"Worst Service Department I Ever Been Too!!"
Worst service department I ever been too, and I have been to several. Very rude staff and not willing to help!! I had my car towed to this dealership because it was the closest Ford roadside assistant could go without having to pay for extra charges per mile. After waiting 2.5 hours in the highway with Ford road side assistance, because they are extremely insufficient and incompetent of performing their job. When I arrived to this dealership service department I was told that I would get a loner to get to work the next day, then when they found out that I didn’t purchase the car from them they said they were out of loaner cars. Their response was I had to call 2 weeks in advance to reserve a loner, so I was supposed to know that the car was going to stop in the middle of the high way 2 weeks before it happens. The reason for car breakdown was due to malfunction with powertrain which was an existing ford recall. If I am able to give them a negative stars for review I would. Please do yourself a favor, don’t waste your time going to this dealership and save yourself the frustrations. There are plenty of better ford dealers in the area.
"Outstanding Service With A Smile"
During my husband and my visit to Maplecrest Of Union, we learned a lot from our salesperson, Joseph Opoku. It is wonderful to find a salesperson, so knowledgable, patient, understanding, helpful and not always wanting to hear the sound of his own voice. He actually listened when we talked. Let me just say, "THANK YOU JOSEPH". I am loving my vehicle. I had the opportunity to use the SYNC Connect this morning to remote start my car from my phone. FAN-FREAKING-TASTIC!!!! and the Blind Spot Indicator.....Awesome!!!. Let me take the opportunity to say that our salesperson, Joseph Opoku was Excellent, Excellent, Excellent. Did I say that he was Excellent, well In our opinion he was Exceptional. Please, visit Maplecrest Of Union for all your vehicular needs, ask for Joseph Opoku, you will be in capable hand.
"Excellent Service!!"
I could not be happier after my experience at Maplecrest Service. I was so worried when my Ford F150 had an issue. They took me right in and reassured all of my worries. The truck was completed quickly just as promised. They were very professional and I can not Thank them enough.
"Highly Recommend"
Customer service is excellent and very helpful. Additionally, they are for a car service back to your home at no charge. I was overall very satisfied with the prompt service and the reasonable pricing for repairs.
"Great Purchase And Service"
This review is coming a year after the purchase, but it still remains same after 2 services at the dealership! Had a wonderful experience during vehicle purchase, the salesperson Benjamin, tried everything possible to give us a best deal. No problem with oil change/service anytime. Would go back to the dealership for future cars
"Speedy Service With A Smile"
12-01-2016
I received Speedy Service with a smile. The conversations were informative both on the phone and in person. I have no complaints or suggestions at this time.
"Inquired About A Vehicle"
12-01-2016
I contacted Maplecrest numerous times and talked to people numerous times, but no one ever followed through in getting me the information I had requested on the specific vehicle. I would constantly get generic emails about there service and if all of my question had been answered but no one would give me the information I requested even after multiple times talking with them on the phone. I am buying from another state so its not easy for me to drive to the dealership and look at the car. The information I requested was necessary for me to make a decision on purchasing with out seeing the car in person. I ultimately just gave up on them.
"Excellent And Fast Service."
Very realaxing, comfortable setting and fast service. I can not think of anything that would make the service any better.
"Service/maintenance On My 2016 Ford Escape"
My Service Advisor was very helpful. Even though, the system didnt log my appointment, he got me in and out of the dealership quickly. I was extremely pleased.
"Maplecrest Experience"
My salesperson was knowledgeable of the products that I was interested in. He was able to show me what you had available and did not hesitate to find the color vehicle that I wanted. The paperwork was a breeze and he was able to keep me at a price that I can manage. Its my third vehicle with Ray and I am please with his professionalism.
"Matt Barocas Was Excellent!"
09-21-2016
Exceptional service and great hospitality. Really helped make the entire process painless and easy. Definitely would recommend Matt b to all friends family and first responders he went above and beyond and its great when someone convrstulates you on protecting our country which I have never had any other salesman do before Matt thanked me for being a local police officer. 5 Stars hands down.
"Matt Barocas Did An Excellent Job !!"
Matt was very helpful and extremely knowledgable getting me into EXACTLY what I wanted! I was cross shopping the Acura and Lincoln and Matt was able to sell me a loaded 2015 Lincoln MKX with all the features and amenities I had wanted for a price that could not be beat! If you want an awesome deal I rate Matt a 10/10 best salesman Ive ever worked with! Going to send all of my friends and family to him.
"Great Service Department At Maplecrest "
Prompt friendly service. All questions are answered. Pat always takes the time to explain everything, calls as promised. I like that we always deal with him isntead of getting a new person all the time.
"Oil Change"
Pleasant staff, coffee, and snacks made the experience painless, and even enjoyable. (Why do I need at least twenty words?)
"Great Customer Service"
my car had A LOT of issues and was a huge expense. Veronica was very kind and considerate. She explained everything to me so I understood all of the issues of my car. I think the mechanics name is Mr. Peterson(?). She introduced him to me and I spoke directly to him and he was very informative and patient with explaining all of the issues that needed attention on my car. I was very stressed about the cost, but was able to understand everything that needed to be done. I appreciate the effort and patience of Veronica and Mr. Peterson.
"Great Dealer"
Tom Cardace took great care of my wifes 2016 Escape which I brought in for its 2nd service. Thank you Tom!
"Edge 2016 Leasing"
08-03-2016
I have been dealing with Maplecrest since 1987. Charlie Betzel worked on leasing options between the Explorer and Edge. He took the time to understand what I was looking for and explained everything in detail. My thanks to Maplecrest for having him on there staff and that I had a great experience working with him. Tell Charlie thank you again. Also the rest of the staff was very pleasant each time I arrived.
"Great Service "
The associated let you know what you need to get done and tell you what the cost is before it is done.
"Matt Barocas Did An Excellent Job !!"
Matt barocas did an excellent job he was very knowledgable about every vehicle i asked abour and gave me the best deal i could possibly find. Very helpful throughout the entire process i can not say enough good things about my salesman Matt. Will be sending him everyone i know looking to find a car! Thanks again !!
"Awesome Facility"
We been dealing with Maplecrest for 2 years and absolutely love it. The Salesman Anthony Smalls is absolutely fantastic, professional and is pretty much the reason we keep going back. Will never get a car/truck anywhere else.
"Benjamin Rosario"
With no doubt Benjamin ("Ben") is someone I will ALWAYS trust, refer and work with! Ben has been trustworthy and have done so much for not only me but my family. 4 Cars and counting! With no doubt when my daughter spoke to me about needing a car while i was out of state, he IS who I trusted and still do trust with my family... Never thought I would ever say there was a dealer out there that I totally feel comfortable with (without a gimmick) until him...The Best!
"Service Waiting"
I am cosistantly disappointed about wait times for simple oil changes. What is a the point of a appointment, if it basicly means nothing to the customer. I have purchased 3 vehicles from the dealership and the same problem has never been addressed. The waiting area has improved and that is just superficial face lift.
"Service Department"
It is my opinion, after several visits that the Service Department at Maplecrest is in desperate need of training/re I training in the way of courtesy and professionalism. Some, not all, of the front-end service representatives seem to take rudeness as a sport. Fortunately, they pick and choose just who they are rude to thereby not inflicting their insulting and crude behavior to all customers. I speak from experience as I have watched them. This is something that management needs to address as one never knows, just by sight, who they are being rude to. I found the Sales Department addressed customers in a polite and courteous manner. The same cannot be said of the Service Department.
"Very Impressed With Entire Shopping Experience"
I recently had the BEST buying experience at Maplecrest Ford Lincoln thanks to our salesman Ray SHUTA and manager Jose JIMENEZ. They both made sure that my wife and I were well taken care of and provided us with an amazing lease deal on a 2016 Lincoln MKZ. Jose was the one who got the great deal for us and made sure all our questions were answered completely. He was very patient in the process of leasing our new car and was out to get us the best price he could. Ray took us out in the car and showed us all its features and gave us some valuable tips and user advice. My wife is a little overwhelmed by electronics but by the time we left the lot she was giving voice commands to the onboard computer like a pro. Both these guys followed up with us after the sale was done to make sure we were happy and satisfied with our new car. That rarely happens these days in the car industry! Jose was even nice enough to have the new license plates put on at our house as another thank you so my wife didnt have to travel to the dealership. Maplecrest Ford Lincoln definitely has earned top marks in my book of great car dealerships and I feel this will be the start of a long lasting relationship!
"Recent Purchase"
Visited dealer for a recent purchase. Great vehicle find. No pressure sale and friendly rep who worked to my comfort. Appreciate the service and deal.
"Great Customer Service"
This was my first time purchasing a truck at MapleCrest of Union. Great shopping experience, Alex Ortiz was my sales representative. He was extremly helpful, knowledgeable and it was a pleasure working with him. He worked a great deal for us with our trade in and I highly recommend MapleCest of Union. They made me feel very comfortable and made the buying process a breeze. I will defiantly return to buy another vehicle and hands down will recommend this dealership to others. Thank you again MapleCrest!
"Our Purchase Experience"
Our sales person Billy was very professional, respectful and have product knowledge and thats what you look for when you go to a dealer to purchase a car. My wife Cathy and I were very happy and please with the whole process and this is our second purchase from maplecrest. Thanks Juan & Cathy
"Outstanding !!"
05-27-2015
I have to tell you, I went to the dealership Saturday (23 May).. traded in a Mitsubishi and drove out with a Ford. Billy was the best sales associate I have ever had, staff there was also the best . If you are looking for a great deal on an American car, GO THERE !!!! They worked with me, knowing my current situation and I could not be happier. I never once felt like I was dealing with what we think the stereotype "car dealer" is supposed to be. This Navy Chief Petty Officer gives Maplecrest Ford Lincoln eternal thumbs up !!
"Purchase Of 2015 Lincoln Mkc"
05-13-2015
I think it is very rare for someone to say that their car purchasing experience was a pleasure, but Ray Shuta made mine just that. There was no pressure or gimmicky sales tricks. Ray simply provided the information I needed, listened to what I wanted, then found me the car that met all my needs. He didnt try to sell me options or upgrades I didnt want or need. He stepped through the leasing process and provided me with options so that I could make an informed decision. I drove out of the dealership today with the MKC I wanted at a price I was very happy with. I would definitely recommend both Ray and the whole team at Maplecrest
"Wonderful Experience"
04-22-2015
Just to start off I hate to take my car to be serviced. This was not the normal visit. I worked with a very friendly & knowledgable service writer Heidi Stamm. She was extremley helpful & walked me through the entire process without trying to sell me anything that I did not need. This was the best experience I have ever had at a car dealer for service. I would not think twice about bringing my vehical back for service or recommending thisdealership to friends & family. It was truly a pleasurable experience. I would only work with Heidi Stamm!!!!! Thank you for agreat experience.
"Better Customer Service"
04-22-2015
This was my second time dealing with the service department and after waiting almost 2 hours for my 30 minute oil change and vehicle inspection to be completed, they gave me a complimentary oil change and that is something that made me feel as a valued customer and would have me return for future oil changes. That is a small way to make me feel as a valued customer but goes a long way to winning my loyalty and willingness to have your service department work on my car again in the future, not because of a FREE oil change but because this one free oil change which didnt have to be free, made me feel as a valued customer and showed that Ford was willing to go above and beyond to keep me happy and not trying to nickle and dime me every chance they could.
"Maintenance "
04-22-2015
George is very helpful and very informative of what I need for my truck and at the same time does not force me into getting it doNe...looking forward working with him again
"Great Customer Service.clean Customer Waiting Area"
04-22-2015
Whenever i have my brothers car serviced the (Service Advisor ) Ms. Rodriguez keeps me informed on the status of the car if or when i have questions or concerns.
"Great Service "
04-22-2015
Service advisor was very efficient. Dropped my car off and was on my way to work with a loaner in no time. Got a call later in the day indicating what was being done, awesome.
"Great Sales Experience"
04-17-2015
Expert sales help,relaxed atmosphere with no pressure. Full explanation of everything about my new car. Clean and welcoming facility. Quick process.
"Great Place To Spend Time At. Very Caring."
04-17-2015
Karen went over what was to be done on my Explorer. I appreciate her knowledge and kindness. She offered me a car but I decided to stay at the dealership.
"Finally, An Outstanding Dealership"
04-17-2015
Both sales and service have nice and knowledgable personell. AJ Mancuso in service was fabulous. He was friendly, likable, and professional. AJ explained all services and helped me to make decisions. I appreciated his patience. I will definitely work with Maplecrest and AJ, and feel comfortable knowing I have AJ to assist me. Well done.
"Great Service "
04-17-2015
The staff listened patently to our needs and were extremely accommodating. They also made the process as quick and as painless as could be possible
"Great Service!"
04-17-2015
Service get me from Point A to Point B in a nice, clean vehicle and team rep Heidi was very helpful!
"Courtesy And Speed"
04-17-2015
the speed and courtesy that was shown by your staff was excellent. I was waited on as soon as i stepped in door and staff listened to my problem. Once problem diagnosed it was dealt with.
"Excellent Service, Knowledegable Staff"
04-17-2015
Very knowledgeable about the vehicle, very helpful in guiding us through the buying process, and accommodating in allowing us to keep the vehicle on the lot until we could arrange parking.
"Customer Service, Facilities"
04-08-2015
I liked the fact that Pat was bale to get the vehicle in to the auto shop; have the technician take a look at my concerns. He then returned explain what the technician found and was able to address my areas of concerns and complete the job in a few hours.
"Great Dealer & Salesman, Matt Barocas Very Helpful"
04-08-2015
Matt Barocas helped us out getting into a new Lincoln MKZ he was extremely patient, which is very rare now a days when going to purchase a vehicle. He had excellent knowledge about the vehicle and gave me a great price! and Tim did a great job of explaining the warrantys to me as well. Thank you guys highly recommended!
"Great Service"
04-07-2015
courtesy, loaner cars when more needed to be done to car than expected, car wash along with service, coffee and bagels while waiting, their dedication to doing the best --if every worker in the world did this, we d have a lot less problems.
"Excellent Service!"
04-02-2015
Pat in service is always the most pleasant and helpful person.He is an outstanding Service Person ,listens with interest and goes out of his way to provide the best service experience!
"Excellent Buying Experience."
03-31-2015
Eric was great! His part of the process was superb. He made the whole experience great. I will recommend him to friends and family.
"Maplecrest Ford And Lincoln "
03-31-2015
Maplecrest is the best place by far to get your car service the service advisers are very nice will recommend ever one to go there
"Great Buying And Trade-in Experience"
04-02-2015
My salesman, Steven Kush, was extremely friendly, knowledgeable, and did a good job getting the price I wanted to pay. He and everyone else at Maplecrest Ford made the day relaxing and enjoyable, especially when I thought it would be a stressful one.
"Great Service "
03-24-2015
Patrick V was very professional and always makes me understand what is going on with my car, every body there is excellent!
"Great Customer Service"
03-18-2015
Really like dealing with the Service Rep, Heidi. She is professional and straight forward and when I leave my car I know that I am in good hands. Trustworthy.
