"Ford Mustang"
10-26-2017
My husband and I had a very enjoyable buying experience. Rick was excellent in every way. He listened , and was able to answer all of our questions. There was no pressure and he respected the fact that we needed a couple of days to make our decision and get our financing in order. This is our 3rd vehicle we have bought and we would definitely recommend it to anyone who asked. Thank you Rick for your time and expertise
"Fernando Pena"
10-26-2017
Fernando helped me buy my first major car all with ease and made the experience over all better.
"Fernando Pena Great Salesman"
My family and I have been buying cars from this dealer ship and from the same dealer and there has never been a problem. It was a pleasure working with Fernando and I couldnt thank him enough
"Service"
10-11-2017
EXCELLENT SERVICE WHILE GETTING MY CAR FIXED WITH A RENTAL.
"Prices Are Not As Listed"
I went to inquire about a vehicle listed as 26K, however once we sat down with a salesman he said that price doesnt include the certified fee, this fee, etc. by the time he was done before taxes the vehicle was up to 29k.
"Business Manager"
09-14-2017
Fast in and out. Check all point they were clean. I would go back.
"Thanks For Making My Purchase A Great Experience!"
Thank you Route 23 Auto Mall for making the purchase of my new Ford a great experience. I have purchased several cars and trucks over the years and always had a great experience with the friendly staff. I also want to thank the service department for the fast turnaround and the experienced staff has been great to work with.
"Kfasanella@gmail.com"
Leasing a card at Route 23 Auto Mall was a great experience.
"Service"
In & out within 1 hour...for an oil change and overall insoection
"Excellent Experience And Am Satisfied Customer"
Rick Montacero at Route 23 Automall was a joy to work with from starte to finish. He communicated via emails and phone. We expressed that due to a new puppy at home , we had 2 hour time window. He expedited the process by picking out cars that matched my "must haves" list, I emailed to him earlier in the week. When we arrived , Rick was ready to help us work out a lease deal that was best for my budget and lifestyle. He had our puppy in mind and made sure we were out of there in 2 hours. Rick was efficient , knowledgeable, and not what you typically expect of car salesman. Rick was helpful not pushy. He made the process easy. Now, I have a new lease that I love. Thanks Rick.
"Confidential"
Asked them to take a look at my tire making a clicking sound but since it was at the quick lube and they had no appointments they said it was fine. I will wait until the tire falls off.
"The Best Car Dealership You Will Find!!"
I had been to other dealerships first and was sickened by their lies, misrepresentations, and sleezy even rude conduct. Then I came here. What a fantastic experience at Route 23. They are not at all like those other horrible dealers. Harold was so great. Ray in finance was super. And Dante was also great. I cannot say enough good things about this dealership. They care. They are nice people. They work with you. I would and will highly recommend them to everyone. They are the best!!
"Couldnt Have Been Better!"
04-20-2017
I am always nervous about car dealers and the pressure you think youll be under. However, this was NOT the case. Rich was one of the best salesman I have ever worked with! He was friendly, accommodating and super patient with our process. They stayed well over closing time to help finish our paperwork. They worked with our budget and our needs to get us in a beautiful Nissan Rouge! Couldnt be happier! Thank you all for everything!
"Route 23 Experience"
03-17-2017
This is the type of dealership all other dealers should be like. The sales people and staff care that you are happy. I never felt pushed to buy a car. I stopped in many times through the past year looking for the right car. The dealer took his time and when the deal I was looking for came up, then we made the deal. These are not the typical car sales people. Route 23 Auto Mall has been the best!
"Routine Maintenance"
02-24-2017
Never a problem with Rt 23 Automall Drive in maintenance facility
"2017 Nissan Rogue Purchase"
I recently purchased a 2017 Nissan Rogue a friend hadreferred me. The staff was very friendly and accommodating. I did not feel like I was pressured into purchasing a vehicle and I feel like I received a good deal. I would recommend this dealership.
"Personal Best Car-buying Experience"
My personal best car-buying experience here! Rick Mostacero was not only a friendly and nice guy, he was very patient with me. At no time did I feel pressured by him or sales manager, Mike Luberti. Knowledgeable, down to earth and friendly staff, from sales to finance (thanks also to Richie Garcia). No runaround. Sure there was some negotiating and I shopped around for other deals, but Rick and Mike worked with me to give me a great deal that I was very happy with. Not only did they earn my business, they earned a loyal customer.
"Must Try Experience"
Overall experience was excellent. Our salesperson was knowledgeable and diligent on finding the car we wanted. I would recommend this dealership to anyone who wants a easily stress free experience
"Great Experience"
Very insightful staff who guide you through the process.
"I Do Not Recommend This Dealer."
worst dealer experience I have ever hard. I have been to 6 dealers in the last 4 weeks and this is definitely the worst. They need to reevaluate their sales tactics.
"I Do Not Recommend This Dealer."
worst dealer experience I have ever hard. I have been to 6 dealers in the last 4 weeks and this is definitely the worst. They need to reevaluate their sales tactics.
"Zero Stress Thanks To Rick @ Route 23 Ford!"
09-21-2016
Our salesperson, Rick, was (sincerely) friendly and not at all pushy. His knowledge (and patience with us) was very much on point, and it made our buying experience truly the best weve ever had! Thanks, Rick!
"Smooth As Silk"
09-18-2016
Purchased a 2017 titan from this dealership the whole process from walking. In the door to PJ finding the truck I wanted was very pleasant. I would recommend. This salesman an dealership to anyone. Only one critique the wifi needs to be improved way to slow . Am very satified
"Sales"
09-15-2016
I bought a Ford Fusion. I love it! Cory is an awsome salesman. Thank you!
"Mark D"
09-12-2016
Stop in to see Rick Mostacero. Great guy !!! When I got there to pick up my truck I was being very picky on the cleanliness of the vehicle and Rick took care of it right away. Very easy to deal with and not pushy. He really goes out of his way for his customers. A real pleasure to deal with.
"Wish I Could Give Zero Stars!!"
Wish I could give a ZERO star! Used car manager is a jerk. Refused to honor even his own warranty agreement. Brought my used purchase back for repair - he decided it was too expensive (for HIM) to fix. He wouldnt even talk to me himself. When I told his go-between to tell manager Ill offer to pay half (which I was NOT obligated to do), manager wouldnt even pick up his own guys call. If you want to buy a Ford or Nissan, by all means buy one; just DONT DO IT HERE. I saw other reviews like this one, but also some good reviews, and I made the mistake of giving them the benefit of a doubt. The good reviews must have been only NEW purchases... The BEST people in this place work in the repair shop in the back building - Brian, Chris and crew. Theyre the only ones I will ever deal with there. (As far as doing something about the refusal to honor the warranty, Im only just getting started...)
"Great Experience!!!"
Purchased 3 automobiles from Route 23 Auto Mall in the past. This time I am leasing for the first time....PJ Flattery is great! explained the whole process...made great recommendations and was a pleasure to deal with. Sat with me and reviewed everything in the new car to make sure I was comfortable before I drove it away. Will go back when it is time to get another vehicle. Also from past experience the Service Dept. is spot on. Another good thing about Route 23 Auto Mall!!!
"Car Buying Doesn’t Get Any Better Than This!"
This is the second Nissan Murano that I have purchased from Steve Boxenbaum at Route 23 Nissan – he is knowledgeable, responsive, and focused – he went above and beyond to locate the exact Murano that I wanted and made the buying process quick and painless again. The entire staff is professional, courteous and attentive – it is a pleasure to do business with this dealership and as I told Steve, he has me as a customer for life. Car buying doesn’t get any better than this!
"Amazing Experience"
Bought a 2014 Ford Mustang the sales representative was Eddie Cordero. The process was easy the price was fair. Eddie made the whole process easy and pleasant. I would definitely buy from the dealer again and would look to see if Eddie is available. Not only is the car amazing the dealer and sales force is pleasant and patient.
"Rt 23 Nissan Auto"
I had a great experience here. No pressure and all of my concerns were addressed promptly and courteously. We made a great deal and the staff was very pleasant to deal with.
"Nissan Rogue Lease"
This is the 3rd time I have leased a Nissan from Route 23 Automall. Mike Voorhees was very knowledgeable & helpful in finding a vehicle that fit my needs and was within my budget. Im very pleased with the Nissan Rogue.
"Great Experience"
Great experience! Ask for Richardo. It was a pleasure doing business with them.
"Service /sales"
I definitely recommend rt 23 automall. Good service good price. Friendly people. Salesman name Ricardo M. Is great. Go and you wont be sorry when buying a Ford.
"Highly Recommended!"
Bought a certified pre-owned Maxima this past Friday. Eddie Cordero made the process enjoyable. He was not pushy and extremely helpful with everything. I will definitely be sending him some referrals! Excellent customer service and very professional dealership.
"Great Experience, Great Service, Friendly Staff"
11-24-2015
I leased my Altima from Eddie, he was very helpful, although they did not have the color I wanted he reassured me that he could find it within a couple of days. Eddie kept me up to date on the status of my car, and he delivered it as stated. The experience was very pleasant.
"Friendly And Helpful!"
Top notch customer service! Financing was painless! Went in looking for a certified used, left with a new Nissan Versa note. I look forward to dealing with them in the future.
"As Always, Awesome!"
Recently returned to Route 23 Nissan to get my mom into a new car. Initial visit included viewing different vehicles and getting preliminary numbers and discussions about our particular situation. Very understanding and receptive, honest and patient - left with information requested - no pressure. Returned later in the week to discuss my own options already in a lease and wanting to refinance. Again, Craig (manager) and salesman (Eddie) reviewed my current situation and provided options and reasonable solutions to put me in a better financial position. When all was said and done, mom and I left at the end of the weekend with twin Altimas and are thrilled with our new vehicles!! The staff was very helpful and understanding and worked tirelessly to ensure we got the best deal! Thank you all again from the bottom of my heart! Always a pleasure :)
"Mary Apgar"
Im a senior citizen, and over the years have had a lot of bad experiences buying a new car.In fact, I never go alone instead take one of my sons for backup. I was pleasantly suprised that there was no pressure at all. In my mind, I knew what I could spend and was not going to go over my budget. Got the car I wanted, Nissan Rogue at a great price, it drives like a dream, and was very happy with the salesperson, Rich,
"Very Happy"
We recently bought a certified used car. We dealt with Corey in sales and Richie in finance, both were very knowledgeable, helpful, flexible and friendly. They explained options and answered all of our questions without being pushy. We were very happy with the service are very happy with our vehicle. I will go back to buy another car from them again.
"Great Service"
Good experience, the process was pretty fast, and I got the car that I wanted...
"Horrible Customer Service"
03-31-2015
I contacted this dealer where I just bought my new Nissan from and three times they said they would call me back with nobody every doing so.....Horrible experience with receptionist who is nasty and tells me they will call you back....NEVER CALLED, finance, sales person, new truck salesperson. I had called inquiring about a new truck for my husband, they never called me back either. Terrible. I was going to have my future daughter in law and her mom release their Nissans from Route 23 but have DEFINETLY changed my mine on that......
"Great People Brought Me Back!!!"
03-31-2015
After two leases, lousy service both in the Purchasing and Service of both vehicles at Rt. 23 Auto Mall , I returned because of two exceptional people, Steve Galletta, Certified Service Technician and Patty McNamara, Customer Service Manager. I had purchased my last Explorer from Elite Ford (Closed by Ford) and it was one of the best buying experiences of my life and I have had many vehicles in my time. I had this vehicle serviced by Liberty in Clifton and met Steve Galletta, Service Technician . When Liberty closed he moved to Rt 23 Auto Mall Service Department and he convinced me to have my transmission problem taken care of at Rt. 23 Auto Mall. I did and am happy to see that the Service Department has changed and the people are upbeat, helpful, and friendly. Patty McNamara kept me informed every step of the way and made being without my car for three weeks tolerable. I was not put off and given stupid excuses in the past and found that to be both insulting and very irritating. Of course, returning to a place you swore you would never go back too speaks volumes for the trust I have in Steve Galletta and his knowledge and abilities. It just goes to show you how important good employees are to your Business. Because of this positive experience at Route 23 Auto Mall Mr. Barna, I will be a returning customer.
"Great Help"
03-31-2015
After visiting Route 23 AutoMall. Steve Secor was very helpful and pleasant with my issue with my Nissan Murano.
"They Made It Right"
03-31-2015
I wrote the review not happy. Well Scott the owner certainly restored my belief in customer service and helping people. He called me emailed me and texted me until I called. Even though I was not completely right he thought I should have been treated better and paid for one of my tires. He is a genuinely good dude ans made a customer for life with me. And a thank you to Brian from service as well.
"Not Happy"
03-05-2015
I purchased a car and leased a car from this dealership. The car i bought was a 2014 nissan frontier, certified preowned. while driving it on route 23 today i got 2 flat tires on the passenger side. i called them and asked them to tow my car to there lot so i could purchase 2 tires and have them put on. I was told that i had emergency roadside assistance with the car. They would not do it. they said free tow for tires isnt the service i had with the car. Fine. Now again i was about 500 feet from the dealership with 2 flat tires. i have 2 cars from these guys and they couldnt give me a tow so i could purchase 2 new tires from them. this in my opinion is horrible customer service. when my wifes lease is up i will be dropping her rogue off in the mazda i BUY for her.
"Nice Place To Purchase Vehicle When You Are Ready"
03-05-2015
Michael Voorhees was great salesman,very positive experience
"Sorry I Went To This Dealership"
12-29-2014
I gave this dealership a $500.00 deposit on a new car and was told I had a few days to think about it.I called back the next day to cancel this order.I was told that they would refund this money to my credit card.I have called bck many times now but after 30 day they still have not issuede the credit.
"Awsome And Relaxed"
03-05-2015
LENNY IS A PRO. ! JAMES WAS THE BEST!!! GOD BLESS HONEST PEOPLE...
"Great Sales Work"
03-05-2015
After visiting another dealership it was discovering a new world when I got to Rt 23 Auto Mall. Jason M., my sales person did his best to make me feel that I was at the right place, which I think I was since I got a better car than I expected for my budget. It is wonderful to have a pleasant experience with a sales person instead of trying to fight a war and always be under pressure. Not at this place. I am sure anyone will have a similar experience, especially with Jason. Thanks.
"Great Sales Experience"
03-31-2015
It is hard to find a fitting description of my experience at this dealership. My salesman, Jason McKeown treated me as an intelligent buyer with respect and understanding. He made certain that I felt good dealing with him, which I truly did. When things were being finalized he was able to move a little in response to what I thought was fair. Nothing was done behind closed doors - a very up-front and honest place. I am assuming that service will be similar.
