"Great Dealership!"
Ford Truck(first time customer). My sales consultant was Donnie and he was great, also the sales manager Andrew and the finance manager Guy made my experience very pleasant. Great dealership with friendly staff.
"Rude And Deceiving"
At first nice people by the end horrible service rude woman who picks up the phone I think her name its Linda , Bruce was pretty stable and nice ,at the parts and service department was my experience. Be aware of ur car loaners because I thought mine was perfect and they claimed I dented . De dente could only be seeing by far away from the vehicle. When I tried to fight the claim they told me they paid good attention to details. Soon as I got home I realized the mirror that was supposed to be done in my estimate wasnt done. So not so great at details as they claimed. When I went back they offered several choices to pay the loaners debt I didnt do, including lowered ing my deposit fee if they claimed with my insurance what made me feel even more uncomfortable since I couldnt prove I didnt dent it. We ended up settling for the debt in the loaner. I complained to Safeco be aware ur insurance is not looking out for u when they recommend u do ur service with the company that does the estimate. I dont recommend this place to anyone and their service was deceiving and extremely rude. I hope the rude lady linda realizes she is dealing with people who are all ready dealing with an accident and becomes sensitive to that fact when she opens her mouth to talk to us . I hope she fixes her behavior.. very bad very bad!
"The Best Car Buying Experience Ever"
This was unlike any other car/truck purchase in buying my new F150. Handled a lot of it online and through email and Doug was great to work with and quick to respond. I got top dollar for my trade and everything Doug said he would do he did. Worked with Maneck at the dealership to drive the truck and he was very easy to work with. Guy was great in the business office and made the whole process simple and quick. Will definitely go back when ready to buy a new Ford.
"Cost Me $300 Dollars To Remove The Sticker"
Went there to get 2010 Ford Mustang GT V8 Like the car but the sticker they put on the bumper with advertisement ruined my bumper. Not cool, had to spend $300 to buff am so repaint. Not coming back!
"Elizberth"
Love this Ford dealership. All the employs are helpful and thorough
""hope Service Is As Good As Sales""
The best car buying experience I’ve had in 25+ years of buying cars! I usually dread walking into a car dealer because I hate the hounding you get from the sales people. But this didn’t happen at Saybrook Ford. Doug & Kara were interested in working with me to locate the exact Escape I was looking for and travel 120 miles one way to get it .Then when “wheeling and dealingâ€, I never felt like they were trying to give me a “snow jobâ€. Everything was open and up front. Also thank you Anthony for teaching us all about the Escape inner workings.
"Excellent"
Fantastic experience with Manek today. He was professional and warm, not at all pushy; an all-around great guy. We are thrilled with our purchase and thrilled with the excellent customer service at Saybrook Ford.
"I Would Rather Walk"
I would rather walk than buy a car from these people. They are not worth writing about.
"Great Customer Service!"
Everyone was great to work with and ensured everything was handled accurately and timely.
"Excellent Experience"
Working with Anthony Garcia was wonderful. He is extremely knowledgible and was able to answer all my questions and concerns. I am very happy my husband and I decided to go with Saybrook Ford when purchasing our new ford 150. The entire staff made the purchasing experience painless. Will definitely pass on our satisfaction working with Anthony to our friends and family.
"Excellent"
OUTSTANDING CUSTOMER SERVICE!! THIS IS THE THRID VEHICLE I HAVE PURCHASED FROM SAYBROOK FORD AND EVERYTIME THE EXPERIENCE HAS BEEN EXCEPTIONAL. I MOST RECENTLY DEALT WITH SALES REP. GEOFF NICHOLS AND GENERAL MANAGER DOUGLAS BURT, BOTH DID A OUTSTANDING JOB MAKING SURE MY EXPERIENCE WAS AT THE UPMOST PROFESSIONAL LEVEL.
"Exceptional Service"
Easy, stress free buying process. Friendly staff who helped making first time car buying a great and informational experience.
"New F150 Purchase"
First interaction on the phone with Maneck was positive. We arranged a time to meet and he had completed all necessary paperwork to make the process go smoothly. The experience overall was pleasant and productive. I will recommend Saybrook Ford to others.
"Excellent"
Salesman was most helpful. Non-pressured sales approach. I am a current Ford owner and this experience was much better than my earlier purchasing encounter.
"Smooth Buy"
After shopping around, this dealership had the best offer and beat out all other dealerships. The best part was the warm, respectful treatment. They took their time in explaining all of the details of the sale to ensure that I understood completely.
"Great Car Buying Experience"
Excellent dealer to purchase a car from. Geoff was very easy to work with and made the process simple and easy. Small dealership with a "family" feel to it. Everyone is friendly and personable and even offered coffee and donuts. Would definitely buy again from them!!
"Great"
Great people! great service! very nice. a lot of nice cars
"Nice And Easy"
No hassle, nice and easy purchase. Great team to help you through the stress of buying a new car!
"Great Car Buying Experiance"
Geoffry the salesman made me feel very comfortable. Absolutely no pressure...answered all my questions and everybody elses questions that I had call him to reassure me that the deal was a good one for me. The finance guy ...Guy was also awesome and quite efficient in getting me a loan and helping me through the process. He answered all my questioned and I feel very confident that this is the very best deal that I could have gotten for this truck.
"Very Disappointing Experience"
Went to Saybrook Ford to test drive and hopefully purchase a 2013 Ford F-150, I was met by Josh a sales associate, who proceeded to show me the truck I was interested in. I was well prepared and had thoroughly researched this vehicle prior to my visit and was well aware of its fair market value. Josh was very accommodating and certainly did his part to try to make this sale. However it was readily apparent that this vehicle had not been prepped / detailed and should not have been offered for sale. The interior was was badly soiled, wood dust was readily apparent in the cab, minor damage and gray primer paint was visible under the passenger side doors from a prior repair. I still took the truck for a test drive where I noticed a wobble/vibration at highway speeds. Josh (salesman) noticed this as well and advised he would have their service techs attend to this. We got back to the dealership and Josh apologized for the condition of the vehicle, but assured me that it would be cleaned and detailed. I noticed and pointed out to Josh the areas in the interior that were worn beyond normal use and the exterior damage on the passenger side. I also noticed that the tires that were originally on the vehicle in the sale add which also showed decent tread had been replaced with cheap "manager special" tires. The tires that were on the vehicle were Firestone discovery - ATs which are several hundred dollars each. We sat down to negotiate a price, I made an offer that was on the low end of the fair market value . The sales manager appeared offended by this offer and rejected the offer. We could not reach an agreement on the price. I was especially put off by the sales manager who walked by me several times and never introduced himself or even offered a hello. I have bought several vehicles over the past 30 years and cant remember a sales manager not introducing himself to me, that just rubbed me the wrong way. I actually felt bad for the salesman Josh, he was great to work with but in the end the dealership failed him and disappointed me.
"Excellent"
Wonderful experience so far. Staff treated us excellent. No pressure and gave us all different options to decide what we needed during our experience.
"A Five Star Dealership"
My sales consultant Geoff Nichols was excellent. The Fiesta S he sold me is the first new car I ever bought. I took a look at a Fiesta ST but he didnt pressure me to buy anything I couldnt afford. Its a breath of fresh air to find a reasonable car dealership with employees that want you to be satisfied and comfortable with your decision. Excellent.
"Excellent Service"
EXPERIENCED COURTOUS TREATMENT FROM SALES REP/ SALES MGR MANECK AND WORKED OUT THE BEST DEAL. TWENTIENTH OR THIRTIEH PURCHASE FROM MANECK AT SAYBROOK FORD.
"Excellent"
I had a great time dealing with Saybrook Ford. I was never rushed and pushed. I was explained in detail my 2016 Ford focus ST. Very Happy
"Excellent"
Salesman Maneck Sopriawala was very direct and helpful in negotiating a fair price and trade. The best I have encountered. Managers very courteous, friendly and thorough.
"Very Accommodating, Attention To Detail"
An excellent experience! I highly recommended the Saybrook Ford dealership!
"Old Saybrook Ford Is Awesome!"
Maneck Sopariwala their Sales Manager helped my husband and I find a new truck. With the help of Finance Mananger Guy French, We walked out with a brand new Ford F150 within 2 hours! Thanks for Making our life easier. The guys in Service Paul and John are great as well. Thank You Old Saybrook Ford. Robin and Bruce Tuthill
"Excellent!"
Excellent sales experience. Completed credit application online. Paperwork was ready when I arrived!
"Excellent"
This is my 1st experience dealing with this dealership and they have been excellent. I dealt with Maneck and he was fair and honest with the deal. I also worked with Guy who helped me with getting the best financing. I would highly recommend this dealership.
"Best Dealer Around Ct !!!"
Mr. Maneck Thank you so much for such a pleasant experience car buying. definetly ill be back , was so pleasant to make busyness , five stars ;)
"Very Happy Buying Experience"
very good services - Im so happy to have my new car - Geoff Nichols and Guy French the business manager made the whole transaction very easy !
"The Best Sales, Financing And Service Around!"
The sales and service department are the best! This is our second purchase with Maneck. Buying a new car can be stressful but as before, Maneck and the finance staff did their best to make it a good experience. In addition, the service department has always been helpful and courteous.
"Saybrook Ford"
I just recently bought a car from Saybrook Ford, specifically working with Geoff Nichols, and the experience was great! Everyone at the dealership was very friendly and informative. I will definitely continue to return to Saybrook Ford in the future!
"Fantastic"
lauren was our sales rep. and she was fantastic, she knew what she was talking about, answered all of our questions and was helpful through everything. We couldnt have picked a better place to come and buy a car. Everyone here is extremely nice and willing to do there part in helping you in any way they can. I would recommend this dealership to anyone who is looking to buy new or used you will get the courtesy and respect that you deserve walking into this place and you wont be dissapointed.!!!!
"Great Buying Experince !!!!!!"
definily ill be back , was so pleasant to make busyness , here the so quick and profecional five stars ;)
"Lauren, Was A Wonderful Sales Person!"
Lauren was very thorough and personable. Would come back!!!
"Excellent!"
Maneck S. was friendly, helpful and made me feel very comfortable when we got my husbands truck a few months ago, so it made sense for us to return for my own car. On our second trip, he was again knowledgeable and helpful with a vehicle for me. I would highly recommend everyone to come and see him! I love my new Explorer!
"Outstanding"
They went out of their way to make sure I was satisfied. My sister and brother in law recommended Maneck Sopariwala and that was very good advice.
"Great Experience"
I had a great experience at the dealership and i would recommend a purchase hear!
"Friendly, Informed And Efficient"
We enjoyed our visit to the Saybrook Road Ford Dealership and the quality of the care we were given was impressive. We knew what we were looking for and the salesperson found what was in stock and closest to our wish list and after talking a bit we bought a vehicle that day. Highly recommend a visit to this dealership.
"Easy Purchase"
Maneck made this purchase work, when we didnt think it would on a used vehicle. Great experience. Would recommend to friends and family
"Excellent"
Great deal on my new 2014 Ford Focus sedan! Happy with the service from the beginning of the "deal"! Started with a phone call to check on the availability of the Focus. When we were told it was still available we came down meet with Manny who stayed late to get us the deal we were looking for. In less than 24hours we were picking the car up, it was ready and waiting for us! Thank you so muck for the hassle free transaction from all of the staff at Saybrook Ford! Rock on Ford!
"Great Experience"
It was a great experience, especially compared to the horror story of an experience I had a Whaling City ford (AVOID New London!) There was nothing hidden, the people treated us with respect, and the service department has been superb. I would do business again.
"Customer"
great service,very professional,on time,fair deal for my trade in,good consistent feedback and returning calls, would recommend this dealer to anybody.
"Excellent Dealership An Salesman Maneck Sopariwal"
best dealership in the shoreline area,great deal no pressure do see Maneck sopariwala for great deal.
"Awesome"
Excellent! salesman and treatment smooth transaction
"Excellent People, Superb, Unpressured Experience."
Last vehicle we bought was 20 years ago - I was dreading this. Lauren Schiedel made the experience great. She listened to what we were looking for, was understanding regarding our financial requirements- fulfilled both. Guy did the paperwork, explaining all as he went. We left happy with our decision, comfortable with the choices we made and surprised at how warm and caring the sales staff were. I started researching this car a couple of years ago, kept my eye on the pricing, we did a test drive in November. Christina Mitchell touched base with us a couple of times on if we were still in the market and interested but did so in a friendly, no pressure way. Very, very comfortable with the entire approach and process. When we showed up without an appointment on a Saturday morning in late January- Christine, Lauren and John remembered who we were and what we were interested in, pulled the file and were able to complete the purchase that day. Fantastic people. Honest, no pressure atmosphere.
"2015 Roush Mustang"
Great people here at Old Saybrook Ford. From Ted, Geoff, Guy, and all the folks here they do a fantastic job. Very fortunate to be driving my new mustang!
"If We Could Give More Than 5 Stars We Would!"
Our experience at Saybrook Ford has been nothing but positive! We went here to purchase a car for my husband and Geoff was both knowledgeable and worked with us through the whole process. I bought a car a month ago from Grossman Chevy and am sorry I did not come to Saybrook Ford instead. My experience at Grossman was nothing but negative and would strongly advise not going there. Saybrook Ford is a much better run business! If I could give more than 5 stars for everything I would!
"The Best Car Buying Experiance"
Above and beyond customer service from Lauren Schiedel. She was professional and she had an great working knowledge of the vehicle i wanted to buy. The experience i had here will urge me to buy here again and encourage others to come here as well.
