST STARING AT US AND LISTENING TO THE WHOLE CONVERSATION. THEY WERE ALL GAZING AT WHAT FRANK NOLAN WAS YELLING AT ME. I HAVE BEEN VERY DISRESPECTED BY THIS REPRESENTATIVE AND PRESTIGE BMW AND AM VERY UNHAPPY WITH THE SERVICE THAT I RECEIVED FROM THAT BUSINESS. I WILL ALSO REPORT THIS MATTER TO THE NEW JERSEY DEPARTMENT OF MOTOR VEHICLES. FOR THE RECORD, MY VEHICLE IS UNDER BMW WARRANTY UP TO 100K AND STILL IS VALID AS THEY HAVE SEEN ON THEIR REPORT.

"My First Bmw And I Had A Great Experience"

I had a great experience leasing my LeMans Blue 335xi sport at prestige BMW late April 2013. I dont know what more I could ask for in a dealership. My salesman Max Carela was easy to work with. I told him what I wanted and I got it. No back and forth haggling. A genuinely nice guy. No pressure, and good sound advise. Everything was explained to me and there were no surprises. It was really an effortless purchase. I was able to track my cars arrival b/c Max gave me the VIN, so I knew what ship it was on and was able to track it. Max would call to update me but I was way ahead of him. When the car arrived, Max picked me up, drove me to the dealership. I met with the Finance manager, signed the paperwork and then came the best part. The Car was now mine but not before the Delivery specialist showed me all the options in the car and made sure I understood how everything worked. I drove off happily w/ my 335xicoupe w/m-sport. About a week later the Delivery specialist called wanting to know if I had any questions. Max calls me every month to see how things are going and I appreciate those calls. Were I live if you see a Beemer on the road it most likely came from Prestige. They sell a lot of cars so they must be doing something right. When my lease is up Ill get another BMW from Prestige.

"Fauly Tire And No Help!"

07-30-2013

Bought a used Acura from Prestige a couple months ago. When the car came back from their cleaning service the window switch was broken. I was told the warranty would cover it, no problem - I would have to bring the car in for service eventually but it would need to go to an Acura dealer an hour from my home. While at the Acura dealer I asked them to balance the tires due to a shimmy a 70mph. They tested all four tires and found one of them to be faulty. I called Prestige and advised them of this and for several days got absolutely no help from anyone! One guy hung up the phone mid-conversation. Another gentleman (Ill leave his name out for now) said hed get back to me and would handle the situation - Im still waiting for his call several weeks later...All I asked from them was to compensate me for one tire. One tire!!!!! Apparently a couple hundred bucks is too much to make things right for one of their customers. Emailed the owner - no response. I guess when you are at Prestige they love you, once they have your money, good luck with any issues that may arise. I decided not to take a chance with the other tires and spent $1400 on four new tires. Thanks Prestige. You live up to that name.

"Once They Have Your Money They Forget About You"

07-23-2013

I bought a car nearly a month ago and still no plates or scheduling of a repair that was to be made. 4 calls and an e-mail to the sales associate, dealership and manager over the past week and a half have gone unanswered. I guess now that they have my money their is no need to provide the services they promised.

"Great Experience"

Prestige made good on their offer. They did not deviate from their advertisement. No hassle and great to deal with. Would go to them again and would highly recommend them.

"Terrible Customer Service!"

06-17-2013

I went today June 15th to test drive a BMW328iX. I was asked when I walked in the door if I had an appointment. I said no and was told someone would be with me shortly. After waiting about 30 minutes I again approached the reception desk and was told that Howard would be over shortly. I waited another 30 minutes and Howard never showed. I again approached the reception desk and told the receptionist that I had waited long enough. She said she would again call for someone. She called and was told by the manager that there was no one. I said I was leaving and had never been treated so badly by a car dealership. She apologized but said there was nothing she could do. Apparently the manager couldnt care less. I then went to Paul Miller BMW in Wayne and was immediately helped. Go there and forget about doing any business with Prestige. If they treat you this badly before purchasing a car you can imagine the lousy service you will receive after purchasing one! As a VP at Bank of America I will be sure to convey to my fellow employees my unpleasant experience.

"Fair Warning"

06-12-2013

We do recommend this dealership if you are looking for a trustworthy source for used vehicles. We paid for an inspection pre purchase on a 2001 Z8. After it passed we agreed on purchasing the vehicle for the offered price. They confirmed verbally and per email. After having the funds ready from Friday to Monday they informed us that they sold the vehicle. Being in a service business we all know that breaking a promise should not be tolerated by buyers. Therefore we would like to inform future buyers that you should better look for an alternative dealer if you prefer a trustworthy source.

"Poor Follow Up"

05-17-2013

Internet sales team is lacking in professionalism and follow up. They cant be bothered to "win over" a customer or create an environment where they want to engage in business. Go to other dealerships who actually care about the perspective buyers.

"Poor Customer Service"

08-17-2014

We liked a certified pre-owned car at this dealership and were ready to make a deal if the price could be negotiated within our price range. I had a blank check to pay for the full amount on the spot. Enters the Sales Manager into picture who refused to negotiate at all and took great care to ensure that we felt unwelcome !!! No prize for guessing why. The next day I realized that the price was reduced and was within my price range. I called my salesman who was unaware that the price had dropped and promised to call me back soon. Two days later I got a call to let me know that the car was sold. I am definitely not visiting this dealership again.

"Poor To No Response After Sales"

I have purchased a 750Li from them. Vehicle had an issue with state inspection after purchase. This was a serious matter to me and received no cooperation or information from the dealership despite numerous attempts, they seemed afraid of any possible costs!!! The local BMW dealer at VA took care of the problem after I insisted of a complaint to BMW. Financing was another ripoff!! Had a 1.9% financing from my bank, they were going to match or beat it, and somehow I ended up with 2.99%. Yeah, I didnt check the paperwork closely to catch it, it is called TRUST and they are not worth it. Bottom line: you do not matter after sales. BUYERS BEWARE!!

"Wonderful Experience"

Having had terrible experiences with buying cars before, I was expecting yet another letdown. When I came into Prestige BMW I was greeted instantly with such kindness and set up with a salesman within minutes. All of my concerns were taken into consideration and I was put into the perfect car with a price to match. My salesman was extremely cooperative and patient, making my experience stress free and extremely pleasant. Thank you Prestige for changing my outlook on purchasing a vehicle. I will definitely be back in the future!!

"Prestige Bmw Customer Service Was Great"

We shopped the inventory at various dealers, including Morristown, JMK and Open Road of Edison. Lori Asserson was by far the most professional, most dedicated and treated us like important customers. We are very happy with our decision and our purchase.

"Dishonest And Nonresponsive After Purchase Made"

BUYER BEWARE. I asked specific questions about the contract, and the business manager straight up lied to me in his responses. I specifically asked specifically about wheel/rim insurance coverage of cosmetic blemishes. Was lied to that it covers it, it doesnt. I also asked why the monthly payment showed at $85 over what it was supposed to be and was told it was an electronic loan approval, and needed to be higher to ensure no issue to get approval. It was actually the contract. Thats a lie that swindled an additional $6k out of me. And worst item for people driving far to see used cars - I was told the car was in perfect condition, just like a new car with the exception of the mileage - it had poorly atempted touchups - fair cosmetic condition at best.

"Rush Job"

I drove up from Northern VA to buy my first BMW - a used 2010 528i. Beautiful car. Salesman rushed me through the acclimation process and before I knew it I was on the highway driving home but didnt know some of the standard basics of hot to operate the car. He should have spent more time going through things, teaching me methodically, rather than asking what I didnt know. In addition, the finance guy told me about a lower loan rate than I was able to get through my credit union. When I expressed interest, he said hed follow up with the relevant details. I sent two follow-up emails which have been ignored. He seemed happy enough to move the car and take my money, but the extra work of the loan was too much, as he figured he wouldnt get anything from getting me a lower rate. What he got was this bad review. Bottom line: rush job. Too many cars too quicly leaves people hanging....