"Service"
The worst service and u professional staff I have ever met. I leased my Q5 and the sales guy Matt basically said anything I wanted to hear just to sell me a vehicle. Once I had the car everytime I brought my car for service the service consultant Blanca Simpson was the rudest person I have ever encountered throughout my whole experience with car agents. Not only does she not even look at you as she speaks to you but has such a rude tone and demeanor it riduculous. I loved the car itself however because of the service I received the last three years I decided to buy a Mercedes instead early just so I do not have to ever deal with this dealership staff again. The day that I actually returned my car I had to deal with Rose Batista, from the moment I walked into the dealership the first the I heard was we do not have loaner cars to drive you back. So basically thank you for returning your vehicle get urself an Uber on your way out. I had mats, among other things that I had to carry out of my vehicle so I asked the service girl Blanca if I can get a loaner to take me to my office which literally was 5 minutes away. At first she says sure, after waiting 10 minutes Rose comes and goes are you still waiting and goes to Rose we dont have cars and comes to me to say you have to get yourself an Uber as I said before. 30 minutes of waiting was basically for no reason I still had to get my Uber. I would never again get an Audi from this Dealership or recommend anyone to this dealership. Its a shame because they lose customers that are willing to pay thousands of dollars for their vehicles every 2-3 years and due to the way these individuals work and have such bad work manners this company loses business to their next door competitors.
"Bought Ourselves A New Audi 5 Sportback!"
08-30-2017
Wonderful sale today and very happy with our new Audi 5 Sportback! What a beauty! Excellent salesman Andy Kurland & beautiful showroom with wonderful amenities for their customers! Nice to see the Service Dept. right there too! Salesman Andy was knowledgeable and terrific to deal with! Would definitely refer a friend or family member to him!
"Very Friendly, Honest Service"
08-24-2017
Andrew Douglas is the best sales person ever. Very attentive, very patient, great service.
"Car Shopping"
08-07-2017
I cant give 5 stars because I was there nearly 6 1/2 hours with a 7 YO purchasing a car. Needed to wait for the car for nearly an hour to test drive (it was up the street getting detailed). It was a busy day and end of month - but it was a loooong time to wait with a 7 YO.
"Best Sales Agent In Town!"
08-02-2017
Really, I just got my car at JD Audi because of the service. All that you need they can do it! Congrats JD Audi!
"New Customer"
Nice and efficient service! The whole buying process is very good
"New Customer"
07-31-2017
Nice and efficient service! The whole buying process is very good
"Professionalism And Low Pressure!"
My salesman, Robert, took the time to show me a few different cars to find one that met what I was looking for. He worked well in a team with Matt B as his senior sales person to provide more detailed information, and Matt S in Finance to make it a smooth closing process with no high-pressure sales tactics. Also, Frank the manager went to bat for me to help negotiate more favorable terms to terminate my current lease and minimize fees. Highly recommend, top notch!
"Our Second Audi"
This is our second Audi and Im really sorry we didnt discover Audi sooner. The cars are built extremely well and the sales staff is not pushy. They let you decide if this is the right time to buy or wait until a newer model is released. They know the features of the car and whether those features will meet or exceed our expectations. Would we buy from Audi again - you bethcha. And Id like to add make sure our sales associate, Rudy, introduces the car you are looking for.
"Awesome Customer Service."
Went to lease my new Audi Q5 and traded my Merc CLA250 4MATIC and whole experience was great. Customer Service is awesome and Andy gave me a good deal on my new Audi. I would recommend this dealership to anyone who is interested in owning an Audi.
"Used Audi"
03-13-2017
Top notch salesman. Buying experience very professional and courteous Well done jack Daniels!!
"Soooo Happy"
03-13-2017
I purchased an 08 Honda Accord from Jack Daniels Audi in Upper Saddle River and I have to say it was the best experience thanks to Raymond Rodriguez. He was very helpful and made me feel like a 5 star celeb. He was thorough, efficient and answered all my questions. From the start he was hands on with all my necessary paperwork which allowed a smooth process til the end. I traveled an hour to buy this car and he made sure I had all my documents secured before my purchase. Thank you SOOOO MUCH RAYMOND...YOU ROCK¿I recommend him for your next purchase any day!!!
"First Audi - Very Very Happy"
12-23-2016
This was my first experience buying an Audi and it was one of the best. The salesman was very very helpful and attentive to what we wanted. The Sales manager personally greeted us and remained involved with the sale through out.
"Very Pleased"
Very professional staff from the first phone call to leaving with the vehicle. Spiro ( my salesman) was helpful and handled the transaction in a professional and prompt manner. I will be back when I am ready for my next Audi purchase.
"Pre-owned Audi S6"
Living in Boston...I found the car I wanted at JD Audi...traveled from Boston to Upper Saddle River to work with Rudy and Frank...great experience. They helped me to make it a painless process even with hurdles of buying out of state.
"Jack Daniels Audi, Upper Saddle River ,nj"
09-21-2016
The best dealership to deal with, I been getting Audis from them for nearly 25 years.
"Best Car Buying Experience Ever"
08-18-2016
Bryan Gamble was the best Sales guy I have ever met. He handled the sales fast and professionally. The Dealership was clean and everyone was courteous and Professional. I absolutely will be back to buy other cars, It was a long drive for me but worth every minute
"Great Price Found!"
Excellent customer service & a smooth process. Love my A4!
"Best Car Experience Ever. "
I just want to be clear that I have bought many cars in my day and that this was the most transparent and simple car transaction I have ever been through . Went online found my car. Had two people contact me immediately Margaret and Marie who are extremely nice and enthusiastic. They transferred me to Matt Bell and he made the process so easy for me that I made the deal in the spot . When I went to the dealership to pick up my car the manager was so grateful for my business . How could you not refer people to go there. I would definitely recommend this dealership to anyone . Go to Jack Daniels and see Margaret,Matt and Al. They are amazing !!!!!!
"Terrible Experience!"
I bought an BMW from them and they completely messed up my car by attempting an "OIL CHANGE. " to the extent that it had to be sent to the BMW dealer to fix what they messed up. they would not call to inform me what was the status of the vehicle and this fiasco when on for 2 whole weeks! I was calling every day for my new purchase car and given apathy every time. to top it off the cars head light takes on water and they said "its not covered under warranty" of course. this is a terrible dealer would not recommend them to anyone...
"Fantastic Service!"
01-14-2016
Our salesperson, Dino Stamatelatos, went above and beyond the norm of service to provide us with the best information he could before our purchase. Since we were out of state, he worked hard to do everything necessary to help us complete the purchase albeit in a different manner than was standard for him. Upon arrival at the dealership, each person from Dino himself to the finance department and the managers were not just friendly but even more helpful and generous than expected. Purchasing the car from such a long distance can be daunting but Dino and the team at Jack Daniels made it as easy as it couldve possibly been. We are very grateful.
"A Great Experience!"
Dino Stamatelatos made buying a car so easy! He was friendly and very knowledgeable. The entire experience was a pleasure. When we went to pick up the new car, Dino thoroughly explained all the ins and outs of our new Q5. He took his time to go over each part of the new car. Thanks for all your insights!
"Fabulous Service, Terrific Experience!"
11-20-2015
As far as my first Audi experience, this has been terrific! I filled out some info online and a wonderful woman named Marie contacted me promptly and set me up for an appointment. My husband and I walked in the door and the receptionist walked out from behind her counter and met us at the door! Very nice touch!!! We were then set up with a sales associate by the name of Anthony Freda who went above and beyond to make our experience and purchase nothing less than outstanding. One of the sales managers, Al, came over personally, introduced himself and thanked us for our business. We now have a beautiful A4 sedan and couldnt be happier with our decision. Every person we met there was kind, respectful and very friendly. I highly recommend Jack Daniels Audi of Upper Saddle River, and if you go, ask for Anthony!
"Great Experience"
11-09-2015
I found a 2013 Audi A6 3.0 on cars.com and requested more information. I was contacted by Margaret who told me more about the car and answered all my questions. She was awesome. I put a deposit on it to hold it and filled out a purchase agreement. We worked through financing of the phone. I live in Rhode Island, so I made plans to drive down and see it. At that point, Abdul took over the process and sent me the certification report, contacted my insurance, told me what I need to bring with me. When I got there the car was detailed and what I wanted, so I pulled the trigger. They were very honest with the financing, I use a car payments app when buying a car to detect any hidden charges that some dealers try an include. The numbers matched exactly. I would use them again!! Just a great easy experience.
"Amazing Service"
I must say my Audi salesman Dino Stamatelos is awesome ! He was very professional and patient with my decision. He was very informative with the Audi engine as well ! He answered every question or inquiry I had about Audi vehicles This was an amazing experience ! I will definitely refer Dino to my friends, family, or anyone I know who is interested in an Audi !
"Great Experience"
09-24-2015
We recently purchased a 2016 Q5 from Dino Stamatelatos at Jack Daniels in Upper Saddle River. The whole process was pleasant and smooth from beginning to end. The car we wanted was not at the dealership so they managed to find it for us and delivered it in a timely fashion. Dino took his time with us when delivering the car and made sure that we understood everything about the car before he let us leave.
"The Audi Experience"
09-04-2015
Jack Daniels Audi of Upper Saddle River is another exemplary facility that is filled with knowledgeable staff. Margaret Witkowski and Joseph Morales, our sales agent have provided an unmatched Audi experience. My wife and i decided to purchase another Audi and decided to go to Jack Daniels Audi and was impressed by the attention and service we received. Margaret greeted us and made us feel comfortable and paired us with Mr. Morales who was very knowledgeable and helpful during the buying process. He answered all of our questions and was very professional and courteous. If you want a great Audi experience Jack Daniels Audi is the place to go.
"Outstanding Experience"
We had a great experience at Jack Daniels Audi of Upper Saddle River. Our sales consultant Dino Stamatelatos was a pleasure to work with. He gave us a great price on our new Audi Q5. It was a great experience and we will definitely return to this dealership when we’re ready to purchase our next Audi.
"Dino Stamatelatos"
Walked into the dealership and felt right at home, very warm and comfortable. Dino my sales rep. was the best part of the visit, very knowledgeable and just a car professional. Helped me get into the car I wanted and walked out with a new set of keys. Make sure you ask for Dino, hell take great care of you.
"Love My New A3!"
08-17-2015
My sales consultant, Dino Stamatelatos was very friendly and knowledgeable as he answered all of my questions he made sure the vehicle met all my needs. His professionalism and attention to detail was very much appreciated. Dino made sure I got the car I wanted. I love my new A3! Overall a great experience with everyone; Therefore, I would absolutely recommend anyone looking for a car to buy from Jack Daniels Audi in Saddle River NJ. Hoping to to lease again with Dino again in a few years! Thanks!!!
"True Professionalism"
08-13-2015
I wanted to say that Spiro Milliaressis and Margaret Witkowski of Jack Daniels Audi were courteous professionals. Margaret had followed up on a call that I had put into Jack Daniels Audi and had setup an appointment to get me into the dealership. Spiro my sales representative was very knowledgeable on the vehicle that I had purchased and had a great sense of humor, he made me feel very comfortable in my decision in purchasing. There was no pressure in purchasing and he made my shopping experience a pleasure. When I needed a refresher course on the car, Spiro was there for me and gave me as much time as I needed to go over the entire car. I would without question, recommend Jack Daniels Audi to anyone shopping for a new car and the excellent representation that Spiro Milliaressis and Margaret Witkowski had given me in purchasing my Audi.
"Very Honest And Helpful"
08-05-2015
Last week I leased an Audi A3 from JD Audi in Upper Saddle River. To my surprise, it was a really positive experience. Dino Stamatelatos (x1584) was my sales rep. This was the first time I ever leased a car and he made it very easy to understand and was very helpful and honest. If you want a sales rep. who is honest and clear, I would go to JD Audi in USR and ask for Dino Stamatelatos. Very helpful and honest in all respects, and I dont say that lightly. I love my new A3!! Thank you Dino!
"Jack Daniels Rules"
07-22-2015
This is the 3rd Audi my company has purchased through JD in Upper Saddle River and well keep going back! Real simple...if you wish to purchase an Audi or simply want to discover if you want to purchase one, go here!! Dino was great this time around...very responsive and helpful. But its the whole crew that go out of their way. Great job!!
"Great Service And Salespeople"
Pete Polombo, my salesperson, was outstanding. I felt I got exactly what I needed from him. and he continues to be helpful, helping me facilitate a repair, with possible loaner car, regarding an issue on my car that appeared on the drive home
"Dino Stamatelatos"
07-13-2015
Dino was professional. He was very attentive to myself and my son who was buying his first car. It was a pleasure to deal with your dealership. I will return when I am ready to purchase my next Audi. A wonderful salesman to deal with!!!!
"Excellent Shopping Experience With Dino And Peggy"
I would like to share my excellent shopping experience with purchasing my S4 from JD USR 3 weeks ago. It all started with an internet inquiry and my communication with Peggy. Peggy was extremely nice, friendly and professional. She was willing to take the time to speak with me and determine what I was interested in. When I visited the dealership, we went over some cars and at no time whatsoever felt pressured into buying anything. I was treated as a valuable potential customer and this shows a lot of respect and is well appreciated. I highly recommend reaching out to Peggy for any internet sales or questions. I have never met such an honest, down to earth, knowledgeable sales professional and car enthusiast like Dino in any of car shopping experiences before!! Each time I visited, he was extremely courteous and patient with me. I explained my thought process with what kind of vehicle I was interested in and shared that I was on the fence between a Manual & Automatic transmission. We test drove both last Winter and I walked away for 6 months to think about my decision. We kept in touch and when I sat down with him 2 weeks ago to go over what I had in mind, he did not hesitate to share his honest opinions with me and steer me in the right direction. I had a particular vehicle in mind and I was stuck on it...of course that specific vehicle was not available anywhere. After a few minutes of searching, we did find the perfect car I was looking for in the tri-state area. Dino did his best to help me get into the car by pricing the car in a way I couldnt refuse and by giving me maximum amount on my trade-in. The decision to pull the trigger couldnt have been easier. When the car was delivered 5 days later and I went in to pick it up, the only thing on my mind was to get in and just drive it. Dino took the 45 minutes to explain ALL the features in the car and to go over how the MMI works and everything else. I am so glad we did this because I would not have opened the car manual on my own. In hindsight, this was time well spent and I appreciated Dinos knowledge in going over the car with me. All in all, I am very happy to have finally purchased the car Ive been researching for 3 years! Audi is the best value you can get for your money over the other German brands. Im already looking forward to an RS5 or S6 in about 5 or 6 years :) Thank you again for the friendly and professional shopping experience. I highly recommend Dino & Peggy, you cant go wrong if you just spend a few minutes to explain what you are looking for. They will help you in a comfortable and enjoyable environment. Oh, and in case you are wondering, I ended up getting the S4 in stick shift. Yes, the manual trans lives on, for now... :)
"Dino Was Simply Fantastic!"
06-17-2015
I leased my new A4 from this dealership and had a couple of more questions after I picked it up. I called my salesman and he said come right in. When I got there he was with another customer. He greeted me and said let me have another salesperson help you and Ill come right over as soon as Im done. He introduced me to Dino and could not have found me a better or nicer or more knowledgeable person. Even though Dino was not my salesman, he got in my car with me and gave me all the time I needed. I said to him a couple of times Dino I think you should go back now, Im taking up too much of your time. Dino just said we want you to understand everything about your new car so dont worry about it. Im here to help you. And help me he ABSOLUTELY did. He spent about an hour with me and made sure I understood it all. Dino youre the BEST... If youre looking for an Audi this is the place to go...
"Great Service, Excellent Vehicle Showroom"
06-17-2015
JUST PICKED UP A 06 AUDI A4 FROM THEM THE END OF LAST MONTH AND IM IN LOVE WITH THE CAR GREAT CONDITION THE TEAM AT JACK DANIELS AUDI DID A FANTASTIC JOB CLEANING A DETAILING VEHICLE FOR MY VIEWING. FROM THE SECOND I WALKED IN I WAS GREETED BY SMILING FACE AND QUICKLY HAD A SALESMAN THEIR TO ANSWER ALL MY QUESTIONS AND ADDRESS MY NEED IN THE VEHICLE I WAS LOOKING FOR. I STRONGLY SUGGEST ASKING FOR DINO WHEN YOU GO THERE HE KNEW AUDI CARS LIKE THE BACK OF HIS HAND. OVERALL I COULDNT BE HAPPIER WITH THIS DEALER SHIP AND THE VEHICLE I DROVE OFF WITH
"Great Dealership And Spiro A Great Guy..."
06-17-2015
I walked in and was introduced to Spiro Milliaressis and we hit it off immediately. Spiro is a great salesman, very knowledgeable, professional and friendly. It was my first time looking at an Audi and he sold me on it. I went there on Saturday and picked up my new A4 on Tuesday. Spiro took all the time I needed to explain all the functions and features on the car. I would definitely recommend Jack Daniels Audi Upper Saddle River to my family and friends or anyone interested in purchasing or leasing an Audi. When you get there ask for Spiro...
"Purchased A Q5 Tdi"
06-09-2015
This was a great experience with Jack Daniels Audi, especially with Matt Bell. He new what I wanted and made the entire process easy w/o any issues. The customer service was excellent.
"Great Experience!!!!!"
Truly a smooth and great buying experience. I would definitely refer friends and family to this dealership. The customer service is superb. Go check them out!
"Great Experience At Jack Daniels"
My wife & I walked into Jack Daniels Audi and they made us feel at easy. Jamie Levine made it very easy and comfortable to making the right decision. He explained everything about new and pre-owned vehicles of all models. Very friendly & knowledgeable. We were never pressured to buying something that we were not comfortable with. I would recommend him to anyone buying an audi. Great choice..
"Great Dealership"
05-27-2015
The team at Jack Daniels is awesome. I was shopping around and trying to decide between BMW and Audi. Hadnt planned on making Jack Daniels my first stop on the day I went shopping. That said, Margaret was very attentive and followed up with me via email after my initial inquiry. She and Marie stayed on top of answering questions and convinced me to go to Jack Daniels first. Jaime in sales worked with me and got me into the Q5 premium plus. They offered me more for my trade than the dealership where I got my previous vehicle. Overall a great experience and I will definitely be looking to them when it comes time to swap out my other car.
"Outstanding Experience From Start To Finish"
05-15-2015
From the minute I picked up the phone to call Jack Daniels Audi and they put me on with with a salesman by the name of Spiro Milliaressis, I could not have been in better hands. I was taken seriously, offered accurate information and given straight answers. I arrived at the dealership just a short time later and Spiro was ready to have me test drive a car and negotiate a deal. He was professional, knowledgeable and cut through the red tape so that I was able to make a deal and take delivery of my car that very same day. It was the best shopping and purchase experience I have ever had. Cudos to Jack Daniels Audi and Spiro Milliaressis!
"Love My A5 Cab"
05-04-2015
Just bought an A5 cab as my summer toy, never loved a car so much. Met with the used car manager Greg, he worked out a great deal on a 2012. Thanks for everything.
"Best Car Buying Experience!!!!!!!!!!!!!!!"
05-04-2015
Matt was incredibly helpful, patient and informative. He made a complicated experience extremely easy and painless - I could not have asked for a better experience. Having been to several dealers recently, I was so thrilled to buy a car with Matt. I would not hesitate to recommend Matt to my friends and family!
"Fantastic Salesman Very Helpful"
05-04-2015
Matthew Bell was very helpful and accommodating to all of our needs. He wasnt pushy and understood are ability to wait. when the exact car came in that we were looking for Matt called us right away to inform us. I will be recommending him to all of our friends looking for a new or pre-owned car. THANKS MATT WE LIVE OUR NEW CAR!!
"Great Salesman"
04-27-2015
I was greeted by Matt Bell, who made me feel comfortable at the showroom and he showed me around and guided me through the available cars there. I must say that this was my best car shopping experience ever. The salesman was very polite, informative, and he was answering very question of ours patiently. Matt Bell delivers an incredible service and gives a very pleasant experience. I will be coming to your showroom for the years ahead
"Dr.pkmd"
04-27-2015
My family and I have been buying and leasing Audi"s from Matthew Benincasa for the past 15 years.My latest is the A8. Although I did not get this car from Jack Daniels,I did purchase it from Matt at another dealership. He has always taken excellent care of me,in fact I have never been in side a dealership in years! He always meets me at home or at the hospital. Of late, I needed a routine service.Matt had my car picked up and delivered to my home! Great service for a fantastic car.
"Excellent Customer Service And Overall Experience!"
04-23-2015
My husband and I recently went to Jack Daniels Audi looking for a new family car - and we couldnt be happier. Our salesman, Cameron, was incredibly friendly and knowledgeable, and really took the time to find out what our needs were. He was able to find us a vehicle with all the features that were important to us at a great price. He made the entire buying process very easy and comfortable. We were so impressed with the price Cameron got us on my new Q5, that my husband decided to trade in his car for a brand new A6. We have already recommended working with Cameron to all our friends and family and will continue to do so.
